• REVOLVE

2022 SITEJABBER AWARD

REVOLVE

Overview

REVOLVE has a rating of 4.86 stars from 32,336 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with REVOLVE most frequently mention customer service, great selection, and easy returns. REVOLVE ranks 14th among Women's Clothing sites.

  • Service
    131
  • Value
    58
  • Shipping
    57
  • Quality
    56

Proactively asks for customer feedback

This company responds to reviews on average within 4 hours

Positive reviews (last 12 months): 96.9%
Positive
6,413
Neutral
123
Negative
83
See all photos

What reviewers want you to know

Positive highlights

  • Love revolve even though I could be unhappy with clothes the customer service and delivery is phenomenal
  • Revolve is hands down the best shopping experience out there.
  • 2022 Customer Choice Winner

Critical highlights

  • The promo code did not work so I had to pay full price.
  • Website rejects my email address to log in, and then later says there is an account associated with my email address!
  • My Mastercard credit card was denied multiple times as I attempted to check out on several devices.
How would you rate REVOLVE?
Top Positive Review

“Client-orientedness as it is”

Ingvar D.
1/8/24

This online store is definitely a market mastodon, just look at the assortment here. Plus, this company has a plethora of positive reviews, and that was the reason why I decided to shop here. A lot of branded clothes and shoes are presented here, and when I made an order of some fancy adidas runners, I found out that there was a free international shipping for orders of $100 or more. That was fascinating, the shoes came to within a quick period.

Top Critical Review

“I downloaded app to get 15% off and at checkout it...”

Grace R.
8/27/23

I downloaded app to get 15% off and at checkout it said error, try again later. Now I can't 15% off because you can only use promo code once

Reviews (32,336)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (745) shopping experience (261) love shopping (291) return policy (156) promo code (96) email address (11) credit card (21)
Thumbnail of user ingvard
5 reviews
0 helpful votes
January 8th, 2024

This online store is definitely a market mastodon, just look at the assortment here.
Plus, this company has a plethora of positive reviews, and that was the reason why I decided to shop here.
A lot of branded clothes and shoes are presented here, and when I made an order of some fancy adidas runners, I found out that there was a free international shipping for orders of $100 or more. That was fascinating, the shoes came to within a quick period.

Thumbnail of user donnah2852
1 review
0 helpful votes
January 25th, 2024
Verified purchase

I have been a customer of Revolve for over 15 years. I wear an XS in most items of clothing which I find difficult to find in stores, plus the selection on Revolve`s site is by far superior. I live in Canada and many of my clothing choices are not available here. In addition I love the fact that I can receive the item the next day, free in most cases, and can return it if necessary, also free. What more could one ask for!

Reason I chose this business:

Tons of choices in my size, next day service, free shipping and free returns.

Thumbnail of user claudiaa392
1 review
0 helpful votes
January 17th, 2024
Verified site experience

I am happy for the opportunity to be able to share how happy I've been with my shopping experience with Revolve. It's actually something I've been commenting on quite a bit recently. For me, Revolve has really set itself apart in this area compared to other companies because it is completely stress-free and pleasant, especially while it's starting to feel like other companies are becoming antagonistic toward the customer.

Reason I chose this business:

I enjoy coming to the website to browse. When I need something, I've started to check Revolve first because I would prefer to buy it here since my experience has been so good. Also, I really enjoy the emails because they resemble a moodboard by featuring certain items and lookbook photos. It's inspirational.

Thumbnail of user jennaj130
1 review
0 helpful votes
August 18th, 2023
Verified purchase

I had a great experience shopping with Revole. The site was easy to navigate, and I received my order with free shipping within 2 days of purchase. I will be shopping here again! (I also submitted the wrong size initially and the chat service helped me very quickly get that modified - that's an exception as normally the chat feature for websites I've shopped with is slow and not very helpful)

I ordered the wrong size and realized right away. I used the chat feature and it was resolved within a few minutes. By far the best customer service I have received with the chat feature on any website I’ve used.

