Bluefly

My Bluefly purse is my favorite. They provide excellent customer service. This store made ordering my new purse the easiest I've ever done. It was enjoyable. Only free shipping could have improved it.

Made purchase, don't fit, returned. Zero communication and customer service. Plus time to process a return is exorbitant. Price competitive but lots of better option with actual communication and some customer service. Shop elsewhere

I just got my Gucci bag today I'm so pleased the bag is in excellent condition the company always respond to my emails good place to buy no complain at all thank you

My first time buying consigned (except for ebay and Etsy). This site is a gosh diddly scam, whatever they Were, they are No More.
What's happened to me, like many reviews below, is that a wrong address was automatically chosen, with no recourse to rectify the situation. They have a disclaimer that they do not cancel orders or change addresses. How am I one of many people who's 'wrong address' was automatically inputed. This is a scam. Based on other reviews you probably don't want it anyway, but I am going to try my hardest to get my money back. Even if the package is undelivered, read below what fun adventure awaits. Call 911, I have been robbed. Disgraceful. Blew fly boogers all over that nasty warehouse floor while they steal your credit card info and scam you into a purchase you can't back out of. I'm calling the FBI. I will get that money back, Mark my words.

I recently purchased a Balenciaga bag. Upon opening, I immediately suspected counterfeit. There is no serial # anywhere, the number of holes in shoulder strap each side were 13...should be 12. The inside was not cotton canvas as described. The " lambskin" doesn't look real. The dustbag was like parchment. I contacted Bluefly via email(they don't have a phone#, and refuse to converse via phone). They sent a slew of pre made denial texts, going back to theme that all their " merchandise is authentic". When I pointed out all the discrepancies they got hostile. They then said I have a " history of doing this making them suspicious of fraud!". This is blatantly untrue. I went to credit card company who are currently being helpful. I also reported to BBB in Fla. They did their part, but said company just sticks to a denial format, and a " final sales" theme, ignoring that they sold knowing/unknowingly a counterfeit. BBB says they have numerous complaints about Bluefly. I notified AARP, who were very helpful. They also identified them on a list with very poor consumer ratings. There are no email or # for any corporate members of Bluefly, which are located in NYC. So buyer beware.

Avoid this company. My order was never delivered, they asked me to file a claim with USPS which I did. The outcome of the claim is that USPS confirmed the order was not delivered and blue fly is still refusing to issue a refund. Really poor business practices.

I am impressed with bluefly.com's service. I ordered shoes on Sunday night and receive them Tuesday afternoon. This is my first time ordering from them, but definitely not my last. Thanks for free shipping and excellent expedition!

I Ordered a pair of off white odsy 1000 shoes and they came in one week very authentic everything was new and the shoes were real all these other reviews that are negative are from there experience don't let it change ur mind on weather u should purchase from
Blue fly or not (trust me there service is excellent!)

Bought my daughter a pair of earrings from Blue Fly this year and paid for expedited shipping so they would arrive by Christmas. They sent me completely the wrong item, and have done exactly nothing to correct their mistake. We are a week past Christmas, and I still don't have the gift I paid for. Awful experience. People make mistakes, but refusing to correct them and leaving your customers hanging out to dry is not ok. Buyer Beware.

I purchased a palm angels hoodie for a super deal and it arrived 100% authentic and shipped pretty fast! I don't know what's up with these bad reviews but I'm glad I took a chance on bluefly, will definitely be purchasing more. Thanks Bluefly!

I confirmed with customer support that the NEW BV belt I want as a gift was gonna come in the original BV box. However, it came in a generic white cardboard box and it was badly scratched. Here's the customer service response when I asked for a return. Even at a discount bluefly should offer goods as advertised but the customer service person pretty much told me that I should expect to be scammed. This better-than-thou attitude is astonishing as they're in wrong in the first place.

I ordered sneakers. After almost 2 weeks and I did not receive notification of my order status. I contacted the merchant via email and was given the "runaround" and told to be patient. This is my first experience with this merchant and my last. My recommendation, don't buy anything from this merchant.

I recently had the opportunity to use Blueflyt's services, and I must say, it was a decent experience overall. While there were a few hiccups along the way, I found several aspects of their service to be quite satisfactory.

Can not fix my order the system electronically pick my former address on there site. I emailed then seconds after I saw the receipt in order conformation email. There is no way to correct the address they say. They will not cancel the order and the will not refund my money these guys are thieves i have al really contact the better business bureau. Please dont use them as a provider at all. Unless you are willing to get RRRROOOOBBBBEEEEDDDDD!

First off they messed up and sent me a wrong item. Then I got lectured for not creating an rma for all of my items being returned (which was because the system was only letting me choose one item), by a very rude person Who should definitely not be working in customer service. Terrible attitude, condescending and I will truly never ever ever recommend or use this site again.

I tried to purchase a pair of Common Project shoes in a size 5.
The confirmation came through as a size 9 and Bluefly blamed me for their mistake and sent the wrong size despite numerous emails from me asking them to cancel the transaction.
They were not helpful and actually abusive.
I have been a heavy consumer of designer fashion for almost 50 years and believe Bluefly is the worst platform. The worst!
Do yourself a favor any do not do business with this company.
Even if you have to pay more, skip this horrible web seller.
Buyer beware!

I was skeptical about ordering from a site I've never used before but I was surprised because Bluefly provided easy check searching, quick check out, fast shipping and great customer service.
Thanks!

Bluefly was my go to site for years. I bought quality clothing at a reasonable price. Lately, it's gone down hill. I've returned items in the past without a problem and wasn't charged a $20 return and restocking fee. I didn't check their return policy before ordering a dress last week because I didn't know their policy had changed. They wanted $20 to return a $38 dress! Thinking I had misread the information, I contacted their customer service department, asking for clarification. Yep, they wanted that much money to return the item! I also asked if I could pay for the shipping fees myself using a carrier of my choice to avoid their inflated fee. I was informed that I could pay the postage myself, but I would still be charged the $20 fee for restocking. I'm done! I will never order from Bluefly again! Price gauging is not a good look, Bluefly! In addition, their sizing guide is way off! Now I'm stuck with a dress at least two sizes too small. Waste of money!

The website had a huge problem. Ordered a shirt they sent me three of them and sent the order to the old address. Now they are giving me hard time to return them.
Does anyone know general return address?

Bluefly will not allow you to exchange an item purchased that is the wrong size. Even if they have the right one in stock. I got sucked into buying a pair of shoes for a gift for my daughter that didn't fit. It didn't occur to me to check their exchange policy beforehand. My bad. However, I don't think I have ever purchased anything I could not exchange for the correct size. They also charge a restocking fee. As well as postage. Which is understandable, but my 87.xx purchase ended up in a refund of 60.xx. Not cool.

I ordered a saint Laurent belt. I received the wrong brand of belt. They refuse to send me the correct item, and are making me pay $13 to return the item they sent by mistake. Not sure why you would change the customer when you made the mistake and sent the wrong item. Then proceed to do nothing about it. I do not recommend this company. You are better off shopping from somewhere else

Ordered a pair of 8.5 style and co boots. W
They arrived in a dirty old box. Worse yet, one boot was 8.5 and the other way 6.5. And they were both LEFT boots. Contacted customer service and they want me to pay restock fee and shipping for the return. The boots were cheap, so I'm not going to bother spending another 40! Horrible way to run a business

Just received my order for my Gucci Flashtrek's, took about 4 days to get to my home here in California. I was a little scared to order due to the reviews and the sus discount (the shoes are normally $1700 but got them for around $480) but I was like screw it and took the risk and copped em, I couldn't be happier.