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Gilt has a rating of 3.29 stars from 1,377 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gilt most frequently mention store credit, good deals, and quick response. Gilt ranks 10th among Designer Clothes sites.
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Gilt is a treasure trove for luxury fashion enthusiasts. The discounts on high-end brands are impressive, and the website's layout makes it easy to navigate. I've found stunning designer pieces at a fraction of their original price. However, be prepared to act quickly, as some items sell out fast. Shipping can sometimes be a tad slow, but the quality of items is consistently top-notch. Gilt's flash sales are addictive, and I've had more positive experiences than not. If you're willing to hunt for your next luxury steal, Gilt is definitely worth exploring.
They don't care if your package is lost in transit. They won't do anything for 20 days. After 20 days they say they will start researching the loss. Then they take their time. They use a company that costs them little overhead to send out packages Smartpost by FedEx. They say just wait it will They don't Care about their customers I purchased a Suzy Levian necklace and it's lost in transit! They don't care if your package is lost in transit. They won't do anything for 20 days. After 20 days they say they will start researching the loss. Then they take their time. They use a company that costs them little overhead to send out packages Smartpost by FedEx. They say just wait it will be there this is common. They offer no options to resolve the matter therefore taking no responsibility as a business! Thisnis the worst company I have dealt with. Other places like Gilt exist don't waste your money when its a 50/50 chance you won't get your purchase! Now I was told by the post office a label was created by the original company but never sent as well as the package they gave me a USPS tracking number for tracks a package weighing 7.25 lbs. That's a heavy necklace lol! Not my package! I have spent hours and hours trying to locate a non existent package! And again they do nothing!
They don't care if your package is lost in transit. They won't do anything for 20 days. After 20 days they say they will start researching the loss. Then they take their time. They use a company that costs them little overhead to send out packages Smartpost by FedEx. They say just wait it will
They don't Care about their customers
I purchased a Suzy Levian necklace and it's lost in transit! They don't care if your package is lost in transit. They won't do anything for 20 days. After 20 days they say they will start researching the loss. Then they take their time. They use a company that costs them little overhead to send out packages Smartpost by FedEx. They say just wait it will be there this is common. They offer no options to resolve the matter therefore taking no responsibility as a business! Thisnis the worst company I have dealt with. Other places like Gilt exist don't waste your money when its a 50/50 chance you won't get your purchase! Now I was told by the post office a label was created by the original company but never sent as well as the package they gave me a USPS tracking number for tracks a package weighing 7.25 lbs. That's a heavy necklace lol! Not my package! I have spent hours and hours trying to locate a non existent package! And again they do nothing!
I bought the dynamic lab "Mega lip plumper", advertised for $170 but discounted to $29. What a rip off! Absolutely NO plumping effect at all. On my receipt it said cost $0 but they charged me and I have it on my bank statement. This company should be looked at by the BBB! Don't waste your money!
My fault, but I received a notice from GILT this they wanted my business back and offered me a $25 credit for doing so.
I found some cow skin kidney pillows on their site - $222 value on sale for 50%+ off for $99 "Natural Group Pack of 2 Torino Madrid Pillow". With my $25 credit, only $74.
I should have done my research, because when I Googled the products, they show up all over the internet for $29-$39 as an every day price. NO ONE has these pillows ever retailing for anything near $222!
This is nothing more than complete misrepresentation by GILT and I honestly believe there are Federal laws against this type of behavior. Word of caution - check the product elsewhere online before hitting the 'buy now' button on GILT.
I ordered a small martini table from GILT after they sent me a $35 credit to earn my business. The table was listed on their site at an MSRP of $170 and they were selling it "55% off" for $79.99. Considering similar tables at RHardware are $400-$500, I felt like this was pretty good buy.
It arrived a few days later in a small box and required 4 screws to assembly it and was light as a feather (by contrast the RHardware ones are welded steel and weigh about 10-15 pounds). The package only had 3 of the 4 screws I needed, and 2 of those were stripped. Complete piece of junk.
To add insult to injury, the table had a tag on it, so I went to the website and there is the table. Everyday MSRP of $80.00 and on sale for $68.00. https://www.jamesdar.com/product-page/camden-side-table
I might add, this this table is not really even worth the $80 (or $68) that the vendor has it listed for. At best, this should be a $15 item at your local WalMart.
