• BrightLife Direct

BrightLife Direct

Overview

BrightLife Direct has a rating of 4.56 stars from 4,607 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BrightLife Direct most frequently mention customer service, shopping experience, and free shipping. BrightLife Direct ranks 4th among General Apparel sites.

  • Service
    2
  • Shipping
    1
  • Quality
    1

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 89.4%
Positive
991
Neutral
74
Negative
44
See all photos

What reviewers want you to know

Positive highlights

  • Great compression socks, speedy delivery and great customer service!
  • Shopping experience and service has been good, very user-friendly ordering process.

Critical highlights

No critical highlights yet

How would you rate BrightLife Direct?
Top Positive Review

“Everything went as planned”

James D.
2/13/23

Everything went as planned. Would have been better if some pertinent information regarding any pointers for wearing this product had been included, ie, how long to wear these socks in the course of a day and do I wear these during sleep?

Top Critical Review

“My order BLD798009 from 12/16/2022, part has not been...”

Carol J.
2/3/23

My order BLD798009 from 12/16/2022, part has not been delivered. But you have received your money. Missing is Juzo Soft Armsleeve 20-30 mmHg w/ Silicone Band, III/ Regular/ Navy. Where is it?

Reviews (4,607)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (169) shopping experience (52) compression socks (35) web site (33) compression stockings (33)
Thumbnail of user cynthiag1492
1 review
0 helpful votes
December 24th, 2022
Verified site experience
Reason I chose this business:

I have use before.

Thumbnail of user sandrah2144
1 review
0 helpful votes
July 19th, 2022
Verified site experience

Superb quality and fit. Great value.

Reason I chose this business:

I've ordered several times over the years.

Thumbnail of user ninas14
5 reviews
2 helpful votes
August 11th, 2022
Verified site experience

Love you guys! Keep up the good work!

Reason I chose this business:

I chose BrightLife Direct simply because you are the best in the business

Thumbnail of user cynthiac2346
1 review
0 helpful votes
November 13th, 2022
Verified site experience

Site is easy to navigate. Products nicely listed. Good product descriptions.

Reason I chose this business:

Looking for high quality lite compression socks due to recent ankle surgery & post-op swelling.

Thumbnail of user galem124
1 review
1 helpful vote
April 13th, 2023
Verified site experience
• Updated review

Tricky & pushy like most with lame rewards that you have to have at least a minimum amount. Whatever! I'll use my increased rewards next purchase. Do something NICE for somebody, today. Peace.

Reason I chose this business:

Compressionstockings.com has become expensive & a extreme HASSLE just to log in the site. Bot picture security bull, etc. Pucks up my passwords over & over & over! Puck em! Google search. BAM, found you Mother Puckers. Puck you compressionstockings.com From me. A GODdamn loyal MFer buying their goods. You asked. I spit truth. Can ya handle it? Hoser's. Huh? Just what I thought. Again, do sumptin' nice fo sum 1. Out.

Much easier than compressionstockings.com
April 13th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Super hassle just logging in to compressionstockings.com who I've been a customer for ages!

Thumbnail of user patriciap2554
1 review
0 helpful votes
August 11th, 2022
Verified site experience
Thumbnail of user paulh3209
1 review
1 helpful vote
May 27th, 2023
Verified site experience

Back order. That means its popular and good so not the companies fault but I wanted those sox for a trip that has already past.

Reason I chose this business:

Like your product. Have used them for years.

Thumbnail of user paulag651
1 review
0 helpful votes
March 28th, 2023
Verified site experience
Thumbnail of user davidl5179
1 review
1 helpful vote
December 15th, 2022
Verified site experience

10 business days since order, Receive ship notice/tracking number since second day. Carrier shows no tracking information. No communication

Reason I chose this business:

Past stellar purchase experiences.

