• Blue Spinach AU

Blue Spinach AU

Overview

Blue Spinach AU has a rating of 4.89 stars from 245 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Blue Spinach AU most frequently mention customer service, great products, and shopping experience. Blue Spinach AU ranks 16th among Handbags sites.

  • Service
    4
  • Value
    7
  • Shipping
    7
  • Returns
    2
  • Quality
    23

Proactively asks for customer feedback

Positive reviews (last 12 months): 92.6%
Positive
25
Neutral
2
Negative
0
How would you rate Blue Spinach AU?
Top Positive Review

“Recommend”

Lester R.
10/28/23

Ordered a t-shirt, received it quickly, everything was packaged perfectly. I will buy more and recommend.

Top Critical Review

“After two business days the item has still not been...”

farnaz m.
11/27/20

After two business days the item has still not been shipped, by Australian retailer standards this is very slow.

Reviews (245)

Rating

Timeframe

Other

Thumbnail of user melissan1089
1 review
0 helpful votes
May 19th, 2023
Verified purchase

Not my first (won't be my last purchase) from Blue Spinach. The testament to me, of a truly exceptional online retailer, is how they approach returns. I bought some shoes, so disappointing for me, but they were too big. I contacted Blue Spinach. No questions or hassle - send them back, full refund. No hesitation recommending them.

Reason I chose this business:

Past shopper

Thumbnail of user wowzaras12
3 reviews
1 helpful vote
October 28th, 2023

Ordered a t-shirt, received it quickly, everything was packaged perfectly. I will buy more and recommend.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeanninea6
1 review
0 helpful votes
March 17th, 2023
Verified purchase
• Updated review

Blue Spinach ALWAYS has such fantastic items at even better prices. Their stock is always in brilliant condition. My Gucci tote IS IN MINT condition and I couldn't be happier. I HIGHLY recommend Blue Spinach for your next luxury item purchase. HOWEVER, if you see something you like, act quickly; these are one-offs with a reduced price tag and they get snapped up in a jiffy!

Reason I chose this business:

I have shopped many times with Blue Spinach in the past.

Quality
VIVID VALENTINO
November 17th, 2022
Verified purchase
• Previous review

I received my beautiful vivid coloured Valentino bag within days of placing my order.
Always fabulously wrapped and packaged to perfection.
Thank you
J Ashbee

Reason I chose this business:

I have purchased items from Blue Spinach MANY times!

Fabulous Fendi
June 25th, 2022
Verified purchase
• Previous review

Fast and efficient delivery - The website is brilliant! I have purchased many items from Blue Spinach and will DEFINITELY continue to do so! I love my Fendi scarf!

Reason I chose this business:

I have purchased many items from Blue Spinach in the past!

Quality
Shiny Chanel
September 9th, 2021
Verified purchase
• Previous review

My "new" Chanel (vintage) bag is a DREAM! It is in mint condition. A fabulous addition to my wardrobe. #stapleitem

Reason I chose this business:

I have purchased many items in the past

Reason I chose this product:

Vintage quality

Service
Quality
Thumbnail of user alexandrah254
1 review
0 helpful votes
April 27th, 2023

The product I ordered was really the lowest price.Very easy site to use,Easy process. Lovely range of products. Love it.highly recommended.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mariac2798
2 reviews
0 helpful votes
March 19th, 2023
Verified site experience

Filter doesn't allow for size filtering.
No "Favourites" list functionality- frustrating when you want to shortlist items.

Reason I chose this business:

Gut an email about shoe sale

Thumbnail of user elmerg28
4 reviews
1 helpful vote
June 23rd, 2022

Thank you all promptly: took the order, delivery on time - called all agreed. 100% original. Everything is beautifully packaged.

Thumbnail of user paulf1450
1 review
0 helpful votes
June 24th, 2022
Verified purchase

Very fast delivery, bag was exactly as described in fantastic condition. Excellent service, will definitely be using Blue Spinach again and recommending them to my network.

My only negative would be the packaging used to protect the bag whilst in the postal system. The bag had some protective paper around it, then was placed into a bubble wrap bag. By the time it reached me, the bubble wrap had been torn in two places and was revealing the paper wrap inside. A cardboard box would have been sturdier I feel, due to the weight of the bag itself.

Thumbnail of user kerrieg21
1 review
0 helpful votes
April 8th, 2023
Verified site experience
Thumbnail of user lyndac297
1 review
0 helpful votes
May 22nd, 2023
Verified site experience
Reason I chose this business:

A friend recommended Blue Spinach to me.

Thumbnail of user francesa342
1 review
0 helpful votes
May 26th, 2023
Verified site experience

Always excellent. Great products. Quick delivery.

Reason I chose this business:

Product selection

Thumbnail of user deepsb
2 reviews
0 helpful votes
January 18th, 2023
Verified purchase

Amazing product. Liked the quality and delivery on time.

