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Hily has a rating of 3.32 stars from 165 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hily most frequently mention customer support, new people, and good app. Hily ranks 32nd among Dating sites.
This company responds to reviews on average within 15 days
No positive highlights yet
I will say this, it makes me even more upset when huge companies like AT&T or Xfinity always are slow and ridiculously incompetent customer support representative. Hilly, a dating app where I see people complain about scams sure does have quick, knowledgeable & available reps. Or at least in this case with Mike! - so far so good.
You have to pay to get in the app then you have to pay to see them pay to like them pay to communicate with them anything to try and connect with a woman cost 💲 and it's not cheap and then they lock out and block iv had no luck and spent more on this app then on the pokies. A carton of beer and a hooker would be cheaper and less of a hassle
I will say this, it makes me even more upset when huge companies like AT&T or Xfinity always are slow and ridiculously incompetent customer support representative. Hilly, a dating app where I see people complain about scams sure does have quick, knowledgeable & available reps. Or at least in this case with Mike! - so far so good.
You have to pay to get in the app then you have to pay to see them pay to like them pay to communicate with them anything to try and connect with a woman cost 💲 and it's not cheap and then they lock out and block iv had no luck and spent more on this app then on the pokies. A carton of beer and a hooker would be cheaper and less of a hassle
Tip for consumers:
Be cheaper and actually alowe people to communicate
Dear Joel! We appreciate your feedback, and we are sorry to hear about your experience. We understand your concerns about the costs involved. We're constantly working to enhance the value of our app and offer a variety of features to our users. We would like to better understand your specific concerns and see if there is anything we can do to improve your experience. If you have further feedback or questions, please feel free to share via Live Chat or support@hily.com email address.
I would like more if the app worked in my native tongue. I don't understand every features and have to google translate some things. But other than these its a nice app to meet people
Dear Valentina! We are glad to hear you find Hily a nice app for meeting people! We understand the importance of having the app available in your native language for a smoother experience. The app's language should be linked to your device's language. If that is not the case please contact us for further assistance via Live Chat or support@hily.com email address. Your feedback is valuable in making Hily even better!
This is a very barebones dating app, there's really nothing special about it. They try to promote this livestream feature but honestly that's not what dating apps are for, if I would want to watch a livestream I'd go to IG or twitch. After that the app just feels barebones, just another Tinder copycat. It's functional tho.
Hey there Manuel. Thank you for taking your time to review our app! I’m sorry to hear that you did not enjoy our streaming feature in Hily. We aim to regularly innovate on the concept of a dating platform to keep things interesting, and the ability to go live is one of our such innovations. If you have any ideas or suggestions on how we can further improve Hily, please do not hesitate to let us know through support@hily.com. Your opinion really matters to us!
Il nous manque juste des cadeaux sinon l'application et vraiment bien on peut avoir beaucoup de rencontre
Dear Morgan! Thank you for your positive review! We are delighted to hear that you are having great experiences and making meaningful connections on our app. Your feedback about adding gifts is noted—we are continuously looking for ways to enhance the user experience, and your input helps guide our improvements. If there is anything else we can do to enhance your experience, do not hesitate to let us know via Live Chat or support@hily.com email address. Enjoy Hily!
I found it a little expensive to pay that much for Premium but it's still cheaper than other dating apps and worth it.
Dear Victor! Thank you for your feedback! We are thrilled to hear that you find our Premium service valuable. We aim to offer a competitive pricing structure while providing a premium experience. Your satisfaction is our priority, and if there is anything else we can do to enhance your experience, please feel free to let us know via Live Chat or support@hily.com email address. We appreciate your support!
It is somehow a good app but it didn't satisfy me because I need to spend a lot of money just to use it without any ads. Anyway, it is given that most apps now a day are full of ads.
Hi there Michelle. Thank you for your review! I am very sorry to hear that your experience with Hily was hindered by ads. I would like to mention that purchasing larger packages of Hily Premium will allow you to get the most value out of your purchase relative to the price, as the longer the subscription period, the better value you get. Our primary goal is to always strive to improve user experience, and your opinion is very important to us! If you happen to have any ideas on how we can further improve Hily, please do not hesitate to let us know through support@hily.com. It’d be our pleasure to hear you out!
I never joined the site. I recently downloaded Rocket Money and was alerted that I have been charged hundreds of dollars. I have been charged $14.99 several times a month. I did use the free trial but canceled it as I, like many customers believed the site to be full of fake profiles.
Dear Todd! We are sincerely sorry for any inconvenience caused. Please note that charges take place if the trial or the membership is not canceled correctly. Please reach out to us via Live Chat or support@hily.com email address for further assistance regarding the matter. We are here to help!
