- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Covers & All has a rating of 4.73 stars from 8,924 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Covers & All most frequently mention good quality, quick delivery, and easy process. Covers & All ranks 10th among Home Decor sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
No critical highlights yet
Having our conditioner unit close to a salt pool, Covers & All was the best find ever - in Google. Great quality and communication throughout the process of getting the measurements right. I will definitely recommend this company for any covers needed. Now the children can splash (or do bombs) as much as they like in the pool with no fear of rust forming on our unit. Thank you
I hadn't received any information after order placed for weeks so follow up on line. Email had been sent but unfortunately went to spam. I then had a confirmation email nearly every day to do more measurements, this became very frustrating. In the end I followed up on line to get the items started. Once production was started they were made up quickly and delivery was quicker than expected.
Easy to use website. Metric measurements would help the users in Australia. Some people may not order as they will need to convert metric to imperial measurements. I called them about one query and they actioned it immediately. They also answered my call straight away which was nice. No long waits to get an answer. Overall, very. Very happy with the whole experience and I want more of their covers on other items of mine. Will order again soon.
I called them about one query and they actioned it immediately. They also answered my call straight away which was nice. No long waits to get an answer.
Price was very appealing.
The range of covers and variety of designs suited my requirements. The colour range matched what I wanted.
Easy to use website... you have to move to metric measurements. No one in australia uses feet and inches.
Having our conditioner unit close to a salt pool, Covers & All was the best find ever - in Google. Great quality and communication throughout the process of getting the measurements right. I will definitely recommend this company for any covers needed. Now the children can splash (or do bombs) as much as they like in the pool with no fear of rust forming on our unit. Thank you
Prompt action to redraft according to my measurements. Very apologetic for missing my notes the first time.
Have been trying to place an order for 3 days now and completely frustrated by your payment system. Finally got it to work after spending hours with online chat. NOWHERE does it say you must SIGN UP to place an order. All other websites allow you to checkout as a GUEST...very frustrsating, especially in this day and age of data breaches
Hi Cara, we are sorry for the inconvenience caused to you while placing an order. Though we have worked hard to make the website simple and easy to follow, we understand that there is room for improvement. As per your concern, we do allow the guest checkout. This is very unfortunate that you have faced an issue. However, as your feedback is important to us, we have passed the same to the website team to make the customer experience better. For now, the order is in production. Once the product will be shipped out, you will be notified with the tracking details.
Very annoying to have all measurements in inches. Should use metric for Australian site. System wouldn't accept my credit card. Waited in first position in queue for 2 mins but hang up because I couldn't stand the constant messages repeating in an american accent. Ended up using pay pal with the same card details and it worked. Might have given up if I haven't already spent so much time measuring up and taking photos
Looks like good quality and my furniture is standard size so I need custom covers.
Hello Carolyn. Please accept our apologies for the challenges you faced while placing your order. Besides providing high quality products, we also want to ensure an easy ordering process.
To keep things uniform (and also match the unit used on our machines), we use only one measurement unit for a product. You can certainly measure your article in cm but will need to enter the sizes in inches. The product page accepts decimal points. If you are still concerned, you can also mention the measurement in cms in the notes section. We will verify that the conversion to inches is correct.
We accept all major credit cards (Visa, Mastercard, American Express and Discover). We have checked our system and found several orders successfully placed using a credit card, around the same time your order was placed. In such cases, it is best to contact your bank first to inquire why the transaction did not go through. If there is a specific error message, you can also share it us at feedback@coversandall.com so that our technical team can investigate.
We are thankful for your perseverance despite the issues and are confident you will be delighted with your custom covers. For additional questions, you can reach us via our 24x7 chat helpline. Thank you for choosing Coversandall.
I'm always a little dubious buying things online especially if you don't have anything to compare it to.
I was pleasantly surprised though, the fabric quality is wonderful, the online ordering system very easy to use and the quality of the work is quite honestly the best value for money around! They fit perfectly! I'm so glad I purchased these, they have given my outdoor setting a new lease of life.
