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SiteGround has a rating of 4.92 stars from 546 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SiteGround most frequently mention customer service, support team, and response time. SiteGround ranks 6th among Web Hosting sites.
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After using several other hosting/domain services over the last few years, I have 4 websites and 5 domains now hosted/registered with SiteGround and I highly recommend their services. Their customer interface is very well organized and intuitive, so it's quick and easy to manage my stuff. Almost all questions are easily answered through their help menu. On the two rare occasions where I needed human help, it was provided quickly and efficiently. Won't go anywhere else!
Siteground carelessly migrated our site. It's been down for hours. SSH which we use for backups, remote mysqls all are gone. IN addition, they switched our A records to default. The worst part is they don't even care. I've chatted with some support and they just"advance a ticket" to which I wait an hour to get a 1 line answer and a link to a tutorial. No real help. This is so horrible if you own a business and they mess up your site during their "aintance"
After using several other hosting/domain services over the last few years, I have 4 websites and 5 domains now hosted/registered with SiteGround and I highly recommend their services. Their customer interface is very well organized and intuitive, so it's quick and easy to manage my stuff. Almost all questions are easily answered through their help menu. On the two rare occasions where I needed human help, it was provided quickly and efficiently. Won't go anywhere else!
I have been a happy Siteground customer since 2016, and was VERY surprised (not to say annoyed) to learn today that a hosting plan is required to access DNS management services. This is true even if you don't actually host with them, and use them only as a domain registrar.
There is LITERALLY NO WAY to contact this provider unless and until you pay for hosting...even if you have other products with them. Very poor form to make customer service an upsell embedded in a services some customers have no need for.
Some basic level of service should be available to EVERY paying customer, and if they want people to pay for additonal customer support, then allow them to pay JUST for that. Don't embed it in hosting they may neither need nor want.
Products used:
Domain Registration & Hosting
SiteGround is the most professional web host I have ever used. Super fast. Great tools. But the best thing about SiteGround is their support. They never fail to provide punctual and thorough guidance. They always have the right answer, and every single rep is absolutely knowledgable and an expert at what they do. I always feel they truly care about me and my projects. This is extremely rare. I wish every tech company and tool had this level of support. Will always recommend SiteGround to my clients.
Siteground has a comprehensive support site with a client tools area that is easy to navigate. I recommend them highly.
Hey there, on august, 29th 2023 I tried to get the Premium CDN service of SG. As always I use to do, I've inserted my credit card data on the SG system. However, SG made a test transaction of R$ 17,51 (R$ is the Brazilian Real) BUT THE SYSTEM ASKED ME ABOUT THE VALUE IN USD! I've tried until the system print me a DISTURBING message saying the I'd be blocked on the next day! O.M.G.!
I almost got a heart attack. So the kind attendant Ervin (SG support staff) gave me help and we could to fix the mess that SG system made.
So, If you are purchasing some service from SG, be sure to tell them the test transaction value in USD (United States Dollar) unless they could block ALL YOUR SITE! Beware forks!
SG, I've been a loyal and happy user but you have to fix this kind of fail!
Bis Bald.
Tip for consumers:
Nope.
Products used:
Web hosting services.
Hello Erick. We appreciate your feedback and understand your concern. It appears that the order you placed triggered our internal verification process, which is designed to safeguard against unauthorized card usage and potential fraudulent payments. We’d like to clarify that for hosting accounts and related services linked to addresses in Brazil and the entire LATAM region, the default currency is USD. Thus, any required payment verifications are conducted in USD as well. In cases where the verification process isn't successfully completed, access to the account is temporarily restricted. This step is taken to ensure the protection of client data from unauthorized access. With that said, we're glad that Ervin from our support team was able to assist you in resolving the situation. We apologize for any distress this may have caused and appreciate your loyalty.
We remain available to help 24/7 should you require any further assistance in the future. Thank you for your understanding and ongoing support.
