Payoneer

So they rejected a payment then when I proceeded to contact them via live chat they told me I need to have 200 on my account to receive a new card and payments. Pray tell, how the hell am I supposed to have 200 for 1 new card if I cannot receive any payments if my card isn't renewed?

I had an old account but I didn't use it very often. Then I had to get some payments so I could pay for university but as soon as I got a large amount from a relative, Payoneer locked my account. They asked for level 2, level 3 verification (again) which I sent and completed. Then I got an email my account has been disabled (blocked) and contact them. Been over 1 year, still waiting...

After that I can neither log in, nor get my money out!

I would give 2,5 stars but i do not have the option. First agent that handled my case was not able after 10 min to understand and solve my ishues. A simple double charge by an Atm from a foreign country. After 10 min of explaining i was feeling exhausted. Then she even hang up on me. The second agent handled the situation super fast and professionally. What can i say about customer care? I have really mixed feelings (fire and ice like). On the other hand Payoneer bank services are really good.

Payoneer is a major fraud. My account had over $95,000 and they suddenly blocked my account. Now they are not replying OR answering. I only get automated replies saying that they can't tell me the reason (I suspect its because I traded in Crypto but I did nothing illegal. I have all receipts, trades and am verified with ID, face, selfie etc)

I have come across other people as well who got their accounts blocked due to different reasons

After months of fruitless attempts to access MY hard-earned money in my Payoneer account, I am left in complete disillusionment about this company's operations. Their customer service is a joke - or more aptly, a travesty! I've been met with robotic, uncaring responses each time I tried reaching out. Calls? They hang up. Emails? A pathetic copy-paste response that offers no solution.

I understand the need for security, but when a customer offers a myriad of documents to prove their identity, there should be SOME flexibility. Passport expired? I provided a birth certificate, social security card, a selfie (yes, a selfie), utility bills, my lease agreement... the list goes on! But alas, Payoneer's "support" is too rigid, too heartless to consider my plight.

And before anyone thinks this is an isolated incident, a quick sweep through social media paints a grim picture. Reddit, Twitter, forums – they're filled with dismayed users sharing their Payoneer horror stories.

In the vast world of online payments, there are choices, and Payoneer has proven to be the worst one I've ever made. Locked out, ignored, and disrespected. Buyer (or in this case, user) beware!

Very irresponsive service in terms of customer care and resolving issues in their systems.
They even don't reply or reply after weeks.
My account was blocked for no reason and I contacted them 5 times but their agents are not replying.
So, you guys stay away and find any other alternative.

My Payoneer Account was blocked because as described by the agent, I have multiple accounts.
The agent sounded so impatient, almost rude, and interrupts me while explaining my concern which made me feel a bit stupid.
The issue was resolved though, so Thank you.

To say that my experience with them has been horrendous would be an understatement. They have caused me untold distress and substantial financial loss with their unprofessional conduct, their seeming unwillingness to address my issues, and their absolute lack of transparency.

For months now, I have been diligently providing services for my clients and rightfully earning my income. Payoneer, however, has time and again unreasonably cancelled my payments, leading to a loss of over $8000. As a professional with obligations and bills to pay, this arbitrary cancellation of payments is not just frustrating but life-disrupting.

My complaints and pleas to them seem to fall on deaf ears. Their so-called "customer service" is nothing more than a façade, as my numerous interactions with them have resulted in empty promises and misinformation. This has further exacerbated the issue, adding layers of confusion and stress. The lack of basic communication and a proper response from their team is unacceptable and is indeed a clear reflection of their poor service.

To add insult to injury, they have once again rejected two payments without any justification or proper communication. The financial loss keeps piling up and is now reaching over $10,000. These arbitrary actions and their total disregard for the impact it has on my livelihood is truly reprehensible.

Payoneer's conduct is not befitting that of a responsible financial service provider. There are countless similar complaints echoing my sentiment across the internet. Their arbitrary rules and unprofessional conduct are creating a toxic business environment for small businesses and freelancers like myself.

I implore you to take immediate action against this company. Their tactics have caused me a significant financial setback and untold mental stress, and I fear they will continue to do so unless properly held accountable.

