• It's Just Lunch

It's Just Lunch

Ratings On Other Platforms

Trustpilot
3.5 / 5
Better Business Bureau
1 / 5
Corporate Values

Overview

It's Just Lunch has a rating of 3.73 stars from 230 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with It's Just Lunch most frequently mention second date, good listener, and match maker. It's Just Lunch ranks 24th among Dating sites.

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 80.7%
Positive
113
Neutral
5
Negative
22
11
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • They are unprofessional, have ZERO customer service and certainly appear to be a SCAM!
  • One more thing they have no online systems, so there is your RED flag.
How would you rate It's Just Lunch?
Business's Favorite Review

“IJL is a great site”

James B.
3/29/21

I realize there have been a lot of negative reviews. I had 180 degree different experience the other reviews on this site. My matchmaker Amy J has been fantastic. The one thing you have to do a client is communicate what you in a match and work hand and hand with your matchmaker for success. I would seriously consider giving IJL a chance.

See full review
Top Positive Review

“I highly recommend IJL”

Christine M.
12/24/23

I was impressed with the first customer service person I spoke with when I contacted IJL. He responded very quickly, was warm and personal, encouraging, and professional. He immediately connected me to my matchmaker, Tricia, who has also been wonderful. From her first call she has been warm, kind, encouraging, and professional. I feel that she is truly invested in helping me find my life partner. I've tried tried two other dating services and IJL far exceeds them both.

Reviews (230)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (12) red flag (2) sales lady (2) class action lawsuit (3)
Thumbnail of user christinem3050
1 review
0 helpful votes
December 24th, 2023
Verified purchase

I was impressed with the first customer service person I spoke with when I contacted IJL. He responded very quickly, was warm and personal, encouraging, and professional. He immediately connected me to my matchmaker, Tricia, who has also been wonderful. From her first call she has been warm, kind, encouraging, and professional. I feel that she is truly invested in helping me find my life partner. I've tried tried two other dating services and IJL far exceeds them both.

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Thank you so much for sharing your positive experience with It's Just Lunch! We are thrilled to hear that your journey began on a positive note with your matchmaker. Thank you for choosing It's Just Lunch, and we look forward to continuing to provide you with excellent service on your dating journey.

Thumbnail of user karal162
1 review
0 helpful votes
January 2nd, 2024
Verified purchase

Anita took the time to understand my unique preferences, values, and aspirations, creating a personalized approach that felt authentic to who I am. Her cultural sensitivity and understanding of the nuances within the Black community made me feel seen and heard throughout the entire process. What sets Anita apart is her dedication to promoting inclusivity and ensuring that every client, regardless of background, finds a match that goes beyond surface-level compatibility. She goes the extra mile to foster an environment where diversity is celebrated, and individuality is cherished.

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We appreciate the time you took to share your experience with IJL and your matchmaker. Your feedback is truly valued and we can't wait to share it with our team. Happy Dating!

Thumbnail of user furahan1
1 review
0 helpful votes
November 7th, 2023
Verified purchase

Anita is a great matchmaker because she is extremely attentive, reads written feedback carefully, listens closely, and definitely incorporates feedback as she works with me on dates. I could not ask for someone more committed to figuring me out and finding me the best matches she possibly can, and she's already found me a great one! I appreciate her expertise!

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We are elated to hear you are enjoying working with your matchmaker. Your one on one relationship with your matchmaker and the feedback you provide will truly help IJL fine-tuning the matching process. Looking forward to your next date!

Thumbnail of user marciec56
1 review
0 helpful votes
December 27th, 2023

I have been dealing with It's Just Lunch since June 2020, signing up with a 12 date or 12 month (which ever comes last) deal. Well it has been 3 1/2 years and I still haven't got the 12 dates. There are plenty of singles out there yet this company can't seem to find just 12 between the ages of 58-68 in 3 years. When they do find a so called match, it's typically outside the age group in my profile. They use zero psychology in making matches.

* It's Just Lunch attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Quality
Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We regret to learn you did not enjoy the experience, we will reach out to you to discuss further. Thank you!

Thumbnail of user cecilem90
1 review
0 helpful votes
January 2nd, 2024
Verified purchase

My initial experience was not good. My first matchmaker was not responsive and did not have a good handle on the type of man I was looking for. I suspended my contract for a period of time and then decided to try again. My experience with my present matchmaker, Jaiye, has been very good. He is responsive to my calls and texts and knows the type of man I am looking for and it shows in his selection of dates.

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We are happy to hear you are enjoying your experience and look forward to more positive feedback and successful dates!

Thumbnail of user birdyr
1 review
1 helpful vote
November 26th, 2023
Verified purchase

Dating today can be challenging, especially for mature daters. I selected IJL because I wanted a more selective experience over swiping. Working with Tanya has been a pleasure. She is getting to know me and with each date, through feedback and conversation, she is fine tuning my dating experience. I appreciate that and know we are on the right track!

