MDLIVE

The doctor didn't listen. Less than two minutes and told me I need to see a doctor in person for a sinus infection or a migraine headache. The MD Live doctor didn't ask any questions to even try to find out the problem. Why is my employer using this service as a perk? Really? Why have an online service that can't treat these common ailments? Waste of time and money.

MDlive is GARBAGE! Assigned an incompetent doc, as noted in EVERY review! Called customer service. The gal would not give her name, rude, NOT helpful! I will NEVER EVER use the joke of a service! Waste of time and money!

MDlive is a complete scam. The doctors are trying to get fast money without even helping the patient, I hope people think twice before purchasing even one session. I tried a couple of online Doctor apps because I was so sick to even take myself to the dr. I ask the dr. on MDlive to video chat with me so he could see how physically sick I was at the time. He refused to even video chat with me. He refused to prescribe me anything. I made several reports about the situation and every time MDlive stated they did nothing wrong.

Spoke with three different doctors and a nurses in two days. They took all of five minutes to talk at me and did not listen to my concerns. The last one, Philip Bronowitz, MD, dismissed my concerns about a treatment, insulted my intelligence, and spoke with an arrogance that was truly astounding. After two days and numerous phone calls, I still don't have a resolution and I have wasted several hours of my weekend. I wish I could give it 0 stars. Steer clear!

I have ongoing ear infection issues and it's nearly impossible to request time off work to get to the doctor. I'm so happy I found this and they also happen to take my insurance so the copay isn't bad at all. So much better than having to go into an office for help.

My first meeting on MDLive was great. The second one the phone call didnt even go through and I was charged a $50 fee because the call didnt ring through on my end. I tried to asked them if they could fix it or try to push me through to my doctor so I could get a medication refill then suggest I spend another $100 to talk to two other doctors... WASTE OF TIME

MD Live charged me for a tele-visit in December 2022, without my consent. I have been in contact with them requesting a full refund since the charge was withdrawn from my account for going on two months now. It is (as of today) February 2023 and I still have yet to receive my rightful refund. I also have documentation stating the withdrawal of funds from my account without my consent was in fact a mistake on their behalf, but still have yet to receive my refund. When I call, I get the run around and although my request has been "expedited" I still have yet to receive any real action or resolution. Be very weary of this source of care b/c they have no hesitation taking your money but every excuse to return it.

In my opinion these people seem to do nothing but complete a checklist, and only seem to want to prescribe whatever they're pushing at the time. I've had to do two separate visits with two different people because I'm still sick another week later. Both ignored me when I told them what is known to work for MY upper respiratory infections and would only prescribe what they suggested. This has resulted in an extra week of being sick and not being able to work. They talk as fast as they can and when I told them I couldn't follow what they were saying they didn't acknowledge that, nor did they seem concerned enough to take the time to let me understand their words. It is sad that they are getting away with this kind of behavior.

My son, who is at college with no car to get to an urgent care used MDLIVE to try to get help. His girlfriend, who he was with all weekend, tested positive for the flu. He then developed a fever. He called to try to get tamiflu prescribed and the woman said tamiflu doesn't work with kids his age (he's 19) and the only prescribe it to the elderly, which is a complete lie. He is now sicker than a dog and missing his classes and work for many days in a row. They literally did nothing for him.

Decisions are made without involving a provider. The clerks practice medicine without a license. They will lie to you that someone will call and they never do.

In my opinion this is a joke. Got told couldn't help me and I needed to go to the emergency room. The whole time there was a dog barking in the back ground and I couldn't understand half the things she was saying. I paid 50 dollars for nothing. So no service 50 dollars and a er visit. What a waste.

I have a billing issue that has been going on for over a month. My insurance covers MDLIVE at 100%, but when I logged onto the website it still showed $44. I spoke to both Blue cross and MDLIVE for 2 weeks and many hours, delaying my care in the process. Nobody could fix it or knew what to do.

Finally I was told by MDLIVE (Janette on 10/27) to just go through with it and I should get my refund once my insurance pays. (Also Sierra on 11/4 said the same thing later). I did the visit on 10/27/2022.

The insurance has paid yet I have not gotten my money back. I talked to Macey today who put in a refund request but said it could take up to 45 days. It seems like MDLIVE is doing everything possible to keep my money as long as possible.

It shouldn't take this long, I shouldnt have been charged to begin with.

Meanwhile the price still hasn't been fixed and shows $44 if I go to do another visit.

Please refund me. I have wasted so much time on the phone trying to get this resolved. It should be simple.

I served 5 years with the platform and ultimately was treated very poorly by one of the medical directors. MDLive is pretty awful to providers overall.

SCAM! MDLive is a scam! I waited for 8 hours on 12/30/21 for a call that was supposed to be within 3 hours. Never came. When I called them, they apologized and scheduled a call for 8:30 AM on 12/31/21. Never came. When I called them on 12/31/21 saying I never received the scheduled call, they said all they could do was put me back in the call rotation. Obviously, they were never going to call. They took my money up front, but never provided a service. Beware of this scam!

Had an appointment and told the doc online that I had had the worst sore throat that I've ever had and couldn't swallow at all.

The doctor asked me a series of questions, and then told me what I had was "definitely viral", and the only thing he could do is prescribe something for my cough and advise me to gargle with salt water, and I would be fine in a few days.

3 days later I ended up in the er, with peritonsillar abscesses in my throat due to the strep advancing... So unfortunately it was definitely bacterial.

There was no follow-up from MD live, and when I did talk to someone about my terrible experience with the misdiagnosis all they could say was I'm sorry you had a bad time, please make sure you take care of your copay because it's still outstanding.

