Back Market

Through strategies that foster premature obsolesce the tech industry strives mightily to encourage us to replace our devices on an overly short schedule. You don't need to fall for their tricks! Back Market offers an alternative and provides excellent quality second-hand gear that is just as good (and better because it will make you feel great about yourself!) and offers excellent service. You will not be disappointed!

I love buying refurbished products, so discovering Back Market and their quality phones was wonderful. Great price, hassle free check out, lots of communication, and product arrived on time, works as expected, condition as advertised. Battery life is great so far. Figured that could be an issue at some point but I'll just get a new battery if needed sometime down the road. Don't wait! Get your refurbished phone now fromBack Market.

Phone shipped on time and in excellent condition. No scratches and battery life at 85%. Son is very satisfied with his gift.

I traded in a device for credit, and upon ID verification there was an issue of needing my SSN which I declined to provide. This has never been an issue with any other site/vendor that I have worked with, even given it being a stated parameter of the trade. There could have been something done, or just actually cared enough about their clientele to actually help. After many back-and-forth messages with a 'customer service' tech that was predominately not willing to resolve the issue, I requested to speak to her manager.

After receiving the call, the manager was also unwilling to offer a suitable alternative to providing my SSN and/or a solution in the least, and I forfeited my credit AND system - having never received either.

To say that Back Market is quite possibly THE worst service I've ever received would be an understatement. Absolute garbage.

I would NOT recommend them to anyone. You're better off playing more elsewhere.

Ordered an IPhone Pro Max rated as Good
I took this model for the great camera. Very disappointed to discover when I received it that there are scratches on the main camera lens!
I don't understand how the rating works at Backmarket.
I contacted the customer service who apologised and offered a 40 gbp compensation when the repair cost at Apple costs 199 gbp. A joke.
Disappointed and will not use their service again.

I recently shattered my old phone and was seeking a replacement without having to break the bank. I found Back Market and their refurbished phones provided by approved sellers and I am just obsessed. My Samsung Galaxy s10 Plus arrived in amazing condition and I plan on being a repeat customer to this website. Though I bought it in fair condition, it looks and handles as if it were brand new. I'm super happy with my purchase and so glad that I found out about Back Market.

Yes I bought a galaxy S21 in fair condition after I read some of the reviews, figured money back guarantee and 30 days to change my mind why not. Long story short I am very happy with my purchase, had a few small scratches on the screen but when I put a screen protector on it couldn't even tell. The battery is amazing and I also purchased the 3 year insurance for 40 dollars which is super cheap. I will recommend this to anybody that asks me where to order a phone from and I will definitely use back market again myself.

I was 1900 miles from home screen died. Needed my phone so got it repaired. Will not connect to cell service Back Market will not honor the warranty since someone else worked on it. Phone less than 4 months year warranty useless BEWARE!

I would like to thank you for providing me with some great Watches, Excellent quality, and fast shipping.
I purchase one Samsung watch and one Apple series 5 watch both of them look new, both working great. I have referred this site to 4 people so far, but before I tell others about the site, I am waiting to see the phone I purchase as well. (Samsung Note 10 Plus).
One thing I wish for is that the company include original boxes for the items.

I bought 2 phone both phone was shipped in same packaged. When I returned the phone they only refund for one phone? When opened case for other one they told me to wait they will contract sailer. But after few days my account was suspended? Now I have a laptop had bought few month ago with 1 year warranty that don't work i will not able to get the warranty and $773 for phone never got it returned. Any idea how to file a case on his company?

The Iphone was truly in excellent condition. The customer support is great. As a senior, I was skeptical and bought their 2 year extended warranty as a protection, but the phone already had a 1 yr warranty for free. Each phone is sold through a different vendor and Back Market oversees the process so if there is an issue it is resolved easily and effortlessly. I did return one phone that I was not happy with and I had 45 days to return it with free shipping and got my refund easily. The other phone is really great and I highly recommend buying from Back Market. And they even buy back your old phone so it gets recycled!

Bought a MacBook on their website. Seller was helpful but Backmarket had very poor customer service. Requested a receipt that includes my card info, which the company refused to provide stating that they could not provide this "due to strict security reasons"

Instead of trying to learn from the feedback given, they've tried to flag my review as inappropriate. Any positive review of this company is a complete scam as any negative reviews get censored.

I needed to replace an obsolete iphone. Back Market offered excellent refurbished phones. I was pleased with the website, the ability to look at different options and filter for my preferences. Once I chose my phone, it was easy to complete the purchase. The product I received was better than expected--really does look and feel new. Back Market followed-up in a friendly way at every step along the way.

I received tons of timely emails from them throughout the process of my order. The product arrived in good timing on the shipment, and it was in amazing condition when I received the product. I've now been using the computer for about a month now, and it works excellently. This is a great site for anyone looking to save some money on electronics, because refurbished goods are not always bad goods! Definitely worth checking out.

Was a bit skeptical at first, but my friends convinced me to make the purchase. The service from the team at Back Market is impressive and they communicate with you throughout the entire process until you have the product in hand, even still after you have your item. I'm extremely pleased with my purchase, for condition I chose excellent and that's what I got…pristine condition. The delivery was on time as well.

I had bought two 5gen ipads from them at the end of Dec. So far they work great, no issues. They look great and arrived on time.

Just bought my daughter a new/used phone. It was extremely more adorable than a NEW iPhone 13 or whatever. This phone is still relevant and in near mint condition. Honestly other than being an older model phone you can't even tell it was refurbished. She (23yrsold) absolutely loves it. Thank you. We did a trade in on her old phone and the delivery was quick and sending the old previous phone was easy. I received the money from trade in approximately 3day after sending it off. This is my 3rd purchase using back market

Very fast shipping, the product was in excellent condition,. I am very happy with my purchase and will definitely do business with Back Market again! Thank you!

I was skeptical about purchasing a refurbished phone. When I recently decided to move from Android to iPhone I wasn't sure if I could adjust and therefore didn't want to spend the cost of a new one. After much research (Including Amazon) I decided to give it a try. Boy am I happy I did! I doubt I will ever purchase new again. My iPhone looks and functions like a new one. I love my 'new to me' iPhone 11 ProMax! If you're debating I say DO IT! You have 30 days after purchase if you change your mind.

Phone was exactly as described. Works great, has a few scratches on sides of the metal case, which I won't see as soon as I put a cover on. It arrived quickly, was packaged carefully and had a new charger with it. It was simple to set up, and the Back Market people were very attentive in letting me know the tracking number and delivery progress and then checking to make sure I was happy or if I needed any help. I can't see any advantage to buying a new phone these days. This is just fine for everything.

I just needed an Apple Watch 4 that was used to try out the ECG function, and it worked great. I actually returned the initial watch for free since it was a little too big for me and I didn't realize there were two sizes. Both sellers were easy to work with, products came fast in described condition, and no hassle with refund or anything. It is nice to not buy brand new for the environmental impact and cost, and still be able to trust the product because of back market's additional warranty.

This site is for sure a scam. I sold some things to them and they received my items which was about 8 pairs of AirPods but did not send my money and after that you try to contact them and there is no way to get in touch with anyone. Wouldn't recommend and I will let their little secret out all over the internet.

I ordered a phone in "excellent" condition. The phone arrived with one of the screws in the bottom sticking out completed rounded off on top. I gave a detailed explanation of the issue, sent photos, and returned the item. Not only has this completely wasted my time but I have not been give a full refund. Absolute scam of a company. Avoid! No way of communicating to anyone to resolve. Would have better service buying from the black market. Horrendous experience.