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MyPerfectResume has a rating of 4.46 stars from 25,137 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectResume most frequently mention customer service, great experience, and cover letter. MyPerfectResume ranks 1st among Career Advice sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
Very helpful and understanding. I was offered a low subscription fee monthly but knowing myself I would not be able to pay it. Overall the whole process of making my resume was easy and adaptable.
My 14 year old daughter needed to print the resume that she made for "free" through this service, so I offered to foot the $1.95 it appeared to cost to print. Unbeknownst to me, my payment information was kept and I was subscribed to a service for $34.95 every month that we have never used. When I called and got through to a service rep, there was no apology or semblance of understanding that they had stolen $160 from me before I caught on. Yes I should have checked my credit card statements more thoroughly, but any legitimate business who charges for a service would refund if said service was not needed, used, or communicated to the "user". I am VERY disappointed in this underhanded business scheme. NOT recommended.
I so appreciated the customer service from My perfect resume! Both my husband & I are looking for jobs, and they have worked with us to help us be able to utilize their awesome resources for crafting cover letters and resumes, within our tight budget constraints. I found the site easy to use, and the results were beautiful! Best resume yet!
Thank you ever so much for really caring and trying to help.
Sincerely
Pam
Tip for consumers:
Generate the resumes you want and be sure to put the renewal date into your phone as an alert so that you can cancel prior to the next months charge if you want to. Also remember that you can create resumes for more than one person too, and don’t forget to explore interview preparation info as well.
Products used:
Perfect Resume computer application with resume & cover letter help
Very helpful and understanding. I was offered a low subscription fee monthly but knowing myself I would not be able to pay it. Overall the whole process of making my resume was easy and adaptable.
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.
Misleading. Indicates it's free, but it's not. Hard to log in, switch between screens. Paid up. NOw I just want to download it, and you're making me waste time filling this out and I can't find it. VERY ANNOYING!
I THOUGHT IT WAS FREE AND EASY. I APPARENTLY WAS WRONG.
Because I needed it. Stupid question.
Hey, Alty
Thank you for taking the time to share your thoughts, to clarify, we do not mislead our users as we are in fact free.
For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free. We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
Misleading. Indicates it's free, but it's not. Hard to log in, switch between screens.
I recommend My Perfect Resume! The system makes it super easy to build up a Resume. Takes you by the hand. And their Customer Service is awesome! I talked to Dereck & he was super helpful, they even offered me a better deal & that's why I decide to keep the system for longer!
Hello,
We’re thankful for the amazing feedback you have given us! We appreciate the positive review!
I canceled this service twice and still got charged an extra 48$. If you cancel this site they will make you hit cancel my subscription 4 times to actually cancel. And they will hide it so you can't find it. Don't buy the "free trial" because it is impossible to cancel. They also charge your card at 1 am so that you won't see it. This is the first review I have ever left ever.
Tip for consumers:
Do not use this website
Products used:
Resume subscription
Thank you for contacting us regarding this matter. Please get in touch with our customer service team so that they can check the status of your account and why you are being billed at this time.
If you have trouble contacting our team, please don't hesitate to reach us through social media.
If you wish, you can also email us the details of your issue using this link: https://www.myperfectresume.com/contact-us.
We will get back to you with a solution as soon as possible.
Absolute gem of a website to help assist with Resume writing.
I just wish it was a free service
We are always open to suggestions on ways we can improve and thank you for providing us with your feedback, Ella.
The suggestions offered were very helpful at making my professional work experience points even stronger! Offered more than enough options for resume templates and I feel like I had a career makeover. The cover letter required more personalization but understand that an algorithm can only produce what I provide, it was a nice start. Thank you!
It was one of the top search results on Google and I found the price beyond affordable.
Thank you for sharing your feedback and rating us five stars!
I have not viewed the final project but I felt the suggestions offered were very helpful at making my professional points even stronger.
Advertised as free and then wasted my time making my resume to find out its not free. I'm In a hurry so I paid but don't plan on using again since thats rude/annoying
Our website offers a basic access account completely free which allows you to download a plain text version, Peyton.
However, upon finishing the document, we also give the option of continuing with our premium features if you are satisfied with the end result. This gives you the ability to print, email or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account.
In addition, we do offer a 100% money-back guarantee for our trial fee if you are not completely satisfied!
My 14 year old daughter needed to print the resume that she made for "free" through this service, so I offered to foot the $1.95 it appeared to cost to print. Unbeknownst to me, my payment information was kept and I was subscribed to a service for $34.95 every month that we have never used. When I called and got through to a service rep, there was no apology or semblance of understanding that they had stolen $160 from me before I caught on. Yes I should have checked my credit card statements more thoroughly, but any legitimate business who charges for a service would refund if said service was not needed, used, or communicated to the "user". I am VERY disappointed in this underhanded business scheme. NOT recommended.
Tip for consumers:
An email confirmation/reminder/notification that a recurring monthly $34.95 would be deducted from my credit card would have been professional, fair and useful.
Products used:
Printed one page.
Hello,
We are very sorryto know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. We provide multiple options available that include free and paid subscriptions.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Maybe tell people that you have to pay for the resume before doing they attempt to make it
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
1. Suck you in with falsities then make you subscribe to get your self created resume back or print.
2. Trap you in plan by making account as hard as possible to access.
3. Stores information even after canceling.
4. Inadequate and rude customer service.
5. Overall no more help than a free template and then you have to deal with all of the above.
Worthless, useless service.
