AliExpress

I bought 2 hello watches Black Friday they both took a long time to come. They were Christmas gifts they both went out in January just stopped coming on. I contacted Ali who stated I have to contact the seller directly which I didn't understand why was that my problem. I asked who to contact for the sellers and got nowhere. Needless to say I'm stuck with 2 broken watches worth nothing.

1) Received an incorrect product that did not work as advertised. Ali Express then gave me a run-around when I asked to return the product for a refund. Then refused my request.
2) Three other products I purchased were not delivered.
A refund request was accepted in writing for one of the undelivered products, but not actually given.
I will never buy from Ali Express again and warn others to avoid doing business with them. The chances are good that you're going to get ripped off.

AliExpress is my worst fear in online purchasing. I waited about 9 weeks to receive my items, nothing ever arrived. So I filed a complaint with PayPal and got my money back. After I made the initial order, AliExpress kept bombing my inbox with offers and deals, but never a single update on my purchase. If not for PayPal, I probably would have lost the $2,300 that I paid AliExpress. I can't explain how they're still in business. Just stay away from AliExpress and save yourself the grief.

The shipper "combined orders" when I had 2 orders open on different dates. Only one item arrived, the other was missing from the combined box. It was impossible to get a refund for the missing items because the order was marked as delivered to my address even though only 1/2 the order was in the box.

I was scammed out of $400 - I ordered a piece of professional sound equipment and was shipped a tiny plastic astronaut in bubble wrap. I reached out to the seller with no reply - then to AliExpress - after their process they said I was due a refund but then "froze" the order so I can no longer access any correspondence (Thankfully I took screenshots of everything before it disappeared. I am now hoping PayPal can refund my money but it has been over a month now.
Horrible communication and rife with scammers!

While the prices are a bargin make sure you are going to keep the item,trying to return/refund is impossible it's like they make it so inconvenient they want you to give up,also descriptions are not always accurate, they will advertise 2 bicycle tires send you one but picture shows 2 and says tires,they said they show 2 tire to show they have 2 sizes,BS! Just recently I tried to give them another chance I ordered a tube guitar bass overdrive, while it sounds fantastic on guitar on bass the bottom end is completely sucked out, advertised as guitar bass overdrive but useless on bass,sent a message but so far no reply I think I'll stick to Amazon,Ebay and other U.S.based supplier's.

Al maande in de klins met aliexpress zij hebben diverse pakketen bij elkaar gedaan en zijn ze kwijt en zij kunnen het zien maar geen geld nu weer een half pakketen en aliexpress zeggen het is toch geleverd zo werkt niet pakket is kapot en half 0 sterren ik raad iedreen temu aan als je bij aliexpress het product niet gevonden krijg spreek de seller er op aan krijg je link kun je het bij temu kopen vaak is veilig er beter voor u zelf en veel sneller

SHOP SOMEWHERE ELSE! Ordered sweatshirts, finally received them, they were all significantly smaller than the tag indicated. The material was very cheap, plastic-feeling, and scratchy. Returns were a nightmare that have gone on for two months and still are not resolved. I attached one photo for an example, both shirts are labeled as size L (AliExpress item is on the left). Wish I could give it 0 stars.

This was from my painful experiences of several cases that I ordered from Aliexpress for your reference. The packages have NOT being delivered and asked their supports. The supports kept saying: Yes you will get refund but there are not over the delivering period yet and need to wait. After the guaranty delivering period, they said: sorry for the requests had exceeded the AliExpress protection period and no funds. What kind of reason is that? If you think this kind of customer buying policy is right, then buy thing from them.
Details:
My cases were that I brought on 12/2023 for Xmas and had asked AE customer service in Jan/Feb 2024, which is very current. I have uploaded the evident that shipper Uniuni did not deliver the package and had called the shipper at less 5 times, then I contacted AE to do something and AE did not do anything which are all within delivering guaranty period and end up as "no refund" for 2 cases.The reason that AE asked to wait after the guaranty delivering period was AE would get the money from credit card company and it would be too late to stop the wired money from credit card company. I did whatever I could and I should NOT trust AE customer service! I was customer in AE for 2 years and there have no issue until now. Would this be allowed to happen in any US company?
Notes:
If you have encountered similar situation, please go to https://reportfraud.ftc.gov to file/report as me to let our US federal government know about this!