DR WAS EXTREMELY RUDE AND ARROGANT. NO NEED TO TALK TO ANYONE LIKE THEY ARE STUPID. NOT ALL METHODS OF TEATMENT WORK ON EVERYBODY. WHAT A $#*!ING $#*!. IM SURE HE TREAT HIS FAMILY THE SAME WAY

I live in Las Vegas, and the healthcare here is super slow. So, if I want to see anyone with any expediency, I need to use an online provider. My insurance company directs me to this website for care.

I scheduled my first two appointments without issue, but scheduling follow-ups is a nightmare.

Firstly, if the appointment is set up through a request to the provider, the appointment confirmation is sent to you with a time in the time zone they are in, which you don't know because they could be anywhere.

Also, if you miss the appointment because the time is unclear, you will be charged $50 for the missed appointment.

Then, if you request a phone appointment, it could switch to a video appointment on you with no warning, so while you are sitting by the phone waiting for a call, come to find out you need to be in the app or on the website, so there is another $50. Why ask your preference if they switch you to something else anyway?

Finally, even if the appointment ISN'T missed, guess what? Well, they might just say you missed it anyway and charge you another $50.

Calling in and disputing the charges is not a huge deal, but if you want you money anytime soon, then you are in for a treat. Their refunds, no matter if it is their fault, take 45-90 days to process.

Then, if that makes you upset and you want to talk to a supervisor, they send you to a queue that puts you on hold for 10 minutes only to then tell you to leave a message and they will call you back.

I am still not sure how long that takes, as I have not yet gotten a call back.

I am filing a claim with my bank.

Don't waste your time. They are rude and have very poor listening skills. The so called doctor didn't hear a word I said.

Needed a Dr. last night (in the middle of the night). Daughter nausea and vomiting. Contacted MD Live to have someone help us. On hold for over 2 hours. Then finally to that an appointment would be scheduled for 7:30am. They never called back. Called back only to be on the phone with a person who's command of the english language was not good. Asked for supervison, then placed on hold for 23 mintues, followed by a message that I would be called back.
When will I be called back?
This service is pointless.
I will now contact Cigna and voice my strong concern about your service.
You can be sure I will not attempt to use your service ever again.

Date of experience: May 15,2023

I have a sinus infection I know this because I've had this for years and I have severe breathing problems call sleep apnea. I called mdlive spoke to a so-called real doctor. I have explained to him every condition that I had and all he wants to do list prescribe me a sinus spray. I already used to sinus sprays that a doctor prescribed. I have the exact same situation 4 years. I was forced to go see an urgent care center their pawn I got my antibiotic. This took me almost 3 days to fill relief. So here I am for the second time having exact same problem. Mdlive will not prescribe prescriptions over the phone. That cannot be the truth I am once again have filed a complaint I guess the doctor and I'm getting ready to have to get out of here and physically go drive down to a urgent care center and put myself in danger of covid-19.

I contacted MDLIVE for Dermothologis on call serive for fixed price of $59 without involving Cigna (my health insurance). I agreed on one-time price without going thru my insurance.
I was truly happy with their services, I requested Lattise prescription, and I received my prescription on Feb 28th 2023. However, I received an email on March 6th 23, from Cigna my health care provider, there is additional claim filed by MDLIVE for my consultation/prescription on Feb 28th 2023. I did not authorized this claim. I just want to warn others to know MDLIVE is a scam, I encourage all customers be well aware of their unethical practices of double charging customers. No wonder we have health care crisis.

If I could give zero stars I would. I had my FIRST initial appointment today for psychiatry. When the session began she didn't introduce herself. She started off with what could I do for you? What a way to build a relationship with your patient! Very unprofessional. Literally was in the video session for 5 minutes. Like other reviews said they are only out for your money! All the years I had psychiatrists this is the first time I ran into such an unpleasant experience. NEVER will I use MDLIVE again! If I'm able to disclose the name of the provider, if you wanna call her that, her name is Angela Jacob's. I am giving her name so nobody else has to experience what I have. I am waiting for a supervisor to call me back as well. I will go back to using MINDFUL CARE! Such caring and professional people. (Had to use MDLIVE because my DR wasn't available.)

I have zero trust in doctors now. It's so obvious these people forgot about "do no harm" and are just looking to make exorbitant amounts of money for very little work. Telehealth is supposed to increase access to care?! The first time I used this service the MD overdosed my son on an antibiotic. I filed a complaint but I never heard back because doctors always cover for each other. The second time I used this service the MD misdiagnosed me, didn't prescribe anything and told me to use "Vaseline" FOR AN INFECTED BURN. I ended up getting the CMO to review this case and she said the treatment I received was "inadequate" and gave me a refund. Today I tried a third time, felt it was low risk as I just needed an antibiotic for a very small bite. I guess something so simple hurts their brains too much and the MD hung up on me (no I wasn't being rude) then the doctor sent me a message that I no showed my appt. I complained, someone told me they listened to my recorded call and then they had their medical director call me he told me to go to the ER. For a very superficial scratch are you kidding me? Look I am not high risk I don't have a million of unstable comorbidities I'm not going to pay thousands of dollars and wait 10 hours in the ER for a scratch. The ER in my town would laugh me out of there if I showed up for a tiny scratch. Well, I guess that's one loophole they can always use, the "ER" loophole. Now with it being a Holiday and access to care being so bad in my town I'm probably going to develop a bad infection when I could have gotten ahead of this today but MDLIVE doctors just want to make $200+ an hour to tell people to rub Vaseline on themselves This is the WORST company do not use them for your medical "care" and just so you know I have friends and family that are in healthcare and they have been shocked at the lack of quality MDLIVE offers and told me they are borderline or even outright negligent!