Kind regards,
The SiteGround Team
I had some email issues, but the great support guided me to fix my issues.
Siteground.com has the best hosting solutions and the greatest support ever!
Keep up the great work!
So far, I have had to reach out to customer service twice, both times they were top-notch and extremely helpful. Granted finding the area to speak to a person was not easy at first, but this is by far the best hosting site I have used, and I have used many over the years.
Tip for consumers:
I had the refund for the auto-renewal, they were very helpful. Last time, I had issues figuring out how to do something on the site and they helped get it working. They seem knowledgeable and very customer service oriented. I really like their service. They may not be the cheapest service around, but they are definitely the best I have used.
Products used:
web hosting and site security
Every time I contact support, they take care of me so fast and teach me what to do moving forward. They are great to work with!
Hi,
I would like to just mention that these guys have an impressive customer service along with a great platform, kudos!
Was helped by Peter G today and he was so very helpful. He helped solve an issue for me that was completely my fault. Despite the fact that my mistakes were self-inflicted and that I made those mistakes in order to avoid paying the higher price - he did not make me feel like an idiot. He quickly fixed my issue so that I could go ahead and renew for 36 months.
Why did I decide to renew Siteground despite the increased cost? I have been with Siteground for two years now. In that time I have not had any issues with them or their service. After carefully looking over all of the options available and considering all factors, including reliability, ease of use, customer service, features, etc... Siteground is one of the best hosting services I have ever had. It sucks to have to shell out a lump sum for a new or fairly new business but it's so important to remember that you get what you pay for. And if you consider Siteground's track record, that still comes at a reduced cost when comparing all factors against other hosting companies. Honestly, if you're serious about your business, I highly recommend Siteground. I won't think twice when having to renew again three years from now.
Can't speak highly enough of Siteground. Outstanding services & features. But the customer service is what really stands out. I honestly have never experienced such good customer service.
Products used:
Wordpress website hosting.
Thank you so much for your glowing feedback, Ken! We're delighted to hear that you've had a fantastic experience with our customer service. Providing outstanding services and features, topped with exceptional customer support, is what we strive for. We're here to continue providing you with the best service possible. If you need anything, don't hesitate to reach out!
I've never had any trouble with their support staff. I have used the chat option many times and am always happy with their assistance. They are always courteous and professional. I highly recommend them.
I had 2 support chats in one weekend, the first a phone call to troubleshoot an issue I had, and the second a chat to prevent a similar issue in the future.
Both occasions the support tech went above and beyond. Thanks to Alex for a seemingly small but powerful suggestion, and Petar M for concisely explaining my issue and the solutions. Got it resolved really fast!
Had a unexpected price increase after years of use, I wasn't prepared for this and was going to lose years worth of work. They where kind to offer me a discount so I could keep my service up.
Products used:
Hosting
Very helpful and responsive to the issue at hand. Thank you very much! I feel much better knowing that there is someone there always to help.
The level of support has undergone a remarkable transformation since the beginning of the year. This achievement deserves heartfelt congratulations to each and every one of you. Your dedication and hard work have made this success possible. Keep up the excellent work and continue to strive for greatness. Together, we can achieve even greater heights in the future. Well done!
Tip for consumers:
I Aline Milani really surprised how good is the support. =}
Products used:
GrowBig Plan
The tech support here is great. Quick to respond and they always get to the root of the problem. I get easy to follow steps from them whenever I get stuck. 2 years in and the experience is consistent every time.
Siteground carelessly migrated our site. It's been down for hours. SSH which we use for backups, remote mysqls all are gone. IN addition, they switched our A records to default. The worst part is they don't even care. I've chatted with some support and they just"advance a ticket" to which I wait an hour to get a 1 line answer and a link to a tutorial. No real help. This is so horrible if you own a business and they mess up your site during their "aintance"
Hello Steve,
We would like to clarify that your DNS information has not been modified during the upgrade of your account interface to SiteTools, however, our agent misled you that we did. Please accept our sincere apologies for the incorrect information provided to you over the chat.
