• Match

2018 CUSTOMER CHOICE AWARD

Match

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Overview

Match has a rating of 3.08 stars from 2,243 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Match most frequently mention new people, and serious relationship. Match ranks 18th among Dating sites.

  • Service
    196
  • Value
    206
  • Quality
    198
Positive reviews (last 12 months): 11.1%
Positive
10
Neutral
3
Negative
77
38
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

  • They have no customer service phone number; in fact, they have no customer service.
  • When a consumer "cancels" an account, it is illegal and unethical to charge their credit card.
  • I got a membership for 3 months and I can't get on there because my phone number is wrong and I can't verify it.
How would you rate Match?
Top Positive Review

“I've been using Match for about two years and I must say I'm very pleased with their service.”

Cemile M.
2/25/23

I've been using Match for about two years and I must say I'm very pleased with their service. They have a large user base, and the website is simple to navigate. I was looking for a relationship but didn't want to get hurt again, so I tried online dating sites. In my opinion, Match Online Dating Sites is by far the best online dating site. They have many users from all over the world who are very friendly and easygoing!

Top Critical Review

“Old and outdated, poor service”

Mel E.
1/21/24

There is no anti-scam policy like on Seek4Her and other trusted sites. It's hard to say who is real, their trust level is basically zero. I found many of their girls in local networks posting photos with their boyfriends and husbands. I wish it was easier to see these women on video. Match is definitely overpriced taking in account the poor service they provide. It's old and outdated site, they don't have all the modern and convenient features.

Reviews (2,243)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (211) credit card (118) phone number (37) email address (20) auto renewal (87)
Thumbnail of user mele61
1 review
0 helpful votes
January 21st, 2024

There is no anti-scam policy like on Seek4Her and other trusted sites. It's hard to say who is real, their trust level is basically zero. I found many of their girls in local networks posting photos with their boyfriends and husbands. I wish it was easier to see these women on video. Match is definitely overpriced taking in account the poor service they provide. It's old and outdated site, they don't have all the modern and convenient features.

Thumbnail of user maries1273
1 review
0 helpful votes
January 31st, 2024

I was overcharged 75.49, so far and tried to contact via phone number listed on bank site but only outgoing message *******161. Followed prompts to leave email but when hit submit it dumped me completely from site. Think this site only wants money with absolutely no support for customers. Haven't even had time to determine if profiles are legitimate as I too was told the match I tried to contact was removed. Something really wrong here and the total lack of support is BIG RED FLAG. I have never left a bad review on any site giving the company a chance to help but they don't offer any real help just the circle runaround. You have been warned.

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Thumbnail of user keepcalmandwagon
1 review
0 helpful votes
January 15th, 2024
• Updated review

I set my profile to Hidden, so no one could see me unless I clicked "like" on their profile. I did this for real and important security reasons. Match changed my settings to "everyone can view profile." They did that, I assume, so they have more people to show on their "Discover" feature.

I found out about this only when I started getting Likes from men whose profiles I had not approved.

This happened to a friend, too. We are both older women, with good reasons to want privacy. I think Match gets more male members than female, and they "unhide" profiles on purpose.

This is shameful, dishonest, and potentially dangerous.

Avoid this website!

Tip for consumers:
Poorly managed. Dishonest company.

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Value
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Really disappointed, on so many levels
August 3rd, 2023
• Previous review

I have been on Match for a short time, and have already encountered many issues with the app. Some of them are annoying, some really concerning.

First, the app seems to be designed to up-sell services. When you sign up for basic service, you have seemingly infinite access to "discovery" (which is flipping through available, presumably edited, profiles). But that doesn't last. After some weeks on the site, you are allowed a limited number of views before it closes down. The message comes up that you have to wait for your next set of matches. But you can upgrade to boost you profile, and views, for a fee! I am constantly offered upgrades. I can pay for "super likes" (this service was offered while I was viewing a profile that was too good to be true, and which I suspect was just a fake, presented as bait), primary placement during high-view hours, etc. It's ridiculous and annoying.

Second, the algorithm ignores my preference parameters. I specified men who have at least a college degree, are within a specific age bracket, and live within X miles of me. I am constantly presented with "matches" who live many hours away, have no degree, and who otherwise fall way outside my parameters.

