thredUP

Absolutely horrific business practices now. Previously consigned with them years ago and had problems but nothing like this, you'd be lucky to make 5%-10% of your items worth. Please just go to your local consignment shop. It takes over a month for them to even look at your items and they no longer offer a way of reclaiming them if you've changed your mind. There are so many better options than them.

Wonderful experience. Ships speady, packaged very elegant, very nice merchandise :)

Recently they started charging nearly $20 to process a bag. The bags used to be free. You hardly make any money for mid range label clothing like Madewell, Banana Republic, etc. They then take most if not all your earnings in fees. At least you can claim your Goodwill donations on your taxes. You'll get far more money. Thredup started out great but has turned into a money grab site - beware.

I have been ordering from THREDUP for almost a year. I have never needed customer service which I was glad because I had read all of the bad reviews. But sure enough, the day came when an order was lost and thredup was NO HELP despite several emails sent to them. Not one response. And because there is no phone number, I just had to file a complaint with the BBB so order at own risk.

In hopes of making a little money back, I send them good quality, never worn items, even with price tags. They show you how much they sell it for the profit ends up being less than 5% of the sale. They have a service fee of $14.99 that gets deducted from your earnings.

The only way to get payout is through paypal. Do not use them if your purpose it to make money. They are only good for donations. I wish I knew this before I sent them my good quality items. You are better off selling your stuff privately.

I used to quite a bit of clothes to thredup. I stopped for awhile because it was starting to not be worth it. It had been awhile so I thought I'd try again. Out of 5 bags, I have made more than their 15$ fee on like 3 of them and just barely over 15$. They accepted a lot but the pay out is so so so so low. I've also seen that they won't pay you anything for some mall brands even though they'll happily accept them. Don't even bother honestly. I was trying to make extra money but I'll probably end up having to pay them just to cover the high fees.

I would not recommend Thred Up if you are looking to get money back from their sales
I sent in approximately 75 dresses- Calvin Klein, White House Black Market, Michael Kors etc and received less than $50.
They sold items for pennies. I guess read the fine lines. Better off finding another venue to sell or bag items and donate to local shelters or charities

I bought three handbags and two are great but one must have been owned by a smoker and reeks of smoke. I never thought of this as a potential problem in buying secondhand clothes online. I bought two dresses -- one is very nice but the other has what looks like ink or grease streaks on it.

I've bought many of my clothes via ThredUp and was lucky to find some interesting items at good prices but after my last placed order I think I'm done. I often had to spend some considerable time trying to find what I like, I also had to make sure their measurements were accurate since I already knew some of the brands' sizing, and their description didn't match the usual size. They started to take quite a long time to ship my parcels. I thought I was buying an item in great condition to then find out the garment had some damage. Additionally, they charge a restock fee and many times the shipping costs didn't even match the package's weight and size. It takes a while to get your money back, by the way. I mean, once they get the returned parcel, they notify you and then you have to wait several days until the return is complete and your funds available, meaning that if you find something that you'd like to spend your credit on, you're unable to do so. If you choose to get reimbursed to your original payment, then that's an awful deal because it ends up being more expensive since you'll pay shipping plus restock fee. They sell items that are not returnable due to a big discount but they don't measure them properly. Some items are even sold without providing measurements, that is common to find with their jackets. If it doesn't fit, you'll end up returning.
Oh and I forgot to mention they take pictures of heavily wrinkled garments intended to sell.
Oh. And I forgot. I also requested a clean out closet kit, I shipped good stuff including a new, nice kids' pair of hiking boots but those never showed in the website's search. Only my least nice items appeared available. They probably take the best stuff and sell it somewhere else. Besides, many clothes are not just used but expensive and I know there's good, new stuff that can be found at similar costs.
My fault, ladies, I should've raised my shopping standards loooong ago. But still I'm gonna have to spend some pending credit.

Aweful I sent in clothes all name brand over 20 items they list 1 I was in shock. I sell on other platforms like Mercari and eBay only name brand quality stuff that sells great. But time consuming listing so I gave this a try NEVER again I didn't understand that if you don't ask for your stuff back before they receive it you loose. How frustrating I could have made money on my items.

I both buy a4nd consign at Thread Up. I have found brand new with tags for clothing. I only buy excellen to new with tags quality. The variety is endless. Consigning is not great and I am lucky to get a dollar when I consign. I use it to clean out but never to make money. Their payouts are ludicrious. They also proicess very slowly and at a huge price. I have to pay to have them $15 to $23 per bundle.

