• LeatherCult

LeatherCult

Ratings On Other Platforms

Trustpilot
4.4 / 5

Overview

LeatherCult has a rating of 4.63 stars from 4,074 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LeatherCult most frequently mention customer service, great experience, and good quality. LeatherCult ranks 2nd among Leather sites.

  • Service
    254
  • Value
    247
  • Shipping
    248
  • Quality
    934

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 90.5%
Positive
800
Neutral
51
Negative
33
33
See all photos

What reviewers want you to know

Positive highlights

  • I've ordered from many different places, but Leather Cult has always been my favorite.
  • Great website and customer service, the section for customization measurements works well and it's very useful.

Critical highlights

  • A bit disappointed missing 2 buttons on the top collar of the jacket for the Dauntless Black Biker Leather Jacket.
How would you rate LeatherCult?
Business's Favorite Review

“This is my SIXTH purchase from LeatherCult, and I've...”

Jason in Missouri B.
12/17/23

This is my SIXTH purchase from LeatherCult, and I've never been disappointed.I'm their biggest fan. They are absolutely legit. Great packaging. Great accuracy. Great choices and shopping experience. It may take 3 weeks or more to receive your order, but it's worth the wait. Just phenomenal.

See full review
Top Positive Review

“Awesome bespoke leather coat!”

Mike B.
11/2/23

This felt like a risk, but it paid off. Choosing the style, leather type, and lining, along with specifying measurements seems like a great way to get the perfect garment, but being online/mail order it definitely feels risky. But it came in, fit great, and I'm already wearing it as a primary leather coat for cold weather. I'm very happy and it was worth the money spent!

Reviews (4,074)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (91) leather cult (71) customization options (34) size chart (34) leather jacket (167)
Thumbnail of user bfreec
1 review
0 helpful votes
January 5th, 2024
Verified site experience

I am a returning customer and I'm coming back because I am very happy with the jacket you made for me, now some years ago. Total quality all the way. Some information is missing from descriptions at the website, for example, you don't include if the blazer has shoulder pads, leaving me to assume it has, since blazers normally do. Other than that, the website worked well for me.

Thumbnail of user paulam1206
1 review
3 helpful votes
December 23rd, 2021
Verified purchase

I placed an order online for a custom made leather jacket. Although I thought I followed the detailed measuring instruction precisely, an employee contacted me wanting to affirm a measurement he felt might have been short. After further measurement details and suggestions, I added 2-1/2" to my sleeve measurement, and thankfully so! My jacket is of incredible quality and fit's like a glove! Thank you Leather Cult!

Thumbnail of user evanf90
1 review
2 helpful votes
September 16th, 2021
Verified site experience

Please consider creating easier return options for customers, and pay attention to the customers' selections.

Thumbnail of user samn582
1 review
0 helpful votes
June 27th, 2023
Verified purchase
• Updated review

This is my first time buying from LeatherCult, I believe in good service and good products for the money we paid for. The leather jacket was made too tight and I write in to inform the staff and ended up asking me to get it resolve by yourself locally. The measure was asked to take "without any allowance" but the jacket came so tight which feels very uncomfortable. The staff we made the jacket according to the size provided. I asked a question this is a leather jacket Who will wear a leather jacket without having any shirt or t shirt inside? LeatherCult is professional in making those jacket should know this basic allowance for 1-2 inch from actual size. Now only offering me 15% for future order. Look I'm not asking for any discount just wanted to get this problem fix. But I am asked to fix it myself locally.

very bad I’ve never came across such bad services. trying to push away the problem.

Reason I chose this business:

I first came to know from website and looking for a leather jacket. I thought I could get a good service but ended up very disappointed.

Reason I chose this product:

I alway wanted to have a good leather Jacket for myself I trust the product and do not mind to pay for more on good products.

Service
Quality
This is my first time buying from LeatherCult, Easy...
May 3rd, 2023
Verified site experience
• Previous review

This is my first time buying from LeatherCult, Easy to use and customer service quick responding.

Thumbnail of user kimm2443
1 review
0 helpful votes
January 6th, 2024
Verified purchase

Good responsive website. Ordering and payment is a snap. Delivery date estimate is accurate. Fast shipping.

Quality
Thumbnail of user tjc38
1 review
3 helpful votes
April 16th, 2021
Verified purchase

My jacket is perfect. I was very worried because some of the reviews were harsh, and there was also no phone number for me to call to get comfort. But I took a risk. Have to say, Leather Cult came through with flying colors. I would recommend that everyone take a printout of the measurements page to your tailor and get measured by a pro first consistent with the Leather Cult website. It will probably reduce error. My experience was great and I will now order more.

