• StockX

StockX

Overview

StockX has a rating of 3.69 stars from 2,445 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StockX most frequently mention fast delivery, perfect condition, and great experience. StockX ranks 17th among Shoes sites.

  • Service
    398
  • Value
    310
  • Shipping
    302
  • Returns
    248
  • Quality
    311

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 49.9%
Positive
172
Neutral
11
Negative
162
466
See all photos

What reviewers want you to know

Positive highlights

  • Any time I had an issue, which isn't very common, customer service put me first and resolved it as quickly as possible.
  • Was a fantastic verification and delivery time and quality product

Critical highlights

No critical highlights yet

How would you rate StockX?
Top Positive Review

“Yeezy 500”

Lexus H.
2/12/24

Hi guys! I ordered my shoes on Thursday,the came on Saturday morning! In beautiful box,shoes are just perfect! Highly recommend! Definitely will make more purchase!

Top Critical Review

“Unfair Claims”

Tiphneigh G.
1/17/24

So I order shoes for Christmas for my son. I'm still fighting between StockX and FedEx. My house is surrounded by cameras, I have no footage of my package being delivered. FedEx snapped a picture of somebody else's garage with the package face down no address present or anything. Both parties denied me a refund or the merchandise. They both closed my claim. This is so unfair, all because FedEx hires thefts. Folks and for their $#*!.! Stop taking people's stuff.

Reviews (2,445)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (232) delivery time (20)
Thumbnail of user malwinahimler44
1 review
0 helpful votes
February 12th, 2024

Hi guys! I ordered my shoes on Thursday,the came on Saturday morning! In beautiful box,shoes are just perfect! Highly recommend! Definitely will make more purchase!

Thumbnail of user marcush179
1 review
4 helpful votes
May 19th, 2021
Verified purchase

Very quick response and shipping came faster than expected. Shoes and box containing them were in perfect condition. I will buy again, thank you.

Thumbnail of user nickz207
Stock X. – StockX Rep

Hey Marcus, we're happy to hear that you're satisfied with your first order from StockX! We appreciate your review and look forward to future business with you.

Thumbnail of user arseniyz
1 review
0 helpful votes
February 15th, 2024

I have already made a truckload of orders on this website, and in 9 cases out of 10, I managed to snatch branded shoes by a very tasty price. The model these guys have implemented can be pretty beneficial for customers, the matter is to know when to buy and what to buy.
Shipment was quick, shoes are always packaged well.

Thumbnail of user arbis1
1 review
17 helpful votes
January 26th, 2022
Verified purchase

Once again I am dealing with shipping issues and seems like either UPS or Stockx employees are stealing shoes. I sold a pair of shoes and sent it for authentication it arrived there on Monday the 20th. For over a day I didn't hear from them then they emailed me saying I sent an empty box. I have proof of delivery with the weight documented at the ups store and they are just ignoring my emails now. I have sold 17 shoes on this app and this will be the last time. Also if you do ship anything make sure you don't lose your drop off receipt or stockx will just steal from you.

Tip for consumers:
Don't lose your drop off receipt when you ship items to this company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dbanchell
1 review
0 helpful votes
January 17th, 2024

For Christmas I bought Nike Jordon 1's for my son. The purchase on Stockx cost $127.
My son in his excitement on Christmas Day took the tag off and wore them to his friend's house to show them off.
My son came back an hour later and pointed out that the shoes were counterfeit. And indeed they were. I did not ever think shoes could be counterfeit but these clearly were right down to the Nike check symbol cheaply attached to the side of the shoes.
I immediately contacted Stockx and Stockx told me because the tag was taken off and the shoes worn, they were mine, no return.
What? Were they planning to resale these shoes? I tried for weeks to get them to accept a return and even sent the shoes back so they could see for themselves how cheaply these shoes were made and how they were clearly not Nikes.
No go. My problem I was told. And my loss of $127.
It was my one and only Christmas present to my son. My son cried for a week. Horrific experience. You would have to be nuts to buy from this company considering how heartless and cold they are to the customer and how their bottom line is more important than humanity or compassion. And on to do this to my family on Christmas.

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user tylera137
Stock X. – StockX Rep

Hi Douglas,

We are so sorry to hear about the negative experience that you and your son experienced with your purchase. Unfortunately, we have a policy that prevents us from reviewing an item after the hangtag has been removed from the item and/or the item has been worn. This is highlighted in our Buyer Promise FAQ article here: https://stockx.com/help/articles/What-is-the-StockX-Buyer-Promise

We wish there were more we could have done to assist you, but we appreciate your understanding. Thank you.

Thumbnail of user matthewp661
Matthew P.
1 review
0 helpful votes
April 17th, 2021
Verified purchase

Ordered these only to have the initial order cancelled due to the seller not being able to ship soon enough to meet expectations (I reached out to StockX and received that explanation). I did get another pair quickly after that (the one that resulted in this survey). Overall despite my original frustration with having and order cancelled and waiting a few more days for the process to play out, I still have only positive things to say about StockX.

