Wish has a rating of 2.33 stars from 8,299 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wish most frequently mention customer service, delivery date, and credit card problems. Wish ranks 710th among Marketplace sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
It was so magical; it really brought the 100 years of Disney back… and the SONGS were extraordinary! And they had a little cute gay character In there… SO ADORABLE! I highly recommend this movie!
Worst company ever. Do NOT order from them. Got 200.00 chair and was missing hydraulic cylinder. Can not even assemble it. Box was taped and Beat to Death when arrived after hours of texting customer service (because no real person available) still no help all I need is them to send missing part but they say it's not avail. Never Again will I order anything from them.they contacted me after they saw this review and said they would make it right but still FAILED to! Do Not Order Anything
I am here just regretting purchasing anything on this website! It's been hell trying to get a return information or refund for an item that I am not satisfied with and doesn't work either.
Sites like this should not be allowed to operate because they are just scamming people of their money. They don't even abide by their money back guarantee which is so ridiculous.
But from this site at the detriment of your mental health.
Tip for consumers:
Never buy from this site except you have a bottle of Tylenol to help with the headache they will cause you
Products used:
None! And for the record I wish there was an option to give them a negative rating. One start is review is way too much to compensate their fraud!
There are times the items are DOA. Once I bought a smart watch which needs to be charged every day. Plus the readings are inaccurate.
On two occasions I ordered a tablet but ear plugs were shipped. Obviously delivery does not match the product description.
Upon the last fiasco, I complained but ended up being blocked. The excuse: I had abused their return system. I am convicted when the numerous faults were with the retailers. Upon appeal the block was removed. Now Wish wants my picture ID. Nope I am not shopping thru Wish anymore.
Tip for consumers:
Make sure item description is what you want. The writeups have poor English and can be misleading. Have screen capture of product description, used as proof of what was advertised.
Products used:
Wires, solar lites, shirts, electronics, security cams, SD or tf cards, USB drives, power adapters, shoss
I bought this bikini on Wish and it's AMAZING. The right colour, fits perfectly, and it's super comfy material. Exactly as described.
Worst company ever. Do NOT order from them.
Got 200.00 chair and was missing hydraulic cylinder. Can not even assemble it. Box was taped and Beat to Death when arrived after hours of texting customer service (because no real person available) still no help all I need is them to send missing part but they say it's not avail. Never Again will I order anything from them.they contacted me after they saw this review and said they would make it right but still FAILED to! Do Not Order Anything
Hi Donald, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
Such a great resource for home improvised mascarade and for ordering really weird items no one would need in real life.
I ordered an item from Wish and paid for it that day. The item took over a month to arrive and was not as advertised or portrayed. It is complete junk. I contact wish the day after it arrived and asked to return it for a refund. They informed me that I hadn't ordered anything. If that is true, why did they email me when it was shipped and where is my money. This has gone on for weeks now. Don't bother with this pack of crooks.
Tip for consumers:
They don't stand behind what is sold. They can find your money but then apparently you fall off the face of the earth.
Products used:
None
We're here to help, Elizabeth! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.
I ordered 3 items on 18th of April and now we are in mid June and I still did not receive anything! Please be aware you can not refund as they play hide and seek with you so every time when i check the app they change the delivery schedule so I can not ask for refund and when i contact to support team they pass me to different section!
I lost my money and i think it is a fraud.
Do not use this crap APP.
Hi Mahnaz. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
It says delivered but got screwed again. I see you don't read anything that is sent.
Read my previous message.
I talked to fedex and it is coming to another town far away and FedEx said it's about a pound. And I know a gazebo weighs more than 1 lb. This has been my 6th different order that I ordered from wish. And never received 1 item
Do you ever deliver any items?
Check the tracking number on FedEx and you can see i got scammed again.
It's also coming to another person in a city 6 hrs away. It was supposed to be a greenhouse and the weight is 1 lb. And FedEx said it wasn't my name or address. Screwed again.
Tip for consumers:
I told them that tracking number was going somewhere else. Common science. 8'x10' polycarbonate greenhouse house weighs more than 3 lb.
I have 7 different items. They don't check the tracking number at all or read anything you send them.
Products used:
None, I ordered 7 different items at different times. And between $150.00 to $260.00.
Roughly spent $1400.00. and have not received an item.
Hi Joseph. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
Non comprate da questo sito. Oltre ad articoli scdenti, non c, e disponibilita' alcuna e il cambio merce te lo fanno pagare, nonostante il cambio nelle vendite on line debba essere gratuito perché garantito dalla tutela consumatori. Allucinante meglio tenersi articolo sbagliato e buttarlo nel pattume
Tip for consumers:
Invito a NON ACQUISTARE, sono truffatori
Products used:
Stivali...orribili
Hi Rossella. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
Hi Rossella. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
Received previously used hand sanitizer units. Disgusting! Will not let me return as they say they can't see the fault?! They've told me to use them and then show them they don't work. Ridiculous response. The back is transparent and I can clearly see there has been a liquid put inside. Never purchased from Wish before and will NEVER be again. SCAMMERS - STAY AWAY
Hi Jenni. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
I like the products and they get delivered relatively quickly. The site keeps getting better, with better product choices. I like the free spins for discounts.
Tip for consumers:
The site is fun and there are lots of cool products. Read the reviews before buying.
