• eDreams

eDreams

Ratings On Other Platforms

Trustpilot
4.3 / 5
Better Business Bureau
1.7 / 5
Reviews.io
3.3 / 5
Corporate Values

Overview

eDreams has a rating of 3.7 stars from 6,248 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 11th among Travel Deals sites.

Proactively asks for customer feedback

This company responds to reviews on average within 21 days

Positive reviews (last 12 months): 71.3%
Positive
2,127
Neutral
241
Negative
617
494
See all photos
Special offer from eDreams
Save money every time you book with Prime!
Join Now Gain trust and grow your business with customer reviews

What reviewers want you to know

Positive highlights

  • Easiest booking experience and price was very reasonable..
  • Got a great deal while having 4 stops, I hope everything goes smooth just like the booking process

Critical highlights

  • The return flight was cancelled and I was therefore obliged to cancel my trip.
How would you rate eDreams?
Business's Favorite Review

“Above and beyond”

Femi O.
6/10/23

I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc

See full review
Top Positive Review

“Barbados here I come”

David M.
7/8/23

Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking

Reviews (6,248)

Rating

Timeframe

Locations

Other

Reviews that mention popular keywords

customer service (465) return flight (93) credit card (131) booking process (55) booking experience (37) time booking (26) booking confirmation (45)
Thumbnail of user sofianej4
1 review
0 helpful votes
January 6th, 2024
Verified purchase

Easy to use good and professional customer service I suppose to flight home this week ๐Ÿ  cause I go back to work the following week I check a lot of travel agents cost of tickets ยฃ 600 and over some take 10 to 15 hours till I get home I have no other option my wife call me that day she find ticket for ยฃ 300 don't cost me all the hassle I'm gonna face that's way I recommended eDreams to anyone who desperate or looking for cheap flights tickets ๐ŸŽซ๐Ÿ˜Œ๐Ÿ‘

Reason I chose this business:

Good customer service easy to use keep you updated about you flight time and travel

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you very much for your positive review!

We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.

Best regards,

Customer Care team

Thumbnail of user doreenm263
1 review
0 helpful votes
January 18th, 2024
Verified purchase

With the prime discount made my ticket cheaper which I loved and got all my bookings confirmed by email. Thank you.it

Reason I chose this business:

Because it was the best deal.

Thumbnail of user susmitb
1 review
0 helpful votes
June 17th, 2023
Verified purchase

The site comes up with value for money deals for my selected destination. Easy site design to navigate through and compare different combinations of available ticket prices. Quick response and quick confirmation after successful payment.

Reason I chose this business:

Good and attractive deals on ticket prices.

Thumbnail of user jeffm2205
1 review
0 helpful votes
June 13th, 2023
Verified purchase

I was on mobile and found the process to be quite smooth.

I would've liked the option to add more than one additional carry-on, however. If I want to travel with a larger suitcase plus my golf clubs, for example, I'm unable to sort that out ahead of time. Perhaps this is an airline specification and not that of eDreams.

Reason I chose this business:

This is my first time using eDreams. The price was competitive. I hope service goes as smoothly should I encounter any issues during my trip.

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.

Sincerely,

Customer Care team

Thumbnail of user haseenaa3
1 review
0 helpful votes
January 20th, 2024
Verified purchase

It was pretty easy and user friendly. I will recommend to my friends. So far I didn't face any difficulties.

Reason I chose this business:

This is my first experience. I chose it from Skyscanner.
The experience was really marvellous, hassle free to book the tickets online. Awaiting for the travel date eagerly.

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user ronaldd1032
1 review
0 helpful votes
December 5th, 2023
Verified purchase

We got the best deal with eDreams. Although the current way of booking a ticket is wat too complicated by selecting everything separate in stead of the old ways, a ticket is including a seat, luggage and meals, I guess modern days prefer complicated behaviour so it looks cheaper where its in fact more expensive.

Reason I chose this business:

Best price and shortets transit times

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user kenl647
1 review
1 helpful vote
October 3rd, 2023
Verified purchase

After I booked my flight schedule, the hotel reservation was automatically connected. I was happy to book all together so I also confirm the reservation of my Hotel. However, since my flight will arrive at 3:45 am in the morning, I could book early check-in instead of one day earlier reservation, which make me cost less. If you could update your website to consider this situation as an optional, it would be grateful for everyone.

