• Tire Rack

2022 SITEJABBER AWARD

Tire Rack

Ratings On Other Platforms

Trustpilot
4.8 / 5
ResellerRatings
4.8 / 5
Better Business Bureau
4.9 / 5

Overview

Tire Rack has a rating of 4.84 stars from 459,836 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tire Rack most frequently mention great service, easy process, and free shipping. Tire Rack ranks 1st among Tires sites.

  • Service
    2881
  • Value
    25457
  • Shipping
    25418
  • Quality
    26003

Proactively asks for customer feedback

This company responds to reviews on average within 19 hours

Positive reviews (last 12 months): 97.3%
Positive
58,766
Neutral
1,178
Negative
454
72
See all photos

What reviewers want you to know

Positive highlights

  • Reggie Ext 4644 is an excellent customer service agent.
  • Ease of use and great prices made the shopping experience great
  • 2022 Customer Choice Winner

Critical highlights

  • Would not validated credit card so had to make other calls.
  • User interface doesnt work right cant enter city with out space after the zip code, and cannot enter phone number
  • Choosing Installer multiple times plus shipping and billing address options not clear during checkout process.
How would you rate Tire Rack?
Top Positive Review

“Tirerack is super easy, convenient”

Ethan L.
1/24/24

Tirerack is super easy, convenient. More options than any other brick and mortar store can offer - plus you can read detailed reviews online, which you cannot do at a brick and mortar dealer. And they connect you with installers at about the same price as if you were to go to a tire installer yourself, but there you won't get all the reviews and you won't get the same number of tires to choose from. I just placed my order. So let's see if they do deliver within 2 to 5 days as advertised.

Top Critical Review

“I absolutely hate the changes you've made to your website...”

Scott P.
1/27/24

I absolutely hate the changes you've made to your website since last time I've ordered. For years, it was really easy to just shop by size and have the results in order by price. It doesn't work like that now. It was complicated, a little confusing and just took longer... and this Gen-Xer doesn't like anything making it harder than it used to be. What you had worked. Also, the little window advertising 1.5% off my order popping up seemingly every click at checkout is super annoying.

Reviews (459,836)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (2632) shopping experience (1865) web site (2255) use site (821) right tires (602) credit card (522) phone number (108) billing address (111) checkout process (211)
Thumbnail of user michaelm11624
1 review
1 helpful vote
April 3rd, 2023
Verified purchase

Excellent website but there is an issue with selecting Pep Boys online. I chose a date and time ( 10:45 am) and received a confirmation email from Pep Boys. Upon calling them to confirm the appt they told me they did not have it and that they do not n schedule on the quarter of the hour. Fortunately the guys at Pep Boys were awesome and we worked around it. I showed them the email I was sent ( it was even personalized with my name and they could not understand it..

Reason I chose this business:

Price. Ability to deep dive on the products I was interested in.

Value
Shipping
Quality
Thumbnail of user ethanl323
1 review
0 helpful votes
January 24th, 2024
Verified site experience

Tirerack is super easy, convenient. More options than any other brick and mortar store can offer - plus you can read detailed reviews online, which you cannot do at a brick and mortar dealer. And they connect you with installers at about the same price as if you were to go to a tire installer yourself, but there you won't get all the reviews and you won't get the same number of tires to choose from. I just placed my order. So let's see if they do deliver within 2 to 5 days as advertised.

Thumbnail of user oliviers21
3 reviews
1 helpful vote
June 20th, 2021
Verified purchase

I gave them a try 2 weeks ago and their prices were simply great. However the tires arrived to the installer 24 hours late compared to what the website was stating and I this had to return them. Customer service was very accommodating and accepted an in between solution so to limit my return fees. That was fair from their part and I would recommend this business same as I would use them again when needed.

Products used:
Michelin tires

Thumbnail of user donaldw1331
1 review
0 helpful votes
November 29th, 2023
Verified site experience

I like the information you provided (customer reviews, your review) to help me choose. Absent was the information that tire choice must be "BMW Star" in order to avoid long tern transfer & transmission excessive wear. Shopping by auto make, model and year is convenient. Also process to compare and choose installer is very complete, informative but easy. Good job guys!

Reason I chose this business:

Word of mouth.

