David's Bridal

I was out of town for Thanksgiving visiting with family. I visited the David's location on Skibo road. The ladies there were so pleasant and helped us tremendously in every way possible. I would definitely do business with them again! Thank you so much to Rosa, Christina, Melanie and Laura you ladies were amazing and so sweet and helpful from the time I entered the store until checking out.

Poor refund system. I purchased two dresses from David's. I returned them within the short 7 day window. It took two weeks to get a reply that they would refund my money and now it will take them TWO BILLING CYCLES TO REFUND MY MONEY. I had tried a dress from Revolve also. That refund was completed immediately upon it being received. There was a $12 shipping charge to return each dress.

12/30 Still have not received refund. They acknowledged I would get a refund, but it is yet to be seen.

1/6 Another week and no refund. This has been a moth of them keeping my money after the dresses have been returned. Shame on them!

Wanted to give a shoutout to the ladies at the hampton location, Especially Natasha. Always eager to help and very professional.

Supposedly i was connected to 'Steve' in 'corporate headquarters'. He could not(would not?) get his facts straight. Stated I couldn't return an item because it was 'too late', though date he quoted was weeks after the item came in, and he even referred to an item I never received because the 'lost' the order!‍
Essentially they outright lied to me! Luckily i do everything early so i was able to warn the other 5 in wedding party to not even consider going to David's Bridal.

I had a horrible experience with alterations on my mother-of-the groom dress. I think I could have done a better job myself and I paid $178! I had the bodice shortened at the shoulders (a reasonable $13), armholes cut down (a reasonable $33), sleeves reset (a reasonable $33), the dress and lining hemmed (an unreasonable $66) for a 34" hem circumference, and the leg slit sewn from above knee to slightly below ($33). The seams weren't finished in the armholes; the hem wasn't pressed (until I asked) and the hem looked puckered; the leg slit they partially closed was not closed completely, (part of the lining showed) and it was puckered; and they added an unexpected pleat on each shoulder. I didn't notice the unfinished seams or the botched slit until I got home, so I was stuck with fixing these things myself. I can't believe that such expensive alterations were so poorly done.

Paulette was amazing at helping me find a dress for my son's wedding. She was kind, knowledgeable and really listened to what I wanted and even my frustrations of sizing available. I'm very happy with my purchase and would recommend her and David's Bridal!

They made this inpossible said the dress would be here 2 weeks ago now my daughter has no dress for her brothers wedding many excuesses but ruined the day

Very disappointed. I had to search for dresses on my own, even though I had an appointment. They schedule 2 customers with the same stylist, at the same time. She's running back & forth. What really pissed me off, they had No seamstress there. I was told she called off, but they did not call in a backup. How Unprofessional...

My wedding shoes purchased here have just arrived. They are in very nice quality, look beautifully and walk wonderfully. The customer service is good and responsive to my inquiry. Thank you :)

I have never been more disappointed in alterations from a professional location as I was with DB. I paid almost $200 and the dress was horrible, the coverup in the bust area was sown wrong that I had to use some tape to hold it together and the snaps in the back were so flimsy that I had to use a safety pin to keep it closed because it kept unsnapping... Very poor experience and never will I use David's Bridal again.
Esmeralda " Esmie" Perales

David's Bridal is a great place to get your wedding dress from. I didn't know what kind of dress I wanted but my stylist were very helpful. She helped me pick out various style of dresses to try on. She was very patient and nice. Me and my family really enjoyed our experience at David's Bridal. And guess what I picked out my perfect wedding dress! Thank you David's Bridal! I went to the one in Baton Rouge by the Mall of Louisiana.

I went to Maple Shade, NJ to David's Bridal because I needed a dress and time is running out. I was not in the mood to shop, but knew I had to get it done; at least my measurements. Well, I met Abby and Sabrina and my sadness turned to joy! Abby, picked the BEST gowns for me to try on, and both were instrumental in my overall decision to say YES to the dress! I am so pleased! Thank Abby and Sabrina! You helped me more than you could ever know!

My daughter said yes to the 4 K dress at mollebridals. To the person at David's that called my daughter a Spoiled Fing $#*! in front of my 14 year old daughter. Here's the deal I am retired so I don't care. I am retired Fire Chief from Martin county Florida 600 firefighters and I used to work forPalm Beach County fire rescue 2000 firefighters. I will do everything in my power to let all these organizations know not to go to David bridals you have the ability to reach out to me so feel free to do it

August of 2022 my daughter and her bridesmaids, future mother in law, several aunts and myself went to David's Bridal in South Portland. The six bridesmaids all ordered dresses, and my daughter found her dream dress. I have copious amounts of photos and videos. I saw all the dresses she tried on. She had saved for two years to buy this dress. When we went to pay for it, I watched the associate key in the dress.
It was $800…
$$$950. Lined. I have photos of my daughter in the dress with the price tag.

