Pretty Little Thing

They sent me a completely different item from the one I ordered (sweatshirt that did not even fit instead of the sneakers). I, however, was mostly disappointed with how the customer service team handles the problem. They simply do not assume responsibility for their own mistake.

If you are looking for Black Friday deals this is not the place. They increase the prices by 50% then give you 50% off when you checkout so that you buy it for the same price which it originally was. Even if you check the rest of their clothes they are all from 70 dollars upwards during thanksgiving week which was not the case a week or two prior.

I order every single week of plt and have done for the past 6 years! They can see that if they look at my account. I've never once emailed them with any problems with my hundreds and hundreds of parcels, but my last parcel had a £6 eyebrow kit missing so I emailed them and they are practically saying I'm lying. Why after hundreds of orders I would now lie about this x1 £6 item. Getting me to jump through bloody hoops, like I'm desperate for £6! Wtf! All I wanted was for it to be re sent a bloody keep it! Disgusting

This is what pretty Little thing says after I ask for a refund after I told them they had the wrong address " As this is the case, you will be needing to collect it to the address where it has been delivered to or contact someone who can forward it to you.

Please be advised that we are unable to refund or send a replacement on this occasion. Please know that you have 3 opportunities at the checkout to ensure that your address is correct, there is no system issue that causes an address to change to an old address.

To ensure all future parcels are sent to the correct address, you can update your address details in your PLT account;
So I don't recommend you order from their website. In the past they had my new address but some reason the old address was still save and they sent my package yo old address and my package was stolen and they're denying me a refund. They need a zero review.

I am never ever ordering for PLT ever again they I ordered a size x small in size 4 and they ended up giving me some long baggy $#*!ty looking jumpsuit and you know jumpsuit are stretching material so just imagine how much it stretches when your putting it on it looks disgusting and it seams that most of there clothes are for medium / bigger fatter women and they don't consider small women at all cause all there clothes stretch to look bigger than what they should be not satisfied

First, the quality of clothing is not bad. I generally shop designer, but for the sake of giving this place a shot after one of my friends recommended it to me, I almost didn't buy because the prices were so low. This was during their holiday sale, but I knew it was fast fashion because there were so many items. I just think the clothing is much better than I thought it would be for the price.
The clothing runs a bit bigger than I expected. Since this site is based out of the UK, I figured my measurements would be a good guideline oh, but I would say about 40% of my order is way too big. I will have them altered anyway. They do not offer free returns, but when I explained my financial situation, they sent me a label which was really cool of them to do. I placed two orders at about $400, and I did place a third order for only two jumpsuits. I cannot speak highly enough about my interaction with customer service and all the amazing clothes I now have. Because of my long legs oh, I was able to wear tall items, but because of my size, I was able to wear petite sizes. This makes almost all clothing wearable for me except plus size. I also like that they do have an awesome selection of fashionable plus-size clothing. That is difficult to find these days as plus size clothing is generally more expensive, and they give the same low prices equally.
The only con is that they don't exchange clothing. They will give you a refund to repurchase the items, but the clothing I got was way cheaper than their normal prices. So I would not be able to repurchase the items completely. I am not docking a star for this as it is clearly written in the FAQ that they do not have a way to exchange clothing at this time. It was not in the fine print, and it is my mistake for not checking out their policy before I buy. I don't know many people who do that oh, and I would be betting that most people don't, but since it is clear as day on that site, I can't blame PLT for that. I am so happy with my purchases, and I know a seamstress luckily oh, so I will probably get it all the big stuff taken in as I believe it is worth it. I had such a seamless experience with this company.
Also, since shipping was not free, I decided to pay the extra couple dollars for express shipping, and my order came in 2 days. Yes, from the UK. 2 days! Imagine my excitement when I saw those big huge bags in front of my door when I got home. How awesome!

When I received my item an opened the bag, immediately the smell of mold was so strong. My item was coved in black mold! The fact a company would send something like that is appalling.

I have ordered a number of clothes from PLT and I've always been happy with the quality and service. I ordered a dress which arrived yesterday but did not have the required belt attached. I messaged them on fb and received an immediate response by Melody who was efficient and v helpful. She informed me that another dress would be sent straight away and I didn't even need to send the original dress back! Outstanding customer service. V happy with this website.