Buying; A+

Consigning; F-

I sent a bag to their J.Crew always program. In that case, you're supposed to send either items made by J.Crew or similar brands. The bag was packed full. I could barely get it shut, and it contained mainly dresses from J.Crew, Ann Taylor and Michael Kors. All were in good condition. I could've sold them on Poshmark and probably made $15-$20 each based on other sales I've done. But I thought, why not give Thred Up a go?
Oh my God, after waiting 3 to 4 months, I got an email the other day congratulating me on the $15 I made for the entire bag. I really wish I had not sent them my dresses. I feel so ripped off, and I think they are ripping off everyone who uses their site. As far as selling clothes. If you are in it just for the environmental/recycling reasons then I guess go for it. But you would probably be doing a better deed by donating to a Dress for Success program and not corporate greed.

I have sent 3 bags over a 1 month period just to get my closet cleaned out. These clothes were all fairly new … the last bag contained an authentic Prada backpack purse. No record of it being in the bag …
It is impossible to reach these people by phone
The internet chat is a joke with palliative answers
No one has ever called me back
The Prada backpack was authentic… I believe it was taken for resale somewhere else.
I will not use this company again.
Beware of the scam!
UPDATE… I finally did receive an email after I contacted the Media site. The email says they reserve the right to not accept any items. Yes. But the Prada is not even listed as not accepted. Theft? Yes in my opinion. Scam artists. Live and learn!

The descriptions don't really give the full picture of the clothing. One shirt I got was sized Small - but was huge! Could not have known that. Another shirt - the material was so uncomfortable. Couldn't have known that. The problem is - now - they charge $4 to return items. It cost me $24 to try on clothes! I'm deleting the app. Not buying here again.

First, the measuring and listing they do is way off. Measurements were inaccurate, high waist pants were listed as "super low" etc.
Second. You will only get a few pennies credit for what you send in.
Third, the clothes you buy are REALLY used. "Mistake for new" is more like a "fair" condition.
Overall, not worth the hassle.

Thredup is a scam! They kept all my designer dresses, claimed only one sold and claimed they kept the money for processing fees. They ignored my emails inquiring about my clothing or made any attempt to keep me informed. My clothing could have been given to a charity or someone in need not for their greedy and dishonest profit. They are Basically crooks. They've been reported to the Better Business Bureau.

I ordered 2 boxes clothes for kids for school. Everything was in good condition and matched pictured items. They came within week of ordering with was great! I will order from them again.

Do NOT send your clothing to this company. They have so many fees, that even IF\WHEN your item sells, you'll never see the money (especially since they usually tell you your payout amount equals, like, $3). I sent in three boxes of brand name clothes, several sold, and I've yet to receive a single dollar. I feel SO ripped off and just pissed off. NEVER AGAIN. Ugh.

I returned my entire box to Thred up on the final day given by the Company on 10/16/2020. On Sunday 10/25/2020 they charged me the full price of my box $256.90. I used their label! I have been e-mailing since Monday morning 10/26/2020 with no response! Nothing has been posted to my account! BUYER BEWARE! I went on Facebook and saw were another individual returned their products in JUNE and still has no resolution! This is a unacceptable way to do business!

The clothing that I purchased was in wonderful condition and when you receive your merchandise, ThredUp nicely wraps your items in their green polka dot tissue with their Logo Sticker. Nice presentation which makes you feel like you bought it at a Department Store in the good old days when they packaged your purchases at the store and made you feel like a Queen!

I recently purchased 3 pairs of workout / leggings and 3 sweaters.
The quality was great on all of them.
And they fit really well, too, thanks to accurate sizing labels online.
The only "complaint" in have is that instead of all coming in 1 package, they came in 3 separate mailings, which meant that there was more waste and postage than necessary.
Nevertheless, i look forward to returning to thredUP for some future shopping needs.

My first three orders were so so. Some items were better than they appeared and others like the pants appeared to be dress pants; however, when they arrived they looked more like joggers. I'm very disappointed in my last order because I chose to bundle two orders totalling over 150 dollars and FedEx lost the package last week. They told me to contact thredup for a refund and thredup chat keeps showing not available after waiting for a representative for almost an hour. Not terribly impressed at the moment.

I recently purchased a faux leather jacket from thred up and as I was searching the pockets I found a pair of unwashed women's panties! I'm totally disappointed and disgusted by this! How can they not have someone who checks the items before sending them out! They have just lost a customer!