• WhatGeek

WhatGeek

Overview

WhatGeek has a rating of 4.41 stars from 742 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WhatGeek most frequently mention customer service, free shipping, and good prices. WhatGeek ranks 21st among Electronics sites.

  • Service
    78
  • Value
    27
  • Shipping
    29
  • Returns
    11
  • Quality
    192

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 85.2%
Positive
617
Neutral
34
Negative
73
13
See all photos

What reviewers want you to know

Positive highlights

  • When I reached out to customer service to get a tracking update, they were quick to respond and provide all details.

Critical highlights

No critical highlights yet

How would you rate WhatGeek?
Top Positive Review

“Amazing!”

Bethanie R.
1/29/24

Just ordered this to add to use with my Mac book, I don't have a desktop so getting this was a bit of an uncertainty for me especially because of the price. But I wanted a num pad that could connect and be used when I did my work from home. It's amazing so far, definitely worth the price! The connection is solid and it's nice I can use it away from the computer as a simple calculator. 10/10

Top Critical Review

“Trash product, only to lose my money paying for shipping”

Devin G.
1/18/24

Received my switches that were over lubed and either typed 3 letters every time I pressed down on one or didn't type at all. There was something wrong. I'm using the same keyboard right now that I used with those switches and it works great, as it always has. Sent them back with USPS, and shipping them back costed me $30! All in all, I got my money back but they didn't give me my money back for shipping. If their Chinese workers they are paying 4 cents an hour to knew how to lube switches, this would have been avoided.

Reviews (742)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (22)
Thumbnail of user bethanier3
1 review
0 helpful votes
January 29th, 2024
Verified purchase

Just ordered this to add to use with my Mac book, I don't have a desktop so getting this was a bit of an uncertainty for me especially because of the price. But I wanted a num pad that could connect and be used when I did my work from home. It's amazing so far, definitely worth the price! The connection is solid and it's nice I can use it away from the computer as a simple calculator. 10/10

Quality
Thumbnail of user simonu11
1 review
0 helpful votes
January 11th, 2024
Verified purchase

I received a fantastic product at a great price. My only small complaint was shipping speed which took FOREVER. Ordered in November and product wasn't received until January despite being intended as a Christmas gift. However now that I know this I would still probably order from you guys again.

Thumbnail of user elig114
1 review
0 helpful votes
January 30th, 2024
Verified purchase

Took some time to arrive but with free shipping I am satisfied.

I thought it might be uncomfortable to use but truth be told it's perfectly fine for me and I didn't even have to get used to it. It's expensive but it's got the modern features to back up the cost the battery life is also pretty good.

One comment I need to make is the size, it's smaller than a normal mouse. I have smaller hands and I like small mice so it works for me but if you don't it might not be for you.

Reason I chose this business:

The official site was not recommended and WhatGeek seemed like a good option.

Reason I chose this product:

Love the retro look of this mouse and all its more modern features that come along with it!

Quality
Thumbnail of user johna5518
1 review
0 helpful votes
January 11th, 2024
Verified purchase

I must have selected the wrong color when ordering, shot them an email and they fixed it for me right away! Very responsive and great product! Thanks!

Great service! Quick response and fixed my mistake.

Reason I chose this business:

Recommended off tiktok video

Reason I chose this product:

Tiktok recommendation

Service
Quality
Thumbnail of user oni1315
1 review
0 helpful votes
November 4th, 2023

The shipping took so freaking long.

But it came. The staff were friendly and the product with no defect at all.

Tbh I think this is the best keyboard I ever had and trust me I had many.

Also, for drivers go directly to leobog's website. You won't find it anywhere else, you will have to translate the website to English too.

Everything else was very smooth tho, if your order take some time, be patience. For the price it's worth it

Thumbnail of user konstantinoss24
1 review
0 helpful votes
December 20th, 2023
Verified purchase

I wanted to express my absolute delight with the keyboard I recently purchased from your store. The tactile feedback is exquisite, making typing a true pleasure. The keys are responsive and well-spaced, allowing for a seamless and efficient typing experience. The ergonomic design has significantly improved my comfort during long work sessions, and I find myself typing with greater speed and accuracy.

Quality
Thumbnail of user christ1876
1 review
0 helpful votes
February 9th, 2024
Verified purchase
• Updated review

Easy checkout. Good prices compared to other sites. The shipping was sort of slow but coming from China I expected it. I had to email them to get a tracking number, they didn't update it on my order when it shipped. I didn't mind that. Took a couple of days to ship. For such a popular product, it was a good experience and price.

Had to email to get my tracking number and they emailed me back the next day.

Reason I chose this business:

Miyoo Mini Plus, it was a good price!

Reason I chose this product:

Seen it all over Reddit and was really interested. I’m a huge retro gamer.