Reason I chose this business:

From Google

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user kazyr
1 review
0 helpful votes
December 15th, 2023
Verified purchase

Still struggling with some check in issues.I received email saying update more details for check in. But when I click the link it goes back to square. I tried so many times nothing moving forward. Email I am receiving from e dreams. But could reach to a solution. Please check what exactly wrong with the check in. Cause I choose automatic check in by e dreams. Thanks

Reason I chose this business:

This is very good and efficient.

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you very much for your positive review!

We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.

Best regards,

Customer Care team

Thumbnail of user svitlanal5
1 review
0 helpful votes
January 13th, 2024
Verified purchase

Appreciated for assist and help. Good service. Shall consider in future to use your service within my further travelling

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.

Sincerely,

Customer Care team

Thumbnail of user myrtoc
1 review
0 helpful votes
January 23rd, 2024
Verified purchase

My only issue is that it's not clear when the payment will be completed and when I ll get a receipt for it. I m anxious that the total amount, for which I agreed, is going to be increased, in case of a change of prices from the airline, and that I'm going to be charged for prime e Dreams, something that I Don t wish. I'm also worried about the seats, as we are 5,2 elderly people and 2 fifteen years old children. If you could be so kind and clear those issues.

Reason I chose this business:

It was the first that appeared on the internet, when I started my booking process. I did n t know there would be issues, as the ones I described.

Thumbnail of user johnt4820
John T. – eDreams Rep

Hi Myrto,

We are very sorry that your customer service experience was not positive.

The way the interaction was handled did not match our quality standards, which are very important to us.

We have rechecked the case to verify that the quality standards have been respected in all other situations: we confirm that the request is ongoing and is being handled correctly.

As soon as we have a response, we will send you an email to the address you used to make your purchase.

We thank you for your patience and understanding.

Regards,
John

Thumbnail of user theresam1382
1 review
0 helpful votes
September 30th, 2023
Verified purchase

I needed to buy a good value, last minute ticket to Washington. My previous experience with third party agents was not very good, but eDreams was excellent. Easy to book process, the price was fair, the additional luggage costs were straightforward and there were no glitches or unpleasant surprises.
All went well.

Thumbnail of user brighta16
1 review
1 helpful vote
August 28th, 2023
Verified purchase

Am experiencing on a little confuse on my bookings, I want to find out if my flight to London needs transit visa before bidding to Toronto from Ghana. I haven't received any confirmation yet, if there must be a transit visa then I'll change my transit destination to another country.

Apart that's Everything it's on point and easy when booking a flight and discounts and offers on deals for comfortability.

Thank You

Reason I chose this business:

Great deals and easy bookings

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you very much for your positive review!

We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.

Best regards,

Customer Care team

Thumbnail of user rafaels377
1 review
0 helpful votes
July 1st, 2023
Verified purchase

I had a fantastic adventure with e dreams from booking plane tickets, hotel reservations and more, I just was unable to check in electronically for some site issue a guess but that didn't stop me from visiting London, UK thanks a lot and keep up the good work hope to do it again soon!

Reason I chose this business:

Actually it just popped up and I guess I tapped on it, but now I know the dedication and good work you put on it so I will choose e dreams for my next visit back to London, UK thanks again!

Thumbnail of user davidj3982
1 review
0 helpful votes
February 8th, 2024
Verified purchase

Easy to use for bookings
Excellent value.
Couldn't fault the information that I was given.
Would definitely recommend E dreams for all your travel needs.

Reason I chose this business:

They were the best value

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Thumbnail of user nurulr3
1 review
0 helpful votes
February 8th, 2024
Verified purchase

My first experience using eDreams such a good offer buying cheaper ticket than other ticketing agent will recommend to friends and family. But i'm waiting until the actual day because i've experience bad services during day take off which my ticket have to cancel or reschedule.

Reason I chose this business:

Cheaper offer and friendly user

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Thumbnail of user keithoh
1 review
1 helpful vote
August 1st, 2023
Verified purchase

I am deeply disappointed because when booking with other airlines I don't have to pay for carry-on luggage which is a small suitcase or bag pack. After booking I realized no bags were booked. I tried to book but don't know what happened with card was charged twice which was refunded. Now I am unable to book a bag for my trip to Toronto, where as I have paid to make changes.

