• Houzz

2022 SITEJABBER AWARD

Houzz

Ratings On Other Platforms

Trustpilot
4.3 / 5
ResellerRatings
4.4 / 5
Better Business Bureau
1 / 5

Overview

Houzz has a rating of 4.72 stars from 83,226 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Houzz most frequently mention great selection, customer service, and free shipping. Houzz ranks 1st among Furniture sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93.3%
Positive
12,137
Neutral
512
Negative
362
239
See all photos

What reviewers want you to know

Positive highlights

  • Customer service is truly impressed upon your employees and definitely exercised.
  • Easy shopping experience and lots of merchandise to choose from…love it!
  • 2022 Customer Choice Winner

Critical highlights

  • I mistakenly used a credit card number on file that had been cancelled and reissued due to a fraudulent charge.
  • Some problems with Billing and Shipping addresses and unable to change telephone number to myself for delivery updates
  • I ordered the same faucet, the delivery date was pushed way back, i asked to cancel or deliver before.
How would you rate Houzz?
Top Positive Review

“Awful product, excellent customer service”

Alison S.
2/16/24

The product really was not as classy in design or as well made as expected. It arrived in good condition although I didn't check to see if the item was complete with respect to screws and other hardware. Houzz was excellent in terms of customer service, we were able to return the 4 boxes, 3 of which we had not opened, and received the refund promptly. I have no complaints at all about the shopping experience.

Top Critical Review

“From Happy to Disappointed”

R L A.
1/9/24

Bought a full dining set from them. Everything was okay, until one, then two, then three of the chairs started to come apart. The company REFUSED to do anything about it because it was a little over a year. The 10% coupon they offered on future purchases added insult to injury. Probably moving this year and we know where we won't be getting our new furniture.

Reviews (83,226)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1731) shopping experience (360) quality products (332) web site (332) place order (333) credit card (320) phone number (86) delivery date (124) email address (28)
Thumbnail of user annad426
1 review
4 helpful votes
September 17th, 2020

I could not be more thrilled with my new walkway. Jeremy is a craftsman - the stone work is gorgeous. Not only is the walkway and retaining wall beautiful, he pays attention to practical issues like water runoff and impact to surrounding structures. In addition to all this he is a great guy, completely trustworthy and extremely fair in pricing. The bottom line - do not hesitate to go with Russell Masonry you will not regret it.

Thumbnail of user melinau1
1 review
1 helpful vote
November 16th, 2021

I had a wonderful experience purchasing from houzz.com. One friend of mine recommended this store after purchase of the stylish furniture set for his house. Flipping through the catalogue with wide range of products I've finally found exactly what I needed! My brand new coffee table is a perfect fit for my living room. Now I can spend my leisure time with much more comfort and pleasure. Thank you for the great survice!

Products used:
Coffee Table

Service
Value
Shipping
Quality
Thumbnail of user ryanz222
1 review
0 helpful votes
September 5th, 2023
Verified site experience

I have placed many orders with houzz and the customer service has always been exceptional from the moment I place my orders to delivery. I've only had 1 incident where a china cabinet I ordered was delivered with the glass broken during transit, but Michael and his team very quickly assisted me in having it replaced. Any item I've ordered has been great quality and I honestly can't say a negative thing about them.
I would highly recommend this company. Thank you so much Michael!
Sophie

Reason I chose this business:

I've ordered furniture in the past and love the ease of ordering, the selection, the quality of the products and most of all, the customer service. Thank you!
Sophie

Thumbnail of user rla6
3 reviews
0 helpful votes
January 9th, 2024
• Updated review

Bought a full dining set from them. Everything was okay, until one, then two, then three of the chairs started to come apart. The company REFUSED to do anything about it because it was a little over a year. The 10% coupon they offered on future purchases added insult to injury.

Probably moving this year and we know where we won't be getting our new furniture.

Tip for consumers:
Epic disappointment. Nice-looking low-quality furniture backed by terrible customer service.

Products used:
Dining chairs. They broke. Company refused to do anything about it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user emilyf40
Houzz T. – Houzz Rep

Hi,

Thank you for sharing your feedback with us. This item has a one-year warranty. As this product was purchased in January of 2022, you are now outside of the warranty claim window. Our seller is therefore unable to offer a refund or a replacement.

