Torrid

I'm so F*cking mad. I bought beautiful sets of underwear from Torrid and was so happy when they came. I've been washing them carefully, just as the tags said to and yet they've already got holes! I bought these in August of this year and multiple of them have holes and the threads are fraying! Both in the lace and the actual fabric itself. I paid way too much for them to be falling apart so fast. Extremely disappointed and angry. We need more stores for plus size women that have cute stuff that's also well made because this is ridiculous.

I bought clothes and shoes through the Torrid app and everything seemed fine. I have been waiting for an update of my shipment and nothing has come in. I go to check the status and it says canceled. Don't know why if they charged my account and I got the purchase confirmation. Also never received and email or notice of why they canceled my order. Have tried to contact customer support many times and they never answer. Waited on the phone for over an hour and no answer. Worst customer service ever.

Torrids CC charged me $30/month in late fees despite having no balance on the card. When I called to dispute, the rep told me she waved the fees (to keep me from canceling) then 3 days later I got another call collecting my $30 new late fee...I paid it because I was beyond sick of arguing and immediately cancelled the card. Beware this is a hugely flawed and corrupt scam.

Summer of 2023 I would have gave Torrid a 5 star. I still have pretty sandals with the tag on them. This fall and Winter 2023 all the shoes are ugly no type of style. Some of us with wide width feet don't have any other option.Torrid please do better with style and color.Thankyou

If I were you, I would not do business with this company. I spent $300 at their store and returned a $67 coat through the mail which they claim they never received yet I had the email stating that they did receive my return needless to say I never got my $67 back. It was a complete headache. Customer service was a complete joke.! But now I see with the other reviews and how many stars they have I should have looked up the reviews before shopping with them. It was my first shopping experience with them, and it will be my last.!

I have been trying for MONTHS to get Torrid customer service to correct an error on my acct.
I returned an item that I continue to be billed for, and it is affecting my credit rating.
I advise never to buy anything from them.

If you guys get a torrid card and use the money on there they will sue you and hand it over to lawyers on their behalf

I ordered a sweatshirt, leggings and a pair of shoes on August 28,2023. I was hoping to have these for a party in October but it didn't come for that. When tracking the parcel it said delivered! I didn't get it. So I contacted customer service and the said they would send another parcel because they were not be able to reimburse the money. So I accepted their offer to resend my order.
35 days in transit the tracking site says delivered! I still did not receive my parcel. I was offered 70% of my cost?!?! Are they for real? If they can't guarantee that items purchased will be delivered, stay out of foreign countries. Prices were excellent but it's not so good for the consumer who pays but doesn't receive their items! I would have added a photo but I have NOTHING to show for!

I am an avid shopper and one thing that is absolutely absurd is your special promotions. I shop clearance regularly and the prices can be so great then you have a great promotion and up all the clearance prices about 20-40$ depending on the item. I have never seen so many clearance prices change on the same item. I have found jeans on clearance for 19$ the. The same exact pair in clearance during the sale is 49$. The biggest scam with sales and clearance. You have a huge fan base and tons of shoppers and rip them off consistently.

I absolutely love this store with all of my heart as a big girl it is nice to be able to fit into clothes without trying hard lo BUT thr clothes are not only expensive but extremely cheaply made! I have 5 dresses from torrid and each and every one of them has either torn at the strap and had to be re-sewn or they are starting to tear at the strap and will eventually have to be re-sewn and that's really frustrating. I should not not have to spend $70 on a dress that's just going to break and look silly that has got to be fixed

I was a little surprised reading the reviews for this company. I do agree their prices are kind of ridiculous but I have never had an issue with the quality of the clothing or the customer service. I have bought quite a lot from Torrid and will continue to do so because, for me, everything has always fit perfectly, is great quality, and makes me feel confident. I will say though, they used to have a lot of different styles and now when I am scrolling through their new stuff I feel like I am looking at the same things over and over. Kinda boring. It is a good place to get basics, but basics shouldn't cost that much.

Quality is hit or miss, mostly miss these days. I've spent tons of money there over the years and the prices go up but the quality has gone down. Good luck getting a refund when you make a return. I'm in the middle of a dispute on my credit card for a refund of $243 they owe me. I sent proof they received the package, received an email it could take 14 business days for the refund (website says 1 to 2 weeks, no business days mentioned) and here it is a month later and still nothing and now they are no longer answering my emails. They've lost me as a customer.

This company is trash. Don't waste your money on these backsliding liars. We bought an item on sale and they said the info was incorrect. It was perfect. They did it so they could take away the on sale price. Liars, thiever, and donkeys.