I'm not sure if some people should even bother using this app. When I use it I thought it would be more like facebook or even whatsapp, I thought it was going to be an easy to use like the ones I mentioned but no, one has to pay in order to chat with someone. Why should one pay to chat with someone and it's to expensive
Hi there Kash, and thank you for your review! I’m sorry that our app has caused this confusion for you, but I would like to clarify that to start a chat, you need to match with a person using Finder: you go to Finder, swipe right if you like the person, swipe left if you don't; if the person likes you as well, you will see a Match screen and will be able to text a person using the input field. This is absolutely free and does not require any subscription or purchase at all. However, if you don't want to wait for a match, you can also use Chat Requests and message any person immediately from Finder: you can get those if you get our premium subscription Hily Premium or you can win them by spinning the Carousel, which appears on your screen once per day. I hope this helps!
As a musician, I need to see what music my potential partner listens to. Otherwise, I cannot click with them. I like Hily app because I can set my Spotify anthem and see what others listen to. And asking people about their anthem is a great icebreaker too, btw. :)
Dear Tina! It is fantastic to hear that you appreciate the music integration on Hily! We understand how crucial music compatibility can be, especially for musicians. Setting your Spotify anthem and exploring others' musical tastes can indeed be a great way to connect and start conversations. We are thrilled you are enjoying this feature—it is all about fostering connections that resonate on multiple levels, including musical harmony!
It's a pretty straightforward dating app and easy to use even for beginners. I personally have experience using similar apps in the past so it was pretty easy to navigate and setting up my profile was a breeze.
The only thing I didn't like was that I had to get the paid version to check compatibility. I get it but I wish it was on the free version too. It takes so long to get to know someone's personality, that compatibility quizzes should be free for everybody.
Dear Daniel! We appreciate your feedback regarding the compatibility feature. We strive to balance our free and premium features to offer the best experience for all users. Your input is valuable, and we will take it into consideration as we continue to improve the app. If you have any further suggestions, feel free to share via Live Chat or support@hily.com email address. Enjoy Hily!
A rare app where notifications are not annoying. Always on point and even makes me laugh sometimes!
Dear Meghety! We are thrilled that our notifications are hitting the mark for you! It is fantastic to hear that they are helpful and occasionally bring a smile to your face. Thanks for your positive feedback—we will keep striving to maintain that sweet spot! If there is anything else we can do to enhance your experience, do not hesitate to let us know via Live Chat or support@hily.com email address. Enjoy Hily!
Pretty good dating app but I wish I could edit my pictures or add some text so I can make them more personalized without having to use any other editing app. I don't like going back and forth between apps just to edit my profile picture but I guess this wont be a problem for everyone
Dear Javier! We are glad to hear that you find our dating app quite nice! Your feedback is valuable to us. Regarding the ability to edit pictures and add text directly within the app, we understand your preference for a more seamless experience. We are constantly working on improving our features, and your suggestion will be taken into consideration for future updates. Thank you for sharing your thoughts with us. If you have any more suggestions or questions, feel free to let us know via Live Chat or support@hily.com email address.
Easy to use, I have already made friendships and met on person, so nice people out there. The support team are great and helpful
Dear Olivia! We are thrilled to hear that you loved using our app! It is wonderful to know that you have already made friendships and met nice people through Hily. Our support team is dedicated to providing excellent assistance, and we are delighted that they were able to be of help to you. If you ever need further support or have any questions, do not hesitate to reach out to us via Live Chat or support@hily.com email address. We are here to make your Hily experience positive and enjoyable.
Number one Fraud app.do not waste your money on this app.All fake profiles of girls are created by the developer they keep sending you likes.So once you register after that no reply.I took there lifetime subscription.After buying lifetime subscription they asking for more money to unblur likes and starting conversation.Upon asking what is the meaning of lifetime subscription I have to pay extra for every single feature there reply was this is for lifetime login.All Fake reviews on internet.
Tip for consumers:
Totaly fake app after subscription when u ask for refund just said sorry not in our hands
Products used:
Dating service
Dear Sukhjinder. We apologize for your negative experience. We take your feedback seriously and understand your concerns. We strive to maintain a trustworthy platform with genuine profiles. Please reach out to our support team so we can address your specific issues and assist you accordingly. You can reach out to us via Live Chat or support@hily.com email address. Enjoy Hily!
Amazing customer support i love it. The people are amazing. The matches are very kind and nice. I like it
Dear Mohammed! We are thrilled to receive your positive feedback! We're delighted to know that you have had a great experience with our customer support and have connected with kind and wonderful matches on our platform. Your happiness is our priority, and we are here to ensure your continued enjoyment of our service. If you ever have any questions or need assistance, please do not hesitate to reach out via Live Chat or support@hily.com email address. Enjoy Hily!
The app is good. It's easier to find the person that you would like to interact with you just need to swipe it down. On the other hand you need to upgrade to premium because it has a limit and you need to pay for it.
Hi there Rochelle, and thank you for taking your time to write this review! I’m very glad to hear that you have been enjoying your experience with Hily, and that it has been easy for you to find people to interact with. Our developers work tirelessly to make sure all users have the best experience possible. I would like to mention that while Hily has a premium subscription which offers extra features, it is absolutely optional since all of the basic features are completely free of charge. Your feedback is very important to us and it has been forwarded to the relevant department already.
Putting it simply they are crooks. You pay for services that they only give you ask amount of daily but you can't stack them they remove them. Which means you're paying for something that they're taking away. Add that on top of mostly fake members and a recipe for failure. Save your money.