Reason I chose this business:

Like the quality of the products as described

Quality
Thumbnail of user christopherf948
1 review
0 helpful votes
January 22nd, 2023
Verified site experience

Excellent service. Many thanks!

Reason I chose this business:

Purchsed items previously.

Thumbnail of user lauraf1432
1 review
0 helpful votes
February 14th, 2023
Verified site experience

Awesome service, excellent communication, outstanding problem solving!

Reason I chose this business:

Good reviews, they have got what I was looking for

Thumbnail of user cindys1003
1 review
0 helpful votes
June 27th, 2021
Verified site experience
Reason I chose this business:

I have a relationship with Blue Spinach through consignment

Reason I chose this product:

I trust in the quality and professionalism

Thumbnail of user mayab121
1 review
0 helpful votes
February 23rd, 2023
Verified site experience
Thumbnail of user haileyc91
1 review
0 helpful votes
February 26th, 2023
Verified purchase

Great, easy to use. Quick replies.
Fast delivery.
Product is as describe.

Reason I chose this business:

Trust, price, delivery.

Service
Quality
Thumbnail of user jocelyng86
1 review
0 helpful votes
March 11th, 2023
Verified purchase
• Updated review

It was awesome. Would highly recommend them to anyone looking for an excellent designer bags.

Gucci/Black Signature Leather Guccissima Espadrilles
August 26th, 2022
Verified purchase
• Previous review

Very easy and convenient and the shoes was wonderful.

Reason I chose this business:

Just browsing and find interesting items having fair prices.

Quality
Thumbnail of user michellem4454
1 review
0 helpful votes
March 24th, 2023
Verified site experience
• Updated review

Fabulous! Efficient and reliable.

Reason I chose this business:

Just love the contents

Wonderful and very efficient
March 8th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Range of goods

Quickly and efficiently processed and delivery
February 12th, 2023
Verified site experience
• Previous review
Thumbnail of user angelinac134
1 review
0 helpful votes
April 8th, 2023
Verified site experience
• Updated review

Great place to shop! Excellent service

Reason I chose this business:

Always got great products!

Good range of products!
March 3rd, 2022
Verified site experience
• Previous review
Reason I chose this business:

This is my 2nd purchase

Thumbnail of user sandrap615
1 review
8 helpful votes
April 21st, 2023
Verified site experience
• Updated review
Reason I chose this business:

Trusted, look forward to every Friday to see what’s new

Authentic, trustworthy, friendly
May 5th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Always something special.

Always awesome
July 5th, 2020
Verified site experience
• Previous review

Always awesome. Another present for my daughter for birthday. Always count on Jane for top quality and great service.

Reason I chose this business:

Most trusted store. Very easy website to navigate, very thorough with photos and descriptions.

Reason I chose this product:

Looking for a belt for my daughter. Love to look at what’s new every week.

Thumbnail of user sharonm2310
1 review
0 helpful votes
June 10th, 2023
Verified site experience
• Updated review
Very clear website
April 11th, 2022
Verified site experience
• Previous review

Very clear website - I did ask questions about size of individual items though that wasn't answered by chat or email.

Reason I chose this business:

Price & quality

Thumbnail of user isabelleo16
1 review
0 helpful votes
December 19th, 2022
Verified purchase

Jane was so helpfull and lovely. She helped me getting the jacket of my dream from Sidney to Paris. Thank you so muuuuch!

Reason I chose this business:

Becaus it was the only place where i found THE jacket I was looking for since 2017

Quality
Thumbnail of user petrad32
1 review
0 helpful votes
December 14th, 2022
Verified site experience

Helpful team walked me though the online ordering process for Layby. Great products.
Great customer service.

Reason I chose this business:

Product range. There was a very special hat that I was after..

Thumbnail of user vanessac586
1 review
0 helpful votes
April 1st, 2022
Verified site experience

Hands (and credit card) down, this is my favourite store in Sydney! The staff are amazing - always so friendly and helpful - and their range of handbags, clothing and accessories is incredible. I find something I love every time I visit their store or website. :)

Reason I chose this business:

See above :)

Thumbnail of user suzanan
1 review
0 helpful votes
November 16th, 2021
Verified purchase

Very friendly and helpful staff in Blue Spinach. I really like how they understand that online purchase comes with a little risk of not fitting so they offer refund to returned item. I am grateful for that option.

Reason I chose this business:

Great merchandise

Reason I chose this product:

I was on a look out and they had it

Quality

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From the business

Blue Spinach is widely considered Australia’s premium re-seller of International Luxury fashion, shoes & accessories.

We only represent Authentic luxury and we stand by all our pieces with a money-back guarantee.

When you buy or sell pre-owned luxury, you are not only giving a beautiful item another life, you are also contributing to a sustainable economy.

The Blue Spinach philosophy has always centred around the quality and design longevity of luxury fashion. Over the years the brand has maintained its core values based on timeless style by curating the very best selection of pre-loved pieces for fashion lovers to enjoy.

Company Representative

Thumbnail of user janet380
Jane T.

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4.9
245 reviews
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