Tip for consumers:
Dont do it... modify a free template yourself youll be so much better off.
Products used:
Resume
Hello, we are deeply sorry to see your rating towards us. At MyPerfectResume, we always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen. Please, send us your account details or contact information, so one of our customer service representatives can contact you.
Thank you! Have a great day!
Very nice. Appreciate the choice and easy formatting. I would prefer a pay as you go or use rather than flat fee. I update my resume every 1 to 2 years
Thank you for sharing your feedback and rating us with five-stars!
Why are you advertising yourself as a free resume builder when you charge money for people to actually download their resume! Such bs!
We appreciate your feedback, Cynthia.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
I love the walk through and ability to add the job description so your software can add "key words" to the resume. I'd like to see a Federal Job option as their resume requirements or what they look for is totally different. Overall good experience, easy format (bring in more visual options though).
Thank you for sharing your feedback and for giving us a great rating.
Victor answered professionally, addressed my issue gave clarity of all events that occurred. Sent emails that verified what was stated in conversation. Very pleasant and efficient!
Hello,
Thank you for your review. Glad we were able to help!
My experience was outstanding. The support agent dedicated ample time to listen to my needs and even provided extra assistance in connecting me with professionals in my field. Furthermore, I received a complete refund for my subscription upon request, along with additional monthly subscription discounts.
Hello,
We're absolutely thrilled to hear about your outstanding experience with us! It warms our hearts to know that our support agent dedicated ample time to truly understand your needs and even went the extra mile by connecting you with professionals in your field. Thank you for taking the time to leave us your review!
Absolutely love it! If you are having problems completing your resume, this is the way to go. Definitely recommend.
Thank you for sharing your feedback and rating us five stars!
It was extremely easy and fast, all templates are wonderful and have a lot to choose from. Besides being the fastest resume I've done without even have to think of what information I should apply you have so many benefits, they can check your resume and correct all your mistakes or give you a better way to re-word phrases, and customer service is always there for any questions and concerns you might have and you have a 30 day to cancel subscription if needed.
We appreciate you detailing your satisfaction with our resume builder, Scott.
I discovered the website on a search for free resume templates, so I was a bit disappointed to discover it wasn't actually a free template. And I simply needed to update my resume as I have been at the same company for over 9 years, so I really don't need a membership or monthly service This was a bit deceptive and the payment thing does not come up at all until you have gone through the entire process
Thank you for sharing your feedback and for giving us a great rating.
Accommodating,no stress reasonable she was making me aware of the services that I had with the subscription
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.
I had the opportunity of speaking with Stanley who was kind and understanding of my situation and made sure that my account was reactivated with no questions asked. He also gave me some great support with a very positive and understanding way of handling our call. I appreciate the kind of service that not only gets it fixed but also shows some empathy! Thank you Stanley for making a bad day that much better!
Products used:
I am using their resume writing system and job search features.
Thank you for the kind words! Our mission is for you to be successful, and we are glad to contribute. Let us know if we can assist you with anything else in the future!
No problem creating a great resume. Relatively easy to learn. The problem comes after your low $2.95 initial payment for 14 days.
As far as I can tell, editing the resume requires you to pay a monthly or annual fee. So YOUR resume is held captive by the company. I've not been able to change one thing without being on THEIR website.
Tip for consumers:
Look at a complete price list before using. If you want it, you can BUY it.
We are sorry for the inconvenience this might have caused you.
To clarify, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
If you wish to take any actions on your account, please don't hesitate to contact our Customer Service Team, as they will be pleased to assist you.
Contact us: https://www.myperfectresume.com/contact-us
Honestly, I'd give it a five star but I don't have any experience with any other online company. I am blue collar and was needing a resume for a remote job application. I was intimidated by the process not knowing how to build a proper resume. My Perfect Resume was incredibly easy to navigate. I got a call back quickly, so we shall see what comes next.
Thanks so much!
Dane
Thank you for the review and for rating us four stars, Dane!
The files I downloaded did not match the actual layout (neither. Docx nor. Pdf). I had to take the docx by the scruff of the neck and redo it with somewhat hidden formatting in google docs.
I gave two stars because the initial information entry system was good, and the template looked nice. HOWEVER, the actual product I download was largely useless. It'd be awesome if a simple screenshot would suffice... but I suppose that's the easy part to code.
We’re sorry to hear that you have not had a positive experience.
If you need any help with your account please feel free to contact our team ad they will be more than happy to review your case using the link provided below.
Contact Us: https://www.myperfectresume.com/contact-us
I like that it's quick and easy to put a resume together. But, I just wish that it allowed at least the first download for FREE.
Thank you, we truly appreciate the four-stars,
Gain trust and grow your business with customer reviews.
Your Resume, Made Easy!
My Perfect Resume takes the hassle out of resume writing. Choose from several templates and follow easy prompts to create the perfect job-ready resume effortlessly.
We believe a one size fits all resume doesn’t work, that’s why since 2013, we’ve been dedicated to helping jobseekers get hired faster with customized resumes and cover letters.
Thank you, Pamela, for sharing your experience with us, our team prides itself on providing top-notch customer service and your feedback helps us tremendously.