Reason I chose this business:

They had the dress color I was looking for from Michael Stars.

Service
Thumbnail of user ericat287
1 review
0 helpful votes
February 3rd, 2024
Verified site experience

Great brands at different price points, super quick delivery and excellent customer service if you encounter an issue. I've only had one and I received the item in less than 24 hours after I called to see why there had been a 2 day delay. Very impressive!

Thumbnail of user lavernr9
1 review
0 helpful votes
January 10th, 2024
Verified site experience
• Updated review

Revolve makes it easy for you to view size based on the model description. The best customer service, price match, and return policy. There shipping is top-tier. They also offer stylist to help you with your selections.

Reason I chose this business:

I am always on the Revolve website. My favorite department store online.

Amazing as always
August 21st, 2023
Verified site experience
• Previous review
Reason I chose this business:

To shop their sales items

Revolve is definitely the place to shop, great customer...
July 27th, 2023
Verified site experience
• Previous review

Revolve is definitely the place to shop, great customer service, fast shipping. Price match guarantee. All the best clothes in one place. Only downside it the price. I do however wait on my favorite to go on sale by placing them in my favorites to watch when the price goes down.

Reason I chose this business:

Because I am a shopaholic

Thumbnail of user kimberlyf1432
1 review
0 helpful votes
December 10th, 2023
Verified purchase

My account with Revolve was was repeatedly hacked into. A person tried using my store credit several times at FRWD. They changed my name and shipping address in my Revolve account. I reported the issue three times until I finally got someone who was willing to help me fix it and help me use the store credit to resolve the problem.

I’m only giving two stars because of the last manager I talked to. I can’t remember her name but she was willing to take the time and help me.

* REVOLVE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user emmar664
1 review
0 helpful votes
January 31st, 2024
Verified site experience

Revolve is amazing!
The best online shopping experience!
SUPER fast shipping in case you need your items fast,
Easy returns at UPS that saves you a lot of time comparing to other brands that make you ship through USPS.
The label is pre-printed and is already in the box, that also saves you time and hassle.
And clothing selection is great too!
Thank you, Revolve!

Thumbnail of user jacquleena
1 review
0 helpful votes
January 30th, 2024
Verified site experience

Easy. Convenient. Love the check out process. No other app does it quite as good as Revolve. But, you're constantly out of sizes - especially L and XL. Need to fix that.

Reason I chose this business:

For the convenience for the shopping experience.

Thumbnail of user karik145
1 review
0 helpful votes
January 19th, 2024
Verified site experience

My last order came right on time, every single piece fit perfectly, and I got them all on clearance! Super happy

Reason I chose this business:

Because my last order was perfection, every single piece

Thumbnail of user moniquew275
1 review
0 helpful votes
October 16th, 2023
Verified purchase

Always timely with purchases arriving and return policy is great and fast- money comes back to you in days

Reason I chose this business:

Selection and returns

Thumbnail of user bartk59
1 review
0 helpful votes
January 4th, 2024
Verified site experience
• Updated review

Love Revolve! Has so many brands for older girls as well as young! Fast shipping and returns are very easy!

Reason I chose this business:

Revolve is my go to! Faster shipping than dept stores. Great cus-service. Excellent brands!

I love revolve!
October 28th, 2023
Verified site experience
• Previous review

I love revolve! Been shopping with revolve for over 10 years they have such a great selection of cloths, always the new trendy styles and easy returns!

Reason I chose this business:

Because of the easy returns and I’m a loyal customer! Also the rewards program!

Thumbnail of user brittanyc843
1 review
0 helpful votes
January 13th, 2024
Verified site experience

I have loved it for many years and it keeps getting even better with shipping to Canada. Thanks. Ann

Thumbnail of user adak33
1 review
0 helpful votes
January 14th, 2024
Verified site experience

Super simple and easy to find what I wanted, purchase was quick and efficient. Great experience thanks sm 💋🎀

Reason I chose this business:

First result for what I wanted

Thumbnail of user cherylb2272
1 review
0 helpful votes
February 15th, 2024
Verified site experience
• Updated review

I like the ease of shopping from home. Revolve makes it easy to shop with your quick shipping and easy returns when items do not fit.

