Sweetwater

I am a professional filmmaker/audio engineer and hobbyist musician… I respect the knowledge of Sweetwater's employees and appreciate that my orders are always looked after by the same individual (Grant Vitek), but I especially love their service. I ordered a product on Friday and it arrived 3 days later! Exceptional service! Thanks.

Competitive pricing but customer service that blows everyone away and it is not even close! They also get things out quick. I live just one state away and usually receive things the following day. You can't beat that.

They also care about their customer. I thought I had already ordered a Christmas gift for my stepson and had not, so four days before Christmas, on a Thursday, they overnighted the item I needed and helped me out big time. Saved Christmas! They also called to check in when my package got delivered to the wrong address and I was panicing trying to figure out where it was. They go above and beyond!

I am blown away with sweetwater! I got a $10 part to fix a cable I had no idea it pretty much comes with a specialist! I can't believe it that now I have a number I can call or text for any help I might need I got Greag and he is awesome! Very helpful. I really am blown away with sweetwater. My sister needed some wireless mics and I insisted she use sweetwater and usually I don't like giving out my info but for her I told her to do so as so far that's my favorite part of this company. It's well beyond customer service you get an actual trained specialist! Everything about sweetwater is 5 stars!

Purchased a PRS from sweetwater and was assisted JD Shamoun, who is exceptional. I deal with a lot of sales people through my vendors, he has a drive and passion for sweetwater and the music industry that is seldom seen, and is very personable, which can't be taught. Absolute Rockstar. Subject matter expert on all the products I asked him about, you could tell he has actually used the gear as opposed to reading a spec sheet.

The first time I called sweetwater for help, I was hung up on in the middle of my sentence. Called again. Nobody picked up. I finally get thru and ask for a supervisor hung up on.again. 4 emails and 5 phone calls later and no response. This from a company who promotes their 24 hour award winning customer service.
I'm done with them. And that personal associate to help you they offer, I never spoke or heard from anyone there the whole time I was a customer. Must just be more "advertising" from a company that doesn't deserve your business/

I just want to call out one particularly incredible Sales Engineer, Jayden Brown! He recently helped me through some research I had been doing on new equipment and really built my confidence I was putting together exactly what I need. He then even went beyond that to share several online resources to get even more out of my gear. He took the time to listen, really evaluate what I need, and make recommendations towards future additions I might find value in without being pushy. This is my first interaction and purchase from Sweet Water and because of Jayden, I'll be doing a lot more business with them. Bottom line, if you need anything in the audio, visual, or musical production arenas, Sweet Water will have what you need and if you call Jayden, you will get top notch expertise and service! Jayden's work line at Sweet Water is *******176 if you want to get directly to this top notch professional.

Purchased a new snark clip-on guitar tuner. Not only was the price better than most but it arrived very quickly. Within an hour of the item arriving, my sales rep called me to make sure that I received the product and it was in good working order. Making sure that I was satisfied with my purchase, he also asked me if there was anything else that he could do for me at this time. What more could you possibly ask for from a company! Thank you very much and keep up the incredible work!

I purchased my first bass, small amp, mic….second bass, and recently my third bass from Sweetwater.
Their products are great. They are as described.
The customer service is excellent. People are knowledgeable, never pushy, If you leave a message, they return it promptly. I've called several times with questions and I get honest answers.
The shipping is prompt and products arrive in excellent shape.
Highly recommend. One of the few big, well run, honest companies around.

I spent 3,200 dollars on a Martin D-28. There are issues with the top of this guitar. This guitar was suggested to me by the sales person, there were four to choose from. After I realized that the top had a wave spot in the wood and a possible area near the neck where the wood grain will spilt over time, they pretty much told me good luck it's wood deal with it. There sales pitch about the customer being happy with there purchase is a bunch of bull. They don't stand by what they sell. You may be getting a little money off on the guitar, but there receiving sub-par guitars from the manufacturer. Do your self a favor and go to the guitar store, look and handle the guitar in person to make sure it's perfect. Don't buy online and don't use Sweetwater...

I bought some strings from Sweetwater on a internet search and was amazed tha tI had a voice mail and a text from Craig my assigned sales rep. Thanking me for my order! Since then I have ordered several things with the same as the first ( call and text), each time it was shipped fast, packed great and was just as described. If you want a company that values their customers and goes the extra mile to make it pleasant purchase Sweetwater is the one for you!

This is a long overdue review for Riley. He has gone above and beyond to provide us with amazing service. When we were having difficulty getting it all working properly, Riley took the time to explain what we needed to know. He's a problem-solver with expertise in audio/DJ gear and a passion for customer service. We've gone back to Sweetwater for several other purchases, and Riley always delivers.

