WomanWithin has a rating of 2.05 stars from 773 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about WomanWithin most frequently mention customer service, credit card, and return policy problems. WomanWithin ranks 2369th among Women's Clothing sites.
This company responds to reviews on average within 3 days
Wow I just posted a review where the womanwithin (Fullbeauty Brands) customer service representative was unable to help me. After talking to her I found my tracking number and phoned back. But the extremely nice gentleman I got this time helped me immediately! And he didn't even ask for the tracking number! I wish the 1st lady could have been as helpful! But it HAS restored my faith in them somewhat.
I've ordered a few things from their website over the years, and have returned most of it. I think I've finally learned not to order from them anymore. Their merchandise quality is mediocre at best, and overpriced at that, IMO. I agree with others as to their shipping and return fees being quite ridiculous. I'll give Woman Within a hard pass from now on.
These people are awful. They change the price from what is online. My dress is 84.99 and you click on it and they raised it to 129.00. Customer service is awful. I put a picture down there than once you click on those the price raises. And then it would've cost me $35 just to have my dress shipped to me that's ridiculous. Definitely going somewhere else
Tip for consumers:
You guys can’t raise the prices, your thieves, and scammers, and who would pay $35 to have something shipped
Products used:
I did not buy anything I’m not paying $35 to have a dress shipped to me
I've ordered a few things from their website over the years, and have returned most of it. I think I've finally learned not to order from them anymore. Their merchandise quality is mediocre at best, and overpriced at that, IMO. I agree with others as to their shipping and return fees being quite ridiculous. I'll give Woman Within a hard pass from now on.
Womanwithin artificially lowers the prices of the merchandise and then adds their overhead costs to the shipping and handling fees. I was going to order 3 pieces of clothing totally $82, and then I got to shipping and the lowest charge for standard shipping was $21! 25% of my order total. I abandoned my cart. I found it just disgusting. Judging by the other reviews, I'm not alone.
Products used:
Didn’t place order due to inflated shipping and handling fees.
Purchased 2 pair of jeans. Ordered my normal size. Both pairs had the size I ordered on them, but were WAY to BIG. I returned the jeans. WomanWithin charged 17$ for sending me the jeans, which I knew the charge when ordered. However, on the return, they deducted 11$ from my refund to cover return shipping. So, in short, cost 28$ to try on 2 pair of jeans.
Tip for consumers:
Will not purchase from this company again.
Products used:
2 items ordered. Their size did not fit. 2 items returned. Paid shipping both ways totaling 28$.
Was promised $10 off 1st purchase with their credit card. Didn't happen. Called customer service twice. 1st representative didn't even understand the problem, 2nd one understood the problem but had no authority to fix it. Shipping charges are outrageous. If you qualify for free shipping it's limited to $15 and you don't get it automatically. You have to fill out a form, send back to them and wait 3 weeks. Great tactics to promise something that many don't have the time or will to do. Thanks woman within you just saved me $230.85 because I've given up on ordering from you.
Tip for consumers:
I should've read reviews before wasting my time.
Products used:
Didn't execute order for $230.85 because I was given the run around for $10 that were supposed to be credited to the subtotal for opening WomanWithin credit card. Customer service couldn't fix it.
Woman Within cheated me out of my money. I ordered 2 tops, received 1 and they now are refusing to send the second top unless I order it again and pay more money! This is unethical and I will never ever buy from this company again. BUYER BEWARE OF THIS COMPANY!
Products used:
Fleece tops
We would like to apologize for your recent experience with Woman Within. Please send us an email to social.media@fbbrands.com with your order number, your email, your billing zip code, and a brief description of the issue. Our team will do our best to assist you.
Sincerely,
Woman Within Customer Service
I placed one order in April of 2022 and just found out they've been charging my credit through September 2023 $16.95 for a rewards program I NEVER signed up for. I didn't even like the ONE order I placed and returned it. This is fraud. Don't ever buy from this company unless you want bogus monthly charges on your credit card they won't refund.
Placed a few orders, credit ran, go online nothing in order history…call customer service get a foreign rep likely India who says she can't check orders site is down and it has been for awhile. Company is shady and overcharges for shipping.
Tip for consumers:
Don’t shop here
Thank you for your inquiry. At Woman Within, we are committed to enhancing your shopping experience. To achieve this goal, we'll be upgrading our systems from January 12th to January 19th, 2024. During this period, there will be a temporary delay in the processing and shipping of orders, with after-purchase services like order status, shipment tracking information, and all Member Reward information being temporarily unavailable.
