TJ Maxx

Be cautious when buying jewelry or any item in this store, I bought a very nice ring, but the next day all the stone fell off.
Terrible customer service the supervisor had a very bad attitude, I just wanted to exchange it for another but unfortunately I couldn't find my receipt. They couldn't do anything for me and they never found my transaction, but they did take my money from the bank.

This store has the worst customer service, my wife and I were told if we need to use the restroom we would have to go across the street No explanation was offering other than they were closed

My rating is for your bathrooms at Mount Pleasant Ave NJ area. Five shoppers)myself included) were not able to use the bathrooms due to the level of uncleanliness. These conditions are very inconsiderate to your shoppers who are spending good money! Not to mention this level of uncleanliness increases COVID transmissions due to unsanitary high touch surfaces. Please do better!

I bought this professional manicure set from beurer and the quality is amazing, I got for such a good price at tj maxx, here you can find amazing things such as this. I am in love with this machine and can't wait to get my nails done with it, it comes with so many things recommended 10/10!

I ordered some shampoo early October. TJ Maxx sent the whole order but one bottle. Then they took out the money minus that one bottle around that time. I haven't ordered anything since early October. Then yesterday they took out the full amount from early October. Someone there needs to be fired not knowing how to do finances. Not a happy customer. Will not order from a dishonest place again.

Writing about one of worse poorer quality standard store in Forked River NJ TJ MAXX...Bad Management and hostel employees on the floor

Merchandise all over floor lack of skill perfectionism and lacking of organizing merchandising of floor surprise Fire Marhal haven't shut the store down unsafe environment

I've been shopping at the Harbison location since 2016 and have thoroughly enjoyed the many good deals that I've found from colognes to watches. However, tonight my experience took a turn as I politely asked for help with looking at a pair of shades. I was rudely told, I'm helping another customer, and once she finished assisting that customer she immediately turns around and starts putting bracelets in a box. Next she walks from behind the counter with the boxes in her hands and tells me she will be back. I felt very unappreciated and unimportant to the Representative. Why would you make me wait until you finish stocking items before assisting me? That was very poor customer service. I spend a lot of money in this store and didn't feel valued tonight as a customer as usual.

I made some purchases online from TJ Maxx in December 23. Soon after someone tried to make an unauthorized change on my debit card. I don't use it often so I wasn't sure where the breech was. My bank caught it and denied the charge. They issued me a brand new card. On Jan 7 24 I made another online purchase from tj Maxx.com with my new debit card. I didn't use it for anything else. A few days later I began receiving spam emails addressed to me by first and last name as I wrote it on my order form for TJMaxx. So I believed I found the breech. I contacted Customer Service to share my suspicions and to ask about the security of their website. The representative took my information and got my phone number and said she would pass it on to her supervisor and someone would contact me. I'm writing this because no one thought was important enough to respond to my concern. Please be careful when ordering online at t j maxx. I don't believe their website is secure. I will not be ordering from them again I haven't used my new debit card again. If there are any further problems it definitely was poor security at tjmaxx.com. Their lack of concern tells you the type of company they are. I will not order online from tj Maxx again.

Bought jewelry in TJ MAXX. It's constantly breaks down. I paid for my chain $179.00, after 1 month it broke and pay $60.00 for repair. After two weeks more it broke again inna different place. I decided to return it but couldn't because of 30 days policy. Never buy jewelry there, it's very poor quality, it's waste of money.

I was so amazed with the values that I spent over $100. Helpful Clerk Sherry helped me fill out what was needed for a TJMAX Credit Card explaining every detail. She was so patient while I tried to come up with my Social Security Number. I travel 40 minutes to shop at this special store! In Sycamore, IL. Everyone in the store reaches out to see if you need any help. Everything is very clean. There were lots of unique fall ideas. My shopping experience just made my day!
It was such a pleasant shopping experience.

This is one place that I will be glad to see Amazon run out of town. Their store credit cost me 130 credit points. A 200$ card they enticed me to get and sent me no bills or notices on it. Wasn't until I saw my credit score drop 130 pts did I realize I had late payment. When I called them for mercy it was someone foreign in another country that couldn't speak English and hung up on me. Buyers beware. I can have my cheap China junk delivered to my house, go Amazon they Rule

I recently had a terribly unpleasant experience while trying to return a jacket at TJ Maxx/HomeGoods Chino Spectrum Market in CA. The associate I encountered, named Evelyn, displayed no greetings or smiles throughout our interaction. In fact, she maintained a poker face and exhibited a very bad attitude.

On 09/29/2023, I wanted to return a jacket that cost $200, and I had the receipt with me. However, what disturbed me greatly was that Evelyn and her supervisor started conversing in Spanish right in front of me. This behavior was highly inappropriate and unprofessional, especially considering they were aware that I did not understand the language. The implied suspicion and possible accusation of theft because of the jacket's high price made me feel incredibly uncomfortable. When I initially purchased the jacket, I was clearly advised not to remove the red tag unless I was certain I wanted to keep it. So, upon returning it with the red tag still intact and accompanied by the receipt, I expected a smoother process without these unjustified suspicions. It seems as if every customer is treated as a potential thief, which is wholly unfair.

Furthermore, I also attempted to return two additional items without a receipt. I was aware of the store's policy stating that customers without a receipt would receive store credit. However, Evelyn, with her unwelcoming demeanor, insisted that I sift through all my emails to locate that elusive receipt. Her unfriendly tone and overall attitude completely ruined the shopping experience at this establishment for me.