Thumbnail of user brettt188
1 review
0 helpful votes
January 8th, 2024
Verified site experience

So glad I found you. Loved your research tool. After many hours of internet searching and reviewing tires that I wasn't pleased with, your tool brought me to the ones that are best for my need in less than 5 minutes. I had additional questions about shipping time, etc, and your live chat answered all my questions in record time. I'm impressed and will recommend you to friends. Good job!

Reason I chose this business:

Found you on the internet and used your research and advice tool.

Thumbnail of user jasonh1274
1 review
0 helpful votes
October 12th, 2023
Verified site experience
• Updated review

Every one I talked to at TireRack are friendly and helpful. Their service and tire quality are top notch, at very reasonable prices. Their free warranty offer for tire repair and replacement are great as we have our tires nailed two time over the last year and they were replaced at no cost of the new tires. I have been using this place for almost ten years. A great place to order tires. Thank you!

Reason I chose this business:

A tire replacement on a nailed tire.

Customer service was very proficient in helping me...
December 5th, 2022
Verified site experience
• Previous review

Customer service was very proficient in helping me to get a replacement tire under road hazardous warranty.

Reason I chose this business:

Customer for a while

Web site provide useful information that is easy to...
August 1st, 2022
Verified site experience
• Previous review

Web site provide useful information that is easy to track.

Reason I chose this business:

Ordered tires before and had good experience.

Great experience, great tires for good price
July 14th, 2021
Verified site experience
• Previous review

Great experience, great tires for good price. Customer service is also excellent when needed.

Thumbnail of user hardyj15
1 review
0 helpful votes
July 25th, 2021
Verified site experience

I tried to order on phone. Thought it my be faster. I just needed a rim that would fit my car and support the wheels that I already had. The associate kept telling me to go online to see what they had. "Do you have a wheel that will fit a 2005 Honda Accord and support 225/40R18? Yes or no. If you do I'll come get. I don't need to spend more time scouring the web." But alas I ended up ordering online.

Reason I chose this business:

You may be the only place that has what I want

Thumbnail of user rich23
1 review
0 helpful votes
August 8th, 2021
Verified purchase

Second time using this online tire shop and their nationwide network of affiliated installation shops. Second time to enjoy a no fuss purchase experience, quick delivery and professional, good value service from the local installation shop. This time they shaved the one tire I needed to match the tread depth of the existing tire on the same AWD axle. That cost $30 and saved me $$$ NOT buying a second tire. Great company.

Tip for consumers:
AWD? Tirerack will shave one tire to match the tread depth of the existing tire on the same axle.

Products used:
One Continental tire.

Service
Value
Shipping
Quality
Thumbnail of user charlenek72
1 review
2 helpful votes
February 20th, 2021
Verified purchase

From looking at items on website, to a little help needed through your customer service representative and last but not least delivery. Great job all around. First time using Tire Rack, without a doubt I will be a repeat customer. I'll recommend your services without any hesitation. Appreciate dealing with a business that 100% goes above and beyond for its consumer. Keep up the great job. Thank you again. Please stay safe out there.

Impressive, well trained, kind and considerate to my particular issue. Sovled my issues with just that one call. Awesome customer service representatives!! 5 ⭐️⭐️⭐️⭐️⭐️!!!

Reason I chose this business:

Found through Google search. Also read previous customer comments. Was very impressed by what I read. After using your company I’m a fan!

Reason I chose this product:

Price and return policy.

Service
Value
Shipping
Quality
Thumbnail of user richardm5407
1 review
0 helpful votes
January 27th, 2024
Verified site experience

Talked with Charlie extension 4791 at Tire Rack prior to making the purchase, he was very knowledgeable and a great help with helping us make an educated decision. Would call in again for technical or just basic information on tire option recommendations, just hopeful that these tires perform as described from you guys at TR. TY

Reason I chose this business:

Selection and price, I have been a previous customer from the body shop industry for years.

Thumbnail of user nicholasr979
1 review
0 helpful votes
December 13th, 2023
Verified site experience

Shopping for tires is confusing (this coming from an automotive engineer who I like to assume is more familiar with tires than the average person). All of the different categories and subcategories and technical ratings and variance in prices make comparison between brands/models quite difficult. I love the objective test summaries and easy-to-understand charts that Tire Rack assembles for most tires listed.

