• Crutchfield

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Crutchfield

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Overview

Crutchfield has a rating of 4.71 stars from 1,617 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Crutchfield most frequently mention customer service, car stereo, and wiring harness. Crutchfield ranks 13th among Electronics sites.

  • Service
    161
  • Value
    171
  • Shipping
    173
  • Returns
    78
  • Quality
    167
Positive reviews (last 12 months): 38.9%
Positive
7
Neutral
1
Negative
10
159
See all photos

What reviewers want you to know

Positive highlights

  • The in house wiring harness connector was well worth the cost and installation was flawless.
  • Love the business, idea of tech support for life of equip etc.
  • 2022 Customer Choice Winner

Critical highlights

  • Their customer service literally are ignorant especially Olga as she has no clue how to solve any issue with customers!
How would you rate Crutchfield?
Top Positive Review

“Customer Service Was GREAT”

Jim M.
1/2/24

I bought speakers and one of them was defective right out of the box. Crutchfield took care of the problem super fast and without the normal headaches like dealing with eBay or AMAZON. Crutchfield Customer Service is the best I've ever seen. Thank you, Jim Mc.

Top Critical Review

“Over-promise but Under-deliver”

Kernal H.
12/12/23

While Crutchfield promotes self-installation as a cost-saving measure, the process falls short for complex setups and lacks the promised level of custom support. Customers should be aware of potential complications and hidden costs before proceeding. Key Concerns: Misleading Information: Crutchfield's "Custom" installation instructions are not truly specific to individual car and radio configurations. Additionally, instructions for accessory parts often lack clear guidance and require referencing separate manuals, creating confusion and frustration. Limited Support: Customer support representatives often refer customers back to existing documentation, even when the specific information is unclear or missing. Moreover, support abruptly ends at closing hours, leaving customers without assistance during critical troubleshooting steps. Return Fees: In case of product issues or dissatisfaction, Crutchfield imposes restocking fees, further adding to the financial burden of a failed installation attempt. Complex Installation Nightmare: For complex setups, the self-installation process can become a time-consuming and frustrating ordeal, negating any potential cost savings. Recommendation: For complex installations, engaging with a professional installer at another store offering free or low-cost installation services is strongly recommended. This ensures proper installation, avoids potential headaches, and guarantees accountability for any issues. Overall: While Crutchfield's self-installation option may appeal to technically inclined individuals with simple setups, the lack of truly customized instructions, limited support, and potential restocking fees make it a risky proposition for complex installations. Customers should carefully consider these factors before choosing Crutchfield for their car audio installation needs.

Reviews (1,617)

Rating

Timeframe

Other

Reviews that mention popular keywords

wiring harness (75) tech support (50) car stereo (74) head unit (46) customer service (246)
Thumbnail of user jimm1450
2 reviews
2 helpful votes
January 2nd, 2024

I bought speakers and one of them was defective right out of the box. Crutchfield took care of the problem super fast and without the normal headaches like dealing with eBay or AMAZON. Crutchfield Customer Service is the best I've ever seen.

Thank you,
Jim Mc.

Thumbnail of user clintl39
1 review
0 helpful votes
February 12th, 2021

Do yourself a favor and just get 2 skar audio 10s in a ported box from skar audio for 289.00 with free shipping this paired with an older 500 watt rockford fosgate which we all know is more like 600-700 watts this L7S10 2ohm doesn't even hit as hard as the skar audio 8 that is in a loaded tube. The box from kicker is nice n heavy but this speaker will leave you wanting

Tip for consumers:
That its weak

Products used:
Kicker L7S10

Value
Shipping
Quality
Thumbnail of user flagrouper
1 review
1 helpful vote
October 15th, 2023
Verified purchase

This place has live people that can help you with any questions for installing their equipment. I cannot believe in this day and age you can get live help in less than a minute

Products used:
Speakers

Service
Value
Shipping
Returns
Quality
Thumbnail of user ilyab14
8 reviews
1 helpful vote
December 24th, 2020

I can't say that there is any particular assortment.
But it has all the basic models and most of the products are always in stock.
You can deal with the necessary purchases in a couple of minutes.

Thumbnail of user dony42
1 review
1 helpful vote
July 14th, 2020

I have been a Crutchfield customer for years. I got exactly what I needed in a timely manner and had excellent online customer service when I needed to contact a representative with questions. It's always a pleasure doing business with Crutchfield.

Thumbnail of user kernalh
1 review
0 helpful votes
December 12th, 2023

While Crutchfield promotes self-installation as a cost-saving measure, the process falls short for complex setups and lacks the promised level of custom support. Customers should be aware of potential complications and hidden costs before proceeding.

