• eBay

2018 CUSTOMER CHOICE AWARD

eBay

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Overview

eBay has a rating of 3.02 stars from 4,907 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eBay most frequently mention great deals, free shipping, and many years. eBay ranks 7th among Auction sites.

  • Service
    831
  • Value
    756
  • Shipping
    710
  • Returns
    675
  • Quality
    710
Positive reviews (last 12 months): 6.3%
Positive
20
Neutral
7
Negative
288
513
See all photos

What reviewers want you to know

Positive highlights

  • Also did get a customer service number for help needed.
  • Read our review of eBay and see how this online auction site can help you make some extra money.
  • 2018 Customer Choice Winner

Critical highlights

  • Especially if the buyer showed proof that they fought to get answers from the post office.
  • Very poor customer support if you can even reach anyone at all.
  • They opted to use a bank account I never use, that is empty, rather than the payment source I authorized.
How would you rate eBay?
Top Positive Review

“True pioneer”

Imrul A.
1/6/24

I can't say something bad about the ebay because back in the day it was a pioneer marketplace for e-commerce business. Many people in the beginning of 00's started their business from the ebay reselling different stuff, exchanging products or just bargaining with people. I'm thankful to them that I was one of those who started business on this platform, cuz it has taught me many valuable lessons. By the way, if you want to obtain some stuff you can also visit it as a customer, prices are affordable.

Top Critical Review

“Scammed by eBay out of 400$”

Colin D.
1/25/24

I recently sold my brand new audio interface on eBay for cheaper than it was worth because I needed money, the buyer received the item and didn't say anything else for a week. After that, he complained to eBay that the item he received had a dent on the corner (impossible, never was used or even came out of the box, regardless wasnt affecting how the interface operated), eBay immediately took his side and charged my bank account without my permission to refund him. On top of that they let him keep the interface so basically eBay made me give away my 400$ interface for free while they kept their percentage and when I called customer service they told me to go kick rocks. Worst experience with selling anything and I can't believe people use this app. Will never return no matter what. Worst app in history for a billion reasons.

Reviews (4,907)

Rating

Timeframe

Other

Reviews that mention popular keywords

post office (53) customer support (78) customer service (570) bank account (48) credit card (79) auction site (29)
Thumbnail of user colind254
1 review
3 helpful votes
January 25th, 2024

I recently sold my brand new audio interface on eBay for cheaper than it was worth because I needed money, the buyer received the item and didn't say anything else for a week. After that, he complained to eBay that the item he received had a dent on the corner (impossible, never was used or even came out of the box, regardless wasnt affecting how the interface operated), eBay immediately took his side and charged my bank account without my permission to refund him. On top of that they let him keep the interface so basically eBay made me give away my 400$ interface for free while they kept their percentage and when I called customer service they told me to go kick rocks. Worst experience with selling anything and I can't believe people use this app. Will never return no matter what. Worst app in history for a billion reasons.

Tip for consumers:
Avoid this site and app at all costs if you want to actually make money off your items and have a site that cares about the buyer.

Service
Value
Shipping
Returns
Quality
Thumbnail of user imrula
12 reviews
3 helpful votes
January 6th, 2024

I can't say something bad about the ebay because back in the day it was a pioneer marketplace for e-commerce business.
Many people in the beginning of 00's started their business from the ebay reselling different stuff, exchanging products or just bargaining with people. I'm thankful to them that I was one of those who started business on this platform, cuz it has taught me many valuable lessons.
By the way, if you want to obtain some stuff you can also visit it as a customer, prices are affordable.

Thumbnail of user allysont11
1 review
60 helpful votes
July 3rd, 2020

I ordered a DVD I'll cry tomorrow in June 2020. The seller provided tracking information about the delivery. I informed Ebay that I never received my package by mail. Ebay opened a case file and emailed me today that they refused to honor my payment/replace my purchase. I've checked my mailbox every day since the delivery status. Ebay rather lose my buying power instead of correcting this matter. Shame on Ebay! GOOD BYE EBAY

Thumbnail of user marilyne258
3 reviews
9 helpful votes
January 2nd, 2024
• Updated review

Ebay ALWAYS refunds buyers even if obvious scam! I sent a pristine, brand new designer handbag on 1.12.23 via Royal Mail Special Delivery costing £8.15. I listed NO RETURNS NO REFUNDS but scam buyer said "handle too short" and I received bag back 20.12.23. It had obviously been used all that time and is now spoilt. I lost other interested genuine buyers. Ebay has now refunded scam buyer in full but no postage refund for me, the seller. Really fed up with Ebay!