Reason I chose this business:

Revolve is always my go to for special occasions.

Love ordering from this company
November 19th, 2023
Verified site experience
• Previous review

Love ordering from this company. Ease in ordering to try on dresses and ease in returning when fit is not right

Reason I chose this business:

Beautiful clothes

Thumbnail of user deannw27
1 review
0 helpful votes
February 4th, 2024
Verified site experience

Speedy delivery on high quality dresses is everything to me when needing the right outfit is always fufilled with Revolve. Thank you.

Reason I chose this business:

Speedy delivery & must have outfit.

Thumbnail of user shirleyl247
2 reviews
1 helpful vote
January 19th, 2024
Verified site experience
• Updated review

I love your site! You have been a lifesaver for me buying my granddaughter's needed dresses! Thank you!

Reason I chose this business:

Great website & products

I have always received excellent service from REVOLVE!
June 14th, 2020
Verified site experience
• Previous review

I have always received excellent service from REVOLVE! I need to thank Kristen who went out of her way to help me with my last order (#*******). She was able to apply the 10% discount code retroactively after it failed to process online. I am very grateful for every little bit I can save! Please convey my gratitude to Kristen for her speedy response & instant help!

Reason I chose this business:

Price, efficiency & prefer to buy from companies I love!

Thumbnail of user madelineh41
2 reviews
0 helpful votes
January 9th, 2024
Verified site experience

Excellent ordering and return process. Probably one of the best I've ever experienced! Keep up the good work!

Reason I chose this business:

Because of their quality clothing and super fast shipping and easy return process!

Thumbnail of user hannahy254
1 review
0 helpful votes
January 10th, 2024
Verified site experience

Very easy. Didn't get the 10% off for my email address, but maybe I misread something. I double checked the code & it was correct. Otherwise, super smooth & simple.

Reason I chose this business:

Risa Does Makeup YouTube content creator recommended & linked your website.

Thumbnail of user marianneh564
1 review
0 helpful votes
January 7th, 2024
Verified site experience

Enjoy your selection options and clothing suggestions. Glad you have mostly pretty models and show their sizing.

Reason I chose this business:

I like the fast shipping, easy returns and clothing options.

Thumbnail of user katherineg745
1 review
0 helpful votes
January 23rd, 2024
Verified site experience

Revolve is always the first place I go to for online shopping. Not only do they have amazing products but their return policy is simple and easy.

Thumbnail of user amyk1766
1 review
0 helpful votes
February 12th, 2024
Verified site experience

I love the "buy now" feature for when I want to make a specific purchase but not go through my whole cart-- so useful!

Reason I chose this business:

It has the styles and energy i'm looking for :)

Thumbnail of user lindseyf156
1 review
0 helpful votes
September 8th, 2023
Verified purchase

Was very please to have the item I purchase arrive so quickly. The product was in perfect condition...unbelievable service. I've already told many family members and friends about my experience. Great job Revolve!

Reason I chose this business:

Internet search and seem to have fair pricing.

Thumbnail of user basiak4
1 review
0 helpful votes
January 8th, 2024
Verified site experience

Your dresses are beautiful. I just wish I had store near me to try them on in person before ordering online to Canada.

Thumbnail of user samanthas1607
1 review
0 helpful votes
January 9th, 2024
Verified site experience

Best website ever. Easy to navigate. Fast shipping! And the easiest returns. Only place I shop. Oh and has everything you want always!

Reason I chose this business:

Too easy and fast!

Sitejabber for Business

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From the business

REVOLVE is home to the world's most-coveted designer apparel, shoes & accessories from Lovers + Friends, For Love & Lemons, NBD, Free People, Joie + more.

Company Representative

Thumbnail of user candicel9
Candice L.
Typically responds within 4 hours

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