• YesStyle

YesStyle

Overview

YesStyle has a rating of 2.89 stars from 606 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about YesStyle most frequently mention customer service, store credit, and tracking number problems. YesStyle ranks 11th among Department Store sites.

  • Service
    116
  • Value
    109
  • Shipping
    121
  • Returns
    85
  • Quality
    105
  • Store credit
  • Free shipping
  • Yes
  • Price
  • $ $ $

This company does not typically respond to reviews

Positive reviews (last 12 months): 10.8%
Positive
4
Neutral
2
Negative
31
53
See all photos

What reviewers want you to know

Positive highlights

  • Customer service has been good too regarding shipping and tracking.

Critical highlights

  • They don't make refunds either, they just give you store credit if you don't like the fit.
How would you rate YesStyle?
Top Positive Review

“Amazing Products”

heized g.
10/7/23

YesStyle carries amazing asian beauty products and fashion. Most of the clothes I receive from here are exactly like how I expect, except there are a select few items that are different than I thought. Overall, this is a great site to buy beauty products that aren't as easily accessible. One of my orders with order number: 20469831, was my largest purchase of YesStyle and all the clothes came in very good quality! It came faster than I thought as well.

Top Critical Review

“Do not trust this company”

Iris M.
1/25/24

Working with this company has been extremely frustrating. I placed my order on October 30,2023, and it still has not arrived; today is Jan 25,2024. Unfortunately, USPS lost my package. After some back and forth, providing proof from USPS, and confirming 3 times that I never received the package with Yesstyle, a re-shipment order was placed. This happened on Jan 3,2024. It is now Jan 24 and they still haven't shipped it. It took them a week because they needed to "source the product." This never made sense to me considering my original shipment was sent the next day. Also, every single product I ordered originally was in stock. On Jan 16 I finally received an updated tracking code because they successfully sourced the products; however, as of today Jan 25, the tracking status is "USPS is awaiting your item, as the merchant has received the order at 6:14 pm on January 16,2024. A delivery date will be provided when USPS receives the package; contact the shipper or shipping partner with any inquiries." This means the company is holding the package and not actually shipping it out. Working with this company has been a horrible experience at every single turn. Nothing is easy, nothing is convenient, and they continue to make false promises. Responses from them take 3-5 business days and are rarely helpful. I have spent so much of my time and energy on this- I have spent countless hours talking to either USPS trying to find the package or Yesstyle trying to get a re-shipment. It's like pulling teeth! I'm consistently lied to about the re-shipment; I don't think the company has any intention of actually sending the package back out. I've had to open about 4 customer service inquiries because responding is so difficult. So I'd recommend that people go just about anywhere else. There is no reason why my original order was shipped the very next day while this re-shipment process has taken almost a month. Save yourself some time and frustration and avoid this company. If anything goes wrong, they will not be of any help or fix anything.

Reviews (606)

Rating

Timeframe

Other

Reviews that mention popular keywords

store credit (25) customer service (82)
Thumbnail of user irism222
1 review
3 helpful votes
January 25th, 2024

Working with this company has been extremely frustrating. I placed my order on October 30,2023, and it still has not arrived; today is Jan 25,2024. Unfortunately, USPS lost my package. After some back and forth, providing proof from USPS, and confirming 3 times that I never received the package with Yesstyle, a re-shipment order was placed. This happened on Jan 3,2024. It is now Jan 24 and they still haven't shipped it. It took them a week because they needed to "source the product." This never made sense to me considering my original shipment was sent the next day. Also, every single product I ordered originally was in stock. On Jan 16 I finally received an updated tracking code because they successfully sourced the products; however, as of today Jan 25, the tracking status is "USPS is awaiting your item, as the merchant has received the order at 6:14 pm on January 16,2024. A delivery date will be provided when USPS receives the package; contact the shipper or shipping partner with any inquiries." This means the company is holding the package and not actually shipping it out. Working with this company has been a horrible experience at every single turn. Nothing is easy, nothing is convenient, and they continue to make false promises. Responses from them take 3-5 business days and are rarely helpful. I have spent so much of my time and energy on this- I have spent countless hours talking to either USPS trying to find the package or Yesstyle trying to get a re-shipment. It's like pulling teeth! I'm consistently lied to about the re-shipment; I don't think the company has any intention of actually sending the package back out. I've had to open about 4 customer service inquiries because responding is so difficult. So I'd recommend that people go just about anywhere else. There is no reason why my original order was shipped the very next day while this re-shipment process has taken almost a month. Save yourself some time and frustration and avoid this company. If anything goes wrong, they will not be of any help or fix anything.