Products used:
Designer handbag

Beware buyer fraud
March 14th, 2023
• Previous review

I've just left Ebay after two buyers claimed refund for non delivery. This is a scam and I'm owed £356.92 which Ebay have done nothing to help me. There are other sites so I will try there. EBay has got too big and should change its rules.Update, I did eventually get refunded £356.92 by Ebay after I contacted Financial Ombudsman and appealed against original decision, but it took over 3 months of stress. I decided not to sell to America again and wrote to Commercial Attache at Embassy of United States of America, Nine Elms too!

Tip for consumers:
Avoid Ebay if you want to avoid fraudulent buyers and lose your valuable goods and not get paid

Products used:
Designer vintage ladies clothing

Thumbnail of user carolb3606
1 review
0 helpful votes
September 11th, 2023

Ebay is a great platform for purchasing and the buyer is well protected. Been selling on ebay for years, and it has become much harder to have a successful business model using this platform. They need improvement in this area but I will continue to shop!

Thumbnail of user oliverw288
1 review
3 helpful votes
January 24th, 2024

Ebay used to be a fun site for me to find unique items. Now it's become a nightmare as hell where in the two times I've attempted to make returns recently their return protocol leaves you locked out and they tell you they send you return labels when they don't, they make it a epically frustrating and impossible to get through to anyone. I am left with a damaged item and no way to actually return it.

Thumbnail of user syedr73
2 reviews
31 helpful votes
September 10th, 2021

I have posted something to sell on eBay, but my eBay account suddenly getting hacked. Weird bids and messages started floating. So any transaction is considered bogus and fraud even if it looks legitimate. I have tried to cancel eBay account, but I am unable to. I am suspecting eBay itself involved. This is happening again and again, so I am completely quitting buying and selling on eBay. You all just wait for your turn.

Thumbnail of user chriss4967
1 review
2 helpful votes
January 23rd, 2024

Ebay used to be great. I remember you could sell and buy just about anything. Customer service did exist in those old days and they did care. Now is non existent and if you happen to get someone they are clearly at the other end of the world. Most of them are poorly trained and don't know anything. Some of them will hang up on you. And then there is the bogus that you are a treat to the platform but they will never explain what it means because it's a lie. Horrible place. Spend your money somewhere else.

Products used:
seeds and clothes

Service
Value
Shipping
Returns
Quality
Thumbnail of user lynns1033
6 reviews
10 helpful votes
June 22nd, 2022

Ebay is my favorite shopping website for my jewelry making supplies and gemstones. There's so many different sellers who have exactly what I am looking for. Most who sell via auctions so I can get what I want at really good prices.

Ebay has literally everything you could want and if you comparison shop, you'll find it at reasonable prices or win it in auction.

Products used:
Conch Shell ring

Value
Shipping
Quality
Thumbnail of user williamh5132
1 review
2 helpful votes
November 24th, 2023

As a buyer I have never really had a problem with eBay, but as a seller it's only getting worse, you really don't get any help from eBay as a seller, it's all about keeping the buyer happy, no matter how bad a buyer maybe, I've lost money because of bad buyers, but eBay doesn't want to hear it, and sides with the buyer every time, but if you don't have sellers, you don't have buyers.

Thumbnail of user davidp5993
1 review
7 helpful votes
January 3rd, 2024

After making my first successful sale on eBay my account was permanently suspended with no reason given. When I spoke to a customer service representative I was told that they couldn't give me a reason because then people would know how they choose to suspend accounts. So essentially they banned me so they could keep the money for an item that was already in the customer's hands with no complaints or complications on their end.

Service
Thumbnail of user dmytriiy
1 review
26 helpful votes
June 11th, 2021
Verified purchase

Bought something on eBay for the first time. I was just shocked. The delivery of my product was delayed for 8 days, and was damaged during delivery (I will add a photo)! I applied for a refund, but I was refused without explaining the reasons for the refusal! I bought a product on Amazon a thousand times and if something was wrong, I returned it without any problems in one day! Never Buy on Ebay! I can't believe people can cheat like that now! This is my worst online shopping experience!

Thumbnail of user mymyf1
3 reviews
2 helpful votes
March 27th, 2022

I love Ebay wen it comes to buy electronics! I recive my phone in 10days and is in really good condition!

