• SelectBlinds

SelectBlinds

Corporate Values

Overview

SelectBlinds has a rating of 4.77 stars from 50,074 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SelectBlinds most frequently mention customer service, great experience, and easy process. SelectBlinds ranks 2nd among Blinds sites.

  • Service
    248

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 94.8%
Positive
18,951
Neutral
663
Negative
374
76
See all photos

What reviewers want you to know

Positive highlights

  • Select Blinds provide a quality product with great Customer Service!
  • Web site is very easy to use, and price for small shades is very reasonable.

Critical highlights

  • Don't like the handling fee and you sent me a coupon I can't use.
  • Not happy with the way that a handling charge appeared at the end of the ordering process.
How would you rate SelectBlinds?
Business's Favorite Review

“I am a repeat customer several times over”

Mandy P.
10/31/21

I am a repeat customer several times over. I have only had one sub-par experience with a faulty shade, which was immediately replaced upon my submitting photos/video. Lifetime customer here for ease of use, price, sample selection, affordability, and customer service throughout the process as well as if something goes wrong along the way. Thankyou to all staff that makes the above possible for me. I am truly thankful to have you!

See full review
Top Positive Review

“Order of 2 mid-size blinds.”

Pamela R.
2/11/24

My order came through in great shape, packed well and with all necessary equipment. However I am surprised on how long it took from ordering to receiving. Also, surprised how mediocre and flimsy the products are. So fragile, I thought they might break installing the. Even the thin plastic plug guard doesn't sit properly and pulls at the thin shade. Not surprised if the shades make past a couple of years Unless I'm the one carefully using them.

Reviews (50,074)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (910) web site (301) shopping experience (218) use site (117) place order (150) handling fee (60) handling charge (33)
Thumbnail of user iolef
1 review
5 helpful votes
October 23rd, 2021

I'm so enthralled with this company. From the perfection of the product to, more importantly, dealing with customer service. Both of my orders, I measured incorrectly. I can't begin to explain how wonderfully friendly they were and how respectfully they treated me. I've already recommended them, very highly I might add, to numerous friends. I will always order from them anytime I want to make window coverings changes. Truly an amazing company to deal with.

Tip for consumers:
It’s a wonderful company

Products used:
Blinds

Service
Value
Shipping
Returns
Quality
Thumbnail of user carlai61
1 review
0 helpful votes
February 11th, 2024
Verified purchase

I have ordered several times from Select Blinds and have never been disappointed. This time I ordered the cellular shades that can be lowered from the top if needed and also raised from the bottom. They look terrific in our office/music room and in the window at the top of our stairs. They also give us many choices for arranging them for privacy when needed. Thank you Select Blinds for such a good product at a very affordable price!

I had some difficulty getting my order to reflect the sale price and the customer service person actually talked with me and finished the order for me on the phone.

Reason I chose this business:

I have had great success with their products in the past. I originally heard about them when they sponsored a radio show that I listened to some years back…Stephanie somebody…

Service
Thumbnail of user lorim1699
1 review
0 helpful votes
January 28th, 2024
Verified site experience

The videos showing how to measure & install were extremely helpful. Plus, the website worked well all the way to the checkout process. Loved it & can't wait to install the blinds. We've been in our new house for over 4 years and we had never found the right blinds for our patio doors, but needed something to block the sun & have privacy from the neighbors behind us.

Reason I chose this business:

Ease of finding & installing exactly what we were looking for in over 4 years.

Thumbnail of user randys984
1 review
1 helpful vote
November 12th, 2022
Verified site experience

Overall the experience has been great. Ordering is easy and the quality of the blinds are wonderful. I truly love the sale prices as well. The only suggestion I have is to ship with a different carrier than FedEx. Every single package that I have received through them always shows a delivery date that has consistently been pushed back, sometimes by several days. When you plan to be home to receive the items and they continue to shift the arrival date, it does make it difficult. Thank you!

Reason I chose this business:

Returning customer that is pleased.

Thumbnail of user lorih856
1 review
0 helpful votes
April 6th, 2022
Verified site experience

The promo code for $50 off $350 will not apply. Website keeps saying it's for new customer's only but no where on the coupon does it state that. Unfortunately the Loyalty Dept is closed so I can not talk to anyone to get the problem straightened out before I place my order. I will call tomorrow and hopefully get it taken care of.

Reason I chose this business:

I found what I wanted to purchase.

Thumbnail of user pattim401
1 review
0 helpful votes
December 14th, 2023
Verified purchase

It really is worth measuring up your own windows doing it yourself. You get free samples to decide what you want and you can see the quality in the products right there. I got the woven shades with a beige backing and it's perfect for privacy and very quality looking.
If I had any questions, somebody was at customer service available to answer all questions and follow up on orders and delivery! What a nice company. Thank you so much.

Polite customer service answered all my questions did not push any other products on me!