In… October? She picked the dress up. Was told not to open it as it was protected. Given an alteration time.
At that time we purchased the dress in August I asked what alterations cost.
I was told between $$$$300 and $$$$$$500 dollars.
My daughter brought the dress home and stored it in our guest room.

Two weeks ago, she and another bridesmaid went to her fitting.
They opened the dress.
Wrong dress. She called me in tears. I told her to relax, that they would fix it.
They did not.
They not only told her they couldn't get the dress she tried on and "said yes to" (so much for the bell ringing charade they put on) but… "oh look. We can give you the floor model."
That's been tried on countless times and is NOT lined as promised.
And…. They made a tearful panicked 22 year old bride that she had to pay an additional
$$$$$$$$280.
But they "gave" her a 10% discount.

Today, she brought it in for her alteration appointment.

They charged her
$$$$$$$$$$$$$$$$716.
For alterations
UNLINED.

So an $800 dress …

$800 dress
$150 lined
$280 for THEIR MISTAKE
$716 for alterations…. Not lined.____________

$1946.00
More than double the cost.

This company should be shut down.
Oh …. Look…
CBS news
"David's Bridal filed for bankruptcy on Monday just days after announcing plans to lay off more than 9,000 workers nationwide later this year."

https://www.cbsnews.com/news/davids-bridal-bankrupt-9000-layoffs/

Shown in the photos is my daughters public review… their public response…. And in black, their private response.
It was not exceptional service and we are not satisfied.
Disgraceful fleecing of customers.

Ruined my daughter's wedding dress! Do not shop or have alterations done here. I'm glad I insisted she try on before we kept the store. There was no accountability for the unacceptable alterations. Both of the alterations people smarted off to us while my daughter stood there and sobbed. I will never set foot in a David's Bridal again.

I came to the David's Bridal in Sunset Hills, MO today with an almost impossible task: finding a bridesmaid's dress the day before my sibling's wedding. The women running this store honestly saved the day for me, and perhaps the big event! Lisa and Kiera were incredibly friendly, helpful, honest, and thorough. I cannot thank them enough for their customer service, it was above and beyond all expectations!

Great customer service from beginning to end. You won't be disappointed if you chose David's.
Danielle was a genius when it came to helping me pick out two formal outfits that were appropriate for the grandmother of the groom. I would have been lost without her!

I ordered my dress online through the David's Bridal site, after trying one on in store and receiving very poor help. I am the mother of the groom. When the item arrived it was not only the wrong color it wasnt even the item i ordered at all. I contacted someone immediately to return it and was told they didn't have a replacement in warehouse so i would have to be refunded and then purchase again. Growing frustrated but trying to be understanding I agreed. Now I am just beyond frustrated with your company and it's return policy. I do NOT have 2 months to wait for a refund of monies when you have had the product back in your possession for nearly 2 weeks already. I have 6 children, 4 daughters and 2 sons and we will NOT be using David's bridal for any future weddings. This is beyond ridiculous. You sent this refund email to me 4 days ago, and it states it may take up to 2 billing cycles to show my refund. How can you honestly do business like this? How many weddings have you ruined, how many brides have you stressed out to the point of tears? Shame on your company.

Being the mother of the groom, I went to David Bridal to try on dresses. I found a dress too small fir my size but put it on without the zipper. The fitter gave me the invoice number and told me to order the dress in my size online. I received my dress in 5 days and it looks great. So happy with the purchase.

I was at David's Bridal in Danvers, MA today. I had a lovely woman work with me to find a dress for my son's wedding in September. Her name was Sandra. She was was so helpful and honest. I could not have asked for a better person to get me through all the variety of dresses and picked what would be more fitting for me. I said I wanted something youthful but tasteful and she presented just that. We found "the" dress. It turned out to be a perfect day. I will be back for my alterations as soon as I get my shoes. Please give this lady a BIG THANK YOU! I did.

Kari was our consultant at the Genessee Valley Store. She was great. She put a lot of energy and fun into the appointment. She listened to my future daughter in law and she found The Dress. She made it a memorable experience! I would recommend Kari to any indecisive bride! Thank you so much, Kari you found your niche and I am great full to you! Not only did we find the weeding dress but also my mother of the groom dress.

Ordered dress from Davids Bridal online. Took to love Davids Bridal for alterations. After 3 fittings which they gave me appointment 1 month apart for each they have totally ruined my dress with their alteration that I have paid way more than the dress cost. Now I am looking for a new dress 8 weeks away from wedding. Absolutely devastated and in tears!

I came to David's today. Picked out several dresses. Didnt really care for them. Then my consultant Autumn picked a dress that i loved on the hanger. Tried it on…really liked it but felt it was missing something. I mentioned a belt. Autumn went & picked a thin blingy belt. It was perfect! My dress is now complete! I definitely said YES to the dress! Thank you Autumn!