Spanx

It's a fact that one really unhappy customer tells at least 10 other people when a company doesn't do what they said they were going to do. But… when someone purchases an item and it turns out to be a quality control issue, and the individual has paid shipping both ways even though they were told the return shipping would be free, it's not a good look for the company. I was given a "special" link by a Spanx Team Member for the free return shipping and was still charged. I have contacted them 4 times to no avail. That is my only experience with the company and will be the last. I have worked roughly 8 years for Talbots and let me tell you, that type of customer service would simply get you fired.

I bought a pair of slacks for about $148 with the welcome coupon. Ordered directly from Spanx for the longer inseam. A week later the price was cut in half. It took a long time to receive my order, consequently, the price had already changed before its arrival.

Spanx doesn't do price adjustments.

So I returned them within the 60-day time frame. Now Spanx is not processing the return of this unworn item, in the original garment bag, with the tags attached.

USPS records demonstrate the item arrived at the return center. It was sent in the original Spanx bag and with the Spanx label.

In my experience Spanx is not responsive to emails. My efforts to reach someone on the phone have not yielded results. Tough to anticipate ever buying from them again. It's hard to understand why this company's customer service would be either this poorly executed or off the charts sleazy.

I order over $300 worth of clothes and told exchanges were hassle free but after they refunded me they said all products are sold out, here's a 15% discount for your troubles. Then refused to help or answer any additional questions.

I purchased a pair of flare leg spanx jeans for $148, from Dillard's. The material is fantastic and the jeans fit great in the thigh area but they are way too long. I am average height, 5'6" and I couldn't see my feet. I was literally standing on the last 4 to 5 inches of the jeans. There needs to be an adjustment to the measurements.

Anything Oprah Winfry is associated with, I recoil from, at least you didn't have her body or face pictured wearing it, but just her quote" I love spanx" really. Sorry Spanx, you need to either get some other celebrity or just use stand alone advertising. If your product is really that great, ditch Windfry.

The outfit I ordered at full price went on sale for a flash sale. I got my merchandise the day of the sale. I asked if I could get a credit for the merchandise at this flash sale price and the answer was no. So I can return the merchandise and order again and then I would get the sales price. How ridiculous is this!

I am beyond frustrated with Spanx.com. First of all, I paid $128 for these jeans (skinny ankle) that are supposedly the best things on earth. Reviews said they fit true to size and are supposed to be super stretchy. So I order my normal size. They are NOT stretchy and they do NOT fit true to size. So I order decide to size up. Well still not stretchy but now the legs are too big. I will give them this, the exchange process was simple and free. But now I have to pay $7.95 to ship the ones that don't fit back to them. And unbeknownst to me, I have a new order number and when I return, expecting the money will be credited to the account I originally paid with, I am given a gift card for the remaining balance minus the $7.95 shipping, to a severely overpriced company that I will not buy anything from now, not just because I can't justify spending that amount of money on items that aren't what they describe and I can get similar items much cheaper, but out if principal. I am usually go with the flow, but I am pretty angry about this. Enough to take time out if my work day to write a review about it.

Very dissatisfied with Spanx Twill pants. Paid $128 and there is discoloration after washing. I washed them as directed - the discoloration is not through out, it's spotty. Reached out to customer service and they only offered 10% off my next purchase. Very disappointed in the product! NEVER AGAIN! Pants are ruined - please keep in mind that I don't wear them often, so they have not been washed but 3 times since I've had *******@spanx

They charge you $14.95 for them to ship to you, but if you have to return something, all of a sudden their shipping back only costs $7.95! So they charge you DOUBLE for shipping when ordering and then a THIRD time if you return their items. Overpriced and greed at it's finest!

I purchased the high Power Short two weeks ago. What a waste of money! Those Spanx rolled down my waist each time I wear them. $38.00 gone down the drain. How can I return this junk? Ladies, stop supporting businesses that waste our time and resources!

I ordered the mens ultra sculpt t-shirt and boxer briefs. I paid for overnight shipping because I needed them for a suit fitting. (wedding officiant). They never arrived as per the overnight charge I paid. Customer service will not respond at all. Was lied to about the shipment date. I demanded a refund on the shipping and was ignored. I will be returning the products as SOON as they arrive with a note in them telling them to go F*** themselves. Id rather go through the strain of wearing a Colombian Faja or have a male corset made then deal with this crap. Seriously never again.

Spanx website and customer service are awful. What I ordered was completely opposite from what I received. When I asked customer service their initial response was a gift card for an item I just purchased and not even a refund, which is stupid in itself.
It was also a Christmas gift and they refused to overnight a different pair so I can have something under the tree. First time shopping here and won't purchase again.