Products used:
Nothing because I never recieved any of them

Service
Shipping
Returns
Thumbnail of user mu56
1 review
1 helpful vote
January 10th, 2024

Don't expect to get your order process anytime soon. It can be sitting under "Ready to Shipped' for weeks without any progress.

Service
Shipping
Thumbnail of user nancym3837
1 review
3 helpful votes
November 9th, 2023
Verified purchase

This is a totally red flag. They told me they shipped my order but USPS told me that they didn't receive anything from them yet. I contacted them consistently and then they sent actual products. But another red flag, I got my items from China Ebay wtf. I would have never used this scam like website if I knew they are Chinese company.

Thumbnail of user heidil127
1 review
2 helpful votes
August 9th, 2020

I have ordered from here before a few times and they have lots of good deals/ sales all the time and good variety of products!

Thumbnail of user alenar11
1 review
0 helpful votes
July 1st, 2021

Two days I was trying to pay with Sofort (about 50 attempts) I always saw a misstake. At the end I paid with MasterCard without any problem.

Service
Thumbnail of user joeyc92
1 review
3 helpful votes
July 12th, 2020

I am so happy that I found this website because most of the clothes are very affordable and in good quality. The clothes I have ordered are all in pretty good shape and quality so I am very pleased with it. I can't really criticise much about shipping because they need to gather all of the stuff the buyer has bought so I understand that it takes at least 1 week for this. I am from where YesStyle is based (Hong Kong) so I get my shipment in 1 day after it has been shipped out. I think the only problem with YesStyle would be that the models are quite misleading at times and some of the quality lacks a bit. Overall, I am pretty happy with the company.

Thumbnail of user kaylam192
1 review
0 helpful votes
July 6th, 2020

Pretty good prices and I'm glad I got free shipping. Takes a little while to come, but it's very worth it.

Thumbnail of user sandray787
1 review
2 helpful votes
November 16th, 2023

We are not satisfied with neither the clothes nor the return policy. The clothes did not come as they looked on the website and had poor sewing and bad quality. When we tried to return it, they had many rules about their returns and we had to pay our own shipping fee as well. We are very disappointed with our order and we will never shop there again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user thanhn28
1 review
3 helpful votes
May 6th, 2020

To ensure your clothes you ordered are all in good quality, I recommend you guys should watch some haul videos from youtube or check reviews. Most of my clothes are from yesstyle. Lots of my friends asked where i bought and they couldnt believe it's all from yesstyle. I bought a lot so they just upgraded my account. If you guys want an extra discount, here it is ALICENG2020.

Thumbnail of user diaultluvrs
1 review
1 helpful vote
October 7th, 2023
Verified purchase

YesStyle carries amazing asian beauty products and fashion. Most of the clothes I receive from here are exactly like how I expect, except there are a select few items that are different than I thought. Overall, this is a great site to buy beauty products that aren't as easily accessible. One of my orders with order number: *******, was my largest purchase of YesStyle and all the clothes came in very good quality! It came faster than I thought as well.

Products used:
Cosmetics and clothing.

Service
Value
Shipping
Quality
Thumbnail of user briannap125
2 reviews
1 helpful vote
June 13th, 2023

I ordered from yesstyle on may 29th. It is currently june 13th and i still have yet to receive my package. My expected delivery date went from june 14th to june 22nd. I have never encountered a website with $#*!ty shipping. You best believe i'm never ordering from here again. Ya'll are better off with shein.