Reason I chose this business:

A family member introduced this site

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user abdalrhmanf
1 review
0 helpful votes
September 8th, 2023
Verified purchase

I have little experience in flying:A flying experience allows you to embrace your adventurous spirit and fulfill your childhood dreams of becoming a pilot. Whether you're a seasoned aviation enthusiast or someone who's always been curious about flying, this is your chance to take control and experience the thrill firsthand.

Reason I chose this business:

I have researched your company extensively and am impressed by your commitment to safety and customer service. I am a big fan of your airline and have flown with you many times. I love your unique culture and values.

Thumbnail of user nahrenr
1 review
0 helpful votes
September 25th, 2023
Verified purchase

Good apart from wrong dates on hotel booking, my flight landed early hours in the morning when i arrived at hotel i had to pay for knight extra and i checked out one day early therfore your mistake cost me for 2 days unnecessary. How do i get compensation? Everything else was great I was very happy with service.

Reason I chose this business:

Recommended by my sister

Thumbnail of user bilala117
1 review
0 helpful votes
December 1st, 2023
Verified purchase

EDreams consistently offers competitive prices for flights, hotels, and vacation packages, making it an excellent choice for budget-conscious travelers. With a user-friendly interface and a wide range of options, eDreams provides customers with the convenience of finding affordable travel solutions, ensuring a satisfying and cost-effective booking experience.

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.

Sincerely,

Customer Care team

Thumbnail of user gelsony
1 review
0 helpful votes
November 20th, 2023
Verified purchase

Very good experience. It was amazing because in few minutes I could have my trip booked and on the morning everything was Ok.

Reason I chose this business:

Recommended by a friend

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you very much for your positive review!

We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.

Best regards,

Customer Care team

Thumbnail of user verityl3
1 review
4 helpful votes
January 15th, 2024

Terrible company with hidden charges, ยฃ140 out of pocket with no travel!

My flight time changed and it wasn't suitable for my connection, the airline refunded the whole cost but edreams refused to refund me the whole cost I had paid keeping their commission essentially.

I complained and was told repeatedly when I chased that my complaints couldn't be found, presumably so I will give up trying to get my money back!

Service
Value
Returns
Quality
Thumbnail of user ayusha15
Ayush A. – eDreams Rep

Dear Verity,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Kind Regards,
Ayush

Thumbnail of user mohhammadt
1 review
0 helpful votes
December 25th, 2023
Verified purchase

Very good deals I hope they make more to help the customer in these difficult times. Easy to use.

Reason I chose this business:

It was the cheapest option at the time.

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you very much for your positive review!

We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.

Best regards,

Customer Care team

Thumbnail of user richardm4741
1 review
0 helpful votes
May 27th, 2023
Verified purchase

Cheaper flights with prime membership. I would definitely recommend you to get the membership. Custom service is very friendly and professional.

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you very much for your positive review!

We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.

Best regards,

Customer Care team

Thumbnail of user gislind1
2 reviews
0 helpful votes
July 10th, 2023
Verified purchase

I like booking on eDreams, because there is a broad selection of good fares, and the process to select them is straightforward. What I am less enthusiastic about (and always warn my friends for) is the gauntlet of extras I have to run before getting to the final booking and payment page. It would be great if my eDreams profile would contain a set of pre-selections for all these extras, so they won't be paraded in front of me again and again.

Reason I chose this business:

For the fares and the wide selection

* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user hussaink13
1 review
2 helpful votes
April 13th, 2023
Verified purchase

Everything straight forward despite a few negative reviews that I read which made me skeptical at first. Relieved my booking confirmation within 24 hours which I then confirmed via visiting the airlines website.

Also was able to cancel my prime membership without any issues.

Overall I would recommend E dreams.

Thumbnail of user dimitryv1
Dimitry V. – eDreams Rep

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

HelpCentre & Chat:
https://www.edreams.net/customer-service/#/
Sign up for Prime deals:
https://www.edreams.com/prime/

eDreams ODIGEO is one of the worldโ€™s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands โ€“ eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo โ€“ it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted 2.4 million members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.

Business History

eDreams ODIGEO and each of its five leading brands โ€“ Opodo, eDreams, GO Voyages, Travellink and Liligo โ€“ have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industryโ€™s first subscription product, Prime, conceived and launched in 2017.

Company Representative

Thumbnail of user colins266
Colin S.
Typically responds within 21 days

How do I know I can trust these reviews about eDreams?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

3.7
6,249 reviews
Have a question about eDreams?