Reason I chose this business:

I've ordered from Tire Rack in the past and was happy with the process. It's simply the best place on the internet to research and buy tires.

Thumbnail of user jeffn401
1 review
0 helpful votes
February 2nd, 2021
Verified site experience

Poor selection of tires. Had to buy elsewhere. I understand that manufactures are slow and you have little control over this.

Reason I chose this business:

Wheels in stock! Hope they ship soon!

Thumbnail of user frankh1049
1 review
0 helpful votes
October 24th, 2022
Verified site experience

Around 7 years ago I had a tirerack order shipped and stolen off my door step. TR sent out another set without hassle. They/You could have told me to kick rocks as the shipment was delivered, but they/you didn't and resent another set. That was enough to make TR my only vendor for tires online. As a clown that owns too many trash cars and buys too many tires, that's not for nothing. Cheers!

Thumbnail of user christopherb2930
1 review
0 helpful votes
January 11th, 2024
Verified site experience

I really like that my previous orders are easily recalled. It allowed me to easily reorder the exact same tire as I originally had without the hassle of searching to find the exact model. This has made the process of replacing a tire that blew out after hitting road debris. Hopefully, the road hazard claims process is just as easy. If it is then I can't think of a reason to order tires from anywhere else.

Reason I chose this business:

I replaced all 4 tires with Tire Rack before.

Thumbnail of user abbaf
1 review
4 helpful votes
May 1st, 2022
Verified purchase

Ongoing harassment by employee * and she is now using other employees. They were asked to no longer contact me and have failed to do so. Company scammed me of tires I never received and money. Failed to do the right thing and fix it. Instead has been nothing but unprofessional with allegations that are false and constant harassment. Beware of company and their employees

*Personal information redacted by admin

Tip for consumers:
Do not buy from here

Products used:
None because I never got them

Service
Value
Shipping
Returns
Quality
Thumbnail of user albertk124
Albert K. – Tire Rack Rep

Thank you for taking the time to leave us a review and for sharing your thoughts. But we show the opposite happening from your post, which is the reason for our contact attempts. We want nothing more than to resolve this issue and it sounds like you do as well, give us a call!

Thumbnail of user julianw186
1 review
0 helpful votes
November 29th, 2023
Verified site experience

I love that tires on Tire Rack are cheaper than they are at Discount Tire but you still refer them as an "independent shop." lol I'll always buy from you because Discount Tire and other brick and mortar shops in my area charge ridiculously high amounts of money for the exact same product (and let's be real, just because the model number has a different number in it doesn't mean it's truly a different tire).

Thumbnail of user johnf3540
1 review
0 helpful votes
November 28th, 2021
Verified site experience
• Updated review

Help is needed. Hondas ( maybe other brands, too) place their level ( LX etc) on the outside of the car near the truck as in olden days. Where is there a note to help in this which selects the tire size? Maybe the front door sticker? Also, say something about double. Checking the torque tightening some weeks after installation on alloy wheels. Our installer makes us check with a 100 lb torque twist at a week or so visitation.! Speak to these issues!

"Ship to my address" should be made clearer as a selection...
November 2nd, 2021
Verified site experience
• Previous review

"Ship to my address" should be made clearer as a selection... I could not see that this was made a selection to ship to me instead of that long list... I fear sending my new tires to a very busy& Seasonal "crazy" time where they may get lost. Help make this clearer as a choice... you simply have it marked in capitals... not enough, to your web designer... "wake up"

Reason I chose this business:

Good past exxperience

Thumbnail of user dh946
1 review
0 helpful votes
January 17th, 2024
Verified site experience

I've bought a number of tires thru the years from TireRack, user friendly website very easy to review a number of tire options for my car, consumer tire ratings, 2 yr free road hazard warranties, Great prices, information on current Rebate programs and manufacture incentives, free shipping and Great Installer resources available as well, why go anywhere else!

Reason I chose this business:

Very Positive previous experiences!