Reason I chose this business:

I didn’t want to pay a lot extra for custom blinds. These are equally as good. I did not mind putting the work in.

Service
Thumbnail of user suzannd6
1 review
0 helpful votes
September 6th, 2022
Verified site experience

The site is easy to use. You can find window coverings by category, or searching for something specific. It provided the information needed to take our own measurements, allowing us to place accurate, timely orders. They also provide various ways to contact them for additional information, if needed. Another plus - free fabric samples.

Reason I chose this business:

We used SelectBlinds for our previous home and have been very satisfied, so are returning for blinds needed for our new home.

Thumbnail of user conniek319
2 reviews
0 helpful votes
March 29th, 2022
Verified site experience

I bought a motorized cellular blind for my kitchen window. Although delivered to a neighbor 2 doors down (an uncooperative neighbor who left it out on the street in the rain). Also it took considerably longer than I had anticipated and I was on a trip when they arrived. I feared they were ruined. They had been packed so well, there was no issue at all. I needed help to install as I'm 72, but it was very easy and I LOVE them!

Reason I chose this business:

Because of my previous experience and because of your generous discount today!
Thank you.

Thumbnail of user pamelar1764
1 review
0 helpful votes
February 11th, 2024
Verified purchase

My order came through in great shape, packed well and with all necessary equipment. However I am surprised on how long it took from ordering to receiving. Also, surprised how mediocre and flimsy the products are. So fragile, I thought they might break installing the. Even the thin plastic plug guard doesn't sit properly and pulls at the thin shade. Not surprised if the shades make past a couple of years Unless I'm the one carefully using them.

Reason I chose this business:

Because I have always been pleased with the quality of your shades. Not at all sure now. Very thinly made. End of story.

Thumbnail of user susiec284
1 review
0 helpful votes
October 17th, 2022
Verified site experience

Just ordered 6 more blinds for my house. Can't wait to receive them. The quality is very good and my husband said "very easy to put up". They are clean and neat looking just as i wanted. Don't like a lot of stuff around my windows, just enjoy the view and that is what these do for me. Thank you for making the Entire experience easy.

Reason I chose this business:

Cost and easy ordering process

Thumbnail of user edwards1236
1 review
2 helpful votes
November 28th, 2021
Verified site experience

This is my first time installing faux wood shutters. I built homes for 30 years but always subcontracted this particular job. Your ordering system was strait forward. I would offer one suggestion; describe the "next to other windows" specification a little more clearly. I specified they were on each until I called and found out they had to be right up against to each other. Thank you

Reason I chose this business:

Selection and pricing

Thumbnail of user rhondat334
1 review
0 helpful votes
December 12th, 2023
Verified purchase

Ordering was quick and easy. The pricing was great. We covered our patio door with a zebra shade in "waterfall". It cuts down the bright winter sun on a sunny day without obliterating our view. We use a motorized wand to set the shade. My husband installed it while I went shopping for a couple hours. He said it was straightforward. He had installed these shades on 2 smaller windows in our home, so practice makes perfect! :)

Reason I chose this business:

Value for the money. Easy installation. All of our other window treatments have cone from Select Blinds. We love the company!

Thumbnail of user lynnu48
1 review
0 helpful votes
December 14th, 2022
Verified site experience

I REALLY don't like seeing a "handling fee" added on as I'm checking out. Knowing I'm buying custom sized blinds is why I pay this high of price and that should encompass any handling fee. That made me angry.

Reason I chose this business:

Past good experiences with you. Now I’m rethinking that position.

* SelectBlinds attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user brianr1517
Brian R. – SelectBlinds Rep

Hello Lynn,

I apologize because you had a negative experience with us due to the handling fee charge. I do know we are in the process of looking to remove the handling fee in the future. Our goal is to provide a positive user experience, so the feedback given is greatly appreciated. We are always looking at ways to provide a better experience and better customer service. My job is to make sure our customers are given 5-star service and that any mistakes made on our end are made right for you.

My name is Brian Royston, and I am Select Blind's brand ambassador. I'm interested in what we can do to move from a negative review to a positive review, we want to make this experience right for you. Please feel free to email me at brian.royston@selectblinds.com and we can discuss our options. You can also email us at Reviews@SelectBlinds.com and reach our design consultant department at 888-257-1840.

Regards,

Thumbnail of user kathleenl1133
1 review
0 helpful votes
April 22nd, 2022
Verified site experience

Your sales representative Aaron was absolutely FABULOUS! He was professional, courteous, patient, accommodating and overall a delight to deal with. EXCELLENT CUSTOMER SERVICE!

Reason I chose this business:

We needed custom blinds and your company comes highly recommended from my neighbor. All products made in the USA as well as the company!

