• Spanx

Spanx

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Overview

Spanx has a rating of 1.49 stars from 107 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Spanx most frequently mention customer service, and credit card problems. Spanx ranks 174th among Lingerie sites.

  • Service
    47
  • Value
    44
  • Shipping
    44
  • Returns
    32
  • Quality
    35
Positive reviews (last 12 months): 9.5%
Positive
2
Neutral
1
Negative
18
21
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Since customer service basically does not resolve and barely responds to emails.
How would you rate Spanx?
Top Positive Review

“Amazing Jeans”

Julie M.
6/19/23

Where have these been all my life?! Bought my first pair, flare jeans. Well made, fit beautifully. My only complaint is that they are very long if you want to wear flat shoes (I ordered regular) but thats an easy fix. Absolutely love them!

Top Critical Review

“Really tried to be a fan of their stuff.”

Christine B.
11/27/23

I've purchased roughly 1800$ worth of their stuff. While some are great (air essential jump suits) others like their leggings and dresses are hideous. The size is way off for the dresses. I order an XL in everything. The dress (perfect sheath dress) fits me around the chest but that's it. It's got a giant kangaroo type pouch/ excess materiel area going on under my chest just above my belly and it's not from fitting at all. The leggings fit but material is extremely itchy. The air essential tapered pant is way too short. The minimizer bra don't really minimize anything. Overall just very disappointed. Other than the air essentials jumpsuits the other haul was over priced items I'd never buy. I could return but at $15 a pop I'll suffer through it and the dress they won't let me return because it was on sale. Now I know why.

Reviews (107)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (52)
Thumbnail of user leighm267
1 review
3 helpful votes
November 28th, 2023

I will never buy anything else from this company. Customer serous honesty the worst I have ever encountered. Jeans are way too small. All attempts at returning them have been a dead in, even the " chat" option gets you no where. I have never seen anything like it. Most unprofessional company I have ever dealt with!

Service
Shipping
Returns
Quality
Thumbnail of user ahjeltema
1 review
0 helpful votes
December 11th, 2023

It's a fact that one really unhappy customer tells at least 10 other people when a company doesn't do what they said they were going to do. But… when someone purchases an item and it turns out to be a quality control issue, and the individual has paid shipping both ways even though they were told the return shipping would be free, it's not a good look for the company. I was given a "special" link by a Spanx Team Member for the free return shipping and was still charged. I have contacted them 4 times to no avail. That is my only experience with the company and will be the last. I have worked roughly 8 years for Talbots and let me tell you, that type of customer service would simply get you fired.

Products used:
jeans were purchased, then returned

Thumbnail of user ef128
5 reviews
3 helpful votes
December 15th, 2023

I bought a pair of slacks for about $148 with the welcome coupon. Ordered directly from Spanx for the longer inseam. A week later the price was cut in half. It took a long time to receive my order, consequently, the price had already changed before its arrival.

Spanx doesn't do price adjustments.

So I returned them within the 60-day time frame. Now Spanx is not processing the return of this unworn item, in the original garment bag, with the tags attached.

USPS records demonstrate the item arrived at the return center. It was sent in the original Spanx bag and with the Spanx label.

In my experience Spanx is not responsive to emails. My efforts to reach someone on the phone have not yielded results. Tough to anticipate ever buying from them again. It's hard to understand why this company's customer service would be either this poorly executed or off the charts sleazy.

Thumbnail of user courtneyw518
1 review
0 helpful votes
December 15th, 2023

I order over $300 worth of clothes and told exchanges were hassle free but after they refunded me they said all products are sold out, here's a 15% discount for your troubles. Then refused to help or answer any additional questions.

Thumbnail of user arnetta.b
1 review
0 helpful votes
October 22nd, 2023
Verified purchase

I purchased a pair of flare leg spanx jeans for $148, from Dillard's. The material is fantastic and the jeans fit great in the thigh area but they are way too long. I am average height, 5'6" and I couldn't see my feet. I was literally standing on the last 4 to 5 inches of the jeans. There needs to be an adjustment to the measurements.

