• JobHero

2022 CUSTOMER CHOICE AWARD

JobHero

Overview

JobHero has a rating of 4.66 stars from 14,319 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JobHero most frequently mention cover letter, great experience, and easy process. JobHero ranks 2nd among Career Advice sites.

  • Service
    31
  • Value
    70
  • Shipping
    69
  • Quality
    73

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 92.2%
Positive
2,649
Neutral
158
Negative
66

What reviewers want you to know

Positive highlights

  • Job Hero made making a resume easy, quick a with no headache.
  • It's Amazing how you guys have perfect job descriptions for veterans that can translate into the real world.
  • 2022 Customer Choice Winner

Critical highlights

No critical highlights yet

How would you rate JobHero?
Top Positive Review

“Great easy to use template”

Cherylle T.
2/12/24

Great easy to use template. I love the built in features where you can just push a button, tailor the information to fit your personal work history plus great pre-formatted job description info! You have a professional looking,readable resume ready ina short time.

Top Critical Review

“Is STILL charging my card 6 months after cancellation”

Mel O.
10/8/23

I used the site once to build a CV. When I was charged $24.95 two days after, I followed their cancellation instructions and requested to cancel my subscription via email. I've been charged every month since, despite the cancellation request and not signing into my account again. This is terrible business practice. It feels almost predatory because their customers are people trying to find jobs!

Reviews (14,319)

Rating

Timeframe

Other

Reviews that mention popular keywords

job hero (99) job descriptions (40) job search (20) time saver (19) user interface (12)
Thumbnail of user cheryllet1
2 reviews
0 helpful votes
February 12th, 2024
Verified purchase

Great easy to use template. I love the built in features where you can just push a button, tailor the information to fit your personal work history plus great pre-formatted job description info! You have a professional looking,readable resume ready ina short time.

Reason I chose this business:

I was web surfing for templates and this site was very user friendly. Plus a great introductory price.

Reason I chose this product:

Building a resume for family member for job hunting

Thumbnail of user joselined1
Joseline d. – JobHero Rep

Hello!

Thank you for your kind words! We're delighted to hear that you found our template easy to use and appreciate the built-in features. It's fantastic to know that our platform helped you create a professional and readable resume quickly. If you ever need further assistance or have any questions, feel free to reach out. We're here to

Thumbnail of user chelseao66
1 review
0 helpful votes
September 7th, 2023
Verified purchase

Was overwhelmed by needing to create a new resume, this service made it insanely simple, and I loved it! Highly recommend

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Hello!

Thank you for the review and for rating us five stars!

Sincerely,
JobHero

Thumbnail of user theodorec75
1 review
2 helpful votes
May 24th, 2021
Verified purchase

Just getting started and I already appreciate the service! Yes there are a lot of options you can use in the drop downs, but they really serve as a reminder to how much you actually do, day in and day out. This helps you add the most important bullets, even ones you could, and might leave out, in order to confidently comb through and reduce each job description to its strongest, concise explanation.

Reason I chose this business:

A close friend suggested it and is completely satisfied with his new resume. I had to try!

Reason I chose this product:

To have a special dedicated workplace for updating my resume that assists in keeping the flow going and ensuring your resume has exactly what current employers are looking for!

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you for sharing your feedback and rating us five stars!

Thumbnail of user paulr1271
1 review
0 helpful votes
December 28th, 2020
Verified purchase

Diplomatic, objective Human Resources professional (Employee Relations, Performance Management, Coaching and Counseling, Vendor Management/Relations, Training, Recruitment, HRIS, Payroll, Benefits, Compensation) of HR experience dedicated to promoting a positive, productive work environment for management and staff. Experience working in complex environments that require a high degree of confidentiality, discretion, and diplomacy.

Reason I chose this business:

More proficient help

Reason I chose this product:

More proficient help support

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you, for sharing your feedback and for giving us a great rating.

Thumbnail of user maximed32
1 review
0 helpful votes
January 1st, 2024
Verified purchase

Your website is clear and very useful. Thank you.
I will recommend it to others who want to use this kind of app to do their resume.

Thumbnail of user karlad242
1 review
0 helpful votes
September 22nd, 2022
Verified site experience

The cover letter templates are AMAZING! I never know what to say, but this tool was an immense help!

Reason I chose this business:

It came up in a Google search

Reason I chose this product:

I chose this product because I hate coming up with content for cover letters!