Thumbnail of user geraldb750
1 review
0 helpful votes
August 5th, 2023
Verified site experience
• Updated review

You guys are the best - I had an unfortunate incident where i had to change two tires because my tires got damaged far from home - So I am buying the additional 2 today. Will NEVER consider anywhere else for tires - you provide excellent testing information and customer care, better than Walmart. Costco, Sam's Club and Tire Kingdom - All supply basic stuff at the highest markup - Thanks for keeping your prices relatively stable - I will continue to sing your praises. Be well!

Reason I chose this business:

Great Customer Service

TireRack has the nicest Internet folks
June 6th, 2023
Verified site experience
• Previous review

TireRack has the nicest Internet folks - Much Appreciated!

Reason I chose this business:

TireRack had the best and widest choices and Free Shipping - Just Awesome - your prices are better than Costco, Sam's Club, Walmart and Gattos - Thanks for looking out for the little guy - ant thanks for Road Hazard that you include - WOW! Just fantastic!

Thumbnail of user michaelm12340
1 review
0 helpful votes
July 24th, 2023
Verified site experience

I wanted to take a moment to express my sincere appreciation for the exceptional shopping experience I recently had with Tire Rack. From start to finish, everything was truly outstanding!

The process of finding the right tires for my vehicle was made incredibly easy and enjoyable by your user-friendly website. The extensive selection and detailed product information allowed me to make an informed decision with confidence.

Reason I chose this business:

Overall, Tire Rack's commitment to providing quality products, expert advice, and excellent customer service makes it a preferred choice for many individuals seeking tires and automotive solutions.

Thumbnail of user robertm7452
1 review
0 helpful votes
December 21st, 2022
Verified site experience

The shopping part went smoothly, great! I can't wait to see how pickup and installation at one of their preferred installers (Discount Tire) goes? This is a test run for my other cars that need 4 tires each. I am trying this option because my regular tire people want to charge 30$ more per exact same tire and their Road hazard insurance was an additional higher cost addition on top of the inflated tire price. No they would not price match.

Reason I chose this business:

Because my previous tire goto company are selling same product at steeply inflated prices. If all goes well I will save about 100$ on 2 tires.

Thumbnail of user jacobr217
1 review
0 helpful votes
December 14th, 2020
Verified purchase
• Updated review

The phone call I received was very courteous and helpful. I have nothing but good things to say about this website.

Also, make sure you double check your order size etc. before finalizing. Can't complain, took all the thinking and planning out of the equation on my side. Will use again!

Reason I chose this business:

The price and availability.

Reason I chose this product:

They came recommended, and BF Goodrich was out of stock and backordered.

Service
Value
Shipping
Quality
The phone call I received was very courteous and helpful
December 8th, 2020
Verified site experience
• Previous review

The phone call I received was very courteous and helpful. I have nothing but good things to say about this website.

Thumbnail of user kyles1472
1 review
0 helpful votes
January 21st, 2024
Verified site experience

After some research on other makes of the same tire sizes I stumbled across a great deal. Wish the (sale/deal) was more advertised. - in reference to a kumho tire that was a 2020 production being at a discounted rate. It took a few pages of searching to find this sale. Website is easy to navigate and secure checkout. Happy customer!

Reason I chose this business:

Ease of purchase

Thumbnail of user marilynns19
2 reviews
0 helpful votes
September 27th, 2022
Verified site experience

Andrew assisted me in this purchase of two new tires to fit my 2020 Hyundai Elantra SE. Without his assistance on the phone, I would not have made a correct choice in tires. I am a returning customer who years ago was referred to you by Jimmy's Automotive, and as usual, you are efficient, courteous and knowing. I have always appreciated your fast, friendly service. Thank you very much.

Reason I chose this business:

I am a returning customer.

Thumbnail of user frankb1770
1 review
0 helpful votes
October 7th, 2023
Verified site experience

So far so good. I was concerned about the zip code. The online form allows for the 5 digits. I live in rural Colorado and the full 9 digit code is needed to properly assign my tax. Austin (customer service) guided me to the comments area in the payment. He will make the zip code adjustment manually. He will send a new invoice. (Not yet received.) It would be an improvement to enable the full zip code in your web form. Thanks Austin.

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At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.

Company Representative

Thumbnail of user timj140
Tjoines
Typically responds within 19 hours

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4.8
459,836 reviews
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