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Absolutely love this! This is exactly what a personal matchmaker should do, all bout quality over quantity. We are looking forward to your next date.

Thumbnail of user ginao399
1 review
0 helpful votes
December 28th, 2023
Verified purchase

So far so good! My first date was a great experience considering this is my first time using a Matchmaking service. Anita is very personable and really listens to your likes and dislikes to select the best match. I'm really glad you have the option to provide feedback after your date and discuss how you can better refine your next match. I would recommend IJL to my friends and family, looking to date without having to swipe all day for matches. Wish me luck on date #2!

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We're thrilled to hear that your first date was a great experience! We appreciate your kind words about your matchmaker and are delighted that you find her to be personable and attentive to your preferences. The feedback process is indeed a crucial part of our service, and we're glad to know that it has been valuable for refining your matches. Our goal is to provide a personalized and enjoyable dating experience, and it sounds like we're on the right track. Looking forward to your upcoming date!

Thumbnail of user zalimoonj
1 review
0 helpful votes
January 22nd, 2024
Verified purchase

He was nice but the vibe was a little off. I didn't like the way he dressed. He a little too old fashioned for me. And didn't talk about his personal life.

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Thank you for the feedback on your date, we will be sure to share this with the Matchmaking team. Thank you!

Thumbnail of user johnr7034
1 review
0 helpful votes
December 29th, 2023
Verified purchase

Thoroughly enjoyed dates with Mary and Diane,
Both were personable engaging and both dates were attractive well grommed and well dressed.
Both had advanced degrees and are very intelligent which made for excellent wide ranging conversations Diane and I had many shared interests and I think this relationship will go further
Went to a Christmas party with Mary the next day. Shes out of town for a while but will probably see her again. Diane and I exchanged contact info and I have already called her about our next date.

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We are so happy to hear you hit it off with Mary and Diane! We love this! Keep us posted on how things progress. Happy dating!

Thumbnail of user karolm54
1 review
0 helpful votes
December 20th, 2023
Verified purchase

Thanks to Carissa, I just had a great date! She was so very patient as I described my ideal person and she found him! He actually called me the very next day and we have plans for a second.
I trust Carissa and am looking forward to more dates because I know she knows exactly who I'm looking for.

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We love to hear that you had a fantastic time on your date! Your feedback is the most essential in the process and we look forward to hearing more great things!

Thumbnail of user victoriaw914
1 review
0 helpful votes
November 28th, 2023
Verified purchase

I am satisfied with my experience thus far. My matchmaker,Tanya, has been responsive and encouraging. The quality of my matches with IJL has steadily improved. Tanya listens to and respects my preferences, addresses any concerns I have and navigates to the best outcome for me. Her coaching after a match has been made is VERY useful. I'm confident that I won't need all of the matches I signed up for. ;)

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We love to hear this great feedback and thank you for taking the time so share. We look forward to hearing about your upcoming date this week!

Thumbnail of user jamesm9608
1 review
0 helpful votes
November 30th, 2023
Verified purchase

Carla is unequivocally the greatest matchmaker IJL has to offer. She has been so sweet, kind and patient in working with me and truly "gets" my wants, desires, dreams and needs and is matching me up with some amazing people, though it takes time to really cultivate an understanding of personality--and now, after a few "less-than-desirable" matches, she is NAILING IT!

Needless to say-Carla is a genuine pleasure to work with and I'm excited to continue talking/working with her, even if I don't ever match up with my soulmate!

God bless you, Carla! You are a truly beautiful woman, inside and out!

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We are elated to hear you are enjoying the process and working with your matchmaker. We will be sure to share your feedback with our team. Happy Dating!

Thumbnail of user kingsleyo49
1 review
0 helpful votes
January 22nd, 2024
Verified purchase

The service is very pleasant so far. I am very pleased with the service. From the introduction to setting up the dates. Everything was professionally handled, especially for a busy professional like myself.

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Thank you for your kind words regarding the process thus far. We look forward to more fun first dates!

Thumbnail of user ellak105
1 review
0 helpful votes
November 15th, 2023
Verified purchase

IT's just lunch has done an amazing job making me feel comfortable right from the start.
Anita is absolutely amazing! She has been very supportive and insightful on the dating process from the moment I meet with her. I have truly appreciated her hard work, patience but most of all she has a unique insight on dating and relationships.

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Appreciate the feedback and thank you for being an IJL client!

Thumbnail of user shh14
1 review
0 helpful votes
November 7th, 2023
Verified purchase

Tanya, my "advisor", felt more like an old friend much more than someone who I just met - she was kind, funny, and made me feel safe to really talk about myself and where I was in life. She definitely has a gift of knowing what her clients are seeking, even if the client can not express it in a nutshell!

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Matchmakers intuition, can't beat it! Thank you for your feedback and happy dating!

Thumbnail of user cindya612
1 review
0 helpful votes
November 9th, 2023
Verified purchase

My first meeting with Tanya we discussed what I was looking for in a partner and my aspirations for my future. She put my mind at ease with re-entering the dating world at this stage of life. She "nailed" it with my first date! We had an amazing time together and will see where it goes. Thank you Tanya!