Measured up cushions entered info there order form, I think 24 hrs later they asked me to verify the measurements and add some done the around a week or so later and I'm talking later Dec early Jan covers turned up very good quality, only 1 little improvement I would suggest is to put a couple of eyelets in each side of the cushion to let air escape otherwise perfect and I have installed a couple of eyelets on them now seems to do the job. I'll be a returning customer for sure
Found on the internet and great value
This is a top quality product. My new cushion covers were made exactly to my supplied measurements and fitted perfectly. It was better made than the original factory cushion covers that came with the furniture.
The sellers communication was very detailed verifying final measurements zipper lengths and piping. The final produce is excellent and I will not hesitate to buy from you again. AAA!
We extend our heartfelt gratitude for your glowing review! Your positive rating is a beacon of joy for us, and we truly value your patronage. It brings us immense satisfaction to know that your experience with Covers & All exceeded expectations. Here's to anticipating that your next order will be an equally delightful experience. Thank you for choosing Covers & All—your trust means the world to us!
I badly needed to renew our outdoor cushions without breaking the bank, but with quotes of $650 for 4 coming in I was sure I couldn't make the wife happy. When I found your site, with its very user friendly step by step custom ordering and realistic prices I was pleasantly surprised. With Free delivery over $99 and various discounting thrown in, you have customers like me smiling with satisfaction. Thank you very much!
I hdetermined to search through Google for options other than paying a fortune at the local upholstery outlets...
This UV resistant BBQ cover is exactly what we have been looking for. It's high quality and very well made, a perfect fit, a good colour, tough and durable and promises to last far longer than our previous Weber branded covers which perish in the sun. Service was excellent with great communication and delivery was very fast.
We wanted a BBQ cover that was UV resistant and durable after having to replace the Weber branded covers too frequently. Covers & All products looked high quality with durable materials and also were available in a range of colours and materials. After receiving our cover we are very happy with its quality and fit.
Good. Website easy to use.
Item exactly as described and swift delivery despite covid delays. Only a couple of days behind ETA.
Customer service can improve upon comm's, it wasn't clear that I was ordering stock from o'seas, I thought it was produced onshore. It took four or more emails before I got a straight answer.
Customer service was excellent aside from this and I'm very pleased about the product quality and value for money. Will definitely use this company again.
I asked a fairly basic question but needed to repeatedly ask it in four or five different ways before it was answered clearly. I found this very annoying and was close to cancelling the order.
In future I recommend making it clear that items are not produced onshore in Australia but o’seas. Transparency is important when gaining a customer’s trust. Customer service should not evade the question.
Customisable and quality fabrics and zips.
Good. Website easy to use.
I can not fault customer service at all! I emailed them that I'd changed my mind on shipping and wanted it priority shipping so that it was here in time for a family gathering on the 23/12 and they fixed everything up very quickly and they were very responsive to all emails. The tablecloth fits my 8 seater outdoor table perfectly and I love the elastic corners. The tough material is just that it's nice and thick aswell and can tell it's of good quality
Amazing prompt and extremely helpful
They done custom orders at a really reasonable price
I recently Pex based a pool table cover and on the inside were marks and stains all over it I emailed someone and they said they would get back to me and never have. Wouldn't recommend this to anyone, and will be telling people to avoid covers and all. Will be posting this on all social media platforms so this doesn't happen to anyone whilst spending their hard earned money. Ver very dissatisfied
Hello Steve. We apologize for the delay in responding to your complaint. Like every business, we have also been affected by the pandemic. With an unusually high number of inquiries and limited staffing, we are doing all we can to attend to every customer as quickly as possible.
We are committed to replacing any product that has a defect. Our Quality team did respond to your email dated 14 February requesting pictures clearly showing the problem, along with a picture of the taffeta label on the product. Kindly write back to us at feedback@coversandall.com with the requested pictures so that we can investigate this and offer a resolution.
Will definitely recommend and or use again. Really seamless ordering, they confirmed a few things before proceeding and I'm super happy with the cover!
Ashley very helpful with my question about grommets.
