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Claim Your BusinessForever21 has a rating of 2.27 stars from 1,014 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Forever21 most frequently mention customer service, store credit, and return policy problems. Forever21 ranks 242nd among General Apparel sites.
I didn't have any idea what I wanted and Cameron helped me go through the store and personally hand picked what I needed to look fabulous for my trip to New York. Isabella at checkout was very sweet as well. I highly recommend the store, ESPECIALLY if you need expert advice. Really really cool girls. Amazing vibe. ;) xox
This company sells damaged cheap clothes and refuses to take returns if you have already worn it. Well people buy clothes so they can wear them but if they start to fall apart on the first day how are we to know it was cheaply made. Sweaters should not start falling apart that easy! I do not recommend this cheap $#*! company or their clothes! A very cheap product guaranteed to fall apart within 5 mins of wearing it. Don't waste your money on this company! Fraud! Scam!
Do not purchase with your item shipping to you/store and expect an honest ship date. I received an email saying my order shipped to store Jan 11.estimated delivery Jan 17th. I don't get any updates by Jan 24th so I contact support and they say it didn't even ship until Jan 16th. Why would a company send a false ship date? I've never encountered this from a business. Lying to customers is not a good look and when confronted with it having support act like it's your problem isn't either.
This company sells damaged cheap clothes and refuses to take returns if you have already worn it. Well people buy clothes so they can wear them but if they start to fall apart on the first day how are we to know it was cheaply made. Sweaters should not start falling apart that easy! I do not recommend this cheap $#*! company or their clothes! A very cheap product guaranteed to fall apart within 5 mins of wearing it. Don't waste your money on this company! Fraud! Scam!
Tip for consumers:
Do not keep them in business
Products used:
Had to keep the damaged item. No refund or exchange
I recently returned an item that was not sized correctly. I have waited for well over a month for my refund. I tried calling today to speak with customer service and I am still waiting for someone to pick up and the time is 1:06:36 I have waited. This is utterly frustrating. This will be the last time I make a purchase with this company. To have someone intentionally wait this long to speak with someone and get ignored shows bad business ethics.
Tip for consumers:
Never received my refund after sending item back and them acknowledge they received it back and to be expecting a refund. They would keep $5.99 for returning the clothing.
Products used:
Suit
We all know Forever 21 - it was one of my go-to places to shop when I was growing up! But their stuff started to get a little "too much" and nobody shopped there anymore. I decided to give their website a try again recently and to my surprise, I actually found a few things that I wanted to buy! The quality of their clothes has improved, yet they're still affordable. My only complaint is that they are very hit or miss. Another perk is that they've been having a lot of promotions going on lately and it's relatively easy to find promo codes.
This is the second time I've mailed back my return but this time I sent back over $200 worth of items and they keep telling me to wait and I've called 3 times and it's been over a month and they refuse to refund me saying I have to wait 2-3 more days or a week. They are frauds that keep your money. DO NOT TRUST THEM. I will be shopping elsewhere.
I paid 14.95 express shipping fee on November 21. Today is November 28. I know the holiday was November 23. But to pay for express delivery and your package is not delivered until five or six days later. It a big rip off.Better explanation should be given to be your purchase express fee. Disappointed customer
Products used:
Have not received it yet
They pretend delivery, but their carrier is "Delivery It" as result nothing is delivered. Never buy anything online from them.
Tip for consumers:
Run from them.
Products used:
Clothes
I have ordered clothes and accessories from Forever 21. The quality is ok but, for the price, it is a good deal. I've always received my full order. I have ordered final sale and always make sure those items are reviewed so I can know about size and quality details first.
It's been a over a month and I still didn't receive my package when order placed online. By the 3rd call, I asked for a refund but their staff said I have to wait until 10 days for a resolution. Ten days later, they said "no resolution was made. You have to wait another 10 days to see if we can authorize a refund." Wow, no package means give me my refund! At least that's what defines good customer service. Apparently Forever 21 doesn't not act upon that!
I order one dress ane one pant 17of November then I was returned that 19of November still no one inform me how can I collect my money before return I ask them how long it will take for the refund the sed it will go 3to 5 days until now no any update if I send massage the sed every time I will inform you
Don't order online this shops very difficult to collect our money
Tip for consumers:
First time I have very bad experience online order
Products used:
Pant and frock
I went to exchange a shirt for a smaller size. When I bought it it was 50% off. Today when I went to exchange it, it was 30% off. Now I was just exchanging but I had to pay the extra money since it was only 30% off now. That does not make sense. I contacted customer service and they said I have to reach out to the store manager because they can't see in store purchases. This isn't the first time I have had issues with them. I would not recommend this store to anyone.if
I purchased some items on black Friday for some of my daughters Christmas presents. It was a total of 4 items. When I checked my order the next day, it was sitting in my shopping cart. Thought that was weird and resubmitted my order. When I received my order, only 3 items shipped. Checked my email and 1 item was canceled for being out of stock. Checked my Amazon Pay and my bank statement, the full amount was withdrawn. I also saw on Amazon Pay that this charge was placed 3 times and canceled and on the 4th attempt went through. The first time I talked to CS, they apologized and said that the refund could take up to 3 weeks. The second time I chatted with CS, they apologized and said that the refund is in process. The third time I chatted with CS, they told me to check with my bank about the charge and that they only charged for the 3 items. The original charge was $82.24 and they swear up and down that they only charged me $55.20. Customer service would not give me a fax or email so I can show them my proof of the over charge. This is a lot of hassle to go through for $27. But the point is that they initially charged for an item they knew they didn't have and now are refusing to reimburse for their error. $27,1 month of waiting, roughly about 2 hours of phone and chat time, a lot of gas lighting. I am uploading my statement and the invoice that CS emailed me right after our chat today.