Overall, the level of service provided by Evelyn was far from satisfactory. Her lack of professionalism, inappropriate use of a foreign language in front of customers, and questionable suspicion towards me left me feeling utterly mistreated. Instead of enjoying my visit to TJ Maxx/HomeGoods Chino Spectrum Market, I was met with disappointment and frustration. The management of this store should ensure that such experiences do not occur in the future, as it only harms their reputation as a customer-friendly establishment.

I went to t j max on October 10 and I was buying some stuff and I lost my phone all of a sudden I looked everywhere but I couldn't find them I talked to the manager and employees but they were absolutely not helpful and the manager even said she has no access to the camera and she can't call the lp
I have been a cashier for five years and if something happens they immediately check the camera or call the department
I am surprised how could they ignore my request it was not a candy I lost it's a cell phone

Was charged $23 late fee, they canceled it because wasn't late but left $2.00 interest fee. Now charging me $24 on the $2.oo interest fee I thought they took off. Canceled credit card. Scam!

On 1/2/24 while shopping at the TJ MAXX at 215 Clinton Plaza, store IN Clinton Conn I can upon an open box of Awake Coffee Pods. Upon my time to check the item out with the cashier I asked the cashier if I could get a discount for the "Open Box". The cashier took the item to a woman with short hair dark hair who was said to be the Manager. The woman who was also ringing-up customers as well, stuck her unclean hands into the box of coffee pods, counted them and stated "NO", THEY ARE ALL there. I told her how unprofessional her behavior is. As a manager to stick her unclean, unwashed dirty hands into a box of anything meant for human consumption for anyone other than herself. I didn't ask for a discount because of a missing item, I asked because the open box.
She was unapologetic, brass and believed it was her right do so and said such. I was so embarrassed because I knew she believes she was not wrong. SHAME ON TJMAXX for thinking she should manage anything

Customer ******* 3 311 01/02/2024 16:14:29

I am so disappointed at the TJ Maxx in Brunswick Maine. I have been such a fan of TJ Maxx over the years, but the last couple times and tonight especially so disappointed in how they handle their register. We went to the line and it must've been 20 people deep or more and all they had at the register were two women who did such a marvelous job, but everybody was waiting. I watch the manager throwing returns in the carriage right outside of the lines, and did nothing to help at the register or to add people, nor did they call anybody from the back of the store to help all of whom we're just rearranging displays over the years I was always in awe as to how they were so customer orientated at the register. If there was more than three or four people in line, they would always call extra people to help.

The employees at the jewelry customer counter on 12/26/23 at 6 PM at 2938 Eldridge Pkwy have no customer service skills, waited more than 45 minutes for someone to acknowledge that I needed help and I still didn't get help, the jewelry counter was not busy at all

Delivered an inferior item in place of what I ordered & believed I was receiving from the website. Although my order reflected correct item# with picture, tjmaxx sent entirely different color, style and quality suitcase. Disappointed by "bait & switch".

Needed to return $25 skillet that broke at 90 days. I had my receipt but a portion of the barcode at the bottom was missing. So- would TJ Maxx return - NOPE! They couldn't see the one edge on the side so the clerk refused. Had I been passive, I would have had to leave then but I didn't- demanded a manager who gave me a merchandise credit. Big deal - I won't be back - treat me like I'm trying to cheat them out of money?! I can't even pass on the card to someone else to use- they said it's tied to my ID so it won't work for the recipient. That SUCKS. Into the trash, it goes because I won't be back! Stay away from the Newport Kentucky TJ Maxx- bunch of crooks that treat you like trash

I purchased some clothes on Feb 2023 and tried to return on May. Also, I lost my receipt. So they rejected my return request. On their return policy only"Merchandise that is used, worn and in unsellable conditions will not be accepted for refund, merchandise credits or exchanges". All the clothes are never wear/wash and attached a price tag with them. They can hang out and sale easily. Don't understand why can't I get store credits for next time purchasing. TJ Maxx at Poughkeepsie NY is the store I have my bad experience.

I was just at the Prince Frederick, MD TJ Max and when checking out, because I had my 2 daughters with me and they were given separate money for school shopping I had them check out separately. The cashier pretty much threw the first and second bag at me like I was doing something to inconvenience her. Do not recommend if that's how they treat their customers paying separately.

I love TJ Maxx but I can't use my gift card for $10.00 because shipping and handling is way too high. There prices used to be so much better. It used to be more like a really cool garage sale. Now they're just like everyone else. Over priced!

Brought a jacket to return 2 weeks after purchase Tags still attached and receipt in Tj max bag The cashier said the tag which was still attached all 3 tags was not the correct tag I explained that I tried the item on and it didn't fit I put it back in the bag with the receipt She said it didn't matter the tag didn't match the item and it was at her discretion whether to except a return or not I explained it again the tag was still on the item and the receipt matched the tag She said again I will not take this return and went to the back room Me in total disbelief asked for her name The young cashier afraid to give me her name called her to come back to the cashier area station She sent another woman to talk to me who basically said the same thing If the tag doesn't match the item we can't take it back I explained the tag is attached so it might have been missed tagged and that's not my fault they found the same item in a different color marked $24.99 I paid $29.99 because that was the tag on the item I was offered no solution just a sorry can't except this return A gentleman who might have been the supervisor I don't know because both women told me they were supervisors told me to give him my card and walked back with a return receipt I thanked him and asked if it was possible that someone mistagged this item as that would be the only reason as the tags were still attached and my receipt matched the tag He said possibly I still haven't gotten the return money in my bank account so hopefully I see it soon and don't have to fight to get my money back I'm not sure how you know if the right tag is on an item Maybe these people should learn how to solve problems Not offer an kind of solution just sorry tag doesn't match the item please leave Worst customer service I have ever seen Tj Max should be ashamed of their Niagara Falls NlY store