Quality
Thumbnail of user toddc672
1 review
0 helpful votes
February 13th, 2023
Verified site experience
Thumbnail of user curtish150
1 review
3 helpful votes
February 4th, 2021
Verified purchase

I received my package a week earlier than I was supposed to, which was unexpected, but a very pleasant surprise. The quality of the pants surpassed my expectations, and they are incredibly comfortable. I'm so glad I got them, and I will definitely be purchasing from here again! Before buying them I had some doubts, and was worried they wouldn‘t fit, or they would be too baggy... but nope, they were actually perfect! The customer service is also pretty fast, and thank you to Erica for answering all of my questions :)

Reason I chose this business:

I decided to do some research, and because you offer proper personal measurements and products at a more affordable price, I decided to go with your brand. I also liked the options for the types of leather you can choose.

Reason I chose this product:

I have been wanting a pair of leather pants for a long time, but never actually went through with purchasing a pair. Most sites are expensive, and sketchy looking, but your site seemed very much genuine, and i‘m glad I chose this brand.

Value
Shipping
Quality
Thumbnail of user rajinderd3
1 review
0 helpful votes
July 21st, 2023
Verified site experience
Thumbnail of user bobh1060
1 review
1 helpful vote
February 28th, 2021
Verified purchase

Ordered leather Jean's for my wife.
After sending off the measurements - the company contacted us with concerns to a particular measurement so we adjusted it and ended up with a perfect fitted pair.
They were delivered well wrapped and the leather is really good quality as is the finishing.
Will definitely be buying again.
At the price of the products... you are getting a bargain

Reason I chose this business:

Looked professional on line

Reason I chose this product:

Looking for leather Jeans for ages

Value
Shipping
Quality
Thumbnail of user jordans401
1 review
0 helpful votes
June 4th, 2021
Verified site experience

I have your symphony detachable hood leather jacket custom made and wear it pretty much every day in the winter and even year round on rainy days. Looking forward to my vest I just ordered! Such great work that lasts so well

Thumbnail of user mikeb3486
1 review
0 helpful votes
November 2nd, 2023
Verified purchase

This felt like a risk, but it paid off. Choosing the style, leather type, and lining, along with specifying measurements seems like a great way to get the perfect garment, but being online/mail order it definitely feels risky. But it came in, fit great, and I'm already wearing it as a primary leather coat for cold weather. I'm very happy and it was worth the money spent!

Reason I chose this business:

I checked reviews because I had no previous experience, but the reviews were really good so I decided to go for it.

Reason I chose this product:

I just really liked the cut of the coat as it was shown on the website, and liked that it could be customized to meet my specific needs/wants.

Quality
Thumbnail of user kimb1296
1 review
1 helpful vote
March 9th, 2021
Verified purchase

I honestly wasn't sure this website was legit but after a friend had a good experience decided to give it a go. I ordered the Mass Effect jacket with custom measurements and it fits like a glove. All the details are correct and as advertised. I've seen a lot of bad reviews for this company out there but my experience was solid. Two thumbs up, absolutely love this jacket.

Reason I chose this business:

Friend recommended it

Reason I chose this product:

Always wanted a Mass Effect replica jacket!

Value
Shipping
Quality
Thumbnail of user jeanettea97
1 review
6 helpful votes
December 3rd, 2021

I order a jacket last month and put in my measurements and noted that I was a woman (it was labeled as a man's jacket). Great looking jacket when it arrived. I checked the measurements when they arrived and all but 1 match, the biceps. Leather cult admitted that they added 4.5 inches to my measurement of the bicep area. What I received was a leather jacket with baggy arms, Looks like I'm a kid wearing my dads jacket in that area. They offered me a $15 gift certificate to reorder the jacket.
$15 in leather cult money is unacceptable. Why should I have to shell out another $180 plus tax (minus 15 lol) because they added inches to my measurement without informing me? Doesn't seem right. I wrote back and hope they will make things write in an adequate fashion. It's one thing if my measurements were off, but for them to admit that they added to one of my measurements without telling me?

It will cost me $75 to have a leather alteration made here in the Los Angeles area, and I hope they will cover that or send me a new jacket.

Fingers crossed that leather cult customer service will match the beauty of the jacket. Stay tuned for an update.

Thanks
Jeanette Aguilar

Service
Value
Shipping
Returns
Quality
Thumbnail of user dorianm62
1 review
0 helpful votes
January 20th, 2024
Verified site experience

Little bit of trouble as merchant does not accept reloadable prepaid cards (even though its a government backed 'welfare' deposit card). Got a new bank account after payong off some fines and securing regular direct deposit and now i'm not restricted in making purchases. Very excited! Perfection in the measurement request form and loving the expansive color selections, i dont even have my initial outfit yet and I know already I'll be returning

Thumbnail of user joem1834
1 review
1 helpful vote
February 27th, 2021
Verified purchase

I saw a jacket that looked great online, but you never know till you see it up close. I loved the fact that you can customize almost every aspect of the piece. Production, shipping and delivery were all very prompt and when delivered, the quality of the jacket was better than I even hoped for. I highly recommend Leather Cult and will very likely be ordering again.

