• Rosewe

Rosewe

Ratings On Other Platforms

Trustpilot
4.1 / 5
Better Business Bureau
4.5 / 5
Reviews.io
4.4 / 5
Corporate Values

Overview

Rosewe has a rating of 4.25 stars from 5,541 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rosewe most frequently mention customer service, good quality, and many compliments. Rosewe ranks 3rd among Discount Clothing sites.

  • Service
    783
  • Value
    761
  • Shipping
    774
  • Returns
    710
  • Quality
    753

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 82.4%
Positive
742
Neutral
49
Negative
109
262
See all photos

What reviewers want you to know

Positive highlights

  • Vicky is very good in her Customer Services, I really appreciate her help and quick response!
  • "Rosewe to me is always a great shopping experience.

Critical highlights

  • I asked for them to send me their return address and I get: "Sorry for what happened.
  • Received all wrong sizes, even after going precisely according to their size chart!
How would you rate Rosewe?
Top Positive Review

“Best Dress Ever”

Monica B.
1/18/24

I gave A New Years Eve party with my partner. Had to be bell of the ball. Found this item on your website. My husband purchased a black velvet & gold suit. I felt like the first lady in my dress. I received so many compliments from men & woman on how beautiful my dress was. Also how husband & I looked great dressed in our coordination. Best dress ever. Getting ready to order for another event in Feb

Top Critical Review

“Very dissatisfied”

McHenry E.
12/30/21

My order take months to arrived & at this time I didn't receive yet. I buy three items & only receive ones & it's already too months & I still waiting. Very disappointed & dissatisfied

Reviews (5,541)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (714) return address (36) size chart (94) return policy (53) bathing suit (83) order number (36) shopping experience (52) delivery time (36) quality products (35) right places (18)
Thumbnail of user monicab569
2 reviews
0 helpful votes
January 18th, 2024
Verified purchase

I gave
A New Years Eve party with my partner. Had to be bell of the ball. Found this item on your website. My husband purchased a black velvet & gold suit. I felt like the first lady in my dress. I received so many compliments from men & woman on how beautiful my dress was. Also how husband & I looked great dressed in our coordination. Best dress ever. Getting ready to order for another event in Feb

Reason I chose this business:

Searched various websites. Returned to dresses because I didn't like material

Thumbnail of user evanss38
1 review
0 helpful votes
September 21st, 2023
Verified purchase

I have been buying from ROSEWE for months and was always satisfied so when I needed a dress for a wedding I came here. I found a beautiful dress and I received it quickly however they sent the wrong dress. When I reached out to them no one responded this continued for several days. And they had erased all of my purchases history in the app. It was very frustrating. Two weeks before the wedding someone contacted me and apologized they fast shipped the right dress and told me to keep the old dress. I was so relieved. I got my dress in four days and wore it the wedding.

Thumbnail of user paulinae15
1 review
0 helpful votes
November 6th, 2023
Verified purchase

The delivery was quite long but all the same it arrived safely and in good order.

The customer service was polite.

Reason I chose this business:

Have nice stuff online.

Service
Thumbnail of user clarkv23
1 review
1 helpful vote
January 20th, 2024
Verified purchase

I bought a purple jump suit. I've never bought from Rosewe before and was a little worried what the quality/service would be like.

Well, I got frequent updates regarding my delivery, and I was very pleased with the jumpsuit when it arrived. (I'm short and overweight, so lots of items can be cut way too long for me). But this fitted perfectly, and is good quality. Would definitely recommend. Delivery was quick too, only a few days!

Reason I chose this business:

I chose Rosewe only because they had exactly the type of jumpsuit I wanted. I wanted one with wide, wrap pallazo trouser legs, that hang like a skirt, and nowhere else had anything like I had in mind, but Rosewe did, and for only £33 too, I thought it was worth trying. And definitely was not disappointed. Thank you Rosewe, I now have a lovely unique item to wear to my friend's wedding.