Products used:
Shirts, stickers, pillowcase
VIEWED products on Wish website
Paid via pay pal and the amount was paid to wish
No items were recorded on history on wish
Tracking number is not correct
It is scary to buy and you have no record on WISH site with purchases
And tracking is wrong
I think their systems do not work properly
Hi George. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
I have ordered from Wish on 3 separate occasions, the 1st time I was charged $60 more than advertised sale price, I canceled the order immediately and was able to get my money back right away. The second time I ordered a watch and a pair of earrings. Never received either item. When I contacted them they said it was past the 30 days, so to bad for me. So I Never received my items and they refused to refund me
Tip for consumers:
I don't recommend Wish to anyone, delivery time is ridiculous
Products used:
None
I enjoy shopping on Wish. It is a great way to discover new and unique products at affordable prices. I can find anything I need or want on Wish, from clothing, accessories, gadgets, toys, and more. Wish has a flat rate shipping fee and a buyer protection policy. Wish is a reliable and trustworthy app that I would recommend to anyone.
After receiving a dress issing the back lining of a lace dress. I contacted customer service to return for a refund. I was told it didn't meet the criteria for a return( part of the dress is MISSING). I was then told there is no wish return center in my country (Canada) shocking. They have really gone down hill. Will absolutely advise NOT ordering anything from wish again. It's not worth trying to save a few bucks.
Tip for consumers:
Really disappointed in how bad the customer service is any more. Would definitely NOT recommend
Products used:
Womans lace dress
Hi Kristine. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
Placed 2 orders, both transactions were immediately paid via my Visa. Received NO email from either vendor and have not received either item after a month. Called the 800 number "not currently offering phone support". Worst experience ever. Beware of this site, I'll never use it again. Terrible.
We're here to help, Davis! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.
When I ordered my stuff from wish.com it said I would have my product by June 16 now it's saying July second. People if your in a hurry for your products do not order from wish. Hopefully wish isn't a scam. If I knew it was going to take a month to get my product I would not have gone through wish.com. Tried to save 5.00 dollars going with wish. Not worth the wait. And yes they are coming from freaking China where this corona virus started from. Never again ordering through wish.com again.
Hi Bob, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
Shipping costs are Way Too HIGH! Use to be a lot more reasonable. I can buy local cheaper now!
No período do mês de Agosto, comprei uns intes na Wish, e entres esses intes um relógio digital, a minha insatisfação foi: que ao invés de chegar o relógio junto com a pulseira só me chegou o par de pulseira e o relógio que é bom nada.
Desde o dia 21 de outubro estou pedindo o reembolso porém até agr a equipe não atendeu aos meus pedidos diários, sem falar que ela coloca uma assistente virtual que só sabe falar as mesmas coisas todas as vezes que procurarmos saber sobre o produto ou sobre o reembolso, nossa que chato isso essa foi a segunda vez que compro nesse app, e assim que chegar o meu produto se é que vai chegar eu irei desisttalar esse app.
Hi Dan. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
Even though they advertise a return policy, it is a lie. I rec'd 2 items that were the wrong size & tried to respond using their "system" (an email link that didn't work). There is no customer service PERIOD. So, just know that when you order something, you are stuck with it and you won't get your money back. I "WISH" I had seen these reviews before I ordered from them.
Hi Emie. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.
Its true it is a unacceptable amount of time to wait for a delivery but you can contact customer services who once the delivery date is gone always give me a refund and has gone back into my bank account quite quickly.
They always say if it turns up you can keep it, this has happened on various occasions ive been refunded then two of three weeks later it has been delivered.
However ive noticed that they keep moving the delivery time so you cannot get a refund one item ive been waiting for three months now and the order has still not been processed as its sold out but it wasnt sold out when i ordered it so for theese reasons im only giving it a 3 out of 5
Bought Coco Chanel from Wish. A Turkish fake product arrived confirmed as fake by many Uk retailers. Wish would not refund and just point you back at the fraudulent seller who's never going to refund the money. Complete scam website, avoid at all costs!
Hi Ryan. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
I ordered some clothes and they were way, way too small. I used the provided sizing chart too. I measured the items and all of them weren't even close to the stated sizes. I tried to get customer service to do something but all they would do is confirm the order and refer me to a page where you rate your purchase.
If you want to just throw your money away go ahead and place an order through WISH.
Absolutely disgraceful customer service. Not only was my order never delivered, it was never even registered. Despite handing them every conceivable detail regarding product and transaction information, a complete unwillingness to even acknowledge the issue came from them. If I could give less than one star on this review I would. Wish should be disgusted at their 'support' team and entire organisational approach.
We're here to help, Stephen! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.
Buyers beware:
1. Yes, the items are very cheap so please expect cheap quality
2. Delivery takes a lifetime. Looking at the tracking history of items I've ordered, the trend is that product packing and international delivery takes a long time - more than 30 days. Interestingly enough, 30 days is the timeframe you MUST log a refund under their 'money-back guarantee' policy...
To be fair, I've ordered a total of 52 items from Wish. Some items are great although I have regretted a few purchases. I'm still waiting on 4 of those items to be delivered so that's a successful delivery rate of 92%. 2 of the 4 were ordered as early as April 11,2020 whilst the 4th item I'm waiting for was ordered on June 11,2020. One tracking info shows it's 'departed from EPC warehouse' whilst another shows 'Wishpost order generated' ie. No one has even packed my order so I don't even have a tracking ID for this item...
Today is Christmas Day 2020 so that's 8 months of waiting and I've missed their 30-day window. No need to contact their customer support because it's practically a bot (or multiple people copying and pasting a scripted response) who tells you repeatedly that they cannot offer a refund, even though I've repeatedly said I want them to connect me to their sellers, that I'm not asking for a refund and that I'm aware of their 30-day timeframe. Unlike other e-commerce sites like AliExpress, Wish doesn't allow you to directly contact sellers.
Bottom line - Please spend the amount that you're absolutely comfortable to lose if the products never arrive at your doorstep after 30-days.
We're here to help, Jessica! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.
Shopping Made Fun. Join over 300 million others that have made their shopping more smart, fun, and rewarding.
We're here to help, Omobola! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.