Joe M. USA

Value
Shipping
Quality
Thumbnail of user maunik
2 reviews
2 helpful votes
January 4th, 2021
Verified purchase
• Updated review

Easy user friendly, high quality, great stitching and designs made to fit your exact specifications. Luxury look and felel at low cost and excellent speedy service

Reason I chose this business:

Design was what I was looking for and the price was amazing. Also important was making it to my exact measurements.

Reason I chose this product:

Miami is not super cold so I wanted a crop leather celebrity look

Value
Shipping
Quality
Easy user friendly
December 14th, 2020
Verified site experience
• Previous review
Thumbnail of user butchj4
2 reviews
1 helpful vote
April 17th, 2020
Verified site experience
• Updated review

Very odd to manage site? Not very easy for me. Took some time, hope it's worth it.

I want to say, perfect, perfect, perfect!
July 23rd, 2021
Verified purchase
• Previous review

Fit is perfect. The gold leather is perfect. Two inside pockets. Leather is on the more heavy side, like thick.

Reason I chose this business:

Quality of product is somewhat better than what you would find on most ebay venders.

Reason I chose this product:

Simple, they sent me an ad with this gold western style shirt, back around december?

Quality
Thumbnail of user sams1776
1 review
0 helpful votes
January 24th, 2023
Verified purchase

Super excited to rock these bad boys. They're my first pair of bespoke leather pants. The fit was perfect; exactly what I measured for. The zippers are all functional, I have plenty of mobility, the leather itself feels amazing, and they look hella rad! Very, very pleased overall. Will definitely be placing another order in the future. Thanks!

Reason I chose this business:

Good reviews on bespoke leather garments and good pricing.

Reason I chose this product:

Dude. They look so cool c’mon obviously that’s why.

Quality
Thumbnail of user johnd3240
2 reviews
0 helpful votes
May 5th, 2021
Verified purchase

Overall, it was a most enjoyable one. I don't do reviews; but I'm making an exception to that established rule this time.

[No matter what I put here, the box turns red; your tech guys may want to look into this.]

Reason I chose this business:

I'm a 35 year old male who stands at 5 feet 8 inches tall but has a waist circumference of 27 inches. Leathercult and MYOJ are the only 2 online services that I know of that do custom made orders. Unfortunately, they're both overseas -- which means I don't get my final product until 3-5 weeks down the road. It's a lengthy process, but It's usually worth it in the end.

Reason I chose this product:

Out of all the jackets on the site, I liked this one the most. Now, it's officially the warmest jacket I currently own; and it's stylish to boot. I want to get one that doesn't exceed my beltline but in order to do that, I need to make sure that my measurements are correct before placing another order. I do wish the product(s) arrive sooner than 3-5 weeks though. Alas, some things just can't be helped.

Quality
Thumbnail of user markb5418
1 review
0 helpful votes
November 7th, 2023
Verified purchase

It is a wow than any other jacket I have owned, very impressive, great quality of workmanship, the color is on point,great napa leather, soft and Thank you great work!

Checking on shipment status!

Reason I chose this business:

It was hand made custom product!

Reason I chose this product:

Quality of the leather!

Service
Quality
Thumbnail of user dont416
1 review
1 helpful vote
June 13th, 2023
Verified purchase

Bought the van diesel jacket and it arrived as we thought. Shipping costs were pretty high but that is the one I wanted. It was ridiculously small for an XL. Sent pictures and it not even close. Not sure where we go from here

Not resolved as yet

Reason I chose this business:

Looked on line for this type and of jacket. Very nterested in o5gervproducts as well but the measurements are way off

Reason I chose this product:

Saw on line and picked this particular one

Service
Quality
Thumbnail of user carlosd493
1 review
0 helpful votes
November 12th, 2023
Verified purchase

Only 3 weeks to receive this nice tailored blazer jacket! My first experience with this site but quite pleased! Termination is supreme and leather quality excellent! Can't beat price and surely will order more stuff in the future! Thanks

Reason I chose this product:

Web ranking

Quality
Thumbnail of user roxannet92
1 review
0 helpful votes
November 29th, 2023
Verified site experience

I'm so excited to see my jacket and I look forward to buying more from you guys in the future

Thumbnail of user juliam1126
1 review
1 helpful vote
September 20th, 2023
Verified purchase

The measurement instructions are very good with both pictures and written instructions. I found that very helpful. I also contacted the company with a few questions, and they got back to me within 24 hours. Now, we wait...very hopeful for a stellar product.

UPDATE: The leather coat I received for my husband's birthday was not only exactly like the website photo, but the measurements were perfect! The quality was spectacular, and the little extras like the inside satin pockets are lovely touches. Hubby was impressed, and he looked amazing in it. Thank you, Leathercult!

Service
Quality

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Studio S.
Typically does not respond to reviews

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4.6
4,075 reviews
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