Thumbnail of user browns64
1 review
0 helpful votes
November 12th, 2021
Verified purchase

My order arrived quickly. Everything fit well and I was only disappointed in one item due to it not having pockets like it shows on the model wearing the item.

Thumbnail of user saritay2
1 review
0 helpful votes
March 6th, 2022
Verified purchase

I love all my outfits from Rosewe. I find most of their products with great quality and latest design.

Thumbnail of user user7563
1 review
0 helpful votes
August 19th, 2022
Verified purchase

Tanks to tour kindness and help, a ask to get my order most fast can possible

Thumbnail of user duffd5
1 review
0 helpful votes
March 20th, 2023
Verified purchase

The dresses fit perfectly and are very comfortable, size 12. Evri were brilliant at delivering them. Really pleased with the shipment and Rosewe.

Thumbnail of user tanyaf189
1 review
1 helpful vote
November 1st, 2023
Verified purchase

First purchases from Rosewe. Items were satisfactory. Not expensive, not the best quality, but I got what I paid for. I plan to use the two dress maybe twice each. They were hassle free, shipping was timely. No complaints, no issues. I would recommend them, if you don't mind cheaper clothing, definitely not designer quality, but fairly priced. I would purchase from this site again.

Reason I chose this business:

I needed a white dress. It appeared to be satisfactory for the price, comfortable to wear, not binding, yet cute. I ordered white and purple.

Thumbnail of user catheyp6
1 review
0 helpful votes
September 13th, 2023
Verified purchase

Both of the dresses are beautiful, and they fit well, which is a big plus! Thank you! I already have a couple dresses that I'm looking to order very soon!

Thumbnail of user vivicas1
1 review
4 helpful votes
August 25th, 2022
Verified purchase

I purchased a jumpsuit and because this was my first time ordering from Rosewe, I ordered a large in case the sizes ran a little smaller. Well, when I received the jumpsuit and tried it on, it was too big. So, I initiated a return to exchange my item for a smaller size. The exchange process was fast and easy! I'll be ordering from Rosewe again! The customer service representative who took care of the exchange was fast and efficient.

Thumbnail of user roachr2
1 review
0 helpful votes
September 27th, 2021
Verified purchase

My purchases have been great so far. The outfits I purchased are my ideal fit. Looking forward to continuous business with your company.

Thumbnail of user ikeorjic
1 review
1 helpful vote
June 27th, 2023
Verified purchase

I am happy I bought from your company though the price was a bit high for me as a student but I loved the dresses. They fit well and the quality is worth it.i have recommended some of my mates who saw it and liked it. I would buy again from you because of your honesty and commitment to customer satisfaction. There are a lot of clothing line out there duping people of their money but your company is an exception. I thank you all for being there for people like us. Keep up the good work.

Thumbnail of user silviag130
1 review
0 helpful votes
November 9th, 2023
Verified purchase

I really love the dresses that I bought at Rosewe their are perfect they make me look so elegant and pretty.

Reason I chose this business:

It was a great online shopping experience.

Thumbnail of user neeleym1
1 review
0 helpful votes
March 31st, 2023
Verified purchase

I would have given a 5 because the material is nice and soft and comfortable and my items fit but I have only received my leggings from the second order and they are on point really like the fit and material but my other part of my order has been delayed due to inventory.but I'm looking forward to receiving the rest of my order soon

Thumbnail of user ninok14
2 reviews
0 helpful votes
January 21st, 2022
Verified purchase

Just received their products and the quality is the best.
They are exactly as I saw in the photos.
Fast shipping.
Highly recommended

Thumbnail of user searsc1
1 review
0 helpful votes
October 1st, 2022
Verified purchase

I can not believe how quick the delivery was.
The dress fitted to perfection.
Quality fabric, great finish
I will definitely be ordering more from this site.