For GILT to advertise the product as a $170 product is nothing short of misrepresentation and FRAUD.
Customer service has yet to contact me after two emails and two phone calls.
Do not buy from this company - they are a compete rip off.
UPDATE: GILT Customer service just called me back and they are going to allow me to return this item for a complete refund (the item was not returnable). I have updated their Customer Service to 5*, but still am upset that they misrepresented the product.
Tip for consumers:
Complete misrepresentation of the product, but willing to take back a non-returnable product.
Products used:
None - piece of junk
For Christmas, I ordered an expensive bracelet for my mother as a Christmas present. The envelope arrived but there was no bracelet inside. The shipping label proved that the vendor mailed an empty envelope. Called Gilt to report the scam and they did nothing. Only excuses. So I had to call my
Bank and dispute the charge to get my money back. Please be aware.
Overpriced for a supposedly discounted luxury clothing. The suggested retail prices from which they are comparing are fake -- don't fall for it. Additionally, if you have a cart with items and go to checkout, it will process without you being able to review. This happened to me and I tried to immediately reverse it but I got NO HELP from Customer Support. Items were final sale!
I WILL write reviews on all websites available.
Tip for consumers:
Beware of putting in credit card information!
Products used:
Shoes, hat, shirt and sweater.
I reached out to Gilt for them to advise because it have been used. It's nothing they can do. These Lafayette pants was damage and destroy after only one time used not only irregular but poorly made. Very poor customer service for customers that spend lots of money.I am not recommended to any one.
Products used:
Pants
$1 usd = 57 philippine peso in our country.
In their site which uses automatic FOREX which you have no option to pay in USD, they will charge you $1 USD = 74 philippine peso. Many have fallen to their scam with their so called "no hidden fees" Well this is it! They have their own super overpriced foreign exchange rates!
I purchased a fake belt! Here is the way Gilt handled this—-
I'm sorry the Gucci Interlocking G Web & Leather Belt you received is not what you were expecting and for any concerns with its authenticity. This is not the experience we would want you, or any of our customers, to have. I am happy to provide additional insight.
In some cases, we purchase merchandise from trusted independent suppliers and not directly from the brand owner. This includes pre-owned products. In all cases, we stand by the authenticity of every product sold on our site. To bring the highest quality products to our customers, we have a buying team that specializes in sourcing our pre-owned products. Our knowledgeable buyers work with these trusted independent suppliers to make sure we offer authentic products at great value to our customers.
Due to the Gucci Interlocking G Web & Leather Belt being damaged after being worn and no longer in its original condition as stated in our return policy, we are unable to accept the return or issue a refund or replacement. We sincerely apologize for any inconvenience this may have caused.
Do not trust this site! It's all fraudulent items!
Ordered a Viking 15 piece knife block set ($109) and they delivered a crappy 7 piece knife set by Cook Co. What kind of scam is this? I have ordered many other items and have received what I ordered.
Products used:
VIKING Cookware, shoes, baby clothes
I had to call GILT today regarding my order. I mistakenly put in the shipping to the wrong address. When I emailed them, they said they were happy to change the address via a phone call, but the Customer Service rep said that they can't make any changes to orders at this time. This is not the first time I had customer service issues with GILT. I only shopped here again because I had a credit from a previous customer service issue. I will not shop here anymore. Not worth the headache to deal with such poor customer service.
Tip for consumers:
DONT
I purchase these shoes in June 2023, only worn them once when I realized the weldts on both side of the shoe. I reached out to Gilt for them to advise because it have been more than 30 days it's nothing they can do. These shoes are not only irregular but poorly made as if they are knock off (which they states they don't sell). I will be reaching out to corporate (Stellar Mccartney) to see if these are authentic, if not... I will be obtaining a lawyer for deceptive sells on Gilt part...