Good service. I ordered a Shure SM7B Microphone from Sweetwater before and everything was positive. The price was low, delivery prompt and the Microphone itself is excellent. Would use again.

The order was fulfilled extremely fast and the reps made contact multiple times assuring I had a positive experience.

Spent close to $5000 dollars with this company just under a year ago. I had issues with some of the drum components immediately. Reached out on many occasions to get the problems resolved. Troy Davis was my rep. They made a few feeble attempts at resolving my issues and when that didn't work they just stopped responding. I was so frustrated by this that I have not used the set in almost a year. When I realized that I was on my own I finally started to try and fix the stuff myself because I just want to play. The hi-hat cymbal doesn't work. The bell on the ride doesn't work. Be careful with large purchases with this company cause if it's bad product, you are screwed. Just my experience. To each his own. Good luck.

I've been dealing with Sweetwater for several years now and have been generally satisfied with their service, however two orders that I have placed within the last few days were originally" all items in stock", one actually "ready for shipment" but for some reason now both orders are" waiting for items". Either they lied by saying all items were in stock when I ordered the stuff or their shipping system does not work. They tell you it's going to ship in a few days but then they stall you out for an undetermined amount of time. My only real gripe is they won't answer the phone or return emails. Customer service is not all that good if they won't return your call. My experience with the 2-year free warranty was not good either. When some headphones I had broke I called about their 2-year warranty but they never responded. And their prices are somewhat higher than other places anyway. The price of one item I purchased went up 25% in less than a month. I doubt I'll ever order anything from them again. I think they're heading the way of Walmart possibly, downhill.
Update: January 7th
I feel that I was somewhat hasty in making my judgment of what caused the change in the status of my orders. Perhaps they had a logistical problem. It could have of course been a computer glitch or a bookkeeping error. Whatever the case, there is no real excuse for not informing a customer of a change in the status of their order once the customer has placed the order and seen that all items are in stock and that the order is ready to ship. After all it is an automated system so it should automatically inform the customer of the change and give the customer the option to drop the backordered items or to back order them but in any case have the items that they have on hand shipped immediately. I am a working musician, when I order something I need it now. I can understand mistakes or other problems but not talking to the customer is unforgivable. I was a general sales manager in the Chicago area a number of years ago and my job was to ENGINEER logistical solutions to provide my customers with the products they wanted when they wanted them. Guys, you have an automated system so let's make it work to keep the customer happy.

Ordered a shelf for my Rock n Roller cart from Sweetwater. Shipped quickly, constant communication and great follow up from Sweetwater to be sure it arrived and if I had any questions. Bonus was the candy sent in the package. I will definitely recommend Sweetwater! Good people, great followups, quick shipping. You can tell they want you to be happy.

So, I bought a new Yamaha electric guitar for my son to learn on. When it arrived it had a terrible open fret buzz. When the company reached out to me about my 'shopping experience', I told them as much. The salesperson followed up with words to the effect that I should have expected as much from a cheap guitar and that I could take advantage of their (paid) setup service. To be fair they (eventually) offered to do it for free, but by then I'd already gotten rid of the box. I found them to be pretty condescending if you don't know a lot about guitars. They are certainly quick to tell you…at great length…how much they know. If you already know a lot about guitars im sure they're just fine, but if you don't I'd keep moving along.

I have always had a great experience Gere. My sales rep Ken Nace is very knowledgeable. They have a great selection of new gear and even a used gear outlet. I definitely recommend shopping here. If your thinking about buying new gear, forget about Sam Ash. This place will treat you way better, has better pricing and if there ilare ever any issues they are taken care of right away.

Called tech support 4 aid on my Looper but I didn't buy there & was denied aid. Spent many $$ before

James masterson has been the Engineer that I have done business with from the start;
He has always showed great enthusiasm on everything I bought no matter if it's a new guitar or a bag of picks. He recently put together a great deal for me on a brand new 60's cherry red Gibson ES-335
Customized with a Bixby from Sweetwater. Beautiful job at a fantastic price!

I bought a saxophone made by bettersax from Amazon but to my surprise it was shipped through Sweetwater. I am so glad Sweetwater with the ones that shipped my order I love that they did a 40 point check before it left the warehouse Great service from Sweetwater.

Used my debit card to take unauthorized payment,canceled card (said I wouldn't make another payment til things got straight)fast forward said I will give another chance, they only took my order for new information after I placed order and got verification code order details, got email later canceled my order and charged my card for same old issue before.

Every order from Sweetwater includes a small packet of candy which I find to be a nice little touch that says a lot to me. It says a lot because even though I'm not ordering hundreds or even thousands of dollars worth of equipment they still include that little packet of candy. That little touch along with their #1 customer service including follow ups on every order no matter how small all say that I'm a valued customer. It is for these very reason why I continue to order from Sweetwater!