Key Concerns:

Misleading Information: Crutchfield's "Custom" installation instructions are not truly specific to individual car and radio configurations. Additionally, instructions for accessory parts often lack clear guidance and require referencing separate manuals, creating confusion and frustration.
Limited Support: Customer support representatives often refer customers back to existing documentation, even when the specific information is unclear or missing. Moreover, support abruptly ends at closing hours, leaving customers without assistance during critical troubleshooting steps.
Return Fees: In case of product issues or dissatisfaction, Crutchfield imposes restocking fees, further adding to the financial burden of a failed installation attempt.
Complex Installation Nightmare: For complex setups, the self-installation process can become a time-consuming and frustrating ordeal, negating any potential cost savings.
Recommendation:

For complex installations, engaging with a professional installer at another store offering free or low-cost installation services is strongly recommended. This ensures proper installation, avoids potential headaches, and guarantees accountability for any issues.

Overall:

While Crutchfield's self-installation option may appeal to technically inclined individuals with simple setups, the lack of truly customized instructions, limited support, and potential restocking fees make it a risky proposition for complex installations. Customers should carefully consider these factors before choosing Crutchfield for their car audio installation needs.

Thumbnail of user c32xmks
2 reviews
1 helpful vote
September 29th, 2023

I've ordered from Crutchfield for years. My recent purchase was exactly what I expected. Great service, great warranty, zero issues. Save yourself the trouble of ordering from places that have zero after purchase customer care...Sonic... If you want a worry free transaction order from Crutchfield.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffreyp139
1 review
0 helpful votes
April 15th, 2019

Easy to shop, check out, and install with component wires and instructions. Thank you! Order was received a day early and just as advertised. Speakers sound great and installation was a breeze.

Thumbnail of user johnh2381
1 review
0 helpful votes
September 30th, 2019

My wife is a successful mystery writer with a new first-tier publisher. Her success requires her to travel often. I wanted something practical and useful for these trips. The Bose wireless headphone allow her to work while on the road. They block out distractions and provide an environment where she can focus.

Thumbnail of user michaelp2869
1 review
0 helpful votes
December 3rd, 2020

Crutchfield has quality audio and video equipment plus much more. Prices are great, and shipping my orders has always been two to three days. You can not ask for much more that that.

Thumbnail of user davidk3922
1 review
1 helpful vote
January 31st, 2023
Verified purchase

I needed to replace the stereo on my 2012 Jeep Liberty. I bought a Boss unit from Crutchfield w/ Backup camera. I hadn't worked on a car stereo in over 30 years, so I was hesitant. Audio shops wanted $800 and up to install one. I got the Boss stereo, adapter plates and wiring harness for $300.00. Paid $25.00 to have them prewire the harness. Best money I ever spent. I had everything installed in under 2 hours. That included a few calls to the customer support line. Customer support was the best I have experienced. Thank you to the whole Crutchfield team.

Products used:
Stereo

Service
Value
Shipping
Quality
Thumbnail of user davidm2184
1 review
0 helpful votes
September 17th, 2019

A good deal of my order for my new system involves parts that were not necessary. I found the sales advisor and not very knowledgeable about the stereo itself nor my set up. Like how to play video on my iPhone. And then I just found it online on YouTube. Or the instruction manual which is pretty useless from Kenwood. If the instruction manuals are useless that I expect their sales reps to know it all. My sales rep knew nothing about how to get video on my Kenwood stereo unit. I previously bought a stereo 2014 with the same car that I was fitting this time the new unit. The new Kenwood simply would plug and play into my old systems configuration. The sales rep recommended all sorts of new things including the XM tuner a new interface for my steering wheel and even a new face plate. All were not required. I appreciate getting customer service people on the phone and that's where Crossfield has it hands-down well. But I do think in this instance my sales rep really just didn't know details about this unit nor my car

Thumbnail of user vereuchs
1 review
0 helpful votes
January 3rd, 2024

Horrible Sales Support and possibly one of my worse experiences ever. They do not care about their customers. Check Amazon or any other retailer.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rossb118
1 review
0 helpful votes
June 7th, 2019

Second time we used Crutchfield.
Both times we had to search for non-Crutchfield YouTube videos on installation. It would have been tougher without doing that.
Window tinter, auto glass installer and DIY auto radio install YouTubes helped with disassembly of dashboards and door panels without damaging parts. Crutchfield has a few videos but they are incomplete and don't offer tips nor cautions.
Crutchfield included instructions were "remove from package, assemble, install."
So we had to call for assistance as well.
The Crutchfield phone assistance was helpful and friendly. A bit confusing, but we figured it out together. Have a computer with email handy when you call.