AliExpress is a tricky website to shop. You get budget friendly versions of some of the expensive, trendy clothing items, but quality, ship time, etc. can all depend on the seller. You HAVE to do your own research for each and every shop you buy from, and also check reviews from other people for quality, sizing, more accurate ship time, and those things. It will take a while to ship no matter what (I think my items took upwards of 2-3 months), because as far as I know, and at least to the United States, it comes cargo. I did get some quality pieces, and I'm overall happy with what I did get, but I spent a long time looking into each "seller" I bought from. I only had issues with one, where I received a dress I didn't order instead of the one I did, and I was refunded and got to keep the other dress, and although I never did end up getting the one I originally ordered, I wasn't out any money and actually got something for free out of it. I do recommend paying with Paypal, as I did, because they will protect your purchases if anything does happen and the seller does give you a hard time. Actual clothing and item reviews are on my Youtube channel, where I give my further honest thoughts about my experience.

Bought a couple of SSD drives (4tb) (8tb that I never received) but the 4tb drive will format. Been running for days and finally failed. I tore it open and discoverd it had 2 micro sd cards. Not a true SSD by far. Complete junk. Stay away from these people. They sell junk that is not what your expecting to get. Returns...what a joke. These people are nothing but a rip off artist. Could not leave any good news about them what so ever.

Aliexpress charges consumers for orders, but when they don't deliver the items, they refuse to refund the money. When we order from Aliexpress with Choice Delivery, we expect a trustworthy and safe delivery of promised goods. We do not expect to pay for something that will never be delivered. Τhe required protection is not provided to the buyer, so the whole system is unsuitable for online shopping.

Pure adorable!
I am very glad that they ship goods to Australia in principle. And all the more pleasantly surprised that our mail has not lost a single parcel! But it is worth reading the reviews more carefully, and preferably with a photo.
Thank you ;)

I purchased Red Yeast Rice Antioxidants tablets from them but it never arrived! Instead, they sent me an email saying it was delivered. There was no photo of it at my door, and no delivery footage of it on my door camera. I checked with the delivery company and said they sent it back because they didn't deliver to my Farm address. I could not get a hold of Aliexpress they ghosted me. Their phone number leads nowhere. The seller would not respond to multiple messages. I filed a dispute and they sent me their final solution which was "No refund." How do you prove no delivery! This company has no morals & is a scam. Buyers be very aware!

You can get scammed fairly easily on this site. I received the wrong item a red cloud necklace instead of the 20 cm Black Knight that I paid for. I got rid of the packaging of the necklace and AliExpress made no attempts to follow up with the seller. They just denied a refund. Use another website if possible. Their cheap costs come at a price: time and reliability.

My order number was ************** which was placed back in March of this year. My delivery date was supposed to be first week of May. On 4/1/22 I received an email stating my order had been shipped. My order never arrived and I made several attempts to contact selller (GKTools) and AliExpress but all were unsuccessful. I asked for a refund at the end of May. The chat bot told me my refund would come in 2-20 days. It is almost July and I have received nothing. I am clearly being give the runaround.

Update - I will admit when I am wrong. I received the refund within a day or so of when I asked for it. I never received any communication that my refund has completed and I overlooked it on my credit card because it happened much quicker that I was told it would take place. I am disappointed that I never received the product but a refund was QUICKLY given. I will buy things from AliExpress again.

"Cheap" site which has low prices, at least until last year. Since one year shipping has an average cost of about 1 euro, while Aliexpress standard shipping goes from 3 to 5 euros. In general all goods arrived at home, despite long times (1 month and more). I don't know why they consider Liege in Italy, it's located in Belgium (when I look about tracking inside this site, they claim goods have just arrived in destination country, but in reality they are in Belgium). Then goods get a long "trip" before arriving in my country.

This was my first purchase on Aliexpress. Superb price but 4 stars only because the delivery takes too long. I think I will use Aliexpress again in the future, it's very good for small and cheap goods.

Ordered a bass guitar 20 days later no tracking info
Shipper has no idea when it will
Arrive. Package says it's arrived but there was never a tracking package created. Now they're giving me a hard time to get a refund. Don't download AliExpress app.

Aliexpress is excellent for cheap things! I never had an issue with Aliexpress. Refund policy great
I never bought expensive products like large tv, laptops, etc. This will be Stupid for the repairs in guarantee and after.

I bought a battery from Alixpress and when the item was arrived and it was not as described. So I filed a dispute and Aliexpress told me to send the item back for refund but there was a catch that I had to pay for shipping charge instead of the seller and the shipping cost was more than the battery itself.
Do not buy anything expensive from Alliexpress or China because returning purchased items could result in high cost and dishonest from one sellers in China. Buy only with EBay or Amazon or reputable Chinese vendors have offices in the USA.

I purchased a few items from AliExpress however they were defective and broke down after use. The TSA key broke off, food container utensil do no fit and the bow tie accessory was poorly made. NEVER AGAIN.

Jason New Zealand
Never again will i get from here
WISH is way better and safer
I never got my item never got my $ back
I was treated so badly by Aliexpress