Third, even though Match brags about their safety measures, they seem to have no way to follow up when one reports a member for any reason. I have encountered some very dodgy men on Match. Only one was concerning enough that I reported him. I have exchanged several emails about this man with Match support. The case has even been escalated. But all they do is ask me, repeatedly, for the man's contact information — real name, address, phone number, etc. This is for a man whom I met, and with whom corresponded, on their dating app. I never never met him in person, or had contact outside of the app. I never even did a video chat with him (a service on the Match app). Just messaging. Why would I have that personal information? Match should have it.

FYI, what this man was doing was trying to find out where I live. He was doing that in a careful, "grooming" sort of manipulative give and take, claiming that he once lived in my area and describing things around here. Then he would ask whether I lived close to that specific thing, and he'd ask for physical details of my neighborhood. It got creepy and alarming really quickly, so I contacted Match.

I've met men on Match who have been using the app for a decade. It can be a very sad place. I'm sure there are good people on there, and you may luck out and find a potential partner. But my experience has not been good. I am thinking of canceling my subscription.

In summary, my experience with Match is that they exist primarily to up-sell subscription services and extras, their matching algorithm is poorly designed and inadequate, and they have no real or effective way to protect users from bad actors on the site.

Women who are looking for men, beware. I wish you luck in your search. Take care of yourselves.

Thumbnail of user mikkig10
2 reviews
0 helpful votes
November 27th, 2023

I was told by several people they had met nice people via dating apps. I've been divorced for a few years and decided to try Match.com. I've been on this site for about six months now. I'm relatively pretty, well-educated, interesting and have sent likes to hundreds of men, but never hear back from most of them. It's not been a very good experience. Many of the people who've been allowed to contact me have been scammers, not really who they say they are. Other times people I've liked and given my phone number have been removed because they need to pay more money to the company for an anonymous number and can't contact me. I'm supposedly a Premier Member, but even though I've paid a lot of money and extra money for special likes, it's not resulted in any decent matches. They encourage buying "boosts, gifts, being able to see who read your messages, who can see you, etc. As a Premier Member, shouldn't all this have been included in my initial membership? Not a good way to meet people, and sometimes I've felt sad and not very lovable, but I have to remind myself that most of the men don't even seem me or my messages unless they're willing to pay extra for everything! Don't use Match!

Tip for consumers:
Won't refund your money, just hide your info.

Products used:
Dating site

Service
Value
Quality
Thumbnail of user cemilem1
8 reviews
2 helpful votes
February 25th, 2023

I've been using Match for about two years and I must say I'm very pleased with their service. They have a large user base, and the website is simple to navigate. I was looking for a relationship but didn't want to get hurt again, so I tried online dating sites. In my opinion, Match Online Dating Sites is by far the best online dating site. They have many users from all over the world who are very friendly and easygoing!

Thumbnail of user jenniferl3399
1 review
0 helpful votes
October 2nd, 2023

The worst customer service I have ever goten. I got a membership for 3 months and I can't get on there because my phone number is wrong and I can't verify it. So It was a waste of money, I get all kinds of notifications but I can't get on there because I can't verify my phone number because it is wrong. Plus I have sent them an email saying that its all wrong and no feed back. So I paid for a subscription I can't use.

Tip for consumers:
It would be a good site if they had customer service. I have used it before and It was fine. But this is rediculous. Thank you!

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Value
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Thumbnail of user jonasd47
1 review
2 helpful votes
July 17th, 2023

Do you know how much time I wasted on Match? Two years!
Match gave me only one date with a selfish drama queen. It might have been a good service years ago, but it's not the case any longer. You can contact women endlessly going round and round in circles with no results. Match is not a client-oriented platform anymore. All they care about is getting as much of your money as possible. For this purpose they use fake accounts and bots.

Thumbnail of user seang674
1 review
1 helpful vote
November 22nd, 2023

I was on that site paid my money. And they told me I had to get off because I was real. To woman. They want yes and no men on site so they can keep getting money. I will never use match again. And I ask for my money back after they threw me off. And they said no. Real men don't use match.

Thumbnail of user zp19
1 review
0 helpful votes
September 17th, 2023

First used it 20 years ago (2003) and a 15 yr marriage, I tried it. Just don't! Signed up & had to pay prem membership to view other's photos and emails. Sent out over 200+ personal likes/ emails. Never received a single like/email back. (Only a few views) Don't have a profile if you're not going to meet up in person. (There has to be restrictive measures to this.) A lot of fake, flakey and shallow people out there.

