Old Navy

Shipping packaging is extremely cheap which causes missing items ON will not replace or refund. Also workers packing bags do not care if items are correct or all there! No care for customers so they have definitely lost my business!

They shipped me three items. I received one of three and they attempted to make me pay an extra $20 for shipping while THEY made crucial mistakes on THEIR end by not reviewing what happened to the package. Any other company re ships as professionals. NEVER shopping here again this is disgusting. Support didn't help either. Money hungry scamming bastards.

Recently ordered a pair of Stevie skinny pants for $10. One side wasn't stitched. Didn't notice the hole until I was at a function. Very disappointing. There was no tag in the pants. Unsure if this is typical.

What happened to Old Navy? It used to be a place to buy cute, well-fitting basics for reasonable prices. The choices now are just plain ugly and short-lived trendy. My last straw is a pair of powersoft leggings that WILL NOT stay in place. Good thing I wore them around the house first because I could NEVER wear them to work out. I bought them despite not being able to read reviews as they would not download after multiple attempts I might send them back even though I already washed them, they are that bad. My recommendation? Hire better buyers, hire an experienced web developer, and backburner the social justice stuff.

Fit and quality and style perfect for me an 80 yr old grandma. Easy to find plenty of space. One slight complaint. Some workers are rude but most are really helpful so can be overlooked

Cancelled my $1,000 order (paid with my old navy credit card) for absolutely no reason. Instead of calling me, or sending a text for me to verify I made the purchase, they cancelled it. I needed all of this clothing to replace items from a robbery while vacationing in San Francisco, CA in which the thieves stole everything we had with us on vacation. My bank is able to send a quick text to verify purchases; why not Old Navy?!?
Many of my items were no longer available by the time the "research" department was open to verify and replace my order.
HORRIBLE customer service, Old Navy!
Do better.

I had 2 orders delivered to the wrong address (proof picture not my house), upon phoning Old Navy support was told they cannot do anything for at least a week because the original projected delivery date was several days latter then the actual delivery date. I talked with a rep (very hard to understand due to heavy accent) and then a supervisor with the same result even though both could see delivery status as delivered and could see the proof picture on delivery company(Fed Ex) tracking site. End result no action taking, I'm to call back in a weeks time, ridiculous.

I ordered some clothes over a month and a half ago there is no update on my items. It's supposed to be be 3-5 business days. I tried tracking it, it said 'we're unable to locate package' over two weeks ago. No other further updates.

Why quit making Rockstar Skinny Jeans. Y'all hammer out something great then next thing you know oh we quit making those. Oh the infamous supply chain issue

I like the clothes, the pants are of very good quality. I also like the t-shirts a lot. The best thing are the promotions and discounts. The shipment takes a little longer but, for me, it is worth it for the excellent quality of the clothes. Just fix the late shipping problem, please.

Placed an order online for pickup. Received email two items were removed from list. Why if your website said they were available when I originally place the order? Then they provided a code for free shipping on the next order. Tried using the code only to find it's expired! What a joke. How do you justify misleading customers.

I wore these pajamas bottom all day until my daughter pointed out the Jewish candles on them! I had to burn them! I refuse to have Zionism forced on me! I am beyond upset and offended to the maximum amount!

I ordered 3 sweaters from old navy online as a gift to send to my brother.I ordered them and when they arrived they still have the security tags still on them. Which i didn't notice at first because i bought them as a gift and immediately just put them in a. Gift bag and brought it to my family's house. Later in the day venting my brother saw the security tags and i was so embarrassed since they were for his first day of work. I called customer service and asked to be refunded or atleast sent new sweatshirts with out the security tags still on them and Sharon in Custer service said she can not issue me a refund for the items i bought. She told me to go to the store and have the security tags removed. The nearest old navy from where my brother is located is 15 miles away. I thought it was horrible Custer service because i have shopped there so many times. Even a gift card to reorder my purchase would have been fine but it is disgusting how that is how the company treats customers.

I order in your store clothes for the whole family. The quality of clothes is very happy. Very grateful to you.