I want first to state that the girls at the stores that I go to are great. They have awesome attitudes at the one in Homestead and the one at South Hills Village. That said, the clothing fashion has gone downhill tremendously. On top of that, if you have a problem, customer service will belittle you and treat you less than a supposed "special VIP Patron". My daughter and I spend quite a bit of money at torrid and we were treated very unfairly for $4. Long story short, there was a late fee tacked on to my daughter's account which she thought she had paid off in full. It appears that she paid all but $1.58. She talked to someone who promised to waive the fee. Months later my daughter was still receiving late payment notices for the $1.58 plus additional late fees. She no longer wanted to deal with it and finally just closed her account. Rather than keep her as a customer, they took $4 and list two customers. Im closing my account too.

Placed an order 7 days ago and its still processing it stated 10 days until order will be delivered. I called today and had the worst customer service telling me I should know during torrid cash it takes even longer to ship... I ordered from this place once 2 years ago and will never order again. I'm leaving on business trip and hope nobody steals my package while I'm away. Figure out logistics this is why companies fail.

Really the best selection of cute plus size clothes. Significantly more cotton and rayon options than competitors. Clothes are typically good quality (but occasionally have designs easily damaged in washer) clothing, the majority of shoes are not great quality - but they are also one of the few stores I can find boots that fit my calves.
Prices are generally excessive - but they have a number of excellent sales.
It is inconsistent whether you can leave a review - which is frustrating.

I made a purchase online, four pants for $116.
Upon receiving the items, I was very disappointed and they did not fit.I decided to return the items in store, (Natick,Ma.). However, the cashier encountered some "difficulties"in which he claims the " system"was not allowing him to make a refund. He claimed to call the manager and the manager did not know how to fix the problem. The male cashier kept asking if I wanted a gift card, I told him he did not have anything in the store I wanted. He then stated I should just mail it back to the distributor. Well I stood firm and said I paid for a product that was unsatisfactory, therefore I want my money back. All of a sudden he miraculously open the cash register and refunded my money in cash. I was standing in that store for nearly an hour to watch that guy play games so that he would not return my money.I am a long time customer of Torrid and this was a very frustrating and disappointing experience. How there that guy play games like that, the product was cheaply made. What happened to customer service. Shame on on you Torrid.
That guy needs class on customer service, people don't have time for that kind of nonsense dude.

Don't get me wrong, I love their clothing. The styles, the sizes. However, the clothes are cheaply made. Everything ends up with holes or snags. I bought dress pants for a funeral, quickly tried them on to see if they fit and packed them up to go out of town. The morning of the funeral, I put the pants on and sat down, sure enough there is a hole in the pants at my knee. I had nothing else to wear, my fault for not checking but nonetheless the pants had a hole and I hadn't even worn them anywhere yet. Good luck returning or getting a refund. Customer service is completely unhelpful. In the past, I've been able to return items to the store, now a very unkind lady is telling me no, they must be shipped back. I shouldn't have to go through that hassle when there is a torrid down the road from me. They are also grossly expensive for such cheaply made clothes. They either need to improve or go out of business because at this point it's just a scam. I'll never buy from Torrid again, sadly.

I had no success since opening the card.Tried to take clothes back to store...to exchange sizes.They returned clothes and I sit here 10 days later with NO clothes The credit card company can see the return but won't authorize the exchange.Worst service ever.I have missed an Avent.Will never do business with this company again.
Manager of Foley store has been trying.
Cheryl
*******@yahoo.com

I once again tried to order from Torrid and had my order canceled again. I've had 3 previous orders canceled as well. Customer service reps hang up on you, don't answer your questions and offer zero incentives to remain a part of their customer base. I was also told you are not allowed to purchase on line/ in app with any payment method that does not have your name on it. So, I if I try to order something with my husband's debit card, it accepts the order and cancels it with zero communication evrn though I've used his card before with no issue. I had to asked this question as not one of the 4 reps I spoke with could explain why my orders were actually canceled.
My latest order was canceled because they were "out of stock" however the item is currently in stock, and the rep lied to me. It appears, from what I can find, it may have had something to do with the coupons I used. So, to summarize, bad business practices, unknowlegable and dishonest reps. If I could give no stars I would.

I do love Torrid, but their shipping system is atrocious. I ordered $242 worth of clothes on June 8, here it is July 2nd and they're still processing my order. I can't get anyone in the local store to verify if my ordered had been delivered because they don't answer their phones, and corporate is just as hard to contact. I'm so disappointed with torrid.

Torrid has this top, i literally can not find anywhere. They sweeten the deal so it was tempting! Luckily I read reviews and found I more than likely would not even receive said price. And customer service stinks. Thanks everyone who got a shorty deal for being vocal. Torrid will never get me as a customer! Thanks to your reviews! Looks like Torrid needs step up their A game!

Torrid has customer service that can't resolve anything no matter how hard you try. I haven't received refunds in multiple orders and it's made me cancel my credit card. I notice a pattern with them, if an item is actually on sale they cancel the order or it never ships. If you try to rebuy that item for full price it ships immediately. They deserve to go under as a company because they are shady. All my orders from the last 2 months were canceled.