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Resume Now has a rating of 4.46 stars from 3,881 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Resume Now most frequently mention customer service, cover letter, and live chat. Resume Now ranks 6th among Career Advice sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
When you lose a job many times the panic and worry can cripple you. I know I needed to build a resume but where do I start? You're alone and worried and the weight of what comes next can be overwhelming. Thank you Resume Now, you helped lift my burden and showed me the way to build a professional, comprehensive and thoroughly beautiful resume that I am proud to share with potential employers. I could not have done this without you!
While the resume builder is mediocre...I believed I had canceled my MEMBERSHIP IN THE SUMMER! BUT LOW AND BEHOLD They are still taking $25+ from my bank account, sucking the life from my very soul! Unless you are VERY diligent to cancel the blanking membership that JOB you get may cost more than it is actually worth...NOTICE THERE ARE 11 TRANSACTIONS at the top of the page
When you lose a job many times the panic and worry can cripple you. I know I needed to build a resume but where do I start? You're alone and worried and the weight of what comes next can be overwhelming. Thank you Resume Now, you helped lift my burden and showed me the way to build a professional, comprehensive and thoroughly beautiful resume that I am proud to share with potential employers. I could not have done this without you!
Way to make our day, reviews like yours keep us going, Cindy.
Jonathan was amazing I had an issue with billing. It turns out that I had an older account from 2014 and that was the account that was activated. Jonathan discovered that was the issue as I already had $24.99 taken out from my banking account for my new account. Jonathan quickly fixed that and gave me a discounted price of $9.99. Excellent customer service as he was extremely friendly, professional and quick to fix my issue. I would recomend them to anyone of my friends and family! Well done and way to go Jonathan!
Zach Shaffer 8/14/20
Thank you, Zachary, we're delighted to hear that, Jonathan did an amazing job and was able to assist you with your request, we’ll be sure to let him know your positive comments!
The resume did work and worked well, however, the billing and subscription process was confusing, not knowing I was going to get billed more after, I asked for a refund for the money that was taken out of the account and was refused which was very disappointing.
Hello, Olivia
We appreciate you bringing this to our attention, and apologize for the inconvenience. We take our user’s feedback very seriously; know that we hear you, and we’re here for you; when you have a chance, please get in touch with our Customer Service Team using the link below.
Phone: 844-351-7484
Email: customerservice@resume-now.com
Chat: https://www.resume-now.com/contact-us
As always, we're here to support you as you build a successful career.
-ResumeNow
I have a issue about an employer I sent my resume on another site where I had 6 interviews and worked a full day for them with no pay, which is fine because I really want that job, but I needed an advice on how to move forward. It is obvious they are interested in hiring me, but the process is like no other i ever had. Like I have made my resume on this site I decided to ask for help. And Sofia from customer service help me on how I should approach my situation. So all in all this site will help more then just your resume.
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.
Website advertised as free but had to pay for subscription. Otherwise, the website is easy to use and very helpful for people like me who have a hard time writing about myself.
Hey, Vanessa
Our website offers a Basic Access account completely free which allows you to download a plain text version of your resume. However, upon finishing the document, we also give the option of continuing with our premium features if users are satisfied with the end result.
I just want to see my resume - then can decide on what else is needed and how to proceed here -
Thank you for sharing your thoughts, Jane!
I used a resume builder and it's pretty good. This app definitely made my my resume look more professional. Use it if you miss proper organization of your job application package.
Hello,
We’re thankful for the amazing feedback you have given us! Happy customers make our days brighter!
We're sorry to hear that, Ortutu! Let us know how we can improve your experience.
Hey, Natalie
Thank you for sharing your thoughts, we’d like to clarify that our Basic Access accounts allow you to create and download a plain text version of your resume and cover letter using our examples and tips.
However, if you would like to download, print or email a professionally formatted version of your resume using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee which we offer a 14-day trial option. In addition, we do grant a 100% money-back guarantee for our trial fee.
Isacc has exceptional customer service! After having a bad experience with the 2 separate individuals prior to speaking with Isaac, he took care of the issue I had. Because of his kindness and having great customer service, I will continue my service with Resume now. Thank you Isaac, I hope your supervisors know what a great worker you are. Thanks again :)
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
I'll start by saying that without happy employees you can't have happy customers. Isela R. Made me feel comfortable by addressing my concerns right away. I'm excited to get back to work and Resume Now is going to make that happen for me. Thank you again Isela.
Thank you for sharing your experience with us, Scott. Our team prides itself on providing top-notch customer service and your feedback helps us tremendously.