In addition, there was an option at checkout to purchase a 5-year Mulberry Protection plan, which was never purchased. We encourage our customers to add a Mulberry Protection plan to their orders whenever they purchase, as most of our products only have a 30 day return window for defects. If a product becomes defective past this 30-day window, Houzz relies upon whatever warranty the manufacturer will offer. If a Mulberry Protection plan had been purchased, we could have further assisted with a replacement. You can read the full details of our Return Policy at houzz.com/return-policy.

We do apologize for the poor experience.

Sincerely,
The Houzz Team

So far, so good
January 7th, 2022
Verified site experience
• Previous review

So far, so good. We'll see how durable the furniture turns out to be.

Thumbnail of user marks6794
1 review
0 helpful votes
November 3rd, 2023
Verified site experience

With this purchase, I've now have purchased 3 of these metal yard decorating birds for my 3 sisters. The two previous recipient sisters really loved the metal cardinals as our family sees the appearance of cardinals as my dad's benevolent spirit coming back to watch over us and visit for a little bit. Now, all 3 sisters have something in their yard that reminds them of him. It just happens to meet the criteria for being one of those gifts that means more than the sum of its parts.

Reason I chose this business:

Have liked the item in the past as a gift--continue sending it as each of my sisters has something come along to celebrate.

Thumbnail of user claires581
1 review
0 helpful votes
February 11th, 2024
Verified purchase

I initially received the wrong color for two chairs, but getting two other chairs to replace them was super. They even scheduled a pick up for the wrong ones to be returned so I didn't have to lug them or find someone to bring a truck to help me. The replacement ones came earlier than expected and I love them, Well made and instructions easy. A good value for the money.

Thumbnail of user robynk117
1 review
0 helpful votes
July 21st, 2022

We were in need of a new deck as our old wooden deck was starting to show it's age. I found Pulsar Construction online and requested a quote. Alex called the next day and was very kind and professional when going over options for our new deck. The quality of his work is exceptional as he pays attention to the finest details. I would highly recommend Pulsar Construction to anyone. The deck will out last the house. Thank you for all your hard work Alex. We are thrilled with our deck.

Thumbnail of user willemd12
1 review
21 helpful votes
May 1st, 2020

We had a fantastic experience working with Northern Construction Tile (Hector and Marco). They helped us sort through the many porcelain slabs available to choose the best one for our kitchen remodel. They quoted us a very compatible price for the product, delivery and installment of our new kitchen counter tops. They delivered on time and did a fantastic job installing it. The crew was clean, polite, punctual and precise. We are 100% happy with the outcome.

Tip for consumers:
If you think of installing new kitchen counter tops, we highly recommend adding waterfalls on all sides.
If help desired with aesthetics, discuss with Marco!

Products used:
Four slabs of 60x127 2 cm Calacatta porcelain, polished.

Service
Value
Shipping
Quality
Thumbnail of user lauraj1511
1 review
0 helpful votes
April 1st, 2023
Verified site experience

Apparently my teacher's credit union did not accept this order and kicked it out of their system. I just saw your email about not procession the order and cancelling it. I am now re-ordering the tub and shower head with my regular checking account. Please let me know it there are any further issues. Also, it's very important that a delivery this size be left at the garage door, and not the front door. Please communicate that to the delivery team.
Thank you! ~ Angie *******383 My Cell #

Reason I chose this business:

I found a jetted Whirlpool bathtub that I really liked on your web site. I was searching the internet for something special, and I found it with your company.

Thumbnail of user davez65
2 reviews
17 helpful votes
February 18th, 2020

Our mom's aging-in-place bathroom renovation was a big success - a full wet room concept with zero-threshold shower, linear wall drain and full handicap design w/grab bars and accessible shower fixtures. Also a wider doorway for future wheelchair access, modular vanity, non-slip surfaces, and beautiful tile work. Functional and looks fantastic! Thanks, Rob, Steve and team for a job well done!

Service
Value
Quality
Thumbnail of user deborahs1097
2 reviews
0 helpful votes
August 14th, 2023
Verified site experience

I love, love adore houzz...for the inspiration...wow so fun and helpful...the website is so beautiful and user friendly! And I shop occasionally too.they have something for everyone in absolutely every price range. Nice specials too!
I've been searching for a modern top mount sink to replace one in the house where we are living temporarily while building! A high end sink for a sale price! Very nice for resale as well.