Service
Value
Shipping
Returns
Quality
Thumbnail of user gabrielar50
1 review
25 helpful votes
October 10th, 2020

I registered on ebay, added PayPal, made a purchase. After an hour my account is blocked. Reason? They can't name any. They claim to care about safety. I lost $400 and a lot of time. I didn't get the money back. Under the product, it says that buyer protection is enabled. It says on PayPal that there is buyer protection in the transaction. It says on Ebay that this product has no buyer protection and it is not possible to cancel the order. Common scammers. Someone should lock them up.

Thumbnail of user alexd158
14 reviews
39 helpful votes
January 16th, 2024

I sold a bag on eBay. The customer filed a dispute. Reason:
"The item doesn't match the description in your listing"
In the comments the customer wrote:
"My daughter ordered a gift for me and she mistakenly bought the wrong item. I want to return the item. I want my money back."
Customer is refusing to return the bag and eBay claims that seller protection does not apply in "item doesn't match the description" cases even though eBay knows that "item doesn't match the description" is a false claim.

Tip for consumers:
eBay seller protection is a fiction. Any fraudulent customer could steal your money and eBay always sides with the customer.

Products used:
eBay selling platform.

Service
Value
Shipping
Returns
Quality
Thumbnail of user samims4
1 review
2 helpful votes
January 20th, 2024

I regret to say that my selling experience on eBay was extremely disappointing. My journey as a seller was plagued by a series of frustrating issues. Firstly, my digital items, once sold, vanished without a trace, leaving me in a bind. Additionally, my funds were put on hold, creating financial inconvenience.

A major concern was the lack of seller protection from eBay. My account was restricted without any prior notice, which felt unfair and abrupt. When I reached out to customer service for assistance, the experience worsened. The customer service representatives were not only rude but also disrespectful, lacking basic courtesy and professionalism.

Despite providing ample evidence, including invoices and buyers' messages to support my case, the response was baffling. The customer support team repeatedly asked for a tracking number for my digital items, which was an absurd request considering the nature of the products. I had to explain multiple times that the items I sold were digital and shared the digital products through ebay messaging system, but it seemed like my words fell on deaf ears. Instead of receiving help from the support team, they were not able to answer my questions, and left me dealing with harsh accusations of having sold used digital items.

This experience has left me disillusioned with eBay. The platform appears to be riddled with scammers, and, unfortunately, sellers like myself receive little to no support from eBay in resolving issues. My advice to any potential seller is to steer clear of eBay. There are better, more seller-friendly platforms out there that offer the support and protection that eBay sorely lacks.

Products used:
Digital Products

Service
Value
Shipping
Returns
Quality
Thumbnail of user miltons94
1 review
15 helpful votes
November 6th, 2021

Terrible customer service. Offered a return from an email sent me by ebay. They refunded the money but seller never sent the item back. Ignored 2 letters for help and then told me it was my fault for accepting the return even though they sent me an email requesting me to do so. Never again. I am out shipping for the return and the item. Below picture shows label I paid for and the fact that item was never returned to USPS. They refused to call the original buyer. Shame on them.

Thumbnail of user timothyr282
2 reviews
2 helpful votes
January 4th, 2024

Listed an item for sale, and in bold writing stated that anyone bidding must have a positive feedback score. A scammer with zero feedback bid on my item and I cancelled his bid. Ebay charged me $153.21 saying I shouldn't have cancelled his bid. UNBELIEVABLE. Anyone doing business with Ebay at this point is an absolute fool. 11k one star reviews don't lie.

Service
Value
Shipping
Returns
Quality
Thumbnail of user georgeg1834
1 review
3 helpful votes
December 21st, 2023

If you buy an item from eBay, you have to remember that most reviews are filtered by eBay and negative reviews tend not to be shown. I ordered an item from eBay. It was missed delivered. I ended up losing the full amount of my purchase. I left a negative review eBay filtered the review, so it didn't show. So what good is a review to accompany when they only post the positive reviews and hide the negative from a consumer

Products used:
I ordered a Christmas wreath with the understanding it would be delivered on time. I should've realized when the seller would not provide the shipping information. Something was wrong when it was missed delivered I had no recourse I contacted eBay, but they denied a refund. I am very hesitant to do anything further with eBay.

