• Perfume.com

2021 CUSTOMER CHOICE AWARD

Perfume.com

Overview

Perfume.com has a rating of 4.78 stars from 136,063 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Perfume.com most frequently mention great prices, free shipping, and fast delivery. Perfume.com ranks 1st among Perfume sites.

  • Service
    604
  • Value
    3466
  • Shipping
    3515
  • Quality
    7638

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.7%
Positive
3,086
Neutral
128
Negative
43
113
See all photos

What reviewers want you to know

Positive highlights

  • Great shopping experience, fantastic prices and easy to use site
  • Problems with an order, customer service is excellent and fast to take care of you!
  • 2021 Customer Choice Winner

Critical highlights

  • I was forced to use Pay Pal would not accept my credit card at your sight.
  • I gave email address so far no 20 percent off coupon?
  • Had a hard time getting the discount code to apply.
How would you rate Perfume.com?
Top Positive Review

“I order in bulk!”

Jennifer H.
11/27/23

I order in bulk! LOL! I have never had so many compliments on a perfume like I do with Coach Toilette Spray! Great price! Great product! Great customer service & shipping delivery turnaround! Been a repeat customer for years & will remain a loyal customer! 5 Stars for sure! I also recommend to everyone that compliments my scent! At this point I can literally say hundreds! I just hope that they follow through and got the amazing deals that I do on such a great product!

Top Critical Review

“Do not buy from this company!”

Laura P.
1/14/24

I ordered 5 bottles of Joy perfume, and only 2 were shipped. Also the bottles of perfume were not in the original box and the perfume smell different than the real Joy perfume. Despite multiple emails back-and-forth, the company did not admit their mistake, and would not refund my money. Do not waste your time on this company!

Reviews (136,063)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1166) customer service (472) web site (345) place order (336) credit card (83) email address (32) discount code (94) coupon price (18)
Thumbnail of user mikes3033
2 reviews
28 helpful votes
May 12th, 2021

I wish there were more than 5 Stars! I was well recommended and would definitely recommend anyone wanting to buy from them. Great company with great products. I was initially skeptical about the website and some of the reviews. I purchased more than a few bottles and Voila! Absolutely impressed with the quality of their merchandise. They are all legit. Will definitely buy again. Thank You!

Tip for consumers:
Excellent authentic quality at reasonably low prices. Quick and hassle free delivery.

Products used:
Variety of excellent perfumes and colognes.

Service
Value
Shipping
Quality
Thumbnail of user jenniferh4624
1 review
1 helpful vote
November 27th, 2023
Verified site experience

I order in bulk! LOL!
I have never had so many compliments on a perfume like I do with Coach Toilette Spray!
Great price! Great product! Great customer service & shipping delivery turnaround!
Been a repeat customer for years & will remain a loyal customer! 5 Stars for sure!

I also recommend to everyone that compliments my scent! At this point I can literally say hundreds! I just hope that they follow through and got the amazing deals that I do on such a great product!

Reason I chose this business:

See above review! ❤️

Thumbnail of user charlest822
1 review
2 helpful votes
August 29th, 2021
Verified purchase
• Updated review

Orders arrived safe and undamaged. Wish you had a few samples to try. Can't for Christmas when I do my perfume shopping for others.

Reason I chose this business:

Just felt like buying cologne. Wanted to see if any classic fragrances were back like Baryshnikov and the orange colored Bill Glass.

Reason I chose this product:

Looking for new and different smells for men.

Quality
Orders arrive safe and undamaged
July 23rd, 2021
Verified site experience
• Previous review
Reason I chose this business:

Just felt like buying cologne. Wanted to see if any classic fragrances were back like Baryshnikov and the orange colored Bill Glass.

Reason I chose this product:

Looking for new and different smells for men.

Thumbnail of user denisee222
2 reviews
3 helpful votes
December 8th, 2022
Verified site experience
• Updated review

Perfume.com is the absolute BEST PLACE bar NONE to purchase ALL of your smell good choices Men and Woman! To include the turn around time in receiving your orders as well! Impeccable! Perfume.com - I love you! Pleasant View, Tennessee Fan!

Reason I chose this business:

For the Jessica McClintock Gift Set and Free Shipping!

Always quick and so easy with perfume.com!
February 7th, 2022
Verified site experience
• Previous review
Reason I chose this business:

The same reason I’ve been choosing perfume.com! You guys are absolutely AMAZING! You are the best place to purchase all and any brand of perfume that I have EVER worn regardless of what year I’ve worn it and YOUR PRICES CANNOT BE BEAT! I work at a grocery store and get compliments on my perfumes all the time as I have my entire life - but I want you to know Perfume.com that I have giving out your website to more then one customer with raving reviews that’s for sure! Thanks Perfume.com for everything!

Thumbnail of user pamelak826
1 review
4 helpful votes
December 9th, 2021
Verified site experience

It was only 10 something a bottle by time I filled out everything to order it went up. Not happy!