My account was blocked and no explanation was given. When trying to log int, the message "please contact us" appears. I have sent Payoneer 3 messages, and they all said they would get back to me in 2 business days. That didn't happened.

Part of my salary is received via Payoneer, and it's outrageous that a company can do this, give no reason for it, and then don't reply to someone that uses their service.

I have applied for Business Account more than a week, Which is still under verification there is no open requirement in verification center but still its taking lot of time... Dont know way

Kiara please make sure you read all my messages and your responses because really what you told to do is waht I did in the past time. I did it again. Still gives me an error.
Kiara please. You told me to open a new account so you can transfer the funds from the old to a new account.Why are not doing that now?
I want my money now.Do the right and pay my money so that we part ways.

NEVER EVER USE THESE SCUM. THEY WILL TAKE YOUR MONEY AND JUST IGNORE YOU.
Abject scum. They WILL keep your money. They will not help you, will send you endless circular emails asking for information - that they then ignore and state you have not given it.
You change your details, their computer will ask you for old details.
They will NOT put you through to complaints, will not release your money.
They are liars, crooks and will never answer a straight question.
They clearly use bots and are making a business out of stealing. Time is money as they sit on yours and gain the interest. If they do this to 100 people a month, its a lot of interest.

Never ever use them. Ever.

A bunch of crooks with awful customer service. They can block any of the transactions you make for no reason, place them on hold on it and keep using your money for free for weeks. Customer support lied to me as if the retailer is holding my money, but I have an official reply from the retailer ensuring me that my money has never reached them in the first place. Getting my money back is becoming a full-time job...

Very convenient service, with the ability to pay for purchases online and transfer money to your bank account. Good fast support. Small commissions compared to other popular similar services.

Can not supply their regulators details - for 'Security Reasons!' How ridiculous! I received a payment on Monday morning - which was held for review, we were told 48 hours. After submitting all docs they requested we were told docs were verified successfully payment will be released. When we went to check there was a fresh set of docs they required so off course payment not released. We submitted those yesterday and now we are told another 2 days before they release. Asked Sharla for the name and contact details of their regulators which they refused to give for 'security reasons' Time of release has moved from 2 days to 'we will notify you as soon as it is resolved' in the last 5 mins! I run a small business and I am losing probably the biggest client I have ever signed because I can not perform on my contract with them.

I withdrew to my bank account 300 euros (transaction id *******) on March 28,2022, the funds have not come so far. When contacting support constantly increase the timing of the decision of my question, first 21 working days, and now the term has grown to "unknown when". In general, if you want to lose your hard-earned

First of all, I want to let you know that these guys won't let you receive money.
It's been around 4 days since my client sent the amount through the Payoneer request payment feature.
I even sent them proof of my client who sent me the amount.
Also, they were not responding after 1 more day they sent me an automated email of. We need some additional information from you to process the following payment:

However, my account is long old a decade, and almost all the pending verifications are approved but still they never respond they hold your money for a long even if you are in a hurry.

No responsive support. Many holidays in a week.

Shame!

I processed 2 x payment requests to my client which were paid within minutes however Payoneer have still not (almost 3 weeks now) processed my payments! Customer service is useless, they have no real answer as to why not do they give any time line indications. FRAUD! Please do not use this platform!

After 5 years of being with Payoneer, I"m considering leaving due to the fast deteriorating customer loop. It took me 4 calls to get one issue resolved. I finally spoke to someone who knew what she was doing. I guess Payoneer is going to try to save money by hiring call center staff with little or no training but it will eventually show in your numbers.

After trying out various service providers, Payoneer stands out as my top choice. It's user-friendly, boasts excellent customer service, and proves to be highly dependable.

I wish to update my date of birth to 24/August 1998. I must have made a mistake when I opened the account. Below is my picture.name and date of birth as it appeared on my pan card. Thanks you

Efficient when providing resolution. Csr is willing to assist customers, friendly and eager to resolve the queries right away.

I was pleasantly and clearly greeting by representative. She repeated my concern to ensure she understood what my concern was and provided clear process to move forward. Appreciate that the wait time was not extensive as I was on the clock. Great service always!