• MDG

MDG

Overview

MDG has a rating of 4.21 stars from 5,361 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery, and payment plan. MDG ranks 8th among Electronics sites.

  • Service
    267
  • Value
    253
  • Shipping
    243
  • Returns
    137
  • Quality
    227

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 41.1%
Positive
37
Neutral
5
Negative
48
104
See all photos

What reviewers want you to know

Positive highlights

  • Great customer service, reasonable prices, and most importantly, an opportunity to rebuild credit.
  • Product came in good condition, and the payment plan was great for my budget.

Critical highlights

  • Checking my bank account with $1,000, no savings, and because I am out of work at this moment, I make 16,500.
  • So here I am stuck with a broken Nintendo Switch that I already have to start paying for.
How would you rate MDG?
Top Positive Review

“Always a pleasant experience With MDG”

Keith H.
1/10/24

I have been a customer for about 20 years, and have had nothing but great experiences with MDG staff and products. And with their payment plans they make it so very easy. Truly one of the finer businesses out there.

Top Critical Review

“Play way too many games q”

Tro E.
1/8/24

Played me in every way possible with thinking I am getting this and that then deny me. Waste of freaking time!

Reviews (5,361)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1187) payment plan (99) bank account (59) quality products (41) verification process (40) nintendo switch (31)
Thumbnail of user trolundae
1 review
5 helpful votes
January 8th, 2024
• Updated review

Played me in every way possible with thinking I am getting this and that then deny me. Waste of freaking time!

Service
Value
Shipping
Returns
Thumbnail of user annedream
Marija R. – MDG Rep

We are sorry to hear that your experience with us was not an amazing one, Tro! We strive to provide the best possible experience to our customers and apologize for any inconvenience that this may have caused. Customer's pre-qualification is not considered a final approval decision. As defined in our General Terms of Use https://secure.mdg.com/content/?type=terms&, all orders placed must obtain preapproval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information in decision making process, before accepting any order.

Disrespectful to American side
September 25th, 2023
• Previous review

Hello, MDG is disrespectful, not mindful at all,and don't care for Americans. I worked I. CUSTOMER SERVICE for years and never experienced anything like these people. I recommend staying away from this company. Not because of my situation, because you never know who these people overseas or in another really are. Probably dangerous. But those people go to jail too.

Tip for consumers:
Full of dogsh**!

Products used:
None

Thumbnail of user keithh1352
1 review
0 helpful votes
January 10th, 2024
Verified purchase

I have been a customer for about 20 years, and have had nothing but great experiences with MDG staff and products. And with their payment plans they make it so very easy. Truly one of the finer businesses out there.

Thumbnail of user annedream
Marija R. – MDG Rep

Thank you for your kind words, Keith! We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.

Thumbnail of user glenf131
1 review
0 helpful votes
January 12th, 2024
Verified purchase

MDG promotes time and time again shop now save later. After a recent purchase they refused to honour that commitment. Belligerent agents do nothing to help and take advantage of the fact you have already signed a purchase contract. This company has gone desperately down the toilet in recent years

Thumbnail of user annedream
Marija R. – MDG Rep

We're sorry to hear that you had a poor experience with our Customer Care Team, Glen! We strive to provide exceptional service to all of our customers, and we're disappointed that we fell short in your case. Your feedback is much appreciated and will help us improve. We would like to assist you regarding this matter, please reach us directly on 1-800-906-0976 ext. 370.

Thumbnail of user lijck80
1 review
1 helpful vote
November 27th, 2023

Do not spend your money with these dishonest people, my order was cancelled for no reason at all, they try to make me believe my bank declined the payment when the money was there 3 days early,payment was supposed to be made on Wed it never came out of my account, I spoke with Mary the day after Thanksgiving she said my payment would come out the following Monday still no payment deducted so I call and now Mary doesn't remember the conversation they are so full of it.Do Not Waste your time here all they do is lie, I should have listened to the reviews

Tip for consumers:
I recommend no one do business with these people

Thumbnail of user annedream
Marija R. – MDG Rep

We are sorry to hear that your experience with us was not an amazing one, Lionel! The payments were scheduled in a weekly frequency starting from November 15th, 2023. As per the policy, if you fail to make any of your down payments on time, the order will be cancelled. Unfortunately, the November 22nd payment has returned as insufficient banking. The refund for November 15th payment has been posted. We apologize for any inconvenience that this may have caused. For any other concerns, you can reach us directly on 1-800-906-0975 ext. 357.