Thumbnail of user huckb1
1 review
20 helpful votes
March 27th, 2021
Verified purchase

I was very happy with the purchase, and the products received. Everything arrived in excellent condition. Despite the warning/disclaimer provided for tester bottles, i only received one w/o a cap, and a few with a plain white box, which i don't mind one bit, it gets thrown away anyway. The Gucci Guilty, i wanted most of all, came new & sealed in original box. Aaaaaand i was allowed to make payments. What more could i ask for. Maybe faster shipping?

Reason I chose this business:

I came across them online.

Reason I chose this product:

I was familiar with most of the scents.

Value
Shipping
Quality
Thumbnail of user shirleyw1315
1 review
0 helpful votes
January 18th, 2024
Verified site experience

Online feature is clear to follow and search easy. Love the coupon access. Sample feature helps with first time purchase of perfume. Nbk

Reason I chose this business:

I use to get great deals in my younger years. I'm looking for great deals in my retired years.

Thumbnail of user hannahm662
1 review
1 helpful vote
December 21st, 2022

Absolutely love this site! Very happy with all my perfumes. Have always been delivered promptly and never damaged. I highly recommend this company! Will definitely buy again. Thank You!

Service
Value
Shipping
Returns
Quality
Thumbnail of user lisac4857
1 review
0 helpful votes
February 3rd, 2024
Verified site experience

Always have the fragrance I love & prices are always better than dept. stores. Great place to buy perfumes!

Reason I chose this business:

Best place to buy perfumes on line!

Thumbnail of user stephanien1192
1 review
0 helpful votes
October 24th, 2023
Verified site experience
• Updated review

Website is so user friendly. Took less than 3 minutes to select and enter my choice into the shopping cart and purchase. Love it! Great selection too.

Quick and easy!
October 17th, 2023
Verified site experience
• Previous review

Quick and easy! Time is precious.

Reason I chose this business:

Love this fragrance and you carry it

Thumbnail of user cynthias1355
1 review
16 helpful votes
June 28th, 2021
Verified site experience

I love Perfume.com! I've bought from them twice before, today makes the third time. They've never failed to get my order right every time! I love buying the samples because it gives me the opportunity to try new fragrances at a reasonable price. I will continue to be a repeat customer. I highly recommend this company to buy all your perfume and cologne needs. Thanks Perfume.com! I'm one happy customer!

Reason I chose this business:

I just took a chance and I'm so glad I did!

Reason I chose this product:

I wanted to try some new fragrances.

Thumbnail of user claribelp11
1 review
0 helpful votes
May 10th, 2022
Verified site experience

It a great experience. PS please check that the perfume is not a tester thank you

Reason I chose this business:

Hoping I will get my item the original one and not the tester bottle. It happened to me in the past

Thumbnail of user danac327
1 review
3 helpful votes
January 18th, 2021
Verified site experience

I need this package left on my front door.
That's a question you need to ask also I hope I don't have to pay for the delivery when it gets here! I had to do that before, I had ordered 2 bottles of expensive perfume, then when it came I had to go to the post office and pay for every ounce! It was very costly and I swore I wouldn't do it again! If that's the case then I'll just return it and get my money back!
I hope it doesn't work that way again because I love these perfumes! Thank you, Dana Coates

Reason I chose this business:

Because they are my two FAVORITES and you can’t buy them in the mall’s anymore

Reason I chose this product:

THEY ARE MY FAVORITE ONES ❣️

Thumbnail of user sherryr426
1 review
0 helpful votes
May 15th, 2022
Verified site experience

I love this perfume. My favorite no matter if I'm in my jeans of dinner date.

Reason I chose this business:

I always get good deals!

Thumbnail of user victoriaf175
2 reviews
3 helpful votes
November 29th, 2022
Verified site experience
• Updated review

I love perfume.com because it is so easy to go through their site and make my selections. One of the easiest websites.

Reason I chose this business:

This is my staple website during holidays.

Always a treat to try new scent on my man and perfume.com...
October 29th, 2021
Verified site experience
• Previous review

Always a treat to try new scent on my man and perfume.com never let's me down.

Reason I chose this business:

Stay with the best. No imitations.

You always have the perfect gift and reordering is...
October 6th, 2021
Verified site experience
• Previous review

You always have the perfect gift and reordering is super fast and convenient.

Reason I chose this business:

Great perfume greater prices.

Easy and convenient
July 2nd, 2020
Verified site experience
• Previous review
Reason I chose this business:

Saw your email.

Reason I chose this product:

Have smelled this on others and loved them.

Thumbnail of user catherineb381
2 reviews
0 helpful votes
October 31st, 2023
Verified site experience
• Updated review

I love your varieties and it takes care of my shopping list for my girls. Thank you have a blessed day.

Reason I chose this business:

It’s the only place I go to get my perfumes

I love the perfumes!
June 8th, 2020
Verified site experience
• Previous review

I love the perfumes! I can't wait to get them!