I will in the future no better than any purchases from the subpar retailer scraping the bottom of the barrel for a discount retailer well gilt is a low as you can get. Reminder with that you can expect no service no quality and little to no satisfaction but they will offer a bucket full of bs and headaches and plenty of work for you trying to do the contortions needed to get them to give you refund. Remember you get what you pay for. Gilt has a lot of reasons why there might be an issue but none for resolving it and as Jen the customer supervisor told me in no uncertain terms "you're on your own". And with a patronizing, condescending tone, ask if there was anything else she could assist me with. Lesson learned I know next time next use Gilt.con
Products used:
I still haven’t received them and no idea when I might no one answers any questions at all at GILT.com
The company not onest about original price, they using this trick by showing higher price that not exist nd then sell price so low, but when you check this item from other soars and store its about the same as gilt sells
I bought a $975.96 LV handbag. Found out it's a fake. Gilt basically says, oh well! Terrible service
Tip for consumers:
DON'T!!!!
Products used:
Handbag
They sell fake products that's why prices are low because quality is very poor. Prices are inflated to make you believe you are purchasing good
The item I bought would have been fine, but what I had to go through to get the right thing was AWFUL! New member promo codes that were store appointed did not populate when I was checking out, and when I asked customer service they said they would credit the amount back to my card. They did not. They were not reachable for hours even after trying to chat. 2 weeks later I got the item which was the wrong size. I chatted with them online for 3 more days and no one could help me. They said I could just ship back the item, but I'd have to pay for return shipping. They were also not able to help me with the exchange in size for the correct size at the same price because the item had gone back up in price, so I was told I would have to wait for it to either drop in price or pay more for the item. Again because the wrong size was shipped. This company is ridiculous and I will never buy from them again. It cost me hours of messaging back and forth with no resolution and $10 just to be frustrated with no product at all. This company is a joke, and I DO NOT RECOMMEND!
Tip for consumers:
Wrong size, terrible customer service and long chat times (like HOURS) ridiculous company. Don't shop here.
Products used:
skirt
Placed an order, and received notice of shipment the next day. Revisited the shipment email 3-4 days later, only to find out they provided me with a phony tracking number that could not be found in any major carriers' database.
Incredibly dishonest, not sure how their site is still online. AVOID AT ALL COSTS.
Purchased a King size Duvet from Gilt. The packing slip reads "KING SIZE DUVET SET". I received a KING SIZE SHAM. Deceptive and Misleading
I was one of their clients, but after what happened, I'll never purchase anything by them. Now my bank is trying to return my money to me.
They are such a liars.
Products used:
Gold Necklace .
Wouldn't it be nice if customer Service replied to your issues? Do not count on it! It has been a month with no response after an email a week looking for my products that were not sent. I probable would still be purchasing from them but what's the point if you do not get what you paid for and get no response regarding it? Make sure you are willing to part with your money if you choose to purchase from this company.
I purchased a table with six chairs for my patio from Gilt thinking since it's Gilt they have great product little that I knew the chairs didn't last longer than 5 months. What a waste of money I will never order anything from them again. I brought it up to their customer service and sent me an email that there is nothing they can do $1000 down the drain.
Tip for consumers:
Never purchase outdoor furniture from gilt they won’t last
Products used:
Table and chairs
Please be aware before you purchase that high end bag from Gilt. I purchased a Chloe bag from Gilt and the corners started wearing within 2 months. Gilt would not do anything for me because they have a 30 return policy. The bag did not fall under Chloe's warranty because Gilt is NOT an authorized retailer for Chloe. I'm stuck with an expensive bag that did not last long. Lesson learned. Never purchasing anything high end from Gilt again.
Tip for consumers:
That all warranties are null and void on high end products because Gilt is not an authorized retailer
Products used:
Handbag
No international customer service reps to speak with! I called to return my $600 Chloe boots as they were too small and got an email days later saying sorry final sale! Do not buy from this site terrible company. Scammers!
Tip for consumers:
Never use this site scammers
Hoop earrings top half snapped as I was inserting into my ear for the first time. I called to complain but I was told the return policy was 30 days, but it was beyond this time frame even though I had never worn the earrings. I'm not sure the earrings are truly 14k gold which is supposed to be stronger. These earrings are flimsy more like tin foil and I will never shop for jewelry at Gilt or Rue Lala again.
I will never buy from Gilt again. Shocking excuse for customer service where I was sent in circles of repetitive emails where no agent took responsibility to sort my problem out. Absolutely horrible experience.
Tip for consumers:
Don't use this company!
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Gilt is a flash sales site that sells designer clothing, handbags, shoes, home furnishings, and vacation packages.