Thumbnail of user deborahs1432
1 review
26 helpful votes
April 16th, 2021

The company ought to be ashamed of their misrepresentation. I have never been SO dissappointed and felt taken advantage of by my purchase. I bought what I thought was a supposed(white), turned out to be a cream one-shouldered /with silver,(not glittery like the photo)jumpsuit; for a special occasion. Back lighting can be deceiving, but It didn't do the photo, justice. It was cheesy looking, shabbily made and too short for my 5'5" frame. I will NEVER trust to make another purchase from this company again and I deserve more than an apology!

Tip for consumers:
Be very leery of item looking anything close to the picture shown.

Products used:
Clothing: Dressy jumpsuit

Thumbnail of user charlesc63
Rosewe R. – Rosewe Rep

Hi,Deborah S.

I'm sorry that our products did not satisfy you.
Can you tell me your order number?
I will check and give you a reasonable solution.
Waiting for your news.
Sincerely
Rosewe

Thumbnail of user cliveb57
1 review
1 helpful vote
August 26th, 2022
Verified purchase

The advertisements of a product range were true to life. The choice of styles and materials was quite vast and superbly presented.

There was a delay with delivery not of the providers cause. However the communication and advice was responsible and very helpful. Their persistence in solving the issue paid off and the delivery was then made quite swiftly.

The product was excellent and I have a very happy wife.

We will deal with this company again in the future.

Thumbnail of user pinkym13
1 review
0 helpful votes
November 6th, 2023
Verified purchase

98% of three dresses I have bought fit prefectly. The delivery time sometimes not as I expect but I know they are doing their best.

I had ordered a particular outfit for a wedding. I ordered with sufficient time for delivery and I did not receive it in time however, i complained and it was sent later on.

Reason I chose this business:

I trust the quality of the materials

Service
Thumbnail of user marys5028
1 review
1 helpful vote
August 4th, 2022
Verified purchase

I thought I was going to have a hard time but Kuahi, was so helpful. She knew right off the dress I wanted from my last message. The return transaction was so easy nothing to worry about. Rosewe, you have an ongoing customer here because I love the clothing and I look good in them. Thank you so much!

Thumbnail of user danam767
1 review
0 helpful votes
August 11th, 2022
Verified purchase

The live chat assistance did a great job in helping me locate my credit for a new order.

Have a great day
Dana

Thumbnail of user martinq46
1 review
1 helpful vote
September 14th, 2022
Verified purchase

Rosewe is pretty amazing. I have not had to return anything due to dissatisfaction or anything else. I bought several pieces and only one dress was too short so I'm going to gift it to a lady I'm my circle that's my size but shorter that's how beautiful and well made that dress is. I'm very selective about my style of dress and I am well pleased. Thank you Rosewe for being who you say your are. This helps people that are skeptical like me breathe a sigh of relief.

Thumbnail of user michaelar64
1 review
0 helpful votes
May 31st, 2023
Verified purchase

Great communication throughout. Dress arrived when they said. Dress wasn't quite as nice as I had hoped (looked a bit cheap) and the top was too big as I am only 5 foot 4. However I will keep it, have it altered and use it as an everyday dress rather than a smart dress.

Thumbnail of user jaym1428
1 review
0 helpful votes
January 23rd, 2024
Verified purchase

I am very satisfied with my order, the shipping and delivery was timely. The dress is amazing, beautifully made, the fabric is lovely and it fits perfectly. This is my second time ordering and again, I am satisfied. Will definitely order again.

Reason I chose this business:

The dresses are beautiful and the prices are reasonable.

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From the business

Rosewe, one of the top online fashion store for women, offers a wide selection of trendy fashion style women's clothing. Affordable prices on tops, dresses, swimwear, plus size and more. Free shipping over $29,30 days easy returns.

Company Representative

Thumbnail of user charlesc63
Rosewe R.
Typically responds within 5 days

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4.3
5,542 reviews
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