JustAnswer

I asked a question on December 25 that was never answered. I called on 4/5/2021 to cancel my membership. I was told everything was taken care of but here we are two months later, still being charged. The customer service chat is run by bots. I had to go through 2 bots before I could chat with a real person who took care of my request. Time will tell if they actually cancel my membership this time. I attached of the unanswered question made back in December

They trick customers with offers of $1-5 for an answer, only to quietly bill you monthly around $50+ until you notify them to stop. To get away with this, they go radio silent and make sure not to send any communication whatsoever. Once you start leaving negative reviews anywhere, they are all over it to try and control the online narrative. This is without question a company that fails in the long run. AVOID

This business is a total scam. Do not enter in your credit card info! My bank alerted me to suspicious activity, otherwise I would have never realized that they automatically charged me for a $60/month membership without my knowledge.

I have asked them multiple times to refund the money, I was never told I'd be automatically enrolled in a membership just for asking 1 question. It might be legal, but its an unsavory and unethical way to run a business.

Having a dispute with my landlord, threatened to sue me. I've never been sued so I could barely sleep. It was 11:45 pm and I was online desperately trying to find out Florida tenant/landlord laws. Found JustAnswer, didn't have high hopes but tried it anyway and within 10 minutes someone was responding and answering all my questions. That information changed my whole attitude and helped me sleep.

This site us a total scam. They take advantage of desperate vulnerable people. They advertise as $2 and then slip in this so called membership for $66. Absolutely disgusting and I will be spreading word so noone else gets ripped off

I paid my $5 for an answer that was not helpful because the lawyer was not in my state. She basically said I need to find a lawyer in my state. So I logged off i was done. Then I get charged for $60 for a month when I never used the service again. I tried to get a refund but they refused. They have sneaky practices with hidden agreements and I can't believe all these positive reviews are legit. It was completely over priced and not helpful.

I learned nothing new and the response I received did not reflect any legal knowledge, experience, or depth of thought.

I had an issue with my email account. Unfortunately, I could not wait for too long. This site tried really hard to help me. However, when they sent me an invoice was the wrong one. I panic, but the assured me that everything will be solved in few minutes, they do not charge me a cent.
They contacted me back straight away with a solution, very profesional approach, if I need help in the future this is the people I need to contact.

Fantastic, replies straight away, no issues, no problems.

Lawyer - Just Answer tricks you by offering to connect you with a lawyer for $5 or so. Then they charge $60 per month for a membership fee, applicable immediately, even though you don't remember seeing or signing up for it. Their customer service has so far been unreachable for me. The legal advice I got from the lawyer was okay, but the charges were deceptive. Avoid using this company.

This was hands down the most unpleasant experience I've ever had when it comes to online businesses. After day 4 of myself sending multiple emails, talking to multiple people, being promised phone calls that never happened, told by agents they would look into it and they would be right back but never came back and them saying they were marking my question as urgent I cancelled. If I could give them 0 stars I would. Super annoyed that I wasted my time for nothing!

I agreed to the monthly fee. The response I recieved was minimal but enough for me to know I needed additional legal help locally. Bit pricey to find that out but I did agree.
However they bill you monthly. I cancelled this the day I recieved my answer.
They kept billing me. Customer service was less than helpful. You really have to dig to get a phone number. I got one once I asked in their chat box.
Customer service claimed there was nothing they could do so I ended up play three times what I should have.
Just be very careful about engaging with them. It could cost you and there are better legal options available.

Out of state issues.provide great advise case law and areas to research. Would have loved a little more reassure or literature from them. But I did my home work and was able to find what I needed to finish the task

I did the trial offer and got back what ended up being incorrect answers and so I tried to cancel, within the 7 days. I thought it had been cancelled but received charges anyway. Tried to resolve it with customer service to no avail. Their Chat Center gave me nothing but company configured responses and then ended the chat even though I had more questions. They basically said too bad, we don't do refunds etc. I'll advise anyone to avoid their service.

I asked specific questions carefully written out and I get answers that don't even relate to my questions I signed up didn't get any good results so I unsubscribe and they won't give me my $46 back. What a waste of money.

Site advertises get an answer to a question - in my case trying to get a valuation of a painting I own - for $5. Unbeknownst to me they also charged me a $65 membership fee. This is a monthly charge that will continue until you cancel.

Sadly the "expert" they paired me with had no knowledge of the type of painting I had and ended up vastly undervaluing it. He didn't do any research to find the answer, just took a guess.

Deceptive and not worth the money.

I started the process early this morning, was hooked up with an expert by text. Then they had misunderstood I wanted phone call. So he told me to pay for phone call and he would call me. I called 5 times, waited on hold an average of 30 min each. They finally assured me he'd be calling any minute and he never did. Hours later, I call back and he is "offline" amd they can't help me. What a JOKE and a WASTE OF TIME!

My inquiry was to find legal direction to advocate for an inmate in jail whose health because of being in jail has caused physical health deterioration and life threatening condition to his heart, lungs, and major organs. We are caught in the middle of political lack of funding to jail to provide adequate health care to heal and restore. It is very, Very, VERY serious Thank you for your compassion and guidance.

Veterinarian called me within 8-10 minutes of my putting in request. Calm, good listener, knowledgeable, and helpful. Very glad to have reached him. And grateful for his advice

Having zero knowledge on the ins and outs of a television and its issues; coming across this site was a real boon! Very prompt response - very helpful and guidance which we felt we could trust. Excellent and worthwhile making the effort to contact them.

They answer my questions really fast and was very professional. Even if you feel like you don't need the extra information, it's great to have someone who can help you out.

These people took monthly payments from my credit card without me receiving any invoices or notifications that the deductions were happening. I believed the membership was cancelled. They were not prepared to refund any money. For me it would have been much, much cheaper to go to a local lawyer and ask my question, rather than lose hundreds of dollars in a series of silent deductions over many months until I realised and stopped it. Customer service with a view to any sort of resolution was non-existent.

Had to change Bank Details (following a hack of our Account) for approx. 20 Direct Debits. Managed all other than one that I simply could not get into their site. JustAnswer came to my rescue and sorted it out (albeit that it took some time). Very grateful for their help.

I literally just wanted to ask a simple question about my 2003 Audi body and then it emptied my checking account if this can save one person from just losing $40 instead of 5 Then I have done a good job please please don't use this site I'm sure there's a free one out there that does just as good of a job because I've seen the reviews good luck to you all much love PS I know I missed the small print but they really should have Made it more bold especially when in texts they told you it was just a dollar/$5