It's a really good website to buy stuff off of, but not all is what it seems. Somethings are smaller then others, and sizes vary too much which making it difficult to buy the right size. I would suggest going to a website that's usually has sizes you're more familiar with and have more of a guarantee. BUT sometimes you do gotta take chances because clothes here are fab asf, but remember your risk.
Tip for consumers:
Buying stuff is really at your own risk. Varying sizes does make it difficult to shop, so be sure you know what you're getting yourself into before you get yourself into it.
Went into forever 21 at Kingsway mall to purchase a reusable bag. I found a cloth one which had no price listed, went to till to pay and (my own fault) purchased for $15. Tired and not thinking I decided to return it. They oy offer in store credit or exchange, no refunds. Gave the gift card to a friend and I will never step foot in this or and Forever 21 store again.
Took my daughter in to buy clothes for her birthday. We were told the fitting rooms were closed and she couldn't try on anything. It was still 2 hours before the store closes. No worries tho we went to another store and bought 3 shirts, 2 pairs of jeans and some accessories for her. Will never set foot in that store again.
I didn't have any idea what I wanted and Cameron helped me go through the store and personally hand picked what I needed to look fabulous for my trip to New York. Isabella at checkout was very sweet as well. I highly recommend the store, ESPECIALLY if you need expert advice. Really really cool girls. Amazing vibe. ;) xox
Tip for consumers:
Really stylish girls to help you make decisions.
Products used:
Accessories.
I tried to return an online order at the store but was unable to because the system was down. Store clerk told me tshe had no idea when the system would be back up again. She informed me that company will make an exception and allow free return for up to 90 days and advised me to contact customer service to get a free return label. To my utter disappointment, Customer Service declined my request and told me that store gave me wrong information. I am very disappointed.
Can't seem to get ahold of anyone. Tried to chat with them. Can't get anyone. Tried to look up my order can't. Tried to call was on hold a long time couldn't get an answer. Where is my order people!
I still have no resolution on what seems to me to be a rather straight forward & simple matter. I purchased a gift card for my daughter as a Christmas present on 12/14/21. Everything on the website indicated that it would arrive in time. The card finally showed up a month later, after I had to give my daughter an alternative gift. The organization did not deliver what was offered. I have reached out repeatedly and have received no assistance to date.
I purchased an item online in 12/19/22. It was suppose to be a Christmas gift. Over 8 days later absolutely no movement while tracking package. Customer service told me it was lost, although the only activity was the label was created. Poor communication during holiday season. Learned my lesson. I will never purchase ever again from this store.
Tip for consumers:
Shop elsewhere if you can.
Products used:
None. I never received them. To me it’s a classless company. Trust me. I will never shop here again.
I almost forgot about Forever21 until I saw a promotional email stating their sale items were up to 60% off, which seems to be the norm these days given that the popularity of this brand is going down.
OVERALL QUALITY: 5/10
SHIPPING: Almost 4 weeks =/
I purchased $200 worth of workout attire, jewelry, and a few random clothing pieces. It was honestly not worth spending the money on since the quality wasn't the best. While Forever21 was great in my teens, I wouldn't really recommend it now that I'm in my mid-20s. There are far better online stores you can shop at that are reasonably priced.
Anyway, the only item out of the whole purchase that I wore out was this dress which I will include a picture of.
God forbid your package is lost or you have any issues with it, they will take up 2 months of your time to do so called "investigations" by the end of which they won't even solve anything. Their customer care employees are trained and paid to repeat "I understand but we can not do anything about it" till you cut the call out of frustration.
I ordered a pair of slim fit chinos in my correct size, which are definitely not a slim fit. More like a loose fit... just short if looking like clown pants. They were inexpensive. So, I guess it's a case of you get what you pay for. Anyway they are clearly misrepresented. Never the less, I am disappointed, I will not be ordering from this company again.
Interestingly enough, I found no link to review them on their website. Now that I've seen Forever 21's average rating, I can understand why they avoid having reviews on their webpage.
I purchased $350 worth of clothes for a trip that said was delivered at midnight ( in my town we don't have deliveries at midnight) but never was delivered I've been calling customer service once a week for 6 months to complain and file dispute with the bank and they blame the package not arriving on me! They won't send the items again or give money back, I've emailed numerous times and no response. I'm so disappointed and plan to take legal action. They steal your money and don't care about us, I'm so sad about this situation.
Tip for consumers:
Don’t shop online !!
Products used:
I never received anything!
Forever 21 has the worst customer service ever, they are like robots and repeat the same thing! I never received my package and they take forever for a stupid investigation! Who knows if I will ever receive my items or money back! I can guarantee I will never order or anyone I come in contact will never order from them! Obviously their delivery service is a scam and they are thieves who steal packages! I have a ring doorbell and was home the day it said it was delivered and left on front door! Yeah that never happens!
Forever21 sells trendy clothing marketed toward younger women.
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