Service
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Thumbnail of user georgek1379
2 reviews
2 helpful votes
September 20th, 2023

I couldn't find any women who would match my search criteria. There are many con artists focused on your money. The only ones left are complete undesirables. Another annoying thing on Match is overcharging. I took my Match profile down which didn't prevent Match from adding another bogus charge to my credit card. I recommend to avoid Match!

Thumbnail of user candys179
1 review
0 helpful votes
August 19th, 2023

Looking for a life partner to live with...and also a man who will not maltreat me as well...

Tip for consumers:
my pictures

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Value
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Thumbnail of user randys1270
1 review
0 helpful votes
November 16th, 2023

Match.com agreed to give me a refund…
Match.com agreed to give me a refund said it was done on their end and it'll be in my bank in a day or two a week later I get a hold of them and they said they can't do it because I purchase through Apple that I needed to go to Apple so I go to Apple and Apple says they didn't have it. Just went back-and-forth for over two months then I looked on my PayPal and went back and found where it was charged from Match to PayPal. I got hold of them again and show that to him and approved it. It took me a week and 10 tries to get them to respond. And then when they responded, they said well you received a refund before those dates and there was a one time deal for refunds. I responded back that this was not about those refunds. You agreed in writing that it was February 2 and April 7 charges that you agreed to refund the only reason you couldn't you said it's because it was through Apple now that I prove that it's not through Apple they say I can't have it because I already got a refund months before for a double charge do not use these. It is the worst dating site in the world full of scammers and you cannot get any help whatsoever. They just take your money and keep taking and taking they put up people for you to match with and you like them but they won't let you see him unless you spend more money to buy. Super likes. These people should be in jail not running a website.

Tip for consumers:
they agreed in writing to refund me the money, but said I got it through Apple so then they couldn’t but when I prove that I bought it through Match through my PayPal, then they tried to come up with another excuse that said, they refunded me money months before that which has nothing to do with this one that was a double charge and they already agreed in writing to refund the money that they’re refusing to refund now

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Thumbnail of user ceeg10
2 reviews
3 helpful votes
August 18th, 2023
Verified purchase

MATCH?! NO WAY! THEY DO NOT HAVE ANY CONTACT PHONE NUMBERS ANYWHERE THAT WORK! YOU WILL NEVER TALK TO A PERSON, EVER! MOST PHOTOS ARE NOT ACTIVE DATERS ON THE SITE. REPEAT PROFILES, VERY FEW TRULY AVAILABLE WORTHWHILE MEN! I SENT THEM 28 PAGES OF PROOF OF THEIR ERROR TO NO AVAIL. ONLY REASONS THEIR NUMBERS ARE HIGHER IS BECAUSE THEY OWN A WHOLE GROUP OF DATING SITES! TONS OF LAW SUITS AND CLASS ACTION LAWSUITS!

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Value
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Thumbnail of user brasscitypainting
1 review
0 helpful votes
October 26th, 2023

They're still not letting me see my matches n who's interested in me, I gotta give it to them. We're going to see what happens n I'll definitely keep everyone posted! Good er bad you'll hear about my exact experience with this company and how they go about caring about us

Thumbnail of user dough571
1 review
4 helpful votes
November 22nd, 2023
• Updated review

When trying to join match.com dating site, the email I use for everything brought back a message that it could not be used to register on their site.

Service
Value
Quality
Not a good place to go if you want to protect your personal data
March 14th, 2023
• Previous review

Signed up, Next day tried to log in, email and password were correct, after 2 attempts was locked out and got message to call customer service. Severe technical problems or worse, just a way to get your information and sell it. Safety is impossible when the site is so messed up. Doug

Tip for consumers:
Read the negative reviews in particular, it could save you a lot of grief.

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Value
Quality
Thumbnail of user tromper8
1 review
1 helpful vote
October 19th, 2023

Match have revamped their website but it's nearly impossible to search for profiles now
Won't be using it anymore never mind subscribing to it

Value
Quality
Thumbnail of user seanc1005
1 review
2 helpful votes
March 23rd, 2023

I think Match should strongly consider having a feature where after you "like" somebody and send them a message, that you can STILL view them and see the message you sent, because right now, once you send one message, they're gone unless they respond. What if you wanna say something else in addition, or show a friend their profile?