Reason I chose this business:

To find heaven scent

Great
May 28th, 2020
Verified site experience
• Previous review
Reason I chose this business:

To find heaven scent

Thumbnail of user tegang2
1 review
0 helpful votes
April 19th, 2021
Verified site experience

Very delicate pleasant and delicate smell. Not intrusive
As usual, got what I wanted at a fraction of the price. Wonderful quality, prompt delivery & amazing savings
Reading the scents I wasn't sure if I would like, boy was I surprised! LOVE THIS SCENT. I have bought multiples during Black Friday chaos, received them for Christmas gifts... because I'm that obsessed. Now for the compliments... never ending. Everyday, I receive a comment about they know I'm here because the scent follows me everywhere. NEVER discontinue this!

Thumbnail of user chrisc3964
1 review
0 helpful votes
January 15th, 2024
Verified site experience

Thank You 😊
I've been looking for a place to get some great fragrances!
And great prices! 😉

Reason I chose this business:

Great prices and discounts!

Thumbnail of user neenar1
1 review
42 helpful votes
January 31st, 2020

I love Perfume.com! Really lucky to find this website. Don't have words to express my feelings for them n their service, will order throughout my life and suggest every near n dear one about this wonderful place of authentic perfumes :)

Service
Value
Shipping
Quality
Thumbnail of user brendaf277
2 reviews
0 helpful votes
August 23rd, 2022
Verified site experience

Great Excellent Service 5 Star. Just change your label don't put perfume so people don't know what's in the box.

Reason I chose this business:

I was looking for soap. Thank you!

Thumbnail of user kathiem62
1 review
25 helpful votes
December 8th, 2020
Verified site experience

Your website offers a wide range of fragrances at desirable discounted prices as do many others. However, you also supply important detailed info about the fragrances, too, such as a specific list of the ingredients, top notes, body, and bottom notes, as well. This is vital information for someone desiring to purchase a new fragrance on-line. Your policy of FREE Shipping & Returns is also a plus!

Reason I chose this business:

I chose Perfume.com today for all of the reasons mentioned in my answer to your first question.

Reason I chose this product:

Whereas I have been unsuccessful at finding my favorite fragrance, Esencia de Duende by Jesus del Polo EDP for so long that I am now totally out of it, I decided that I needed to find a replacement. When I clicked on your Email with the offer of an extra 20% off, I happened to notice Jennifer Lopez's fragrance. I was thrilled to see that you also supplied all the ingredients or fragrance notes, too, with a full description of what type of a fragrance it was and when to wear it. Learning that grapefruit was one of its star ingredients tipped the scale. I was also excited to find that you had the gift set for less than $6 more than the 3.4 oz. Spray by itself so that I could also enjoy a 2.5 oz. Tube of the shower gel and the body lotions, as well.

Thumbnail of user trieul2
13 reviews
0 helpful votes
December 31st, 2023

Does not matter which brand or which specific fragrance you are looking for, these guys have it! The array is really impressive for authentic perfumes, so they cater to a lot of different tastes and preferences, good to remember these guys when its buying gifts time. Aside from that, the website is really easy to browse and the pricing is absolutely not ridiculous too. This one went in my bookmark a long time ago and a reliable source for gifts and treating myself ever since. The orders are always well packaged and in great condition, so you don't have to worry about nothing.

Service
Thumbnail of user jackies929
1 review
0 helpful votes
November 21st, 2023
Verified purchase

Never fails! My experience with their products are outstanding. They always deliver the best customer service and great sales. I will continue to be satisfied customer.
Thank you!

Quality
Thumbnail of user lisav234
2 reviews
0 helpful votes
January 11th, 2020
Verified site experience

Love description of perfume scents & customer reviews. App easy to use. Just ties up your phone waiting for the processing for approval

Reason I chose this business:

I have ordered from perfume.com before

Reason I chose this product:

Had received a sample vial of Juicy couture & fell in love with the smell & how long the fragrance lasted so if it wouldn't have been for a free tiny sample spray vial another company had put in with previous order I never would have guessed I would loved it. Checked your as app. & with coupon, the price was too good to pass on!

Thumbnail of user melanies870
1 review
0 helpful votes
September 21st, 2022
Verified purchase

I absolutely love this site!

Everything arrives quickly and in good order. I have never had an issue with anything I've ordered from Perfume.com. I only wish there were not such a problem keeping some items in stock! Of course, that is not their fault! The pandemic has hit us all hard.

Reason I chose this business:

I actually searched a whole bunch of sites which sell perfume, and I found that Perfume.com had some really good deals and some hard-to- find products.

Reason I chose this product:

I am a nut for perfumes and body sprays, but I have to admit I was shopping for presents for others!

Quality

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Company Representative

Thumbnail of user rony18
ron y.
Typically does not respond to reviews

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4.8
136,063 reviews
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