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We LOVE to hear this! Keep us posted on if you see him again, meanwhile, we are hard at work on your next date. Talk soon!

Thumbnail of user tonyg1111
1 review
0 helpful votes
January 2nd, 2024
Verified purchase

Over all it was a good experience. IJL did a good job of matching what I was looking for.

Service
Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Thanks Tony! Appreciate the feedback.

Thumbnail of user terrym1701
1 review
0 helpful votes
November 7th, 2023
Verified purchase

I have worked with Amber and she is professional and courteous. Taking time to listen to what my needs are. I would highly recommend it's just lunch for anyone looking to find a specific date.

The time and effort they put into making your date a success is amazing.

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Thanks Terry! We appreciate your feedback and your continued business.

Thumbnail of user johnb12093
1 review
0 helpful votes
November 29th, 2023
Verified purchase

I enjoyed working with executive matchmaker Jaiye. He is always professional, responsive/prompt in answering questions, and talented as a matchmaker.
John B

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Thank you for the great feedback on your matchmaker, happy dating!

Thumbnail of user nelsonr206
1 review
0 helpful votes
November 24th, 2023

I was so hopeful that I could find someone through a service that vetted men, but that was the only thing that was helpful. My dates were all at halfway points which were as far as I was willing to go to date someone. Most lived 1 1/2 to 2 hours away. I am a city girl and only one man even liked going into the city and even then he was gone every 2 weeks. I cannot believe there was not one man in the city I could meet. Most dates were only once a month. I wish I just would have saved my money since I really did not have that much. Still paying till January and no dates at all since one in September. Sadly I was hopeful at my age and nothing worked out at all. Sorry that I had to write this as I really liked my counselors. Not their fault if there us no one for me. Back to the bars!

* It's Just Lunch attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user leahb464
1 review
0 helpful votes
October 9th, 2023
Verified purchase

Just had my first date with a match sent to me by Jaiye. I had a pleasant experience and had a lot in common with my match. I am excited about what the future may hold and look forward to other positive experiences with my match and any future matches Jaiye might send my way. I definitely feel like things are off to a good start!

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We are overjoyed to hear this feedback, and thank you for taking the time to share! We are hard at work on your next date.

Thumbnail of user megm159
1 review
0 helpful votes
November 1st, 2023
Verified purchase

I'm new to IJL and have gone on one date so far. I was very disappointed with the person I was matched with. I am not sure what criteria is being used for matching, since they don't ask too many questions and don't ask some key ones that I think are important for a successful match. I wonder if there are a good sample of potential matches to select from since my next match is at the top of my age range. While I'm happy to not have to be on dating sites and weeding through fake profiles and sleazy come ons, I'm not sure this service is worth the expense. The people at IJL that I've talked to have been great, but so far I'm wondering if I just wasted a ton of money and am wishing they had a better refund policy.

* It's Just Lunch attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user lauraritzman01
1 review
0 helpful votes
January 29th, 2024

I signed up for It's Just Lunch because they were to find someone who would be a good match for me. Because I am retired and approaching 60 I wanted to be sure that it was not just a service for young professionals looking for their person to marry. I was assured that IJL had a large pool of men in my age range with similar interests Unfortunately, that was a lie given by the sales person. I had three dates, and the only thing I had in common with those men was that they were +/- 10 year in age from me. I was very clear and saying that I was searching for someone who was retired or could work from the road because I travel extensively for leisure. Instead, I was introduced to gentleman who thought that travel was a weekend or weeklong road trip, and none of them had the ability to do more than one week of travel a year. As I talked with my representatives, it became clear that they did not have information about their clients, but just tried to set someone up if they were in the correct age range. I was extremely displeased with their service.

Service
Value
Quality
Thumbnail of user raes104
1 review
0 helpful votes
October 10th, 2023
Verified purchase

Anita found a wonderful match for my first date. We shared stories, talked a lot spent almost two hours for lunch and laughed a lot. The laughter was great. Since we live at quite a distance from each other we decided to not pursue a second date, but we did exchange phone number. Anita is now looking for match #2.

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Love to hear this positive feedback and thank you for taking the time to share your experience. We appreciate your patronage and look forward to your next date.

Thumbnail of user stephanies3447
1 review
0 helpful votes
December 19th, 2023
Verified purchase

Tricia bent over backward to make a date happen, when all the factors kind of fell through. I appreciate her so much. Especially for the fact that the date she made happen is such a great connection!

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Thank you for sharing this great feedback about our team going above and beyond. We look forward to your next date!

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From the business

The It's Just Lunch Difference: Personalized Matchmaking. High Touch Service. Guaranteed Dates. Our dating experts provide an enjoyable alternative to online dating websites.

Company Representative

Thumbnail of user jeaneenb
Julie L.
Typically responds within 6 days

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