Thumbnail of user jennyb356
2 reviews
0 helpful votes
July 20th, 2022
Verified site experience
Reason I chose this business:

I have been purchasing from brightlife for over 10 years. Love the support hose

Thumbnail of user lawrencep307
1 review
0 helpful votes
August 12th, 2022
Verified site experience
Thumbnail of user danielh2320
1 review
0 helpful votes
July 20th, 2022
Verified site experience
Thumbnail of user lindaw3370
1 review
0 helpful votes
April 5th, 2023
Verified site experience

Diane was great but your prices are very high, you offer no discounts to returning customers, and your sales force isn't notified of the dates of upcoming sales so that they might help customers plan their purchases. Seems unwise for such a high-end daily medical product that has a huge markup and doesn't require an Rx!. Linda L. Wright, MD

Reason I chose this business:

I have a May Thurner vascular anomaly that requires support hose and anti-coagulants to prevent prevent permanent knee to groin clots and Bright Life Direct is a major supplier. I would use another company immediately if they had lower prices on the Medi hose I use.

Thumbnail of user keitha524
2 reviews
0 helpful votes
November 15th, 2022
Verified site experience
• Updated review

The lady the helped me find the right item was super! I am a happy camper!
Regards, Keith Abell

Reason I chose this business:

Referred to me by my doctor, Dr Gates of Baylor Scott & White here in Temple TX.

Quick and easy
September 22nd, 2022
Verified site experience
• Previous review

Quick and easy. Only downside is there was no indication of compression pressure for my knee to thigh sleeve. My doc wanted a 15 mmHg of pressure

Reason I chose this business:

Doctor receommendation

Thumbnail of user nancyg2294
1 review
0 helpful votes
July 20th, 2022
Verified site experience

Fast. Efficient. Trying new brand. Hope it works.

Thumbnail of user margareth1212
2 reviews
0 helpful votes
November 21st, 2022
Verified site experience

Found exactly what I was looking for very easily. Very happy.

Thumbnail of user debp189
1 review
0 helpful votes
August 12th, 2022
Verified site experience

Quick and easy. Love it!

Reason I chose this business:

I've order from you before.

Thumbnail of user nancyt918
2 reviews
5 helpful votes
July 16th, 2020

Prices are good for hard to find products, but very poor customer service. I returned an item for store credit and requested they replace with next size. Got an email saying I would be notified via email when my return was processed? NEVER notified. Contacted them after 4 weeks and was told today that I got a credit that could be applied to another item BUT my return request specified the item I wanted the credit to be applied to (in next size). I should not have to take care of the order. They were hoping I would forget and I did forget the size I need. I can NOT log on to my account and can NOT see what I ordered last. I requested password reset multiple times in past week and no reply. Guess I am out $56. DO NOT BUY from this company.

Thumbnail of user anthonyj1134
1 review
0 helpful votes
April 12th, 2023
Verified site experience

Thanks for your help answering all my questions. Very courteous and always a pleasure doing business with your company.

Reason I chose this business:

My Doctor has researched the stocking I am in need of. Your company has these available at a reasonable price. Since this is out of pocket for me which is not covered under Medicare which I truly don’t understand.

Thumbnail of user silviar121
1 review
0 helpful votes
July 20th, 2022
Verified site experience
Reason I chose this business:

Good material

Thumbnail of user cornelias30
1 review
0 helpful votes
November 25th, 2022
Verified site experience

I found what I needed and wanted very quickly. Thank you.

Reason I chose this business:

I received a card in the mail telling me about the sale on Sockwell.

Thumbnail of user cindab14
1 review
0 helpful votes
April 16th, 2023
Verified site experience

Every time I have spoken to anyone of your employees they have always been great! Thank you all!

Thumbnail of user carolw1790
1 review
0 helpful votes
August 13th, 2022
Verified site experience

Very easy to fit what I wanted. Great selection.

Reason I chose this business:

Return customer.

Thumbnail of user patriciag133
2 reviews
0 helpful votes
April 26th, 2023
Verified site experience

I love the knee hi sheer sockings! The price is so reasonable! Thank you for your service.
Patricia

Thumbnail of user allenl103
2 reviews
0 helpful votes
August 13th, 2022
Verified site experience
Reason I chose this business:

PRICE & POTENTIAL VALUE

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Company Representative

Thumbnail of user scots48
Sock Squad I.
Typically does not respond to reviews

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4.6
4,607 reviews
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