Thumbnail of user jeffb575
2 reviews
0 helpful votes
January 2nd, 2019

Purchased Marantz ND8006 CD player, cables and Panamax line filters. All are working well. Prices are comparable to many other websites. Service was good with online chats. I was not able to speak directly with one of the advisers that returned my e-mail. Busy holidays I suppose. Delivery was as promised (New Years Eve).

Thumbnail of user richardw2830
1 review
1 helpful vote
June 15th, 2022
Verified purchase

I have been purchasing TVs, camcorders and stereo equipment from this company since they opened their doors. They have the best technical support team on the planet. Where else could you go 10 years after purchasing a stereo component and still get excellent technical support? I had a 15 year old stereo receiver that I had long since lost the manual for and they helped me with some connection issues. Prices are very competitive, but even if they may be slightly more than some discount shops, the lifetime technical support is worth every last penny!

Tip for consumers:
Be prepared for excellent customer service and peerless technical; support after purchase

Products used:
I have not returned a single product

Service
Value
Shipping
Quality
Thumbnail of user daniela1124
1 review
1 helpful vote
July 12th, 2021

I was looking for some Klipsch outdoor speakers to replace the ones I have had for 12 or 13 years. Crutchfield had them ready for shipping and I got them within a few days. I have already mounted them and have enjoyed listening to the great sound coming out of these speakers. The model of the speakers is KHO-7

Products used:
Klipsch outdoor speakers

Service
Value
Shipping
Quality
Thumbnail of user courtneym680
3 reviews
0 helpful votes
December 7th, 2023

Have to ask tons of questions to receive decent customer service and overpriced products. Misleading multiple people. Weak and liars! Spoke with other customers also.

Tip for consumers:
Not reliable

Products used:
NA

Service
Value
Shipping
Returns
Quality
Thumbnail of user devinn16
1 review
1 helpful vote
March 18th, 2020

Navigating the site was easy and I was able to find what I wanted. After the product shipped I received it in a timely manner and everything was correct. After installing the speakers I was more than pleased by the sound of the speakers. I will definitely use Crutchfield again in the future and will recommend them to anyone.

Thumbnail of user williamp1224
1 review
1 helpful vote
March 15th, 2020

I've been purchasing at Cruthfield for a long time... and it's getting better every time!
Great company...

Thumbnail of user normans146
1 review
14 helpful votes
April 12th, 2020

Great help from Tim when I asked if the headphone amplifier would work on my older flat screen Samsung. He checked and said it would. The amp arrived all the way to me in Hawaii, with no added shipping charge added. Plugged it into the audio output and it worked perfectly. No hum, volume knob feels very solid as does the whole amp even though it is made in China. It's nice to find a vendor who actually knows the product they are selling.

Thumbnail of user jonm535
1 review
0 helpful votes
December 14th, 2020

SO much helpfulness and a totally friction free experience again. Everything arrived quickly and without issue and the free installation accessories fit flawlessly. Thank you so much

Thumbnail of user robertl5113
1 review
0 helpful votes
January 10th, 2024

1st system i bought died in 1 year had to send it in JVC,, and it was 3 weeks getting repaired. I gave them a 2nd chance and order car radio and speakers for my jeep. It came missing the 4 sm screws that hold on the faceplate. I called to get them mailed to me. 2 days later lady calls and say i have to call the company that made it for the parts. WTF? They should have done that and forward them to me or open another stereo and sent those to me and sent that one back to the company that they get them from. They lost a customer.

Tip for consumers:
they don't make the products they sell,, buy direct and save the hassle

Products used:
i had to go find/buy the part myself.

Service
Value
Shipping
Returns
Quality
Thumbnail of user travisr322
1 review
1 helpful vote
March 4th, 2021
Verified purchase

I didn't know what size speakers would fit my car and going to crutchfield.com made it very easy it let me choose my vehicle and pulled up every speaker that would fit it and very reasonable prices

Tip for consumers:
Just add your vehicle information and the site does the rest

Products used:
Kenwood sport series speakers

Service
Value
Shipping
Quality
Thumbnail of user nathanielw51
1 review
1 helpful vote
October 9th, 2020

Crutchfield made it so easy to get everything I needed and great instructions for a really easy install, and the it cost the same as other vendors selling it without the harness and installation hardware.

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About the business

Since 1974, we've loved helping folks like you find the right gear. In fact, that's what drives us! Enjoy one-on-one advice from our Virginia-based advisors, along with lifetime tech support. All orders $35 and up ship free, with delivery in 3 days or...

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