After reading all of the negative reviews along with the replies from Spanx saying that products could be easily returned within 90 days, I ordered two sizes with every intention of keeping the ones that fit best. What they DIDN'T say in those replies… that they charge $7.95 to make a return.

I ordered a product online from Spanx and selected regular shipping (5-9 business days). My email confirmation, however, stated that the estimated delivery date was in fact 8-14 business days away, too late for my needs. And when I tried to call to cancel the order (five minutes after I placed it), I was informed that Spanx simply will not change or cancel orders once they are placed. I will never place an online order with this vendor again.

I ordered a pair of jeans from their website. I choose "Medium". I was charged and then received an email stating the website made an error and defaulted to XS. They told me there was no way they could change the order even though the item wasn't shipping for three days. INSTEAD, I need to send the XS jeans back to them, wait for a refund and then order new ones. They could have stopped the order since the mistake was caught prior to shipping but they chose not to. I like some of their clothes but can find same type/quality other retailers with better customer service. BYE Spanx you lost a customer that would have been with you for a lifetime!

I ordered a pair of women's flair jeans, size xl. Regular length. They were four inches too long and I am 5'8". I called and the person said I had to order a Petite. Seriously? I have never, ever been in a petite anything. They said I had to read the small print about their sizing, which says they expect the customer to be wearing 4" heels! I now have to swallow the entire cost of the product. Never will I look at this product again. I will also tell others of my experience.

I purchased the moto leggings and in 1 year, the leather look is flaking off. Definitely don't buy!

My Spanx bra snap in front broke. I asked customer service for a replacement snap so I can fix it since the bra still has at least a year of use left.
After sending customer service a photo showing the broken snap I was told they don't have a replacement part and was given a 15% off coupon for another purchase. Why would I want to buy an expensive product from them when they were so unhelpful this time around.
They lost a customer today.

I placed an order on 1 article on a saturday morning. The next day I wanted to cancel it since my needs changed. It said my order could not be cancelled because of their short shipping process. It was a sunday afternoon. Ok so be it, I make my mind that I will still use the article later, if not now. 9 days later, I receive an email saying my order has been canceled because the article is out of stock. This was bought for a specific and important date, and this experience makes me feel like this company is not reliable. Why couldn't I cancel my order in the first place then? It also makes them look dishonest. If I really needed the article for the wedding as planned, I would be in trouble. Not a very great experience.

I've purchased roughly 1800$ worth of their stuff. While some are great (air essential jump suits) others like their leggings and dresses are hideous. The size is way off for the dresses. I order an XL in everything. The dress (perfect sheath dress) fits me around the chest but that's it. It's got a giant kangaroo type pouch/ excess materiel area going on under my chest just above my belly and it's not from fitting at all. The leggings fit but material is extremely itchy. The air essential tapered pant is way too short. The minimizer bra don't really minimize anything. Overall just very disappointed. Other than the air essentials jumpsuits the other haul was over priced items I'd never buy. I could return but at $15 a pop I'll suffer through it and the dress they won't let me return because it was on sale. Now I know why.

I ordered spanx from the site. Once order was completed and confirmation received, my CC was charged $687. I looked at invoice and I had been charged for 4 of the same item. In immediately call them to modify the order. They would not modify nor cancel the order. I asked to speak to supervisor,, she told me that's policy. I can return the 3 and once they receive them they will credit my CC. I returned all 4, had to pay $26.45 in shipping. Never ever use this company.

Before I ordered my briefs I got on line with chat to discuss my concern. I asked if they rolled down at the waist and was assured they would not. That is not true. Not only do the briefs roll at the waist so do the $195 denim flare midnight jeans. They are the most uncomfortable and worst fitting jeans I've ever purchased. Unfortunately, I can't return the jeans because I had them shortened. I would not recommend this clothing to anyone.

I ordered my item (faux leather pants) on January 14th. It's is now January 26th and my item has been "stuck" at the post office since 1/19. There has been no movement or updates. I contacted customer service and was told that I have to wait until they can confirm that the pants haven't arrived. Ok, so today is Thursday and I have to wait until Monday for them to confirm that I haven't received my pants. Once they confirm that I haven't received them, they will reship. If I want to cancel the item and go buy them at the store, I would have to wait 30 days for a refund. Either way, Spanx took $88 for the pants and I still don't have them. Do not buy from this company because they will not help you resolve the issue. They take your money, and will not go out of their way to get you the item, even when the item is obviously "stuck" or "lost"; the agent has access to the same tracking information as I do and can see the status. I'm disgusted, am out almost $90 and STILL HAVE NO PANTS.