The SSH connection issue was caused by the new, more secure naming convention of your root folder in Site Tools. As the reported issue was beyond the expertise of our chat operator, he opened a ticket, so that your case could be examined by a more experienced technician. Regarding the remote MYSQL issue, it turned out the website had to be reconfigured to use the correct website URL. We are glad to see that all the described issues have been resolved via the ticket. As a sign of apology for the experienced difficulties, we have compensated your account and emailed you with more details.
Best regards,
The SiteGround Team
The account rep went out of their way to assist me and clearly went above and beyond to give me all of the information I might need. Really appreciated his help.
Yordan didn't just work to correct my issues, he took time to explain what was happening and educate me. Great balance between "fishing" and "teaching to fish."
I've hosted with numerous different hosting providers before, and SiteGround has them beat BY FAR. The customer service here is incomparable to anyone else. My issues are addressed & resolved in MINUTES and every person I've spoken with has been absolutely incredible. If you know you could manage 80-90% of webhosting, but still might need some help here and there, go with SiteGround. They'll take you to 100% easily.
Kay, thanks so much for the awesome review! We appreciate you sharing your positive experience with us and recommending our services. Our team is always here for you if you need assistance.
Have been with Siteground for a while now and have always found their technical service and knowledge first class. Really recommend them!
Having a wordpress site is complex because you always need to have the site updated, and updates come out all the time. We were using BanaHosting we payed every month in time, but this month due to a credit card changed we forgot to update it in payment methods and after 8 days BanaHosting blocked our WordPress on the same day we launched a big marketing campaing! BanaHosting had no way to contact them for the emergency, just a stupid ticketing system... what does this have to do with SiteGround? In desperation I got into siteground, contacted their support and explained my situation. They explained they got me covered, they have a tool to import automatically or hire an expert to do it manually (I had to do this since I have no experience with wordpress and BanaHosting made wordpress unaccessible) and now they are working to import my site and save our business. During this process, SiteGround support was with me resolving any questions and providing guidance. It was amazing, it was not like talking to a burocratic/robotic company like BanaHosting, SiteGround was like talking for a friend and a real business partner. I totally recommend them. The price is totally worth ir for the service they provide and the support if sh$t hits the fan.
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Hello Tara,
First and foremost, we’d like to thank you for being a loyal customer all these years. Your review caught our attention and we’d like to use it as an opportunity to provide more clarity about your concerns.
The domain DNS zone that you mention is indeed one of the default services that all SiteGround customers receive as part of their Site Tools when they activate an account. DNS is just one of the many essential hosting features that are included for free with all our plans, along with SSL, CDN, daily backups, email services, spam protection, etc. DNS management has always been included in our hosting services.
The domain can also be managed on its own if you no longer require hosting. Users have complete control over their domain admin details, privacy settings, billing information, and also name servers, so they may point them to an active hosting account/DNS management tool at any time if needed (this does not have to be with SiteGround). In such scenarios, we do not impose any restrictions or limitations, and users are free to connect their SiteGround-registered domain to another host or even a free third-party DNS provider by simply entering their name server records.
Our support team is available 24/7 and ready to assist with such requests as well. All of our clients have access to all 3 support channels regardless of whether they are using a hosting account or just a domain name.
For any domain-related questions, you would need to visit the Help Center page in your Client Area and select "Domain" from the list of categories. Most of the categories are related to websites and we would require you to specify the exact site in your inquiry. Hence, the domain category is the appropriate one for clients who only manage domain names with us.
It is our hope that this information helps. And if there is any further assistance required, our team is available and ready to help, so feel free to reach us at any time!
For your convenience, we’ve included a tutorial with steps on how to reach support below:
https://stgrnd.co/contactus
Kind regards.
The SiteGround Team