Thumbnail of user bradyb136
1 review
2 helpful votes
December 8th, 2023

They signed docs with my name that I never signed. Said I agreed to purchase price and payments and need to be held accountable makes me wonder how many others they've screwed over

Service
Value
Shipping
Returns
Quality
Thumbnail of user annedream
Marija R. – MDG Rep

We are sorry to hear that your experience was not an amazing one, Brady! We strive to provide exceptional experience to our customers and apologize for any inconvenience that this may have caused. If the Application was made without your knowledge, we would like to assist you further regarding this matter. Please contact our Verification Department directly on 1-800-906-0975 ext. 341 so they can cancel the Application and prevent this from happening in the future.

Thumbnail of user spencerr42
1 review
19 helpful votes
March 5th, 2020

I've been a customer for awhile now. There rates are outrageously high, there delievery and wait times are very lengthy, the begining was quite the hassle, I'm paying out the remainder of my balance today and never looking back. I suggest no one uses this company as you can buy the same product in stores for cheaper.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your feedback! We're sorry to hear that we weren't able to meet your expectations. We work really hard to offer the lowest prices and make the shopping affordable and possible for everyone. Additionally, we carry an open term loan and you can make extra payments or pay in full anytime. The faster the balance decreases the more money you'll save.

Thumbnail of user deboraha1480
1 review
1 helpful vote
June 23rd, 2023

I hesitated using any company for financing my PC, but glad I did and went with MDG. The customer support representative I had (Mitchell), was incredibly helpful. The product arrived right on time and after hook up, was exactly what they said it was and was zero hassle. Technoid built a beautiful rig and I'd 100% recommend both companies. Payment plan is easy to manage online. I was worried about shipping but they packed that PC like it was the Hope Diamond.lol Awesome all the way around.

Thumbnail of user annedream
Marija R. – MDG Rep

Thank you for the fantastic review, Deborah! We are grateful for your kind words and are pleased to know that our service has exceeded your expectations. We really appreciate you being a customer and we are looking forward to hear from you again.

Thumbnail of user markd1376
1 review
11 helpful votes
May 1st, 2020

The information these people want is ridiculous. Do not buy from. Go somewhere else you will be much happier.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thanks for the feedback! We do this for security purposes and there is a reason behind every request. Income needs to be verified so that we can set up a customized payment plan with the customer, and our terms and conditions state that we may ask for more detail at any time. We have been in business for many years and recently celebrated our 29th anniversary. Information is not requested with the intent to cause such frustrations, and we do apologize. Please understand that we are an online-only company and we must take precautions when lending to prospective customers as it is different from financing done physically in person.

Thumbnail of user marcb836
1 review
0 helpful votes
January 7th, 2024
Verified purchase

Waiting for product to arrive. Customer service was very helpful.

Thumbnail of user annedream
Marija R. – MDG Rep

We are so happy that you enjoyed your experience with us, Marc! We appreciate the great review and look forward to working with you again soon.

Thumbnail of user lorenzoe12
1 review
9 helpful votes
December 29th, 2020

They got all my personal information including banking which include my name and address and then they asked me to send picture of me to verify my address, then why the hell did i include all those personal information about me which included my address and full name in my own back statement? I say cancel my profile and delete all my personal information, cause this site sound shaddy for asking my all those thing a normal site would never ask!

Service
Value
Shipping
Returns
Quality
Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thanks for the review, Lorenzo! We do this for security purposes and there is a reason behind every request. Our terms and conditions state that we may ask for more detail at any time. Information is not requested with the intent to cause such frustrations, and we do apologize. Please understand that we are an online-only company and we must take precautions when lending to prospective customers as it is different from financing done physically in person.

Thumbnail of user jenniferw384
1 review
1 helpful vote
December 28th, 2023
• Updated review

Until this past week I would have said I was a good customer and would always do business with MDG again, that has all changed. I ordered a few things for Christmas and paid for 2 day shipping however there was a mistake made in the shipping department and they were sent economy instead. MDG said they obviously would be taking the shipping charges off my bill but now they have changed their minds. I made several calls to Fed-ex and arranged delivery myself and by sheer luck got some of my items on time and because of my phone calls and arrangements with fed ex MDG is now saying they will not take the shipping charges off my bill. I do as well have the shipping labels that state they were sent economy and not 2 day delivery! I will not be a returning customer again! I will add a picture of at least 1 of the labels that say they were sent economy

Tip for consumers:
They tell their customers one thing then do another. It’s ok though, my lawyer will be getting the proof of what I’m being charged for as well as the packaging stating they charged me for something that I did not receive

Products used:
These items were Christmas gifts so the ones I got on time were still given

Service
Value
Shipping
Returns
Quality
Thumbnail of user annedream
Marija R. – MDG Rep

We're sorry to hear that your experience with us was not an amazing one, Jennifer! We strive to provide exceptional service to all of our customers, and we apologize for any inconvenience in this case. Our Customer Care assistant will be in touch with you regarding this matter as we would like to make your experience a better one. For any further concerns, you can reach us directly on 1-800-906-0976 ext. 370.