Kidding yall, i received the package on the 16th LMAOOOOO. The quality was good.

Thumbnail of user shanecrown16
1 review
5 helpful votes
November 10th, 2023

Placed an order that was available when purchased only to find out they don't actually have it and they need to get it from a 3rd party so that's an additional 14 day wait, wasn't informed of this before purchase, no warning messages poped up saying I'm about to purchase something technically "out of stock"

Then!

1 week later it updates to "shipped" I had to ask for my tracking number which was then provided because apparently you have to ask this company for things they should already provide...takes 2 days to get any kind of response...and they don't respond to emails for a over a week either

Now then! I've had my tracking number for 5 days and still not 1 update on the location of my package all it has said ever since tracking was provided is "usps awaiting item"

Seems to me like this is a scam site for then to have on site "shipped" but the last 5-6 days on the tracking provider site it says "awaiting item"

Went to cancel order because I'm not going to wait a full month for a location on my package that they shouldn't have sold me without having in THEIR inventory...anyways they don't allow for cancelations or returns after making a purchase for reasons like "unwanted or sizing issues" so keep that in mind people! They won't refund your money or cancel the order unless your item is defective...so even if this suit I ordered doesn't fit they won't allow for a return!

TRASH COMPANY
Ide give negative stars if I could!

Tip for consumers:
No responce to emails for a few days, no returns or refunds even if it doesn't fit correctly, selling products they don't actually have and they get from a 3rd party then informing the buyer afterwards how that work and had to wait an extra 14 days for them to ship it, the tracking info they sent me has had no updates in 5 days on a location of package ...says on yesstyle site "shipped" but tracking provider says "awaiting the item" as if they still haven't received it yet.

Products used:
Ordered a suit for wedding

Service
Value
Shipping
Returns
Quality
Thumbnail of user whitneyc265
1 review
3 helpful votes
September 14th, 2023

I ordered 100$ worth of clothes (8 items) off of YesStyle and was thoroughly disappointed with the quality and look of the clothing. I ordered two different pairs of pants that were supposed to be low rise. They look identical and are both high rise. The shirts I ordered were okay but one of them was horrendous. It was a white long sleeve that appears baggy on the site. However when it arrived it was oddly hemmed and was much smaller than it was portrayed. Another shirt that I ordered did look like how it looked online but the design was half way removed as if it was heavily worn before it was shipped to me. Overall I would give this site a 3/10 because a few of the clothes were quality pieces but most of them were hot garbage. I would not buy from here again and DO NOT recommend.

Products used:
5 out of 6 of the shirts and neither pairs of pants

Service
Value
Shipping
Returns
Quality
Thumbnail of user kathleenl339
1 review
1 helpful vote
May 17th, 2020

Yesstyle is a great website for purchasing skincare and clothing. However, when purchasing off of this website i would say to always read the reviews and do your research prior to buying anything. There are tons of reviews and a variety of ways to save money using their coupons or codes.

Thumbnail of user davidr2462
1 review
1 helpful vote
July 3rd, 2020

It's my first time on YesStyle, and it's an easy to navigate website. Rly affordable. I like that a complete list of ingredients is easily accessible, since I have allergies.
There are a lot of custumer's reviews that include pictures of the products, which is really cool.

Thumbnail of user aaronn74
1 review
1 helpful vote
May 25th, 2020

Website is easy to use and has all the essential product information present, browsing is seamless too!

Thumbnail of user tl393
1 review
1 helpful vote
November 14th, 2023

Make up is counterfit. I compared with actual brand I bought at the store. This is disgusting. Watery consistency.

Thumbnail of user christinak100
2 reviews
1 helpful vote
November 28th, 2019

I have been a member probably four years and will continue to use excellent skin care products I keep trying clothes but haven't found right brand for my curvier shape. But I do keep finding new, cute, and reasonably priced items here that keeps me interested and fascinated with the brands of yesstyle!