And he let me know to ask for 4 drawstrings to suit our needs. Many thanks
Have already purchased a pool table covers and am very happy with it.
I wouldn't have a clue what my cover looks like as it has NOT arrived yet.
Very disappointed in you delivery service
Thought we would receive a custom sized cover
Really helpful on-line customer service chat. I accidently put in the wrong email address, and I was able to talk to someone online and resolve it very quickly. Item appeared in under two weeks, as was expected. Product appears to be 100% better quality than the ones we have been buying at the major hardware store and we have got through a ton of those in the last year, so if this one stands by its 5-year warranty, this should be a great investment. Very happy so far.
I made a typo error and was concerned when I did not receive any order confirmation. I was able to have an on-line chat with a customer service rep and then it was realized that I had input the email incorrectly. He resolved it for and sent through the confirmation and tax invoice. Very helpful.
Need a good quality product at a fair price. The website appeared to have the type of product I required..
Good website. Impressed with the custom feature and the templates available. Phone response probably wasnt what i expected as it sounded like someone in another country.
Price and easy to use website
The custom cushion covers fit like a glove. Quality is great. They are indeed waterproof. And I received them within 2 weeks. Very happy.
I ordered two custom cushion inserts for $139 each. I had expected a tailored finished product. Instead they came as a cut piece of green foam rubber with some fluffy white padding partly glued on it. I had to contact customer service to ask whether to take off the fluff. They eventually said yes after about 10 mins. Looks very cheap for the price but it works ok.
Hi Robb, we regret the inconvenience this has caused you. We certainly understand this is not the ideal experience we want our customers to have. We do apologize as our Customer Support team didn't provide the level of service that you'd expect. Upon reviewing the shared images, we were able to check that the product that you have received was made as per the specifications mentioned on the website. We request you to use the insert directly without removing the white foam layer on it. If you face any issues, kindly raise a ticket from the Help and Support option available in your Covers&all account. Please be assured that we will look into it promptly.
Dealing with professional people who cares about their customers was a great and rewarding experience. Where they had any doubt in mistakes that I may have made in the measuring of the dimensions of the cover needed, questions were asked. I took all their queries at heart which resulted in the final product having a perfect fit!
Was lucky to "stumble" across them on the internet when searching for a cover for our stacked chairs.
Everything worked well. Seemed logical and easy to use. The real assessment will be when I receive what I ordered.
Return customer,
I would rate these guys highly. Really easy to work with this company. Good quality. The online process was simple and structured.
Dear Customer, thank you very much for taking the time to recognize our work. Your gratitude confirms that we are on the right track and inspires us to continue providing the best products, and services. Our mission is to constantly surpass customer expectations by offering dependable products and exceptional customer service. We hope to please you again with your future order!
Ordered online and was sceptical to what I might get.
Delighted to say the large outdoor table/chair cover and sofa cushion cover were delivered within 5 days during peak Christmas period, which was well ahead of proposed delivery timeframe.
Items are fabulous. Nicely made.
Online system SO easy to use.
Very happy with the entire experience.
Thank you.
Stumbled on a web search after being told of a three month delay by local upholsters.
Meet my requirements. Website easy to step through and measure.
Fantastic service. Quick follow up by service team (over the weekend) to get design/dimension approval, and extremely fast manufacture and shipping. Unfortunately delivery took a week longer than estimated as it was shipped from India, however that was ok as the quality is great and it fits the storage box perfectly.
Haven't tested whether it is waterproof yet but appears to be.
Highly recommend if you are looking for a cover of bespoke dimensions.
I've now ordered three custom covers, and each time, the design has been perfect. While there were initial concerns with my most recent order, as it seemed to be delayed and the specifications were not promptly acknowledged, I was pleased when the cover arrived. The design team demonstrated great attention to detail with the measurements and specifications. Despite the initial worries, I am extremely pleased with the final product and feel I got excellent value for my money. Thank you to the design team for their thorough work!
Hey Javier! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Gain trust and grow your business with customer reviews.
Thank you, Jenny, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product/ service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!