Service
Value
Shipping
Returns
Quality
Thumbnail of user josee122
3 reviews
64 helpful votes
March 10th, 2020

I decided to sell an item on eBay and the buyer asked to return it 28 days later right before their 30 return policy expired. Long story short the money was refunded and I ended up paying sellers fee and shipping which was close to 80 dollars that I lost. I filed a complaint with the Better Business Bureau and as you know they are completely useless because they get their money from these companies to a good rating. DO NOT SELL ON eBay or make business with them. They are liars and thieves.

Thumbnail of user victoriac622
1 review
24 helpful votes
August 4th, 2021

Ebay has become the laughingstock of business. They do everything within their power to avoid being contacted so you can resolve an issue. I've never encountered such a joke of a company. Try dealing with their customer service people - it's impossible!

They do not publish an email or a telephone # so you can reach them. I will never buy anything from ebay again - and I feel truly sorry for their customers. - they're getting screwed!

Tip for consumers:
Stay away from ebay!!

Products used:
lamp

Service
Value
Returns
Thumbnail of user candiae
2 reviews
1 helpful vote
February 6th, 2024
Verified purchase

A company that does not care about customer service!
I have been using eBay for years as a seller and buyer, and although, realising some poor customer service, here and there...I continued. What was the final straw for me? I recently changed my email address (starting afresh), and with this, I opened a brand new account with eBay linking my personal PayPal for purchases. Literally 5 minutes after my first purchase, my account was suspended and blocked. I contacted customer service to guide/assist me with reinstating my account... here's the response?

Ebay:
1) What are the items that you are planning to purchase on the site? 2) What would be the mode of payment for your purchased items?
This restriction is permanent. You will not be able to participate in any buying or selling activities on eBay. In addition, any other accounts that you own, or that are associated with this account, will also be restricted.
I'm really sorry but we will have to refrain from sharing the exact reason why we have to suspend this account because it will mean that we will have to disclose our internal procedure to detect risks with the account. I would request you to avoid using eBay for your trading needs.
It seems like we have no other concern concerns right now to be addressed, so I would need to close the chat right now Else, You can do let me know if there is anything else other than this?

Tip for consumers:
Don't expect much help from customer service if you're experiencing an issue

Products used:
Jo Malone Cologne

Service
Value
Shipping
Returns
Quality
Thumbnail of user wilsodan53
2 reviews
2 helpful votes
January 6th, 2024

For some crazy reason I went and signed up to eBay plus, extra money for Nothing, it's a total scam!

I purchased 3 items from eBay, some 6 weeks later I only have one of the items, the other 2 are still showing the original location and a date of early December. I contacted this totally useless eBay to find out what is going on, Zero help, just some rude lady telling me my parcel is showing delivered by the 19th January, almost 2 months later, She said this is normal and acceptable, for who, obviously eBay not the stupid buyers….

There is obviously an issue but eBay does their usual BS ploy of Noting, they know you just give up trying with them, it's a win win for them.

EBay is an old outdated business that now survives from all the business that rob and steal who are not allowed to sell on Amazon.They exploit our laws with their Big Business powers….

You are crazy if you risk buying from this platform, it's too risky and you have no way of getting any after sales service if something goes wrong, avoid them and stick with the store or Amazon…

Thumbnail of user roblove198530
1 review
2 helpful votes
January 6th, 2024

I sold a item on eBay they took my money from customer and refunded him even after item showed delivered by tracking will not pay me for it keep telling me lies for months I'm sueing anyone else who has delt with this please reach out so we all can sue them they are allowing us to be stole from and not backing there safe seller and buyer guarantees

Tip for consumers:
That they stole from u and never would be payed for my item I sold

Products used:
Selling and shipping label bought threw them

Service
Value
Shipping
Returns
Quality
Thumbnail of user jimmyyu321
1 review
0 helpful votes
February 14th, 2024

I used to order things from Amazon and got used to excellent customer services especially when I need to return things.
But folks, be careful with eBay! There is no live person to talk to you no matter which way you try. EBay uses an artificial agent to chat with you while those "agent" never understands what the issues are. They only give a link where your issues definitely are not listed.
And to return a merchandise, you need to pay for the return fee.
Be alert! Never buy anything that is more than, say, $5 so that you are ready to waste the money.

Tip for consumers:
Stay away from eBay.

Products used:
Jacket.

Service
Value
Shipping
Returns
Quality

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6,375 reviews
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