The RealReal

I bought shoes advertised at size 12, it arrived size 9, the number is clearly on the bottom so unless they're literally illiterate there's no excuse and then i contacted customer service and they were terrible it's like its their first time talking to a human like to admittance of fault what so ever even when i sent picture receipts and acting like its my fault for ordering shoes 3 sizes smaller than mine even tho they're the one who made the listing

Super responsive with shipping labels and customer service. However, it would be better if they did not charge for return shipping.

The Real Real is selling merchandise that that don't reveal problems of.I received a defective glaze problem Louis Vuitton.they did not reveal this in their ad.then they have the nerve to tell me I can't be refunded.mso now I'll sue them for my 1500. 00.they were not honest and decieved me. Be very careful or you'll loose your money too.see the photos...they neglected to add these photos in their online ad...they clearly decieved me.

My experiences with TRR have all been wonderful. Sometimes, shopping online can be difficult due to sizing issues, etc.
TRR staff are all quite understanding and ready to please with a suitable outcome. They have a wonderful marketing and customer service team to back up their merchandise. I am thrilled by most of my acquisitions and the available wardrobe choices!
Highly recommend doing business with TRR and enhancing your personal wardrobe the sustainable and intelligent way!

Highly discourage anyone from using this service. After two months of back and forth they claim they never received one of two items in same box. This was after one of the sales reps told me not to worry and I would be made whole. I provided photos of both items in box when I shipped. This means they don't really inspect items for quality of entire pieces go missing and if any issue arises, it's your word against theirs, even with photos.

I bought my first Chloe bag, and the quality is amazing! The description mentioned why it received their rating of "very good", but you never know what it'll look like in person. It came with the auth. Cards, booklet, etc. and in beautiful condition! Super happy! Got a great deal on it since the color isn't sold in stores, but the bag still is. $639 for a $1400 bag! <3

I received an expensive ring from The Real Real, which was listed as 4.5, but it fits my middle finger- size 6. I took pics and emailed them to the customer service while I was on the phone with the representative thinking they would make the return process as easy as possible. To my shock, I don't remember ever being spoken to and treated with such disrespect, dismissal and undermining. The person was insinuating and questioning my intent (I've only been shopping with The Real Real for ten years and I'm also a good consigner). Not only did I not get the apology and a proper accommodation, I got poor bedside manners, rudeness, anger, which set me off to tears. It also triggered my anxiety, which is something I struggle with. When I asked to speak to the supervisor, the representative denied me and made it clear it's not even an option. What I tools from this experience is that the company is struggling because people who work for abundant well to do organizations have their top clients backs and come from a place of a yes. Be wary with your next purchase. If it happened to me, it could happen to everyone. The picture shows that instead of fitting on my ring finger (4.5) it goes on the middle one I'm size 6.

So far, I really enjoy the site. Some real real feedback: I received some pants today that were depicted as light gray, but the description said charcoal. What arrived was in fact charcoal and did not match the pants in the pictures. The measurements in the listing were correct, though. Personally, I'm fine with it so no issue here, but I could imagine someone else out there being pretty upset about it. Overall, I'm pleased.

I like to shop The RealReal. Purchased this dress it was onsite looked everything what I like... color to style. Arrived. I put on but everything was not right. First the material looked cheap, wrinkled a lot and dirty. Overall it looked cheap. Normally I like Theory. Also I purchased two more dresses, Jill Sander and L. K. Bennet this transaction. My first try L. K. Bennet ( England). The fit is a little narrower to compare US size therefor slightly tight side but liked style so I kept it and Jill Sanders one. I wish you have more details of your item would be nice for us buyers... photos etc... not only clothes but handbags, too.

I have sent the real real many items before. Multiple times they have sent them back to me absolutely DESTROYED. I sent a $1000 top that was returned literally shredded. They price items very low and the customer service is god awful. I will be sticking to my local consignors. Don't waste your energy here.

I had 3 issues with RealReal in the course of 2 years using this company as a consignor and buyer. The latest issue was with a jacket that was listed as a women item (see attached), it was non-returnable
but based on the measurement I thought it would be the right fit and I purchased it. When I put it it on, I realized that it is a men's blazer, but the customer service refused to accept a return.

Awesome deals to be found if you do some work. Search bar isn't the best you really have to dig. Awful commission rate that seems to change a lot for no reason.

Perfect condtion and accurate color description. Appreciated the reduced price. I will check back to the Real Real for future quality items at a savings because they only acccept selling items that are in great condition, but when not that is made clear.

Title says it all, I bought a shoe listed a men shoe but I received women sized shoe. Now it's a realreal () pain to get a refund, and they want me to pay return shipping for THEIR mistake.

They don't care about their customers, avoid them at all cost!

After contacting their support and not finding a good solution, I opened a dispute with PayPal. So I suggest you pay with PayPal to get buyers protection.

They told me to send pictures of the items I wanted to sell. My stuff was new and beautiful which they offer a okay deal and I accepted. It's been more than two months my stuff is selling way cheaper 1 item was sold and returned 2 weeks later. As for now I'm still waiting to get paid. Please do not sell your stuff like I did

I love the Real Real. I've been shopping and consigning since 2012. The business itself continues to grow in a positive way (customer service and consignor service has greatly improved) and of course the spread of merchandise continues to grow. I'm on the app constantly! I have my favorite brands and buzz words to search for. Getting a package from your warehouse is like Christmas!

This site combines so many things I love: designer brands, incredible prices, amazing service and an artful display, all in an easy to use format that has me coming back for more again and again. I recommend TheRealReal constantly to friends who ask about my wardrobe, always joking that "No, I do not work there or own stock. I just love it!" Love that this entity exists. Thank you for making used merchandise so incredibly glamorous. Your high standards are very much appreciated.

I called Custer customer service and the support that the bag I bought was authentic. And they would send me an email to have it sent back to store to verify authentication. They were very helpful. The purse is authentic after all but comes with no authentic card with number on it to prove its original and it doesn't come with the correct bag cover for the purse.

The Real Real sold my expensive jewelry. They are trust worthy, great customer service... absolutely love working and purchasing from this company

I visit this site daily. It's very reputable and offers a wide array of designers merchandise at very fair prices. Easy To return and are very clear if it's a final sale. I have only returned a few of the many items I have purchased and it was only for sizing issues. The quality is always better than expected. I have recommended to all my family and friends who are equally as happy.
I highly recommend The Real Real!

Overall I enjoy shopping at The RealReal, but measurements are often incorrectly noted and I end up paying for the return shipping because things don't fit. Also, lately it seems the prices on most items have gone up quite a bit.

Been ordering from the real real for years bought some great things at great discounts! Always easy to work with them if there's a problem

Measurements off from posted description by 3-4 inches for several items. I selected my currency and was (over)charged in the wrong currency. Customer service had no idea, did not help. Poorly trained staff, incompetence, deception. Had to file a charge complaint with credit card company. Now, I am noticing many many complaints by sellers and buyers. Won't buy again or invest in this company. This can't last as this rate.