We understand the inconvenience this may cause and genuinely appreciate your patience and understanding throughout this upgrade process. Rest assured, all adjustments, order details, and Member Rewards information will resume on January 19th. We eagerly anticipate delivering an even better shopping experience once these enhancements are complete.
We're sorry for the inconvenience this has caused.
Sincerely,
Woman Within Customer Service
Wow I just posted a review where the womanwithin (Fullbeauty Brands) customer service representative was unable to help me. After talking to her I found my tracking number and phoned back. But the extremely nice gentleman I got this time helped me immediately! And he didn't even ask for the tracking number! I wish the 1st lady could have been as helpful! But it HAS restored my faith in them somewhat.
I placed an order on 9/21. I needed the article no later than 9/28. I paid extra for express shipping. Today is 9/28 and the item has not been shipped. The only thing I have is a tracking number and when I look up that number is states the label was created and nothing is in their system yet. I have contacted them several times and they insist the item was shipped. They are nothing more than a scam! NEVER ORDER FROM THIS SITE!
Tip for consumers:
Never received anything because they never shipped it
Products used:
Dress
Hello Cathy. We would like to apologize for your recent experience with Woman Within. Please send us an email to social.media@fbbrands.com with your full name, order number, email, and your billing zip code. We will be glad to further assist you.
Sincerely
Woman Within Customer Service
I purchased two boots from June + Vie, a brand within the WomanWithin company, the Whitley & Azalia wide calf boots. They felt plastic, with fake heels, stiff uncomfortable "leather" and zippers that were glued on. It was shocking how awful they were given how beautiful they appeared online. Perhaps June + Vie should spend their customers' money on their production quality versus photo shoots. Such poor quality at this price point is criminal. I would not take them even if the company was giving them away for free. Also, I submitted a review on the website eight months ago that was never posted, suspect.
Tip for consumers:
The Returns agent and process were seamless and the only positive factor of my experience. Also, please be very weary of any of the brands under the umbrella of this company. Especially for wide-calf customers, the boots were anything but!
Products used:
I purchased two boots from June + Vie, a brand within the WomanWithin company, the Whitley & Azalia wide calf boots.
I ordered one by mistake. I contacted them and they refused to cancel it because it was in process. But other companies can cancel it no matter if it was or wasn't in process.
Products used:
Nothing
I feel bad for those who had a bad experience(s) with 'Woman Within'.
I recently ordered 2 tunic-tops on clearance, and this included a free 50"x60" cotton throw-quilt.
As one lady pointed out here, the material is not quite as quality as Roamans - which I've ordered similar tops from and they are softer, printed t-shirt-like material.
WW tunics are a little 'stiffer' printed material. I'm thinking they will soften up after a few washings? I ordered XL and both tops are a little big! Another slight difference from Roamans - their XL tunics fit just right. WW XL seems more like XXL - but again I'm ok with that.
I never put my tunics in the dryer - but I might do a little test to see if my WW tunics will shrink a tad. No biggie. Better loose than too tight!
I love the prints on both the tops I got, and the quilt is VERY nice! It's just a thin little lap quilt, perfect for a spring or fall day. It's very soft & would make a perfect little baby quilt!
The items came within about 3 days of ordering them!
I was so surprised how quickly they arrived!
And I really got a great deal - all 3 items for just over $40!
I've attached a 'collage' photo showing the items I got.
I disputed this within a month of not receiving my product. They had drawn out the dispute by going back and forth with me to the point that I can't get recourse anywhere else. They insisted i signed for something and when i asked for them to show me, after several requests, they said it was still at FedEx. They sent invalid tracking numbers for FedEx. When I told them they said it was nothing they could do. They would not respond to BBB when i filed complaint.
Tip for consumers:
Never received product
Products used:
Never received product
They are really slick with all their fees. Avoid this card at all costs! The products are sub-par with many items. Sizing is not true. Then you will also get charged for a return unless you do credit back with them.
I am happy with the sweatpants that I got but had no idea I was going to get charged and additional 16.95 for a rewards program that I NEVER signed up for and didn't even know existed. I cancelled the membership and will never order from them again. They sent me a catalog and I can't even find anything in there about an extra fee for a rewards program. Shady business practice for sure!
It is almost impossible to get the correct prices online, even if you order from a catalog you received the same day you order. I have seen prices change in only a few minutes trying to order online. I'd advise calling and tell exactly what you see in your catalog and online. What a shame!
Hello Patricia. To order from the catalog, please visit our website and click on "Catalog" at the top of the page. Then, fill out the form with the item number (including dashes) and the catalog price should appear. If you don't see the catalog price, please call the number on the catalog to place your order over the phone.