Service
Quality
Easy checkout
January 4th, 2024
Verified site experience
• Previous review

Easy checkout. Good prices compared to other sites.

Reason I chose this business:

Miyoo Mini Plus, it was a good price!

Thumbnail of user aarong806
1 review
0 helpful votes
February 1st, 2024
Verified purchase

I ordered a Miyoo Mini plus as a gift for my brother. It was a little slow to ship at first, but coming from overseas this was understandable. I voiced my concern and WhatGeek reached back out to me and gave me loads of information about the tracking of my device. They also made sure to reach back out again after I received it. Love that!

I reached out to them after there was no update on my order for over a week. It took a couple days, but they did reach back out at supplied me with loads of info and tracking information.

Good on them for keeping tabs on their concerned customers.

Reason I chose this product:

I love retro gaming.

Service
Quality
Thumbnail of user tail37
1 review
0 helpful votes
December 8th, 2023

Beautiful design. The battery level display is very useful to know when to charge. There're 2 options to connect: BT or Wireless 2.4. Colorful and standout. Not 100% transparent. Not sure if I received correct one. But, it's worth every penny.

Thumbnail of user ai101
1 review
0 helpful votes
January 17th, 2024
Verified purchase

Great keyboard overall -- looks gorgeous, lcd works great, keys sound and feel good. Just a couple things i'd keep in mind before buying: firstly, the battery life isn't that impressive; it drains relatively fast and charges very slowly. Second, my lcd came with small scratches across the screen, and i've noticed that you'll get a tiny black bar between your gif and the edge of the screen even when you use the suggested dimensions. Lastly, the knob has a tendency to get stuck, where it shows more resistance than normal when rotating, and becomes very difficult to press when selecting an option. Overall, could be improved in some places, but i'm very happy with what i got for the price.

Quality
Thumbnail of user cb961
1 review
0 helpful votes
January 8th, 2024
Verified purchase

There was a back order on the item we purchased and they replaced it rapidly, during that time, I've always been in touch with someone from client service's department.

Perfect.

Service
Quality
Thumbnail of user nz22
1 review
0 helpful votes
October 10th, 2023
Verified purchase

First mechanical keyboard with alice layout. Takes some getting used to but it's nice so far. Beginners beware: this doesn't come with a lot of documentation.

Thumbnail of user joye181
1 review
0 helpful votes
January 25th, 2024
Verified purchase

Such a heavy board off the bat, solid, very mute with the switches, makes my custom build sound exactly like I wanted it to.

Reason I chose this business:

One of my influencers that I watch made a build on the keyboard you sell and also offered a discount.

Reason I chose this product:

One of my influencers that I watch made a build on the keyboard you sell and also offered a discount.

Quality
Thumbnail of user nicknorman9
1 review
0 helpful votes
November 11th, 2023

100% legit business. Sold me a Miyoo Mini Plus for $53 and shipped it free to my door. I will not complain about shipping times. Cleared customs in China and US and WhatGeek was nice enough to give accurate tracking info that kept me updated the whole time. They have a bunch of good looking products. I'm sure I will be getting a keyboard from them SOON. Thank you very much.

Tip for consumers:
This is strictly my opinion - China deserves credit for the quality of goods manufactured there. My Miyoo Mini Plus brings me joy. It feels as good or better than some MUCH more expensive handhelds from other major manufacturers. The software side of the Miyoo was fun to learn. There is no limit to customization. I want Miyoo merch. T-shirts, hats, hoodies, decals. Miyoo has a cool logo. Would love to see it in stores. Thank you to Miyoo and Thank you to Whatgeek!

Products used:
Miyoo Mini Plus!

Service
Value
Shipping
Returns
Quality
Thumbnail of user deving216
1 review
0 helpful votes
January 18th, 2024
Verified purchase

Received my switches that were over lubed and either typed 3 letters every time I pressed down on one or didn't type at all. There was something wrong. I'm using the same keyboard right now that I used with those switches and it works great, as it always has. Sent them back with USPS, and shipping them back costed me $30! All in all, I got my money back but they didn't give me my money back for shipping. If their Chinese workers they are paying 4 cents an hour to knew how to lube switches, this would have been avoided.

Thumbnail of user frane53
1 review
0 helpful votes
January 17th, 2024
Verified purchase

Good. But the software driver was complicated to find. Ended up contacting customer support for assistance which were very helpful.

Quality
Thumbnail of user yeijik
1 review
0 helpful votes
February 1st, 2024
Verified purchase

Good product! Didn't expect this much but it rocks! Delivery was a bit late then I thought but the keyboard is so lovely! Recommend for sure!

I asked delivery delay and the response came right away. Good survive!