Products used:
Spanx flare bottom jeans

Value
Quality
Thumbnail of user heidis698
1 review
0 helpful votes
December 4th, 2023

Anything Oprah Winfry is associated with, I recoil from, at least you didn't have her body or face pictured wearing it, but just her quote" I love spanx" really. Sorry Spanx, you need to either get some other celebrity or just use stand alone advertising. If your product is really that great, ditch Windfry.

Tip for consumers:
if you must use celebs to sell your product, look at the reputation first. Oprah bad mouths to grift from us and she really doesn't care nor give back.Her choice of "friends" is highly questionable and her interview of Prince Harry was phony.

Products used:
Shapermint

Service
Value
Shipping
Quality
Thumbnail of user km1250
1 review
0 helpful votes
December 11th, 2023

The outfit I ordered at full price went on sale for a flash sale. I got my merchandise the day of the sale. I asked if I could get a credit for the merchandise at this flash sale price and the answer was no. So I can return the merchandise and order again and then I would get the sales price. How ridiculous is this!

Thumbnail of user kates709
1 review
0 helpful votes
November 14th, 2023

I am beyond frustrated with Spanx.com. First of all, I paid $128 for these jeans (skinny ankle) that are supposedly the best things on earth. Reviews said they fit true to size and are supposed to be super stretchy. So I order my normal size. They are NOT stretchy and they do NOT fit true to size. So I order decide to size up. Well still not stretchy but now the legs are too big. I will give them this, the exchange process was simple and free. But now I have to pay $7.95 to ship the ones that don't fit back to them. And unbeknownst to me, I have a new order number and when I return, expecting the money will be credited to the account I originally paid with, I am given a gift card for the remaining balance minus the $7.95 shipping, to a severely overpriced company that I will not buy anything from now, not just because I can't justify spending that amount of money on items that aren't what they describe and I can get similar items much cheaper, but out if principal. I am usually go with the flow, but I am pretty angry about this. Enough to take time out if my work day to write a review about it.

Products used:
I kept original leggings but returned the skinny ankle jeans, paid for the return shipping and only got a gift card at return:

Service
Value
Shipping
Returns
Quality
Thumbnail of user dilianr
1 review
3 helpful votes
October 3rd, 2022

Very dissatisfied with Spanx Twill pants. Paid $128 and there is discoloration after washing. I washed them as directed - the discoloration is not through out, it's spotty. Reached out to customer service and they only offered 10% off my next purchase. Very disappointed in the product! NEVER AGAIN! Pants are ruined - please keep in mind that I don't wear them often, so they have not been washed but 3 times since I've had *******@spanx

Tip for consumers:
Do not purchase Spanx twill pants

Products used:
The twill pants

Thumbnail of user danig85
1 review
1 helpful vote
October 19th, 2023

They charge you $14.95 for them to ship to you, but if you have to return something, all of a sudden their shipping back only costs $7.95! So they charge you DOUBLE for shipping when ordering and then a THIRD time if you return their items. Overpriced and greed at it's finest!

Thumbnail of user agurannb
1 review
2 helpful votes
July 4th, 2023

I purchased the high Power Short two weeks ago. What a waste of money! Those Spanx rolled down my waist each time I wear them. $38.00 gone down the drain. How can I return this junk? Ladies, stop supporting businesses that waste our time and resources!

Products used:
Spanx High Power shorts.

Service
Value
Thumbnail of user drakew5653
1 review
2 helpful votes
September 4th, 2023

I ordered the mens ultra sculpt t-shirt and boxer briefs. I paid for overnight shipping because I needed them for a suit fitting. (wedding officiant). They never arrived as per the overnight charge I paid. Customer service will not respond at all. Was lied to about the shipment date. I demanded a refund on the shipping and was ignored. I will be returning the products as SOON as they arrive with a note in them telling them to go F*** themselves. Id rather go through the strain of wearing a Colombian Faja or have a male corset made then deal with this crap. Seriously never again.

