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United Thread has a rating of 4.8 stars from 5,292 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United Thread most frequently mention customer service, free shipping, and isacord thread. United Thread ranks 2nd among Craft Supplies sites.
No critical highlights yet
Totally happy with the experience and prices. I will definitely be ordering more products from the site.
I ordered some product on January 27,2023 it is now February 14,2023 still have not received my product. Causing delay in making product for my customers they did not get their valentines gifts made and I had to refund them their money back. I received a call stating they were out of white 3d puff ok cool fine no worries replace it with black. I emailed asking where my order was they said it was sent out and it's delayed because of whether I know the weather across isn't that bad very disappointing and frustrating not sure if I will return yet.
My order was shipped out within hours of placing it. Service was very professional, cost effective, and I am so pleased with the experience.
I was disappointed with shipping this time. It took two weeks to get from Florida to California and I had to pay shipping. There was no way to track the package from the e-mail they sent to me.
Will be using for all of my future orders! Received order very quickly and accurately
Totally happy with the experience and prices. I will definitely be ordering more products from the site.
Our only thread supplier. Our first choice go to. I wish shipping was a little faster, but it works..
AWESOME PLACE FOR THREAD AND SUPPLIES...
THANKS FOR QUICK SHIPPING
Very happy with my first order from United Thread which came early. Thank you!
Love it! Had everything I needed and it was easy to place my order. I will be ordering all my supplies from now on from here. Thank you!
Thank you all for being awesome! Communication ++++ shipping time ++++ e
On my last couple of orders I have been very unhappy with the time it has taken to receive my order. For this reason I have decided that I will no longer shop with United Thread. Please let me know if there has been a particular reason for these delays and if you plan to resolve them. I would be happy to give it another shot but I would expect that orders processed before a certain time of the day should ship out that same day.
Best prices on the thread I like. Website has a quick order page when you know the thread number. Makes ordering super quick. Fast shipping is a plus.
Colors are beautiful and arrived just in time! Can't wait to use them!
I just received my package today at 3:45pm
Now I have to call my customers that they orders is late.
I received my product quickly and the products are great!
When I received my Mighty Hoop it was for the wrong machine. I called and your team handled it very quick and sent the right connectors. My points were not put into my account and my attempts through cusonter service have gone unanswered.
I had some questions on my order and then needed to make a subscription. Great customer service and rapid responses. Love the thread!
Enjoyed getting free shipping on my first order with this company. Shipping cost is a concern to me being a senior citizen. Getting free shipping made my order possible. Otherwise, I probably wouldn't have made the purchase. The young lady I spoke with was very cooperative and friendly. Informed me of the free shipping. I hope the company considers making free shipping available on purchases over $50.00. More affordable to senior citizens that live on a fixed income.
I was about to order through another supplier and saw United Thread. Same product but much better price. Can't beat that! I will return to United Thread in the future.
Fast shipping, items came quicker than expected. Great prices and great products as always. :)
You are awesome! Everyone is very helpful when I call. You have excellent prices and ship incredibly fast.
Thank you
Our embroiderer orders enough thread that there should be 6 in each box and not laying individually. When they are not the thread is coming off and tangled. Please
Put all thread in boxes.
United was good and I'll use again most likely. Ordered several products. Hated that one product delayed caused my whole shipment to delay. I agreed to receive a lesser replacement product and although they told me I yhink price was the same, I felt they should have cut me a break all in all. But they did call me personally to explain what was happening. We'll try again soon. PS...their Isacord thread is priced really well in comparison to others. 5000 meter spools.
Great price for the 5000 meter spools of Isacord. Just wish the photos of the spools were truer to the actual color. I bought a chart, hoping that it will be easier next time. Even the actual Isacord color chart on line seems to be way off.....
UPS left package on porch and it rained all day. The box was soaking wet.
Next time I will leave instructions to have them delivered after 3PM when someone can be home to receive it.
My experience was great at United Thread. My pickup order was great
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