Part of my order didn't arrive. Thought it was going to be an easy process when they said they'd check CCTV footage of my order being packed. Instead I was basically called a liar and told I wasn't getting a refund or reorder and the decision was final and they wouldn't be revisiting my claim. They've just taken my money and are now ignoring my emails. So disappointed as I've been shopping with them for about 4/5 years with no problems. Now I know I won't ever be again.

So I'm writing this review cause of the customer servious, if this review was only based on the servious I would give it 5 starts but I only have it 3 and that was being generous. I will never buy from pretty little things again. I ordered a dress and the day it was suppose to get delivered it was sent back cause wait for it "I put " I did not the stupid automatic address did it. Well it put RD for road stupid right. Well that happened and they said it was my fault and they couldn't refund me the shipping cost I sent thing snapshots of everything and thanks to Clark got everything resolved. Hopefully by the 5th I get my money back.

Bad services my first and I regret honestly! I payed for express shipping almost 50cad for only 10 items and these people had their own choice to divide my parcel into 3 I payed 82cad for each items delivered
Whiles I pay almost 50cad to them already
First time buying but I regret never will I purchase from them in my life! SHEIN IS BETTER THAN THEM *******times!
No wonder they have no review writing on the on app
Because no one would have purchase from them with this

My 14 year old daughter saved her $ to buy a pair of pants but it did not fit. She returned it within the time period, but did not get a refund. We sent over 6 emails/ complaints, follow- up but to date - 18 months later, no refund or contact. To make matter worse, on their contact info, they say if you follow- up, your query goes to the bottom of the list.

It's unethical and shameful this company, along with the owners take advantage of teens/kids with no repercussions.

I've purchased a few items on their website and everything is great. However, this one outfit is not. I would think it's coming from the same fabric but I guess not. It's two different color. The skirt is a bit more orangy red and the top is a deeper red which is a perfect red. In the sun it's pretty noticeable. I just needed it to both match and sadly it was one of my outfit for my Hawaii vacation.

I took two photos showing flash and non flash

If I could give it no stars I would, tried to place an order and it failed but money was still taken from my account, emailed customer service straight away and I'm still waiting for an answer on what happened from them.I haven't received a refund and it's been nearly 5 weeks, customer service is not helpful at all and giving me excuse after excuse telling me to wait another 8 business days now for an update about my refund, would not advise to order from this company absolutely disgraceful 5 weeks and still no refund,I've sent about 30 emails with no answers, scammers

I ordered a trench coat. It was made way too big, it looked like a costume. The pink jumper was way too long in the legs. I am still waiting for my refund. I have not received a confirmation email yet about my refund and it's been way longer than their claimed refund policy. I would never buy from this company again.

I order 2 items with this company back in May they shipped an empty package to Fedex and refused to contact FedEx directly to check the status. They first told me they would resolve this matter if I didnt receive my items by June 18 then that date has come and go with no items. I contacted them and now they're saying reach out to them if I dont receive my items by July sometime which will be 2 months... Its ridiculous how they treat there consumers and I would never order anything from them again. The customer service is horrible. Please do not shop with this company you will be very disappointed

I placed a large ordered of 50 items, all of the same style just in various sizes. I only received 48 items with one extra size that I did not order and 3 items missing. I have been going back and forth with customer service for over a week trying to get this rectified and they have done nothing but ask me to jump through hoops. This return/ exchange process has been so difficult I have just decided to eat the cost as dealing with their customer service is more exhausting than it is worth.

**************023 Where is my order? I have reached out to yall via email and still no reply. Reply!

Items I ordered did not look the same as pictured and also lots of loose seams / horrible quality. Even worst customer service. Do not buy from here! Save your $ and time!

The package stink, the clothing stink, the clothing don't look like the pic, I would never order from here again, if I could give it no stars I would

The sizing is literally completely off, the waist size is the same sizing as the hips it's ridiculous do not order from here

I ordered a dress that was too big. I live in US and I returned it. They promptly made the refund as soon as they've got my return. Thank you Pretty Little Thing!

The online refund form is not accepting my order number.

When I then use the 'contact' form to get some assistance it redirects to:
https://www.prettylittlething.com/contact-us/index/post/
"502 Bad Gateway"

There is no email listed.

Almost all links on the returns area are broken.

If you buy then assume that refunds will not happen so its caveat emptor.