B&H Photo Video

Long-time customer lost. Brand-new computer, took out of box, there is an issue with it (personal preference for use case, not manufacturing discount) and because I actually TOOK IT OUT TO FIND OUT WHAT THE COMPUTER LOOKS/FEELS LIKE that means I can't return it. Mea culpa for not reading return policy well. Say what you will about evil Amazon, going there next time. I've probably bought $20K of stuff from B&H over the last 4 years. They don't need my business and it shows.

I haven't ordered from B&H before but will purchase from again. I was looking for 2TB SSD 2.5" drive at Amazon. The one I found, Honey located cheaper on B&H. I decided to try it. It was easy and quick with quick shipping. Not only that I have smaller capacity 2.5" HDD at home so with the savings, the site presented an external SSD/HDD enclosure for 2.5" drives so I decided to get that as well.

Very user friendly, provides all the information needed to help your decision, great variety of products for you to choose from, fast check out. I love it!

Last year, I made a significant purchase of a $2,000 computer from B&H. Unfortunately, upon receiving the item, it turned out to be of extremely poor quality and unusable. Despite my dissatisfaction, B&H redirected the responsibility to Microsoft, absolving themselves of any accountability for selling me a defective computer.

Given that I rely on a functional computer for work, I had no choice but to purchase a reliable product from Apple, a company known for standing behind their products. Months later, B&H offered me a refund, but with an exorbitant 25 percent restocking fee. This was unacceptable, especially for a computer that Microsoft had confirmed as inoperable.

My advice to others would be to avoid purchasing computers or cameras from B&H and opt instead to buy directly from manufacturers who are responsive to issues and fully back their products.

I needed a solid state drive for my photography. B&H's data helped me compare various products and make an informed decision. I got a fast SSD in a very easy transaction. Great product for a great price!

This is the worst costumer service there, how can i verify my self if i just arrived to the united stated renting a room i hope you dont buy from them

Edit1: they are saying they want to make sure that im not a fraud, so they must asking for a valid ID which they didn't, or anything proving my identity, the verification process is a failure to verify my addressee with the address in my id, this way you can verify how legitimate client is, otherwise they are bad and costumer service the very bad, also id like to add they I still didn't get the refund we are talkin about,

Worst service ever! FedEx lost my package, and B&H didn't file a claim with FedEx. I lost my money simply because B&H didn't do what they were supposed to do. Don't buy from B&H.

The B&H web site works the way you would expect a good web site to work. Everything makes sense and interaction returns the result you imagine it would. Beyond that their pricing, in my experience, is consistently lower than others. Shipping, which can be a problem on some sites (I live in Mexico), is simple, fast priced well.

Wanted security camera, but did not know which mounts/accesories i needed. Emailed sales support describing my needs, they emailed me back within 24 hours, (I emailed my question on a sunday so it may have been even sooner.).

Apparently, European issued cards are very sus nowadays. The most ridiculous email I have ever received.

"However, due to the fact that this order was paid with a card issued outside the USA, we are missing some important security information, such as address verification and so we have to take additional steps to protect the cardholder, thus your order is on hold. Therefore, we kindly ask; that if you or a colleague of yours has previously shopped at B&H Photo, whether it was online, over the phone or at our Superstore in NYC, we ask if you can provide us with the details associated with that order.

However, if this is your first time shopping with us; we ask respectfully that you provide us with some additional information such as a link to your online profile at Facebook or LinkedIn or a similar page; Alternatively, if you have a work email address with a valid domain replying from it will help expedite the processing of your order. Your credentials will not be stored or used for marketing purposes".

Excuse you? Facebook? LinkedIn? Fricking order details of another person?

Have you ever heard of privacy or is that concept is non-existent in modern America?

Am I tripping or even Amazon (a privacy-nightmarish company itself) could not possibly have sent a more outrageous email. Whoever runs your VeRiFiCaTiOn Department, wake up! This is not the way fraud works, this is not the way you treat new customers. They came from your competitors and they can just as easily go back to them!

The payment processed just fine when I placed my order. However, it took your VeRiFiCaTiOn Department around 24 hours to suspect the alleged fraud, charge me with another 1$ for nothing and then send me that beautiful email saying I have to prove something to them.

What in the name of Christ is that? First experience with this store and the fricking last!

UPD. What is even better, they keep charging me 1$ each time they reply to my support request. How cool is that? Oh how ironic, they were worried about the alleged fraud when in fact THEY ARE the real fraud.

And their manager here pretends he can't read otherwise I cannot, for the love of me, fathom how can he read my review where I clearly stated they had charged me 1$ TWICE after (!) my payment had already been processed. And it is still did not get back to my account.

I couldn't check out with pay pal. Kept getting a session timed out and asking me to log back in. Kept going around in circles and never would let me purchase!

It's sad to see I am not the only one affected and investigated by their verification and financial departments. Being a good citizen I am very enraged by their words and actions. It also saddens me to see how racist some of their responses are. Even here, just read some of their customers' experiences.

Please, cоntасt mе аt mtmyem84 anonaddy. Me (I created it specifically for this purpose, we can connect on reddit then), if you are willing to unite and do something about it. We need to take some legal actions here. We need to spread the word. The way they treat their customers is just plain wrong and inhuman. This is not the company that should operate in America in 2023.

This time, I knew (almost) exactly what I wanted for new, better umbrellas - got all the info I needed on the B&H site, was able to make quick comparisons, made the order in a flash. Love using this site, love B&H

Mesmerized by all the cool stuff they have. Too easy to shop on line with B&H. What I want is a great long lens. Have to wait till prices go down more.

Products & Services top notch, availability & shipping is outstanding. Would recommend this as your go to for all things Electronic.

I used to buy all my camera and video equipment from Amazon. In recent months, I've found that B&H Photo has a better selection, equivalent prices, and more reliable delivery times. They make everything easy.

The worst experience of my life. They have the worst customer service. Even if you have been purchasing from them regularly for many years, the day you face a problem with an item, they show non responsibility. You should solve your problem by yourself. Customer service are like robot they only have one answer "we apologize, we cannot help you with this matter"
Be aware and don't buy from them. There are so many better options to buy from

B&H is my first choice whenever I begin shopping for an item. It's always a disappointment if they don't carry what I'm looking for, although that is rare. Their product line is excellent, their web page is clear and understandable, and their prices are competitive. All in all, it's great doing business with B&H.

I look for items that I can buy and save sales tax which makes a great value with great service and fast shipping.

These guys on tech help always educate me as well as help me buy the right product. I've never been disappointed.

I've been saving for my nifty fifty lens for a long time. The $50 gift card incentive really makes the sale, and B&H has really upped their efficiency game with shipping, where possible. Support U.S. camera stores!

I needed a zoom lens for my Sony a6300. Did instant chat. Very good experience. Bought the recommended lens.

Part of my order was not delivered. They chose not to fix the situation or help in any way. Buyer beware.