I have done.business with them for years and have been happy. They have really changed over the years and the quality of the clothing has really deteriorated. The size I have ordered for years no longer fits. And….this e-card. If I want an exchange or a refund I DON'T want it back in their e-card. The headache of doing business with you is just not worth it.
From very high shipping costs to being charged up front for items on waitlist for months - they are beyond unscrupulous
I purchase 5 pairs of PAJAMAS, they itched me to no end. I really don't want to purchase anything from Woman Within. This use to be a good place to shop. Not to mention they NEVER SENT me a bill, change payment date and charge me a late fee. I wouldn't care if this store shut down. I thought the PJ's were 100% cotton, please they feel like steel wool pads. I am done with this company.
Tip for consumers:
These are the worse PAJAMAS I EVER PURCHASE FROM ANYWHERE.They itch like crazy.
Products used:
A couple pair of the Pajamas.
We received an incomplete order that was also the wrong order. We were told before we could receive our missing items, we would have to ship those wrong items back at our expense, PLUS pay a $10.99 restocking fee, before they would send us the correct order. I would not even call the woman we delt with IN NO WAY, by her attitude a customer service rep, and should be removed.
Hello Victor. We would like to apologize for your recent experience with Woman Within. Please send us an email to social.media@fbbrands.com with your full name, order number, email, and your billing zip code. We will be glad to further assist you.
Sincerely
Woman Within Customer Service
This company is all about selling and $#*! the customer and their experience. They do not follow their own expectations and if you express your dissatisfaction you are then targeted to be ripped off and ignored when trying to get your refund. My bank had to get involved to get my return money processed. The worst company I have experienced in a 20 years and will never order from them or any of their parent companies.
Tip for consumers:
This company is only concerned with selling and take no responsibility for the customer service, quality, or expectations of proper business practices. Just seek reviews online and you'll see they are rated poor for customer services and their refund policies and expectations. They do not care about the customer and only care about their bottom line and will never receive my business again, guaranteed!
Products used:
they have been lying to me since the beginning of the order and their "HappyReturns" is bull$#*! and they do not honor their own policies. The worst company experience I have endured in 20 years.
When you order you pay a shipment fee. Then if you want to return you pay a shipment fee again. And you must go to a return store to return. Cannot mail from your house. Plus it takes forever to receive it. Then the order was the wrong product. DONE
I bought a top as a Christmas gift for $35.91 I noticed today that they added a verification charge of $35.89. I also noticed that shipping costs as much as my order & if I wanted it by Christmas it costs way more than my item. I called their customer support to ask why that charge was there. They said it's for verification & will be reversed after 7 business days from when it was shipped yesterday my receipt says 72 hours not 7 business days thats a false statement & I will report it to the BBB unless something is done. This is Christmas & New Years 7 business days the earliest is the 29th but more than likely it will be January 2nd before I get my money back that they could have charged a dollar for like every other reputable company does. It's a debit card I used there is no need for verification just charge us & don't ship till the charge goes through which also takes forever. I ordered on the 15th the charge just showed processing in my bank today the 20th & verification charge showed yesterday the 19th. I called customer support no help at all & no apology. I asked for a manager & was told they were with another customer they only have 1 manager. Don't order from a company that tells you lies. I have an email that says 72 hours. Also don't order from somewhere that charges so much for verification when it's not needed anymore with today's technology. I want my verification money back now.
Hello Katherine, we would like to apologize for your recent experience with Woman Within. All pending transactions will drop off within 3-5 business days (depending on your bank). Should you need any assistance, please send us an email to social.media@fbbrands.com with your full name, order number, email, and your billing zip code. We will be glad to further assist you.
Sincerely
Alexis
Woman Within Customer Service
I ordered a coat. It was at least a size too big compared to the label. Returned and got $50 back from an $80 purchase. In the end with interest on a restocking fee, I paid $57 for nothing. After calling, cancelling card and paying off a balance for nothing, I got another bill for $2 and a $9 charge to pay that off or get a $40 late fee. They had already cancelled the account so could not pay online.
Unbelievably incompetent company with customer service call center people who speak such poor English I could not understand anything said. What a horrible company to deal with!
Angry in Indiana 2/2023
Tip for consumers:
Restock fee was suppose to. be $10 and ended up costing me $57.
Interest was charged on the stock fee?
A $2 fee came later and they could not explain that fee but it cost me $9 to pay it off or get $40 late fee for a card I cancelled a month before. Crooks!!!
Stay away from this company
Products used:
None. Coat ordered was poor quality, seams unfinished, material very cheap. Size way off and was huge compared to size I wear. Did not look like the picture.
Woman Within has plus size clothing in size 12w-44w. Colorful, comfortable basics at low prices for plus size women.
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.