Great company!
May 5th, 2021
Verified purchase
• Previous review

This is the second time Ive ordered through this company and I will continue to order from here. The products are great and the people are wonderful!

Thumbnail of user dianea1261
1 review
0 helpful votes
August 4th, 2023
Verified purchase

When you order something takes too long for tracking and actual date on when you will receive merchandise. It is way too vague. We as customers would like better information so we can plan for it..

Thumbnail of user annedream
Marija R. – MDG Rep

We are sorry to hear that your experience with us was not an excellent one, Diane! The items are shipped after the order is invoiced on MDG's side. It takes 1-5 business days for the Marketplace Seller to ship and provide the tracking information. Your feedback is appreciated as it help us improve our service.

Thumbnail of user lesseton680
1 review
1 helpful vote
November 16th, 2023

I would have to say that this is one of the worst companies ever and would definitely not waste any time ordering anything from this company! I was a MDG customer for years was given a $1500.00 credit for purchases. I paid off my order which grew with major interest to $3000.00 that was paid in full. MDG kept texting and texting me about my credit application so I called and was immediately given another credit in the amount of $1900.00 I made a purchase of $1700.00 for a washer and dryer with a pending tracking order with a few seconds thereafter, I received an email stating that MDG denied my credit with an adverse action letter my credit score was over 600 so therefore, I would definitely rate MDG a 1star!

Thumbnail of user annedream
Marija R. – MDG Rep

We are sorry to hear that your experience with us was not the great one! We understand the importance of providing an excellent service to our customers, and we apologize for any inconvenience that this may have caused. There is a lot of information that may change over time and therefore may affect your Account status. Credit scores are not the only deciding factor in an application. If you would like a statement of specific reasons why your application was denied, let us know, so we can assist you further regarding this matter.

Thumbnail of user phillipsw2
1 review
0 helpful votes
January 29th, 2020
Verified purchase

I had trouble getting my bank verified but it was probably because I usually use secure browsers. I'd like to be able to make additional payments online but understand that I need to call the finance department to make extra payments. I suppose having the question answered up front is a good thing.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thanks for the feedback! We really appreciate your business and look forward to serving you again.

Thumbnail of user jakep354
1 review
9 helpful votes
April 27th, 2020

I know this is for people with bad credit. But, instead of selling a $700 tv for $700, plus interest, they took a tv I. E. the RU7300 Samsung curved tv 65", that costs 699.99 on Samsung's website to buy for $1149. 00 PLUS interest. So, you pay $1800 for a $700 tv. I did not buy from them, please, do some research. Don't let them screw you for $1100 on a tv.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thanks for the review! We’re working alongside our clients to find the right payment plan that matches their financial situation. Our financing programs ensure that you don’t delay your purchase due to cost concerns by offering you a different payment plan tailored to your budget. The prices are created with affordability in mind. We partner directly with the vendors and our Product Managers keep prices low by the following manufacturer suggested retail prices. You get fair, competitive prices, the same as you would get if you were shopping at a big-box retailer.

Thumbnail of user deer302
1 review
0 helpful votes
February 10th, 2024
Verified purchase

These guys are great., product is of good quality and their delivery times are on point

Thumbnail of user annedream
Marija R. – MDG Rep

We are so happy that you enjoyed your experience with us, Dee! We appreciate the great review and look forward to working with you again soon.

Thumbnail of user kellyw383
2 reviews
4 helpful votes
April 5th, 2020

The company os good but over prices there items. I would suggest they lower the intrest rates just slightly to make it more appealing.

Products used:
Fridge computers and tv.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nikolak12
Nikola K. – MDG Rep

Thank you Kelly, for taking the time to give us your feedback! We really appreciate it as it helps us improve our services. Interest rates vary and are different based on credit assessments.

Thumbnail of user hithanuep
1 review
10 helpful votes
July 8th, 2020

My sales rep was awesome. I was getting upset about what was needed from me(no fault of Raymond) he remained calm and collected and talked me through the whole process. I greatly appreciate him.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thanks so much! Your satisfaction is our top concern and Raymont will be happy to hear your kind words. Enjoy your new purchase and please let us know if we can help you in the future.

Thumbnail of user omerp3
10 reviews
10 helpful votes
October 18th, 2020

I managed to get a good phone for a good price from them and I have not had any issues with it. I alter bought a headphone for the same phone and they all work great. I think that I will be buying more items in the future. The delivery time was good and I like it. Keep up the good work.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you so much, Omer! We're so happy to hear that you enjoyed your experience. As a matter of fact, we're looking forward to serving you again.

Thumbnail of user raquellm
1 review
0 helpful votes
January 14th, 2020
Verified purchase

I'm missing so items but other than that I'm ok it's a great way to build your credit score fast with this company

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thanks for the review and for giving us a shot! None of our achievements would have been possible without you and your support.