I had to advise the rep that badgering me to keep the service eventhough I'm deployed is bad customer service. She only after badgering me gave me one month back.no one should be calling to cancel and be told over.and over to keep it. I will never recommend this. Site
Our sincerest apologies, Kristen, for the negative experience, that you had with our agent, we realized that it was unmannerly in solving your query, and we completely understand your frustration.
We always pride ourselves on giving 100% every day to ensure that each of our customer’s needs are being met, and we know that we have let you down, and for that, we’re very sorry. We do our best to train our agents on how to properly handle each case, including how to escalate problems that they’re unable to assist with, sadly your concern was not handled properly, and we are going to take the necessary steps to ensure that this situation does not repeat itself.
With this in mind, we’re thankful for bringing this issue to our attention, as we’re always looking for ways to better our service, and your feedback is an invaluable part of that process. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
Contact Us: https://www.resume-now.com/contact-us
Great for the most part!
My recommendation:
After I was done, I realized that I forgot to enter one of the education.
In order to have the years of the education in timely order aligned, I had to delete half of the education I already entered.
It would be more convenient if it would be possible to add something between the already entered information.
We’ve taken note of your feedback and it’s much appreciated, Marina. We’re constantly looking for ways to provide the best experience for our customers and comments like yours help us do just that.
Easy to register. Lots of options. Good Service. Had a specific goal that I needed this resume for quickly. Less than half hour i was ready to submit.
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.
Hey, Michael
To clarify, we are in fact free. For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free.
We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
Very easy to use! My resume looks great! I am happy with choice of available templates and support features.
Thank you for the wonderful review and for leaving us with a great star rating.
I had the most pleasurable experience with a representatives today, he was very knowledgeable and patience answering all of questions and providing helpful feedback.
Hello,
We’re thankful for the amazing feedback you have given us!
When I entered my contact info, the template doesn't allow changing of boarders and my email address was cut off.
Thank you for letting us know about this, Jazmin we take our users' feedback very seriously. We hear you and we’re here to help, look for a private message shortly.
I discovered 36 charges from BLD*RESUMENOW *******348 on my debit card totaling over $800.
I spent 2 weeks trying to resolve this issue with customer support. After threatening a BBB and FTC dispute they finally located my debit card and admitted the charges were fraudulent (under a different account name).
Yet they did not refund the charges.
I was able to file a chargeback for 4 charges, but I'm still out $798.40 for the other charges from 2018/2019. I don't check this debit card account because I don't use the debit card, lesson learned. However, this company should be help accountable for not refunding fraudulent transactions.
This company has several different URLs, merchant accounts, descriptors, phone numbers, including
myperfectresume.com
livecareeer.com
bold.com
*********************484
Hey, Brett
Our team is dedicated to providing our users with the best customer service experience possible and we would love to discuss this further in order to seek a resolution to your matter.
Please expect a private message from us shortly.
Once again we apologize for any misunderstanding and hope to resolve this matter soon.
Thank you for sharing your feedback and for leaving us a great star rating.
This Company had wonderful suggestions that I did not think of. I made a few edit adjustments and began sending in my Resume. Had 30 plus offers for jobs.
Hello,
We’re thankful for the amazing feedback you have given us! Glad we were able to help!
Its a pay site. Not fee as advertised when I clicked the link from Google. Spent the time to input the info and then found out it was a pay site. No issues with it being a pay site, just wish I knew it upfront.
Hi, Lisa
We’d like to clarify that our Basic Access accounts allow you to create and download a plain text version of your resume and cover letter using our examples and tips. However, if you would like to download, print or email a professionally formatted version of your resume using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee which we offer a 14-day trial option. In addition, we do grant a 100% money-back guarantee for our trial fee.
I just didn't realize there was any charge as it says free at the beginning. Other than that, it is a good tool.
Thank you for sharing you feedback with us, Erica we're always happy to hear it!
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Create a resume that gets results!
From students or entry-level job-seekers to experienced executives, our resume builder offers job-seekers a fast and easy way to create a resume. With pre-written bullet point examples across several industries and recruiter-approved templates, Resume-Now enables users to download a polished and professional resume in minutes.
Helping People Get Jobs Since 2005!
Our goal is to help people get the job they want, as quickly as possible. To assist our users in creating a professional-quality resume and cover letters instantly, we provide suggested text examples, expert tips, video interviewing lessons, and more.
Hello,
Thank you so much for sharing your experience with us! We're thrilled to hear that Resume Now was able to provide the support and guidance you needed during a challenging time. It's our mission to help individuals like yourself navigate the job search process with confidence. We wish you the best of luck with your job search, and we're here for you every step of the way. Don't hesitate to reach out if you need any further assistance or support.