Thumbnail of user jolenev17
1 review
0 helpful votes
September 5th, 2022
Verified site experience

This the sixth pair of Cordless Light Filtering Cellular Shades I've purchased and the hardware and product have worked great every time and look beautiful in our home. The shade raises and lowers easily and evenly, and they've been in my teenage sons bedroom windows for two years with no tears or holes-which is is a miracle! This time I ordered a white pair for my daughters room, elegant upgrade at a reasonable price.

Thumbnail of user mzeew
1 review
0 helpful votes
January 2nd, 2024
Verified purchase

Website is very nice for shopping - it's intuitive and easy to use making the shopping experience very nice, easy and straightforward. It's almost the perfect website as I found I was able to get all my questions answered without feeling I have to call customer service.
In addition I was about to purchase but the website suggested I get samples first which was a great idea - I received multiple samples which was great.
This was a good shopping experience.

Wait was too long but it might have been a busy time. Besides i

Reason I chose this business:

First time.

Thumbnail of user jeffr964
1 review
1 helpful vote
November 14th, 2021
Verified site experience

I just ordered 15 double cellular shades for our new home. I have used Select Blinds before and was very happy with the experience. So far this experience has been great. I just wish they offered direct low voltage wired motorized blinds as a option to battery powered as 2 of the windows are about 15 feet up and house is already wired for them. I will have to go to a different company for them unfortunately.

Reason I chose this business:

Returning customer and value for your $

Thumbnail of user pamelad1021
1 review
0 helpful votes
November 13th, 2021
Verified site experience

Everything about this experience was so smooth and easy. I found what I wanted, your website is very user-friendly, and you even automatically updated the pricing in my saved cart to reflect the latest promotion. It was also great that I could receive samples in the mail (while locking in the promotional pricing) and when I called your customer service line with a quick question, they called me back within two minutes and were very helpful.

Reason I chose this business:

I initially found you because I wanted off-white blinds (vs. Stark white) and was surprised by how view companies sell those. But once I did find SelectBlinds, I was very happy (see my note above).

Thumbnail of user michaeld7128
1 review
0 helpful votes
February 7th, 2024
Verified site experience

Easy to read, understand and order. Wish there were more colors to choose from but for the price, I can accept a neutral basalt instead of gray/blue. Thank you, I'm hopeful and excited.

Reason I chose this business:

Best prices, convenient ordering, easy to navigate the web page. Oh, and I think SelectBlinds is the sponsor of Pearl Jam's "Old People Stuttering" World Tour 2024! My favorite band...next to Tears For Fears (whatever that means).

Thumbnail of user danic101
1 review
0 helpful votes
February 15th, 2022
Verified site experience

I ended up ordering two sets of free samples trying to find the right fabric for our shades. Each time the arrived quickly and really helped me feel like I was making a good decision. I'm so excited to receive my finished custom shades!

Thumbnail of user glendaq7
1 review
0 helpful votes
April 14th, 2022
Verified site experience

This is my second order in less than a few weeks. Decent quality. Easy to install. Decided to update blinds throughout entire home. It looks so much better already!

Reason I chose this business:

First order received quick and installed the next day.

Thumbnail of user pamelah1874
1 review
0 helpful votes
November 11th, 2022
Verified site experience

LOVE your videos/tutorials! Great selection of window covers. Love the quality & Hardware (especially) with the Blackout & Modern Light Filtering Shades. Hardware with the Cordless Light Filtering blinds are LESS than Desirable; CHEAP comes to mind. If you had the same Durable hardware as your Blackout & Modern Light Filtering Shades, you would probably have the corner on the market and the Other Company would be at the bottom of the pile!

Thumbnail of user heidiw333
1 review
0 helpful votes
November 27th, 2022
Verified site experience

The site was easy to navigate. Wish the sample photo changed as you went through and made selections. I think I picked the right fold for my Roman blinds, but not sure. Thanks!

Reason I chose this business:

I bought from you in the past.

Thumbnail of user serefinay
1 review
0 helpful votes
February 5th, 2024
Verified site experience

Website easy to navigate and straight forward. I requested samples before ordering and received with 5 days. Hope my custom blind will be just as satisfying.

Reason I chose this business:

Pricing is reasonable and ordering product easy.

Thumbnail of user frankv705
1 review
0 helpful votes
September 5th, 2022
Verified site experience

Always easy. Quality products that I use in my office and homes. I like that I can look up my prior orders. On suggestion: I wish you would include RGB or similar info for all of your colors so that it'd be easier to choose without having to wait for samples. Even if there was a warning that it may not be an exact match, at least it would inform the buyer more than viewing the colors on their screen alone. Thanks.

Reason I chose this business:

You're my go-to company for blinds and shades at home and the office.

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From the business

Buy custom blinds and shades online at SelectBlinds.com & save money over Big Box retailers! Get highest rated, most reviewed brand of custom-quality window treatments. Best prices, free samples & free shipping every day! Shop the online blinds store/c...

Company Representative

Thumbnail of user lisah47
Simas T.
Customer Service Director
Typically responds within 2 days

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4.8
50,075 reviews
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