Thumbnail of user ojugbanas
1 review
0 helpful votes
August 17th, 2023
Verified purchase

I don't get the stock market analogy nor associated display of price volatility, but the ability to find quality, unused athletic shoes that are "off market" but still desirable, is near-wonderful! Paying a higher premium - much higher in some cases - isn't fun, & that's where patience comes in, because for instance, some of the items come from outside of the USA.
Maybe I just didn't do something correctly, but the inability to send an item as a gift - for reasons of security & of the stock market model maybe - wasn't enjoyable.

Reason I chose this business:

Most of what I was looking for, I couldn't find elsewhere, & I hoped to be able to send a gift overseas...

Thumbnail of user georgel862
1 review
4 helpful votes
September 1st, 2021
Verified purchase

I expected like a week and change for my cool greys to arrive but came in like 4 days. So happy. Thanks!

Thumbnail of user gregorym1292
1 review
0 helpful votes
October 20th, 2023
Verified purchase

I bid on shoes and it was accepted. StockX kept me in the loop through the entire. Seller shipped the shoes to StockX for review. It met the conditions agreed upon and StockX shipped the shoes to me. I received the shoes the shoes in a few days. Overall the entire process only took a week and I was completely satisfied with the transaction and product.

Reason I chose this business:

I discovered StockX via Google. They seemed to be legit as a consignment service provider so went for it.

Thumbnail of user tiphneighg
1 review
0 helpful votes
January 17th, 2024

So I order shoes for Christmas for my son. I'm still fighting between StockX and FedEx. My house is surrounded by cameras, I have no footage of my package being delivered. FedEx snapped a picture of somebody else's garage with the package face down no address present or anything. Both parties denied me a refund or the merchandise. They both closed my claim. This is so unfair, all because FedEx hires thefts. Folks and for their $#*!.! Stop taking people's stuff.

Products used:
Shoes.

Service
Value
Shipping
Quality
Thumbnail of user akuap2
Stock X. – StockX Rep

Hey Tiphneigh, we are sorry to hear the delivery of your order didn't go as smoothly as anticipated. We do state in our policy which can be found here:https://stockx.com/help/articles/What-happens-if-my-item-gets-lost-or-damaged-while-buying-on-StockX. In situations where a photo is present, we are unable to initiate a claim for the item, as the delivery of the item has been acknowledged and documented by the carrier.

We do understand this isn't the ideal situation or the resolution you were looking for. We do advise that if the package was indeed delivered incorrectly you contact your local authorities to further assist you.

Please contact our support team at stockx.com/contact and we may be able to take a look at your footage on one of your cameras for a seconf review. Thank you!

Thumbnail of user rodricust1
1 review
4 helpful votes
September 3rd, 2021
Verified purchase

StockX was great I just never received my package from who ever was supposed to deliver it.

Thumbnail of user mr.slovenians
1 review
0 helpful votes
December 3rd, 2023
Verified purchase

That the capital of Slovenia (I Thinks) Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana Ljubljana

Reason I chose this business:

It was cheaper than goat

Thumbnail of user kenyah30
1 review
0 helpful votes
October 22nd, 2021
Verified purchase

Shoes are perfect, didn't take longer than a week. Tracking number was confirmed and they gave great details!

Thumbnail of user gregoryb624
1 review
4 helpful votes
November 11th, 2021

This company is amazing I used to have a ps5 once launch day hit. But I ended up selling it for reasons I will not get into. Any how I tried out stockx for a ps5 just to see. They authenticated the ps5 and gave me a tracking number and then immediately shipped it out to my house in literally only a week. The Ps5 came in brand new everything in the box spotless. Even the new buy smell. Everything is perfect. Great price great place I definitely recommend it to anyone.

Products used:
Ps5

Thumbnail of user alexc1391
1 review
0 helpful votes
August 2nd, 2022
Verified purchase

Easy to find what I wanted but hard to negotiate on a price since you can't chat with the seller and vice versa. Site is easy to use. Shipping to and from the authentication center was a reasonable time. As long as the item is guaranteed authentic Im happy with my purchase.

Service
Value
Shipping
Returns
Quality
Thumbnail of user aminaa33
1 review
0 helpful votes
March 31st, 2021
Verified purchase

Great. My order came very fast in mail and was in good shape.

Thumbnail of user khalidt8
1 review
0 helpful votes
October 6th, 2023
Verified purchase

It was fine, fast delivery, good packaging I recommend using StockX you can find good deals and original items

Thumbnail of user marciaw159
1 review
1 helpful vote
April 20th, 2021
Verified purchase

My experience was as expected, I'd like to thank stockX for providing folk with the opportunity to grab a shoe release they may have sold out in stores. God bless you all I pray you are doing the Lords will.