Thumbnail of user ps7687512
1 review
0 helpful votes
November 26th, 2023

$50 a month? No way in hell. So many fake profiles that link to other sites. Don't waste your time or money

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Value
Quality
Thumbnail of user williamh3537
5 reviews
16 helpful votes
May 17th, 2023
Verified purchase

I bought a 6 month premium membership because of the better price (April 2023).
Only been on there a month and it's been over a week without any match discoveries that match is suppose to create. I even broadened my search to a 60 mile radius! NO MATCHES! I should have bought just one month instead of wasting over $100 on this subscription. WORST SITE EVER!

Tip for consumers:
JUST BUY A ONE MONTH SUBSCRIPTION!!!

Value
Quality
Thumbnail of user rilesr1
1 review
0 helpful votes
October 7th, 2023

App almost never works correctly. No attention paid for the filters I set.WANTED ONE MONTH AND WAS CHARGED FOR 6 WHEN CONTACTED THEY BASICALLY SAID TOO BAD WORST SITE EVER DONT WASTE YOUR MONEY. HORRIBLE

Tip for consumers:
DONT

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Value
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Thumbnail of user davidr2851
3 reviews
7 helpful votes
August 19th, 2023

I just paid 97.00 for a 6 month subscription. I can't even see who viewed me unless I spend another over 150.00 and have sent emails asking for a refund, which they say they don't give. I found a good match in my area, and tried sending her an email, it didn't work. This is a rip off. I'd never sign up for this if I knew that this was what it is. I should have read the other reviews before doing this.

Tip for consumers:
They also post a lot of fake reviews on other websites. I believe they have over 100000 people online, lots of rip offed customers and mostly likely the women don't pay, why should they? If they have any looks, they're getting 100's of messages a day.

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Thumbnail of user rickk273
1 review
13 helpful votes
August 9th, 2020

So, I had been looking for someone for awhile, and spent the time to fully fill out a profile, and paid the subscription fee. I was wondering why no one was responding to any of my messages. Well apparently the subscription does NOT allow for free users to reply to subscribed users without the subscribed user paying more for that service. So in effect you not only have to pay to be able to use it in ANY way, you also hope that anyone your interested in is also a subscriber, and if that cutie is not a subscriber well looks like your paying even more for that person to be even capable of replying.

Tip for consumers:
Avoid

Value
Quality
Thumbnail of user murphykr73
1 review
0 helpful votes
September 3rd, 2023

All the users on the site are scammers… and this site criminally takes your money for garbage users and content. They should be held accountable for not verifying users… but why would they when their scammers help them make innocent users believe the site is legitimately working. And if you try to approach them with the 3 day money back guarantee policy and a scammer has contacted you and you think it is real… match refuses the money back because you engage in communication with the scammer. What a racket and Match.com is the ultimate scam.

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Thumbnail of user franka1102
2 reviews
4 helpful votes
July 5th, 2023

I reported a problem with their matching algorithm two months ago. During each interaction with customer support, I was told that they would escalate the issue and it will be fixed soon. In my corporate experience, escalation of a customer-facing production issue means no one goes home until the problem is resolved, usually in less than 24-hours. For match.com it apparently means they'll just keep stalling and placating the user. Either their tech team is incapable of diagnosing and resolving the issue, or they are so overwhelmed with other bugs in the software that this one is at the bottom of a long list of software issues. You have many other online dating vendors from which to choose, I suggest trying one of them.

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Thumbnail of user kaler8
2 reviews
5 helpful votes
June 10th, 2023

I met my g/f 6 months ago on Seek4Her Now she is here with me in Vancouver. But do you know how much time I had wasted on Match before I came across a working dating site? Two years! Match gave me only one date with a selfish drama queen. It might have been a good service years ago, but it's not the case any longer. You can contact women endlessly going round and round in circles with no results.
Match is just not worth all the time and efforts it requires. It's filled with arrogant and rude women who hate all men. Match has great concept but awful implementation. Too many fake profiles that have zero activity level on the site. I guess they are used as bait-and-switch.

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About the business

Match.com is the number one destination for online dating with more dates, more relationships, & more marriages than any other dating or personals site.

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