Reason I chose this business:

Reviews from other ppl convinced me

Reason I chose this product:

I tried in off line store in korea. But the shop decided to sell only 2 models this time. I wanted og98. So i decided to buy here and whatgeek had a good price that moment.

Service
Quality
Thumbnail of user pamh1055
1 review
0 helpful votes
February 2nd, 2024
Verified site experience

New to this site. But being a gadget freak, I have fallen in love already 🥰. So far, so good!

Reason I chose this business:

Liked the kind of products I came across whilst browsin for yet another pair of ear buds lol. I will be back. 😊

Thumbnail of user chrisk2274
1 review
0 helpful votes
November 11th, 2023
Verified purchase

Received all my items in great condition, however, I never got a response from customer service when I emailed them 12 days after placing my order to ask if they had an estimate regarding when my order would ship. I received my products one month after my order, but received no shipping notification or other communication like I was told I would when I placed my order. In fact, my order didn't even ship until 19 days after placing it, which is terribly slow for modern online retailers. The other strange thing is that it says "Purchase Date: November 1,2023" at the top of this review page associated with my order, but I have my confirmation email that I received from them when I actually placed my order on October 14.

Bottom line is, if you can afford to wait a month or so to received your items, then this is a pretty good place to shop given the great prices, however, don't expect helpful communication from customer service if you have an issue with your order.

Thumbnail of user katl165
1 review
0 helpful votes
February 3rd, 2024
Verified purchase

I was purchasing my first custom keyboard kit and switches and i had been eyeing some specific ones for a while, so it was great that it was super easy to find everything i wanted and i'm subsequently very happy with everything i've purchased, it all arrived relatively quickly. Looking forward to buying more from whatgeek!

Quality
Thumbnail of user jacobkruger16
1 review
0 helpful votes
December 20th, 2023

Ordered this barebones kit for my first custom build. I love the quality and feel of this board. I paired it up with some Akko V3 switches and did some basic mods for a nice smooth sound. Would definitely recommend!

Products used:
Gmk67

Service
Value
Shipping
Quality
Thumbnail of user muhammede16
1 review
0 helpful votes
January 25th, 2024
Verified site experience

First of all, I have no comment about your company's reliability. The company is safe. However, the customer representative returns messages very late. For example, a message I wrote today will be returned tomorrow. When I reply again when he returns, he checks again a day later. I bought GMK67 from you once and contacted you because the switches did not fit. However, it took exactly 1 week for me to explain my problem and for it to be resolved.

Reason I chose this business:

Because I love the company. I hope a problematic product will not arrive again.

Thumbnail of user faresy2
1 review
0 helpful votes
January 15th, 2024
Verified purchase

Fast shipping arrived in two weeks well packaged only the corners of the box had small damage the keyboard is amazing and sounds satisfying

Quality
Thumbnail of user joshuap826
1 review
0 helpful votes
February 15th, 2024
Verified purchase

The shipping took way too long. If you are going to take well over a month, you need to be transparent about that fact. Everything on your site said 10-14 days after order is processed. You may "technically" be being truthful by taking weeks to "process" but it's deceptive and because of that, I wouldn't order from again. The product itself was fine.

Thumbnail of user richl207
1 review
0 helpful votes
October 23rd, 2023
Verified purchase

Super new to retro gaming. Wanted a cheap compact handheld device I could bring around with me and have a dose of nostalgia and not be worried about damaging or losing anything expensive.

This looked like it would fit the bill and it's actually a very nice unit! I wasn't expecting such a nice feeling device and the build quality looks good! It even comes bundled with a thick screen protector which is a nice touch.

Only time will tell how reliable the item is but it certainly looks and feels the part.

Reason I chose this business:

Just stumbled upon the website on Google whilst looking for the device.

Reason I chose this product:

Fun retro looking device and was very compact like I wanted.

Quality

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From the business

WhatGeek has incredible things lined up for people filled with fantastic creativity. All the gadgets on our website will have unique designs, colours and features, allowing people to create something of their own. Our team is working hard to offer items in various categories besides customizable keyboards, mice and other accessories.

Business History

WhatGeek was envisioned by a group of curious individuals who saw creativity as the seed quintessential for any innovation. Our team wanted to give this freedom to people across the globe while shopping for their favourite items online, whereby they can customize and create their unique gadgets out of hundreds of assorted elements.
WhatGeek was envisioned by a group of curious individuals who saw creativity as the seed quintessential for any innovation. Our team wanted to give this freedom to people across the globe while shopping for their favourite items online, whereby they can customize and create their unique gadgets out of hundreds of assorted elements.

Company Representative

Thumbnail of user whatg1
Murph C.
Whatgeek Customer Service Representative
Typically does not respond to reviews

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4.4
742 reviews
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