Thumbnail of user ken.l
2 reviews
4 helpful votes
October 23rd, 2023

Update: I opened the sweatpants to check the size and quality. Fraudulent advertising--these are not sweatpants. Look at the picture, they are spandex see through pants. I ordered Women's XL and the waist size is 23 inches (picture included). I always order Women's XL pants for my friend. I did not see YesStyle size chart until I went back to the website and found the size chart. You have to be careful ordering from this site as their XL size is size 1 ladies petite or juniors size 1.

The 5 star reviews are obviously fake.

I placed an order for women's sweatpants. I never received an order number and spent weeks trying to get a status from customer service. I finally received an email a day before the order was delivered -- 4 weeks from date ordered.

The sweatpants are a joke. They are made of some spandex material -- not anything like what is shown on the website. They are thinner than hosiery and you can hold them up to the light and see through them. These are not sweatpants, they are more like panty hose with the bottoms cut off. All 5 pairs fit in my small mailbox on the porch and did not even half fill the mailbox. The mailbox is 6" x 8". Learned my lesson--never trust ordering products from a Chinese company.

Spent almost $90 for 5 pair of panty hose that cannot be worn in public. Pictures included. In the picture is 5 pair of extra large women's sweatpants. You have to wonder how many fake reviews this company pays people to post.

Tip for consumers:
Contact information for the company when you have a problem. They only have a contact form and do not reply when you have an issue.

Products used:
None are usable and suitable to wear in public. Donated to thrift store.

Thumbnail of user vicc36
1 review
1 helpful vote
June 22nd, 2020

If you're interested in an item, research to know the product. Large order for quicker free shipping

Thumbnail of user hoodede
72 reviews
26 helpful votes
July 7th, 2021
Verified purchase

YesStyle is an online website that carries heaps of Korean fashion and beauty products. Personally, I love shopping from there as they have a huge selection of clothing at really affordable prices. The quality is generally good (although there can be hit and misses - read reviews on their website before purchasing!), and the clothes look exactly like the picture as advertised. Sizing wise, I generally recommend sizing up! Shipping does take 1-2 months, but if you get heaps from the website at once its definitely worth the wait!

Tip for consumers:
Make sure to read reviews, and sort them by "most helpful" instead of "best rating"!

Value
Shipping
Returns
Quality
Thumbnail of user solicet
1 review
1 helpful vote
August 5th, 2020

The clothes that I get are good for quick trends and testing out new styles. Its not the best website out there but its good enough to see what you like and you can upgrade to better stores if you find a style that you like.

Thumbnail of user charliannew
1 review
0 helpful votes
July 14th, 2020

The clothes are very cute, and are made well, and most of the clothes are pretty affordable. Helpful and reliable website :))

Thumbnail of user trinityt31
1 review
5 helpful votes
March 26th, 2023

I only bought a few items, all of which were small items which were said to be in stock within 24 hours. They take DAYS to do a single step and it's honestly outrageous and extremely frustrating. Never reliable to be punctual ever if you're buying something for an event it's been saying "preparing to ship" for ages now and that usps still hasn't received it. Horrible management first time buying from the site in a while and it's just as bad as before, they don't bother improving.

Tip for consumers:
don’t unless u got mad patience, clothes aren’t the best quality, only thing worth buying is the makeup

Products used:
makeup, small jewelry

Value
Shipping
Thumbnail of user estherl120
1 review
1 helpful vote
July 21st, 2020

There is a vast selection of items, but the pricing of the items in addition to the questionable quality of some of the items received makes this site average. If quality control was better, then I would have rated this much higher.

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From the business

Launched in 2006, YesStyle is the first online retailer to globally distribute a wide range of beauty, fashion and lifestyle products from Asia through their website YesStyle.com. Every season, YesStyle brings customers the latest trends along with thousands of items from brands across Asia. YesStyle.com is your trusted online retailer.

Business Attributes

  • Store credit
  • Free shipping
  • Yes
  • Value

Company Representative

Thumbnail of user cherylf8
Quality A.
Customer Satisfaction Dept.
Typically does not respond to reviews

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