Reason I chose this business:

Looking for a modern above mount updated sink at a good price

Thumbnail of user tdb4
1 review
0 helpful votes
January 13th, 2023
Verified site experience
• Updated review

Houzz is My Go-To for all home decor needs: Excellent customer service, quality products, and competitive pricing! I've bought light fixtures, faucets, mirrors, tubs, and the list goes on. Before you choose your product, Houzz offers the unique feature of shopping through photos with the products/items shown in different styles and settings. Love me some Houzz!

Houzz is my go-to-place for all home items and fresh...
May 24th, 2021
Verified site experience
• Previous review

Houzz is my go-to-place for all home items and fresh ideas. Houzz has excellent products, competitive prices, and what a selection!

Reason I chose this business:

Houzz is my go-to-place for all home items and fresh ideas. Houzz has excellent products, competitive prices, and what a selection! Third home that's being supplied by houzz, from bathroom faucets to light fixtures, to one of a kind dining furniture. We Love houzz!

Thumbnail of user jamesl4793
1 review
0 helpful votes
February 12th, 2024
Verified purchase

We were going for a beachy look and this coffee table works perfectly! It's from reclaimed wood and has the nail holes and imperfections that give it character. The description was completely accurate. The price made this a great value. Shipment and delivery were as promised, with good communication. We're very happy with the whole experience!

Thumbnail of user marys5071
1 review
0 helpful votes
August 18th, 2022

Anthony is always a delight to speak to. He is thorough, provides in depth verbal and visual guidance but most of all sends a helpful follow up email almost immediately once our meeting has ended. Anthony is no stranger to the home improvement industry and the platform has significantly improved since the last time we spoke. All in all I am looking forward to our next update/brainstorm sesh.

Thanks Anthony!

- Mary Salamanca of Innovation Construction in San Leandro CA.

Products used:
Houzz Pro for General Contractors

Service
Value
Quality
Thumbnail of user katel488
1 review
0 helpful votes
February 9th, 2024
Verified purchase

Bought a set of swing arm lamps, one for each side of the bed in the master bedroom. They looked and worked great. Then we rearranged the furniture in the adjacent sitting room and decided we needed lighting. Bought a second set of the lamps, and not only do we have reading light in both areas now, I think the rooms are pulled together with the continuity of the matching lamps. We're pleased.

Thumbnail of user alicep219
2 reviews
0 helpful votes
September 21st, 2023
Verified site experience
• Updated review

I'm a designer that is always looking for the best price for my clients. Houzz consistently has a broad selection of stylish furnishings and accessories at excellent discounts. They inform me every step of the way regarding delivery so I can speak to my clients' anticipations with confidence. Very pleased so far with Houzz.

Brianna was very helpful!
June 10th, 2022
Verified site experience
• Previous review
I love Houzz for the variety and ease of ordering
June 6th, 2020
Verified site experience
• Previous review

I love Houzz for the variety and ease of ordering. I can drop-ship or ship directly to my clients. It's super convenient.

Reason I chose this business:

I liked the style of the light fixture and the price was competitive.

Thumbnail of user jeffj692
1 review
0 helpful votes
December 10th, 2021
Verified site experience

I called customer service prior to placing an order for an expensive leather couch and loveseat to see if they had stock, and would ship as it stated on web site by January. The representative was very patient, and answered all my questions assuring me that there were 20 couches in stock to be shipped within state I live. Very happy with the information. Thank you!

Reason I chose this business:

Had the products I wanted in stock, and within my state to be shipped by the date stated when I paid for the items. Happy with that right now, and hope the couch and loveseat are as nice as in the pics.

Thumbnail of user davel472
1 review
15 helpful votes
August 24th, 2020
Verified site experience
Reason I chose this business:

I’m doing a decor refresh of a couple rooms needing just an update. Small changes have big impact and make a room feel new. Houzz had the perfect pieces I needed today. Plus, with a discount coupon for submitting reviews, it made it more affordable.