I bought for the first and last time at old navy online. First they ship the packages with UPS which is the worst company, and then when I tried to fix the problem with the shipments the only option was to cancel the order, then in customer services they literally do not speak English, so they wrote the wrong address again, this is my 3rd time trying to fix my order and I am very bored of that.

Spent 52min on a customer service call today after 4 online chat attempts last night. Applied for credit card, made first online member purchase, which arrived missing an item. No offer made to send the missing item. Instead instructed me to make purchase again, although price has changed, the item is out of stock in store, and would have to purchase at higher price with shipping - despite the fact that *Old Navy* is at fault. Made a second purchase in-store the next day with my new brand credit card and the VERY advertised "New Member Offer" of 20% your first purchase within 14days was not applied. A nearly 1hr phone call with three separate customer service representatives only offered that *I* return to the store in person to have them apply the discount... that they weren't able to apply in the first place? They repeated that they weren't able to access orders made in person, despite offering to provide receipt, transaction details, email a scan etc that would GIVE those details, no help provided. Both interactions completely lacking in any real concern for the customer. I would not recommend becoming a cardmember by any means.

Placed and on line order and paid via PayPal, immediately realized that my old address was listed as the the mailing address so I contacted ON customer service immediately they said they were no able to cancel the order but would put a request in to do so. Next day i called again and was told the cancellation has not been approved yet and they will put another cancellation request in to expedite it. Wrong…. 2 hours later got the email the the order shipped so i called yet again, was told they could do nothing about it and i would have to call back when I was notified that the order had been delivered to the wrong address and they will then be able to refund my money since i contacted them immediately after I placed the order and I had reordered it to the correct address. Well here I am again on the phone with them in the day it was delivered to the wrong address and of course they are telling me that I have to call back yet again on another week and they may be able to help me. Doesn't make any sense why they could not cancel the order from the start and saved all of us a lot of aggravation. Well I not a fortune teller but judging by they way they have handled this situation Old Navy will be the next company that closes their door. I for one will never order online again from them and will be returning the order that I receive to my correct address.

I really like Old Navy because their prices are so affordable but it is really hard to find accurate size. They always have good sales and good prices, but you have to stay updated for that. And their website is terrible.

Old Navy switched to Barclay, who are the worst. They used contact info from an old accnt, that was closed for 15+ yrs, that email has been corrupted and sold on the Black Market, instead of the contact info they were provided for this account. It destroyed my credit score for $60, a waste of 15 years of hard work. No way to get help from Old Navy to fix this. They just send you to Barclay, the problem.
They have lost a life long customer and have put me in danger of identity theft. AVOID.

Have bought their Womens fashion t-shirts last year and loved them! Great value and fit. I am tall 5'11' and XL and to be able to buy a tall T shirt at such a low price is amazing. Colors are good, fit is great and value is outstanding ( bought them at $ 5-10). After many wears they start to wear out but definitely worth the money. Just ordered 5 more!

I bought a swimsuit for my daughter on June 1. At the beginning of July I noticed she hadn't worn it yet and asked if she still wanted it. She had changed her mind and decided she didn't like it. So I took it back to the store, brand new with the tag still attached and receipt in hand. Because I was seven days past their ridiculously small return window, I was given NOTHING. I will no longer be buying anything from Old Navy. It's not worth the risk!

Late delivery for the Birthday, promised to be there a day early it was actually 8 days late. One of the packages was said to be in a UPS Store, never identified which one of the four in town, and when we did get the other packages (2 of 3) nothing fit, pants with same size were, one too small, one too big, not by small amounts either it was a huge difference, one item was obviously a previous return and soiled. We would never buy from these folks again, and would not recommend it to anyone, well, anyone we liked anyway. Order #: 1G867D8 | Order date: Nov 7,2023

I had an unfortunate incident first, I believe it was the manager she tried to offer me the credit card, which was completely fine. I understand that, but when she showed me what the price would be, it was a lot higher than what I was going to pay anyway to me that was a little sneaky, then I'm walking out and I always check my receipts. She charged me full price for a pair of Jam shorts and there was a big sign saying they were extra amount of dollars when I asked her you know why that happened because I do understand it does come up Different at the registers sometimes but I had already priced them at the check price. Make a long story short I do like Old Navy but I'm just going to be very cautious.