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you for sharing your feedback and rating us five stars!

Thumbnail of user robinl874
1 review
0 helpful votes
January 19th, 2024
Verified purchase

I haven't needed to update my resume for 19 years! The process was easy and the result professional.

Reason I chose this business:

Referred by a friend

Thumbnail of user paolav43
Paola V. – JobHero Rep

Hello,

Thank you so much! We appreciate the positive review! Happy customers make our days brighter!

Thumbnail of user antoinel33
1 review
1 helpful vote
September 6th, 2022
Verified site experience

I thought this was a free website. I feel duped but will pay the fee to obtain my resume

Reason I chose this business:

Used from a google search

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you for taking the time to rate us and share your thoughts with us!

We want to apologize for any confusion that this caused. To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features; this account allows you to download a plain text version that can be pasted on to a Word document completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.

In addition, we offer a 100% money-back guarantee for our 14-day trial; if you are not satisfied with our services, we invite you to give us another try!

Thumbnail of user georgef390
1 review
16 helpful votes
June 11th, 2020
Verified purchase

I like this program, but the comments included in the recommended statements section need to be changed to include "person-first language." For example instead of saying, "Special needs children" the comments should state "Children with special needs." No employer worth working for would hire someone who uses language like "mentally challenged students" or "special needs students."

Reason I chose this business:

It popped up in my browser when I searched for resume examples

Reason I chose this product:

It walked me through an overwhelming process and made it feel manageable.

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

We’ve taken note of your feedback and it’s much appreciated, George. We’re constantly looking for ways to provide the best experience for our customers and comments like yours help us do just that.

Thumbnail of user willk283
1 review
0 helpful votes
January 17th, 2024
Verified purchase

Quick and easy. Recommended bullet points are useful enough to edit to match my specific skills, etc.

Reason I chose this business:

Sister sent me a link as a recommended useful site.

Reason I chose this product:

Needed to see what the current resume formats are since I haven't prepared one in 20 years and used to be on the interviewer end.

Thumbnail of user paolav43
Paola V. – JobHero Rep

Hello,

Thank you. We truly appreciate your feedback. Happy customers make our days brighter!

Thumbnail of user amberr220
1 review
8 helpful votes
October 19th, 2020
Verified purchase

Nice service but disappointed that Job Hero was not transparent about costing money beforehand. It tricks you into spending a lot of time on a resume, only to take you to a payment page. If you would have been up front with the cost, I would have given 5 stars.

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you, Amber, our website offers a Basic Access account completely free which allows you to download a plain text version.

However, upon finishing the document, we also give the option of continuing with our premium features if you are satisfied with the end result. This gives you the ability to print, email or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.

Thumbnail of user g.e2
1 review
0 helpful votes
December 21st, 2023
Verified purchase

Service was fine. Just pisses me off when a website implies something as free and then after spending all the time creating it they charge you to have access to it. Just be more up front.

Reason I chose this product:

Job seeking

Thumbnail of user paolav43
Paola V. – JobHero Rep

Hello,

We apologize for any confusion and inconvenience. It's important to note that our services offer free access to download a plain text version. However, certain premium features require a subscription. We hope this clarifies any uncertainties!

Thumbnail of user kimberlym1829
1 review
0 helpful votes
November 1st, 2021
Verified site experience

This is one of the most amazing professional tools I've ever come across! I have always struggled to write a good resume, despite being well-educated, experienced, and qualified. Your resume builder is truly transformative and has given me so much more confidence in my job search. THANK YOU!

Reason I chose this business:

Easy to use platform with solid results.

Reason I chose this product:

My resume needed an overhaul for my current job search.

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you for sharing your feedback and rating us five stars!

Thumbnail of user janinen36
1 review
0 helpful votes
September 28th, 2022
Verified site experience

Thank you soo much. Iam applying for a job last minute and JOB HERO has saved me hours of stressful thinking

Reason I chose this business:

To assist me in creating a cover letter

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Hello!

Thank you for sharing your feedback and rating us five stars!

-JobHero

Thumbnail of user warnockg
1 review
20 helpful votes
September 9th, 2020
Verified purchase

I wish there was the ability to edit a bit more within each section. For example once the drop down are filled in (years worked, location, name) I would like the ability to edit/modify more. One template has your initials at the top, but because my name starts with doctor, it make my initials DW, when they are really JW. I couldn't modify this so I didn't use that template.