Tip for consumers:
THEY CHARGE A $7.95 FEE FOR RETURNED ITEMS. AND THEY DO NOT RESPOND ON THEIR CHAT. GARBAGE COMPANY

Shipping
Thumbnail of user pauld2591
1 review
4 helpful votes
December 23rd, 2022
Verified purchase

Spanx website and customer service are awful. What I ordered was completely opposite from what I received. When I asked customer service their initial response was a gift card for an item I just purchased and not even a refund, which is stupid in itself.
It was also a Christmas gift and they refused to overnight a different pair so I can have something under the tree. First time shopping here and won't purchase again.

Tip for consumers:
Don’t. There’s plenty of other legging sites.

Products used:
None. I couldn’t use the product when they send the wrong size and pants.

Service
Value
Shipping
Returns
Quality
Thumbnail of user danad615
1 review
8 helpful votes
August 5th, 2023
Verified purchase

After reading all of the negative reviews along with the replies from Spanx saying that products could be easily returned within 90 days, I ordered two sizes with every intention of keeping the ones that fit best. What they DIDN'T say in those replies… that they charge $7.95 to make a return.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kikic16
1 review
4 helpful votes
January 14th, 2023

I ordered a product online from Spanx and selected regular shipping (5-9 business days). My email confirmation, however, stated that the estimated delivery date was in fact 8-14 business days away, too late for my needs. And when I tried to call to cancel the order (five minutes after I placed it), I was informed that Spanx simply will not change or cancel orders once they are placed. I will never place an online order with this vendor again.

Thumbnail of user maevem12
2 reviews
0 helpful votes
September 8th, 2023

I ordered a pair of jeans from their website. I choose "Medium". I was charged and then received an email stating the website made an error and defaulted to XS. They told me there was no way they could change the order even though the item wasn't shipping for three days. INSTEAD, I need to send the XS jeans back to them, wait for a refund and then order new ones. They could have stopped the order since the mistake was caught prior to shipping but they chose not to. I like some of their clothes but can find same type/quality other retailers with better customer service. BYE Spanx you lost a customer that would have been with you for a lifetime!

Tip for consumers:
Respond to your customers when they contact you.

Products used:
I ordered jeans but will be returning them as they shipped me the wrong size. Based on such poor customer service I will not be reordering and will find a similar pair of jeans at EVEREVE or Anthropologie who have better customer service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mbh9
1 review
1 helpful vote
September 26th, 2022

I ordered a pair of women's flair jeans, size xl. Regular length. They were four inches too long and I am 5'8". I called and the person said I had to order a Petite. Seriously? I have never, ever been in a petite anything. They said I had to read the small print about their sizing, which says they expect the customer to be wearing 4" heels! I now have to swallow the entire cost of the product. Never will I look at this product again. I will also tell others of my experience.

Thumbnail of user heathert763
1 review
2 helpful votes
January 12th, 2023

I purchased the moto leggings and in 1 year, the leather look is flaking off. Definitely don't buy!

Tip for consumers:
Do not buy from this company. I reported the bad quality with pictures to Spanx, and they would not offer a refund or a replacement pair, after I paid $144 for them. Do not purchase from this company!

Products used:
Moto leggings

Service
Value
Shipping
Returns
Quality
Thumbnail of user marisar86
1 review
3 helpful votes
October 27th, 2022

My Spanx bra snap in front broke. I asked customer service for a replacement snap so I can fix it since the bra still has at least a year of use left.
After sending customer service a photo showing the broken snap I was told they don't have a replacement part and was given a 15% off coupon for another purchase. Why would I want to buy an expensive product from them when they were so unhelpful this time around.
They lost a customer today.

Thumbnail of user raphaelleg1
1 review
1 helpful vote
September 26th, 2023

I placed an order on 1 article on a saturday morning. The next day I wanted to cancel it since my needs changed. It said my order could not be cancelled because of their short shipping process. It was a sunday afternoon. Ok so be it, I make my mind that I will still use the article later, if not now. 9 days later, I receive an email saying my order has been canceled because the article is out of stock. This was bought for a specific and important date, and this experience makes me feel like this company is not reliable. Why couldn't I cancel my order in the first place then? It also makes them look dishonest. If I really needed the article for the wedding as planned, I would be in trouble. Not a very great experience.

