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MyPerfectCV has a rating of 3.82 stars from 346 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectCV most frequently mention customer service, cover letter, and live chat. MyPerfectCV ranks 10th among Career Advice sites.
This company responds to reviews on average within 3 days
No critical highlights yet
Very helpful customer service representative, very patient and understanding. But the time lag before i was connected to a representative was somewhat long. Otherwise, its all good
Or son used this site trying to get a little job to help with school he signed up to a free trial and the it was supposed to be a student fee of £3 or so but no they charged over £16 a month clearing his account until he had no money left, we didn't realise until his bank statement came. My prefect cv offered to refund £5! Absolutely disgusting behaviour absolutely no care at all. Do no use especially for students as once they get your card serials they will keep clearing it with no exception. A company with no morals.
Customer services advisor was very understanding, helpful & professional. I have recommended the site to friends & family already. Thanks for your help my.perfect.cv
Really fantastic that you can up load a previous c.v and it puts into a new format.
The suggestions are very good.
It makes its a very easy and short task comparatively to my experience in doing them before. Well worth the money!
Customer service is great.
Hello,
Thank you. We truly appreciate your feedback. Happy customers make our days brighter!
Very helpful customer service representative, very patient and understanding.
But the time lag before i was connected to a representative was somewhat long.
Otherwise, its all good
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.
Thank you for you help.Give a price I can afford.
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.
Call handler was polite and efficient. I had a good experience.
Hello,
Thank you for your review. Glad we were able to help!
Diego was verry professional and effective. Thanks Diego!
Hello,
Thank you so much! We appreciate the positive review!
Or son used this site trying to get a little job to help with school he signed up to a free trial and the it was supposed to be a student fee of £3 or so but no they charged over £16 a month clearing his account until he had no money left, we didn't realise until his bank statement came. My prefect cv offered to refund £5! Absolutely disgusting behaviour absolutely no care at all.
Do no use especially for students as once they get your card serials they will keep clearing it with no exception.
A company with no morals.
Tip for consumers:
Sold to underage child and cleared his bank account
Products used:
My perfect CV
Hello,
We are very sorry to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. We provide multiple options available that include free and paid subscriptions. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
I had an issue with a subscription and I needed to update my CV ASAP. I emailed the customer service to speak to them about it and they contacted me in less than 2 hours and solved my issue. Very very very good customer service!
Hello,
Thank you. We truly appreciate your feedback. Happy customers make our days brighter!
The most expensive CV in the history of CV's. Most people will use this site once to get their CV and then you can edit and change it as much as you like with a PDF editing program. If you forget to cancel your membership before 14 days, you will be charged £220 per year, for what something you can easily do yourself. Save yourself money, go to your local CAB or job center and they will help you create your CV for free.
Hello,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen. Please be on the lookout for a private message from us shortly to obtain your account details.
A subscription with us offers several benefits for jobseekers, beyond just creating a resume. It provides the flexibility to edit your resume and cover letter at any time, ensuring that you are prepared for growth opportunities, such as promotions or career changes, even after landing a job. Keeping your documents up-to-date is crucial for seizing future career prospects.
Our subscription-based service is designed to guide you through the entire job-seeking process. If you've only used the service for resume creation, you might be overlooking valuable features. For instance, crafting a cover letter can significantly increase your chances of receiving callbacks by 40%. Additionally, we offer Bold.pro profiles to establish your online presence instantly, connecting you to numerous job opportunities through networking and allowing recruiters to discover you based on specific criteria.
Explore the wealth of information in our blog, which covers interview preparation, job searches, and more. From tackling open-ended questions in interviews to mastering the basics of job searching online, our team of seasoned career advice authors provides valuable insights. Whether it's creating resumes, navigating interviews, or understanding job search essentials, our blog is a comprehensive resource to support your career journey.
Thank you for your time!
Spoke with a lovely man who is one hour away from Niagara Falls: very kind and helpful.
Hello,
Thank you for your review. Glad we were able to help!
I found the CV tools easy to use but it wasn't obvious you would be charged until I went to save it!
That was quite stressful after doing all the work! However I was pleased with the CV. I didn't realise after the initial £1.95 for 3 weeks it would then be a subscription for £16.95 monthly.
I called customer service and the advisor I spoke to was nice and understanding. He fortunately gave me other options so I decided to keep with them after the compromise.
Definitely worth contacting Customer Service before deciding whether to cancel.