Tip for consumers:
Service is awful and this isn’t how it used to be. Now it’s a cash grab and when you pay for something they take th away. Avoid them.
Dear Mark! Thanks for your feedback. Regarding the issue you mentioned about paid services, we want to clarify that memberships are not mandatory in our app. Features are given daily to encourage users to be active in the app. We also have a dedicated team that actively monitors and reviews profiles to minimize fake accounts and maintain the integrity of our community, and your reports will be much appreciated as well. For further assistance, contact us via support@hily.com or Live Chat.
Was gonna sign up, but change my mind. Hily stole my card info from my Google account and charge my cash app $15.89 and I never actually completed the sign up. That's how I know something fishy going on. Hily steal my money from cash app, then it takes cash app 15 days to dispute. FOLKS IS HILY & CASH APP SCAMMING PEOPLE. CLASS ACTION LAWSUIT?!
Dear Mario! I am really sorry to hear you have such an opinion about our app. However, let me point out that we do not charge users as we do not have access to your payment information. Please get in touch with the relevant store (Apple store/Google Play Store) if you believe you were wrongfully charged. For further issues or concerns, please feel free to reach us via Live Chat or support@hily.com email address. We would also be happy to look into the charge and do our best to assist you further with the matter.
I had some issues with using the app in the beginning but support was very helpful and I managed to meet my now gf on there so yeah
Dear Nora! Thank you very much for your review. We are delighted to hear that the issues you experienced in the beginning have been resolved with the help of our support team. It is wonderful to hear that you found your girlfriend using our app. We wish you guys all the best!
So I downloaded Hily for the first time ever and it said that I can't start an account because my account has been disabled because something did follow the guidelines. They told me the only way that I could reset it would be to send in a government ID to prove my age. So I think this is the biggest scam and waste of time. I can find better dating sites that don't ask for government documents. This is just 100% bs.
Dear Bella, I am really sorry you drew such bad conclusions from our actions. Please know that an identification document is required to prove your age only. The reason behind it is that our app is only available for 18+ users, and we double-check the age once we encounter any suspicious activity. This is done to ensure our users' safety and make sure all of them follow our terms of use. Feel free to contact us through support@hily.com email address to restore your account if you are already 18+:)
It's a great dating app because we can meet a lot of people around the world. Though a lot of ads will bother you.
Hi there, and thank you for taking you time to write this review! We’re very sorry to hear that you found in-app ads to be bothersome. We will forward your feedback to our developers, but in the meanwhile I would like to mention that you can always remove ads by upgrading to Hily premium. Purchasing premium will also give you a myriad of great features that will even further improve your experience with Hily. Once again, thank you for your review!
It's good for new users, and the sign-up process is easy; I signed up and started getting likes immediately.
Dear Ana! Thank you very much for your five-star review. We are thrilled to hear that you enjoy using our app and find the process easy! It is wonderful to know that you have already recieved likes, and wish you find your best matches soon. If you have any questions or need further assistance, do not hesitate to reach out to us via Live Chat or support@hily.com email address. We are here to help!
They were quick and set a point to help me fix my profile issue. Much appreciate it. They did such an amazing job.
Dear Kevonte! Thank you for taking the time to leave a review regarding the assistance you received from our support team regarding your profile issue. At Hily, we understand the importance of having a fully functional and accurate profile, and we strive to assist our users in resolving any issues they may encounter. We're glad that our team was able to provide a solution and do an amazing job in helping you fix your profile problem. For further assistance, please do not hesitate to reach us via Live Chat or support@hily.com email address. Enjoy Hily!
It's a great app to not only find love but also make friends. I came to LA without any contacts a couple of months ago and have found a good circle of people. It's also easy to put the profile together so you specify what you're looking for.
Dear Levon! Thank you for sharing your positive experience with our app and for taking the time to provide feedback. We're thrilled to hear that you've had success in not only finding love but also making friends through our platform. We understand that moving to a new city can be challenging, and we're delighted that our app has helped you establish a good circle of people in Los Angeles. If you have any additional feedback or questions about the app, feel free to share them via Live Chat or support@hily.com email address. Enjoy Hily!
Gain trust and grow your business with customer reviews.
Hily is an online social discovery application, which allows people to chat, meet, make new friends and have fun together. It’s designed to help build sustainable relationships based on people’s real interests and preferences, while also adding high levels of security and deep offline user engagement. Hily’s keystones are its analytics and machine learning core. The most interesting things on Hily happen when a person actively uses the application, swipes left or right, writes messages etc. Based on this information, we identify the interests and preferences of each user - things like whom this person REALLY likes and which potential matches will generate the most activity.
Dear Guerin! We are delighted to hear about your positive experience with our support team, especially with Mike! Providing quick, knowledgeable, and available representatives is a priority for us. Your satisfaction is our goal, and we are here to ensure you have a great experience with Hily. If you ever need further assistance, do not hesitate to reach out via Live Chat or support@hily.com email address. Thank you for your kind words!