Value
Shipping
Returns
Thumbnail of user christineb91
2 reviews
4 helpful votes
November 27th, 2023

I've purchased roughly 1800$ worth of their stuff. While some are great (air essential jump suits) others like their leggings and dresses are hideous. The size is way off for the dresses. I order an XL in everything. The dress (perfect sheath dress) fits me around the chest but that's it. It's got a giant kangaroo type pouch/ excess materiel area going on under my chest just above my belly and it's not from fitting at all. The leggings fit but material is extremely itchy. The air essential tapered pant is way too short. The minimizer bra don't really minimize anything. Overall just very disappointed. Other than the air essentials jumpsuits the other haul was over priced items I'd never buy. I could return but at $15 a pop I'll suffer through it and the dress they won't let me return because it was on sale. Now I know why.

Service
Value
Shipping
Returns
Quality
Thumbnail of user brendas1944
1 review
4 helpful votes
April 2nd, 2022

I ordered spanx from the site. Once order was completed and confirmation received, my CC was charged $687. I looked at invoice and I had been charged for 4 of the same item. In immediately call them to modify the order. They would not modify nor cancel the order. I asked to speak to supervisor,, she told me that's policy. I can return the 3 and once they receive them they will credit my CC. I returned all 4, had to pay $26.45 in shipping. Never ever use this company.

Tip for consumers:
I wouldn’t use it again , the fact you can’t modify or cancel 15 minutes after placing order is ridiculous. They even admitted the order wasn’t even processed.

Products used:
None , returned everything.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nancyt1163
2 reviews
1 helpful vote
December 7th, 2022

Before I ordered my briefs I got on line with chat to discuss my concern. I asked if they rolled down at the waist and was assured they would not. That is not true. Not only do the briefs roll at the waist so do the $195 denim flare midnight jeans. They are the most uncomfortable and worst fitting jeans I've ever purchased. Unfortunately, I can't return the jeans because I had them shortened. I would not recommend this clothing to anyone.

Tip for consumers:
Encourage others to check comments and reviews on this site before making a purchase.

Products used:
Denim Flare Midnight
Briefs

Service
Value
Shipping
Returns
Quality
Thumbnail of user christinad820
1 review
2 helpful votes
January 26th, 2023
Verified purchase

I ordered my item (faux leather pants) on January 14th. It's is now January 26th and my item has been "stuck" at the post office since 1/19. There has been no movement or updates. I contacted customer service and was told that I have to wait until they can confirm that the pants haven't arrived. Ok, so today is Thursday and I have to wait until Monday for them to confirm that I haven't received my pants. Once they confirm that I haven't received them, they will reship. If I want to cancel the item and go buy them at the store, I would have to wait 30 days for a refund. Either way, Spanx took $88 for the pants and I still don't have them. Do not buy from this company because they will not help you resolve the issue. They take your money, and will not go out of their way to get you the item, even when the item is obviously "stuck" or "lost"; the agent has access to the same tracking information as I do and can see the status. I'm disgusted, am out almost $90 and STILL HAVE NO PANTS.

Products used:
No refund for 30 days if you don't get the item and must cancel.

Service
Value
Shipping
Returns
Thumbnail of user aileent24
1 review
3 helpful votes
May 13th, 2022
Verified purchase

Very rude customer service. I called to inquire about why my expedited shipping which cost 2499, and was supposed to be overnight was coming in two days later. And I was requesting that the shipping cost to be downgraded. The customer service representative named Juan, was very condescending and explained to me three times how their shipping policy works and then overnight often takes 2 to 3 days. And then when I asked him to speak to a manager he was very rude he scolded me for my tone and hung up on me. I'm sure the Spinx which I've never tried our a good product but I plan to return the whole thing even if they charge me shipping cost and never do business with them again

Tip for consumers:
Don’t get the overnight shipping it takes three days

Products used:
Thong

Service
Shipping

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About the business

Shop Spanx.com for the largest selection of slimming intimates, body shapers, hosiery, apparel, and the latest innovations in shapewear for men and women.

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1.5
108 reviews
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