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
She was calm with me despite the fact that I started with annoyance over the £4.95 removed from my
Account, she calmed me down and got a good deal for me. I was so pleased with her. YOUECLAND was very soft outspoken and have that customer relationship. I am happy the way she handled my complain.
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
It was a good experience by attending to all the questions asked. I worked with ERICK and he had
Had that customer relationship to explain things to your understanding.
Guys,
In a few clicks I created my stunning cover letter than a CV which I made several different for each job entry I was interested. ( I got the job each time - just saying). (I am doing freelance jobs).
The softwer generates different sentences so you don't need to come up with the content. Tons of wording options to choose from.
Best experience ever.
Try it, you will not regret!
Thank you for taking the time to write this review! We are thrilled you had a great experience with our builder and landed the job!
As a pensioner, finances are an issue. I had an issue with my subscription on a Saturday morning I called Customer Service and spoke to a lovely lady called Jackie. She listened as I explained the situation, she then proceeded to help, slowly and with simple explanations. Within minutes we had resolved the issue, and I was sorted, lovely service. TY
We are always here to assist you; we are thrilled everything was resolved.
My query was dealt with in a polie courteous manner. Staff were very helpful and led me step by step through the logging in process. Would definatley recommend myperfectcv to others as it is a simple process which saves alot of time.
Hello,
Thank you for your review. Glad we were able to help. Happy customers make our days brighter!
Très professionnelle, polie, m'a accompagné dans toute la démarche pour résoudre mon problème.
Merci à elle!
Merci beaucoup pour vos retours. La satisfaction des clients est notre raison d'être.
I have attempted to contact them in many ways, through phone calls and emails. Yet, no one is responding. They renewed my subscription out of nowhere, and I then calmly tried contacting them for a refund as I desperately need that money back. Unfortunately, I am left with no response whatsoever.
Hello! We are sorry for any inconvenience caused. We have successfully canceled your account. You should've received an email confirming the cancelation and the refund. Please, let us know if anything!
Yup great experience like never before. Talking with the customer in very polite manner Overall myself rating is 10/10...
Hello,
Thank you for your review. Glad we were able to help!
Hi You took £16.95 from my account, the man Ispoke to said he was going to refund it but hasnt. Please advise
We apologize for any inconvenience caused. Please get in touch with us through social media so we can assist you with your refund.
More quite and patient to me, and help to slove the issue, Excellent customer service.
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.
I'm thankful to Maureen for helping me get sorted out my account.
Hello,
Thank you for leaving a five-star shout-out for our agent!
The site in itself is excellent and provides great options for making the best CV possible. I myself had a little problem with cancelling my subscription but after contacting customer service I was taken care of with great efficiency and supervision.
We are glad everything worked out! Let us know if we can assist you with anything else!
The website is actually really helpful and allows you to have good structure of your sentences on your CV! You may have to tweak a few bits here and there but that's just minor as most of the work is technically done for you. The customer service is really great! You can get hold of them so quickly and they sort you issue out instantly! It's honestly a handy site to have!
Hello!
Thank you for sharing your experience with us! We are super grateful we could assist you with your CV. Count on our service for anything your need assistance with your resume, cover letter, cv, or any other career advice! Have a great day!
Contacted them multiple times to cancel the subscription - you automatically get subscribed when buying the downloadable version of the CV. They claim there isn't a paid account allocated to my email address, but they charged me almost 18 pounds 3 days after. No response from them after providing them with the proof of them stealing from me! No one answers the phone either. I have escalated it to my bank, Trading Standards and I will not stop here. Also there are other many people in this situation - same story, same outcome - so we all want to go to the media and expose them and what they are doing to people. Avoid! Do not fall into their trap like I did.
Tip for consumers:
Do not use it! There is no such thing as paying to download your CV and that's it. You end up with a subscription it's really hard to get rid of.
Products used:
Downloaded one CV.
Hello! We are sorry for the inconveniences this may have caused you. At your earliest convenience, we invite you to contact our Customer Service Team through this link https://www.myperfectcv.co.uk/contact-us, so that we may assist you and help clear out the situation with your account.
We look forward to hearing back from you soon!
Gain trust and grow your business with customer reviews.
The online CV builder that’s so easy to use!
Writing the perfect CV has never been easier. Just choose one of our job-winning designs and add our expert-written examples. In just 10 minutes, you’ll have a flawless professional CV.
We believe a one size fits all CV doesn’t work, that’s why since 2013, we’ve been dedicated to helping job seekers get hired faster with customized CVs and cover letters.
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.