Thumbnail of user nickz207
Stock X. – StockX Rep

Hey Marcia, we're happy to hear it! Thank you for your continued support, and happy shopping!

Thumbnail of user richardo823
1 review
45 helpful votes
December 5th, 2020

I purchased a PS5 for my son. Price total was $1024. 34 item was apparently authenticated and everything. The item was shipped via FedEx. What I didn't know was that StockX requires no signature on any deliveries regardless of amount. Needles to say my son PS5 was delivered outside and stolen. I submitted a police case number and video from my neighbor of package being stolen and StockX does nothing. I would never recommend ever

Thumbnail of user jayoi
1 review
0 helpful votes
June 1st, 2023
Verified purchase

Overall you can't believe everything you see on youtube. Because am in love with my first order on StockX. Came in like a week

Reason I chose this business:

Prices are lowkey ight. You just gotta lurk your kicks mehn... because the prices could fluctuate a bit. And one thing i didnt like is that i see a shoe a reasonble price and then when am about paying the price goes up by like $20

Thumbnail of user maratsn
1 review
0 helpful votes
January 22nd, 2024

"Before the New Year, I purchased Jordan Mars 279 White Fire Red shoes from StockX for 261 US dollars. Since they are sports shoes, I removed all the excess, including the tag, and went to the gym. The shoes broke on the very first use, and I immediately reported this to StockX. Now, it has been more than 20 days, but I haven't received any concrete response or a refund. They offered me a compensation of 25 US dollars, which is laughable. The shoes are a total defect and belong in the trash. Be cautious about purchasing from StockX."

Products used:
Shoes

Quality
Thumbnail of user tylera137
Stock X. – StockX Rep

Hi Marats,

We are sorry that you had a negative purchasing experience with us, and we would like to provide more insight into the resolution to your case. StockX requires customers to reach out to us before removing the StockX verification hangtag or wearing their item in order for us to review it for return eligiblity. This is highlighted in our FAQ article about Buyer Promise requests: https://stockx.com/help/articles/What-is-The-StockX-Buyer-Promise

After further reviewing your information, we found that you ordered the Jordan Mars 270 White Fire Red sneakers. This pair of shoes is from 2019 which means they are 5 years old. We ask customers to be careful when wearing shoes that are 5+ years old as there will be structural decomposition with aging for older items. You can find that information in FAQ article regarding returns: https://stockx.com/help/articles/What-is-the-StockX-Return-Policy

We understand this outcome is less than ideal, but we appreciate your understanding, Marats. Thank you.

Thumbnail of user elvinb39
1 review
0 helpful votes
September 4th, 2023
Verified purchase

Quick and efficient, no issue on my end what so ever. Process buying it was easy, didn't take long at all, will definitely buy again on the website, well done team.

Reason I chose this business:

Variety of different products to choose from.

Thumbnail of user patom
1 review
0 helpful votes
April 14th, 2021
Verified purchase

Something happened with the delivery at first but the team manage to send it two days later. Everything perfect! Thanks

Thumbnail of user bryanaj1
1 review
12 helpful votes
May 30th, 2020

I'm very pleased with the results of my order. I originally had a issue with theft and my package was stolen and rightfully so I was very upset. I contacted stockX to see if anything could be done after going threw the correct channels with the
Authorities and waiting a few weeks stockX took care of the problem at hand and ended up helping me tremendously. I will be purchasing again!
Thank you.

Thumbnail of user athula2
1 review
0 helpful votes
September 8th, 2021

Good service
Loved it
Will use again
Thanks stockx
Please reduce the 100$ stockx charge per order
It would make all products less expensive

Sitejabber for Business

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From the business

Welcome to the official Trustpilot x StockX page. We appreciate your reviews of our products and services - let us know how we can do better.

We strive to be the Marketplace of Current Culture. Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, shoes, apparel, electronics, collectibles, trading cards, and accessories.

Every item sold goes through our proprietary multi-step verification process with our team of expert authenticators. From the product condition, packaging, included accessories, and more, our verification team is committed to quality, and committed to fighting counterfeits in the resale community. Over the years, our team members have verified tens of millions of products. We remain one of the few marketplaces committed to physically reviewing 100% of the items that pass through our platform. Our efforts have led to rejecting over 1.4 million items valued over $400 million.

Business History

StockX is an online marketplace and clothing reseller, primarily of sneakers. Since November 2020, it has also opened up to electronic products such as game consoles, smartphones and computer hardware. The Detroit-based company was founded by Dan Gilbert, Josh Luber, Greg Schwartz, and Chris Kaufman in 2015–2016. StockX has more than 800 employees in Downtown Detroit. StockX currently has international offices in London, UK, in Eindhoven, the Netherlands, and has authentication facilities in Detroit's Corktown neighborhood, Moonachie, NJ, and Tempe, AZ.

Company Representative

Thumbnail of user madlind
Madlin D.
Product Marketing & Customer Experience Specialist
Typically responds within 3 days

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3.7
2,445 reviews
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