Thumbnail of user debbiec1324
1 review
0 helpful votes
November 10th, 2023

Bob Batakovic not a good rep. I just had surgery, got SEVERAL emails asking WHY I hadn't ordered from this company. I finally ordered. 'Bob' asked me to go move money from one account to another. Change original info on my purchase. I did everything he asked. Was told by Bob he would contact me real soon. NEVER heard a word! What I DID receive was a order cancelation. And first payment money removed from my account!

Service
Value
Quality
Thumbnail of user annedream
Marija R. – MDG Rep

We're sorry to hear that you had a negative experience with our customer support team, Debbie! We strive to provide the best possible experience to our customers and apologize for any inconvenience that this may have caused. As defined in our General Terms of Use https://secure.mdg.com/content/?type=terms&, all orders placed must obtain preapproval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information in decision making process, before accepting any order. As our records indicate, no payment was made under your Account. For any further concerns, please reach us directly on 1-800-906-0975 ext. 357.

Thumbnail of user joshuam410
1 review
1 helpful vote
November 25th, 2019
Verified purchase

I recently purchased a 2 piece living room set and a 65in tv the process was somewhat drawn out nevertheless my delivery is scheduled for this Tuesday I will be sure to add more to the review at that point or shortly after

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thanks for the review! We hope you'll enjoy your items. Let us know what we can do for you in the future.

Thumbnail of user ryanb397
1 review
0 helpful votes
December 11th, 2020

WARNING: DO NOT Give this company your personal info!
Extremely shady company with bait and switch business practices. Was approved to spend $2,500 only to be told I need to make a large down payment stretched over 3 months BEFORE they would even ship the product. Since I am buying these items as gifts for Christmas, it makes zero sense to make payments on an item I wouldn't even have possession of for 3 months.

I have a good, stable and tenured job with great income, and established checking accounts with positive history. I have been approved for virtually all lease-to-own programs I have applied for before and after this transaction, such as Aarons, Quadpay, Afterpay, Flexpay, Klarna, Rent A Center - you name it. In my entire life and history of using lease to own, all of those company's verification steps never once flagged me to make some sort of odd down payment schedule without receiving the product/s. So there should not have been any issues with MDG if they were a legitimate service.

I find it extremely suspicious that they did not tell me about the down payment requirement until they obtained all my personal info and waited until I signed all of the paperwork. I was literally told at the very last step. I honestly am surprised no one has started a class action suit against them for this type of deceptive business behavior (to which I now will be looking into). Stay away at all costs, it is a huge waste of time and a way for them to harvest your personal info. I have used lease to own my entire life (I have never missed a payment with any company in my life) and this is by far the worst company I have ever dealt with. Zero stars.

Thumbnail of user ivanav7
Ivana V. – MDG Rep

Thank you for your review! We're so sorry to hear about your experience. Generally, we only ask for one payment to be made prior to shipping, however, sometimes a series of payments is required first. This can be requested for various reasons, such as something in the supporting documents or if there missing information from the account that flags the file. If you decided to cancel, the refund will be posted and you will see it in your account within 2-3 business days. Please email us your order ID number at ivanav@mdg.com so that we can locate the account and follow up.
Looking forward to hearing from you soon.

Thumbnail of user cherylc265
2 reviews
3 helpful votes
September 17th, 2023

I bought over 3,000 worth of product and paid it off in less than 5 months. Never missed a payment. They say they update to the credit bureaus, but that is every 3-4 months if you complain. Today my credit score dropped 18 points because they closed my account for no reason. I had a zero balance! I was going to buy something else, but not now. So they dropped my score with a hard inquiry in December and dropped my score again in September because they closed my account. I will never buy from them again.

Thumbnail of user annedream
Marija R. – MDG Rep

We are sorry to hear about the issue that you have experienced, Cheryl! We strive to provide the best possible experience to our customers and apologize for any inconvenience. Please provide us with your person ID number or phone number at marijar@mdg.com so we can locate your Account and look into this matter closer.

Thumbnail of user kaylab172
1 review
1 helpful vote
May 28th, 2020
Verified purchase

Most friendly customer service and fast delivery considering the pandemic. Everything was way easier than I thought it was going to be. I am so happy. Thank you!

Thumbnail of user ivanav7
Ivana V. – MDG Rep

We are glad to have you as our customer. Thank you for sharing your kind words with us. It means a lot to us and our entire team!

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From the business

MDG consumer financing programs are the best financing options for Laptops, Tablets, Desktop Computers, HDTVs, Electronics, Furniture, Mattresses, and Appliances in North America.

Company Representative

Thumbnail of user annedream
Marija R.
Typically responds within 4 days

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