Thumbnail of user ashutir
1 review
0 helpful votes
November 12th, 2020
Verified site experience

Houzz needs to do a better job of providing discounts and right now deliveries are not being made to the door of my condo. I was told that this huge, expensive rug will be dropped off in the lobby of my condo. Other companies are coming in to set things up, with masks, etc. I would not have purchased this rug from Houzz if I was able to find it elsewhere. I was able to find most of the other furniture elsewhere so Houzz lost quite a bit of money based on service and delivery time.

Reason I chose this business:

I chose Houzz because it is the only place that I could find this rug.

Thumbnail of user zacharye226
1 review
0 helpful votes
February 14th, 2024
Verified site experience

I love shopping on Houzz, drama free, great die with upscale choices at very reasonable prices! Always find something better, more original or a surprise you didn't know you needed!

Reason I chose this business:

For the reasons above🤓

Thumbnail of user maryb3952
2 reviews
0 helpful votes
September 19th, 2022
Verified site experience

I knew of houzz as being a online platform for interior design and home fashion to get ideas for remodeling or designing a room but I did not realize they sold some wonderful products and just by happenstance of seeing a really cool outside table on another site I don't even know how it came up online showing me the same item for considerably less money which made me so thrilled that I made my first purchase I can't wait to see it

Reason I chose this business:

Found a great outdoor coffee table for my patio

Thumbnail of user elizabethv453
1 review
0 helpful votes
October 18th, 2021
Verified site experience
• Updated review

My only complaint is figuring out where to select after pay! The arrow on select payment type is so faded I could barely see it! Your losing orders because of it.

Reason I chose this business:

Best product selection, but super frustrating when it takes time and again figuring out how to select after pay. That needs to be made easier to identify! Very very annoying!

Super disappointed that my $25.00 code would not apply...
February 12th, 2021
Verified site experience
• Previous review

Super disappointed that my $25.00 code would not apply to this order! Not sure what the issue was? Accidently placed order before selecting afterpay! That needs to be larger type and or highlighted. I had to go back cancel and start over! This has taken an hour, should have taken a few minutes! Please don't give out codes for discounts if they won't apply.
Cindy Baker

Reason I chose this business:

Best selection of stained glass

Thumbnail of user patricias2088
1 review
1 helpful vote
March 16th, 2021

Working virtually with ‘UnComplicated Design' was the best decision I have ever made for designing my living room and finding my style. With help from Andrea I was able to get a ‘Mood Board' that my husband and I love for a great price. Thank you. It's a big deal because my taste in design is so different from his. Andrea was able to bring it together for us.

Tip for consumers:
Great site everything is virtual.

Products used:
Mood Board design and product suggestions.

Service
Value
Quality
Thumbnail of user francesf409
1 review
0 helpful votes
November 1st, 2023
Verified site experience

I simply love Houzz! It is easy to get around the website, the idea's are wonderful and the help is great. I purchased wallpaper that everyone raved about. I also bought lighting for the bathroom that was easy to install and looked perfect for the bathroom. Now I'm purchasing a mirror and I'm positive it will be just as well made and beautiful as the other products I have purchased. The customer Service is very helpful and waste no time getting back to you. All around perfect!

Reason I chose this business:

Past experience proved it is a wonderful Company to deal with and the products are well made, easy to use and different than what you find everywhere else.

Thumbnail of user bobl1042
1 review
0 helpful votes
January 20th, 2024
Verified site experience
• Updated review

1. Coupon worked after a bit of delay on my part.
2. Shopping cart well formed.
3. This survey is the best ever. "overall so far" with a star rating and a little box for a few extra words.

Reason I chose this business:

Trusted professional site. Prior customer, customer service that actually works and goes to bat for us little people against the big bad contractors and sellers that probably don't need us. Bad $#*! cool web site that can get you lost with a cup of tea on a mid winters day. Pinterest is the Facebook of artists looking for an adrenaline rush. Etsy actually turned that concept into a business. Houzz does both for the architectural scene. Congrats on a job well done.

Good to be back buying on Houzz
November 11th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Previous customer. Houzz and Etsy are two big players in high quality architectural art.

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From the business

Houzz is the new way to design your home. Browse 16 million interior design photos, home decor, decorating ideas and home professionals online.

Company Representative

Thumbnail of user emilyf40
Houzz T.
Typically responds within 2 days

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