Thumbnail of user mnauelk
Manuel K. – JobHero Rep

Thank you for sharing your feedback and for giving us a great rating.

Thumbnail of user devonm160
1 review
0 helpful votes
February 4th, 2024
Verified purchase

The experience was professional at best. I appreciate how they offered suggestions for content of the resume

Thumbnail of user joselined1
Joseline d. – JobHero Rep

Hello!

Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.

Thumbnail of user lanad100
1 review
0 helpful votes
September 20th, 2023
Verified purchase

I liked the efficiency and suggestions. But had a feeling that feedback was a little bit general/scripted.

Reason I chose this business:

Just to try out

Thumbnail of user paolav43
Paola V. – JobHero Rep

Hello,

We appreciate your valuable feedback, as it helps us to continuously improve and provide better services to our valued members.

Thumbnail of user henryd498
1 review
0 helpful votes
January 4th, 2024
Verified purchase

It took me 15 minutes to have a well done professional resume, and it saved my interview

Thumbnail of user joselined1
Joseline d. – JobHero Rep

Hello!

We're thrilled to hear that JobHero helped you create a well-done professional resume in just 15 minutes and even more so that it played a role in your successful interview! If you ever need further assistance, we're here for you.

Thumbnail of user geraldines119
1 review
0 helpful votes
January 10th, 2022
Verified site experience

I had to try a few different cards a few different times to get it to work. Kinda a bummer

Reason I chose this business:

It was recommended from a employment counseling service.

Reason I chose this product:

I was told this would help me get a job.

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you for taking the time to bring this to our attention and our apologies for the negative experience. We take our user’s feedback very seriously, know that we hear you and we’re here for you, so when you have a chance please contact our Customer Service Team using the link provided below.

Contact Us: https://www.jobhero.com/contact-us

Thumbnail of user genellec3
1 review
0 helpful votes
November 26th, 2023
Verified purchase

I would've liked to have been able to play with the formatting a bit more so everything fit on one line or two

Reason I chose this business:

Because i needed help with my resume and didn't have any more resources

Reason I chose this product:

Because I liked the finished product and it gives me a baseline if i need to tweak it

Thumbnail of user paolav43
Paola V. – JobHero Rep

Hello,

Thank you for taking the time to share your feedback with us. We are committed to using it to make positive changes and enhance our offerings.

Thumbnail of user adriannah17
1 review
0 helpful votes
November 28th, 2022
Verified purchase

This was a complete life saver! I'm not dumb by any stretch, but this site helped me articulate my work experience so much more easily and quickly than I could on my own.

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Hello!

Thank you for sharing your feedback and rating us five stars!

-JobHero

Thumbnail of user donnam2336
1 review
0 helpful votes
September 20th, 2021
Verified site experience

Wow, I found this site randomly while building my mom a resume. The layouts are fantastic, so professional, but also creative. Also really affordable. Thank you guys so much! Love it :D

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you for sharing your feedback and rating us five stars!

Thumbnail of user stevef1565
1 review
0 helpful votes
December 7th, 2023
Verified purchase

Courteous, super helpful, and easy to understand. Very pleasant and well informed. Got the help I needed quickly.

Thumbnail of user paolav43
Paola V. – JobHero Rep

Hello,

Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.

Thumbnail of user farrisk4
1 review
0 helpful votes
September 1st, 2023
Verified purchase

My experience was great. Website was easy to use and understand. I would recommend this to anyone starting resume from scratch or transitioning into a different career!

Reason I chose this business:

Resume booster

Reason I chose this product:

It was easy to create and the add ons per job title was efficient and well written.

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Hello!

Thank you for the review and for rating us five stars!

Sincerely,
JobHero

Thumbnail of user jeanp653
1 review
0 helpful votes
September 15th, 2022
Verified site experience

I would have given it a 5 star but I didn't. The site did not mention their was cost before allowing you to complete the task then find out in the end. But beside that your site allowed me format my resume something I find challenging. Awesome experience. Thanks

Reason I chose this business:

I chose because of the option it provide. This is my first time been on JOBHERO.

Reason I chose this product:

I wanted to update my resume for awhile now.

Thumbnail of user yashirah2
Yashira H. – JobHero Rep

Thank you for the review and for rating us four stars!

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Thumbnail of user dougj2
Laura T.
Typically responds within 4 days

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