ID.me

I am a veteran that Apple Store employees and policy says they'll give us a 10% discount. Well, when you go to their site online which is mandatory nowadays, it does not even recognize me as a veteran when I fill in all the information on their ID.me site, I tried five or six times and spent multiple phone calls trying to straighten things out. Was a closed door session and waste of my time.

We wondered if it was a Scam to somehow get the Refund from People, so I waited a while and talked to Friends and Family.Most of them said don't do it. So I checked on IRS on Line and it left me with a better feeling, and went ahead with it. The Security was good, but the rest could be a bit improved. So now can't wait to see how long it takes the money to hit my Bank. But it could confuse older People...

When you're trying to identify yourself to an official agency sometimes it is very very frustrating no matter how many documents you send in no matter what verification you can tell them over the phone they still will give you a difficult time with id.me it's a matter of just a few clicks and it's done without having to reveal very sensitive private information

Simple instructions and the process was quick. The face scanning takes a little adjusting but you get good feedback in the process (the system gives you direction i. E. 'move left') which was very helpful. Login.gov never accepted any photo or even a scan of my drivers license- it was downright maddening.

Fast: The process took less than 15 minutes and I was updated with mind put at ease.
Simple: The instructions are very understandable, the example were relatable, and I was able to check my history from the records ID.me keeps.
Secure: The question that were ask, only I would know in the allotted time given. Plus face recognition, email, phone number and prior address is a bonus.

After multiple attempts over two days of sending pictures, scanning myself and even driving to a different city to a full service dwd office; I finally got successfully I'd went sent to the video chat.

The young lady there was polite, curteous and competent. She had me verified in minutes using the same documents I had submitted clear pictures of numerous times. God love human beings!

The software assisted me through the process of establishing credibility in identification and made it quite pleasant. I began with a great deal of apprehension, but completed my verification feeling comfortable and accomplished. Even an older person can complete this identity verification process unassisted by family members or support staff. Easy. Quick. I highly recommend ID.me.

The steps were fairly straight forward once I found where to get going. If you are not comfortable with phone, & or computer usage it may help to get a person to assist the setup part. Personally, I really like this new version. It aligns with current workplace safeguards, so should come natural to most of us still in the workforce. Phone averse will benefit from someone to help with the getting going, and how to use part. Namaste. SteveO

Never respond to emails. I waited 8 hours to get to a video call with someone and she asks me to send email to support. I did the last few weeks, no response no response no response! Only automatic emails no live person to resolve issues! I've been hold up here too long unable to complete my UI application. Someone please do something about this company! I will write to White House! No service! But it hold up people's files!

After having a couple of fraudulent transactions, ID.me's level of security was off the chain!
I felt confident and secure divulging my personal information to a total stranger!
Absolute professional, the fact they actually have to see you to verify your identity! I dare any scammer to try and hack this system!

The agent was so professional, but at the same time made you feel at ease - Thank you

Keep up the 'Fort Knox' service!

Used for IRS ID verification.
The site navigation is highly user-friendly if you're even a little tech-savvy.
I wish I had been able to do the "self" check option but was disabled due to some odd technicality wherein they told me my phone number was not linked to my name. I tried again, and still the same issue popped up. So that was a waste of time. Highly annoying. I had to dig up a couple more documents in order to do the video call option instead.
The service agent I video called with was very pleasant and helpful.

As a new member of ID mean it's been Barry easy and simple. I appreciate to everybody that works there. They were very helpful. Thank you so much.

After spending 25 minutes uploading scans of my ID, inputting all kinds of personal data (address, phone, email, birthdate, SSN), confirming 2-factor authentication via text and email, allowing a credit report check, submitting to a biometric scan now they say I must video chat with their live agents to verify 3 more documents. It's frightening that a private company can collect this much personal information about individuals.

I've "successfully processed" my identity 5 times with no avail... ID.me never adds my ID to my active approved ID's. This is so very frustrating and it's creating a financial hardship because this identy verification is for unemployment.

First day ended up calling helpline after having trouble he put me on hold and would get right back to me. I waited 20 minutes and he never even verified he was there. Tried second day and used passport card. Should have used passport. There was nothing available to take photo of backside. Being a first time user I was very disappointed but at least I was able to submit this and now I'll wait 2 or 3 days for my final verification.

Everything was smooth and easy from beginning to end (sign up, document upload, waiting period, video call, and final steps). They even sent me thinking-of-you emails to let me know they hadn't forgot about me and why the waiting period for my live video call with their agent was taking longer than they anticipated. The agent was patient, understanding, and flexible while I struggled with minor technical difficulties with the background (don't blur it!).

Need a letter clear name ID theft from1978 linger on today 9-8-2023! Treason Army Id theft took place by 1st wife Johnny Mae Stroud sent threat letter back child support lingers on 1978 year ago 7-3-2023 took money without court order. Stop terrorist act of hate on color female Emma Anderson meet Thurgood 1975! Change name 11-14-1997 with clothes on that day Not been prison for hate crime that has been commit by 1st wife name Johnny Mae Stroud sent unfair letter cause due hate! 7-4-2023. Who marry 7-3-1992?

I had a hard time submitting the required picture ID not because of technical issues but because you had to actually hit the submit field to bring up a menu of what method you wanted to use to get the picture to them. Very bizarre. Once I deciphered the non instructions all was fast and smooth. Except for an error message telling me to try again later. After wasting all that time submitting photos etc I was pissed off completely and just said forget this right now. Then, about a half hour later I received a text and email saying everything was great, I had been confirmed.

So. It worked. That's a good thing because basically it's the only option the IRS gives you to confirm your identity, but there could be just two or three explanatory sentences added to the instructions to avert 99% of the frustration I felt using the platform.

Had technical difficulties with my scanned documents when creating Id.me account so an agent had to validate them through a live video call. The agent took care of it and she was very professional and courteous and resolve the issue. She made me feel SAFE during the whole process. And she triple confirmed my identity which it made me feel even more secured. I strongly recommend this ID.me thing

Going through the sign-up process while a bit lengthy went well, process was explained and steps could be followed. However, login in process resulted in going back to the login in screen instead of the desired website. Tried calling, but no phone number. Sent email, it didn't help. Sent a response, but no live agent contacted me. So, I'll be waiting for a response. Govt agency was not help either. Wasted a lot of time, and end it not yet in sight.

ID.me is super easy to use. Even when confirming identity for sites I haven't used in a long time, the password retrieval and verification process was super easy & convenient. Was able to get the information filled out and completed on the website without any trouble. Would highly recommend continued use of this product for a variety of applications.

Wonderful, simple, and easy to use website. This website has helped me organize almost all my identification in one place. A very positive mindset was behind the creation of ID.me.

I needed some information from last year's taxes and ID.me made it so easy. Super stress free and fast!