• YOINS

YOINS

Overview

YOINS has a rating of 4.2 stars from 5,946 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality, and great prices. YOINS ranks 3rd among General Apparel sites.

  • Service
    76
  • Value
    160
  • Shipping
    161
  • Quality
    158

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 80%
Positive
8
Neutral
0
Negative
2
53
See all photos

What reviewers want you to know

Positive highlights

  • Great customer service from Ada, helped resolve my issue in moments.
  • Easy shopping experience, fingers crossed the shipping isn't a hassle

Critical highlights

  • Also I did ask for tracking number to see is it the post officer make mistake.
  • Dress came and was completely a different color, was too big (size chart is definitely wrong).
How would you rate YOINS?
Top Positive Review

“Sign up and check out was fast and easy, appreciated...”

Stephen R.
6/5/21

Sign up and check out was fast and easy, appreciated the PayPal pay option as is most convenient. Only complaint is the inability to combine promotions with coupons :/

Top Critical Review

“Never again”

Hesham G.
10/27/23

The worst online shopping experience I've ever had. They sent me the wrong item and never replied to my emails,

Reviews (5,946)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (366) shopping experience (57) post office (23) size chart (34) credit card (23) quality clothes (42) delivery time (24) return items (19) love shopping (29)
Thumbnail of user marcg202
1 review
0 helpful votes
January 14th, 2021
Verified site experience

Great things so far but I feel like there could be more designs of clothing that could be more dark or sleek.

Reason I chose this business:

Just wanted to buy some new clothes.

Reason I chose this product:

I liked the pants. They seemed simple but had a certain look that I like. And they look comfortable. The shirt was just because I wanted something simple and new.

Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Thank you for choosing Yoins.And thank you very much for your feedback.

If you have any inquiries, please do not hesitate to contact us at any time. Would you please contact us at vipservice@yoins.com?

Best regards,
Yoins Team

Thumbnail of user richardp2689
1 review
0 helpful votes
November 18th, 2022

This is the first time that I have used your shopping store. I am very pleased with the products and would certainly recommend you to everyone.

Thumbnail of user marilur7
1 review
0 helpful votes
December 28th, 2020
Verified site experience
Reason I chose this business:

I love the material

Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!

Best regards,
Yoins Team

Thumbnail of user taidjed
1 review
1 helpful vote
March 12th, 2021
Verified purchase
• Updated review

Not gonna lie I almost always ignore ads on Facebook and Instagram but they had these robes that looked like something you'd see in an anime or starwars and I just had to buy them. They fit quite well and the feel is great. Might have to use these in a cosplay and possibly during skit in the future. Everything came out perfectly and I hope this company comes out with more renditions of these products.

Reason I chose this business:

I saw one of my friends repost one of your ads for the cloaks on facebook and being a huge starwars and anime fan I was like this right here is a must have

Reason I chose this product:

Cloaks look cool. These in particular remind me of Obi Wan Kenobi

Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!

Best regards,
Yoins Team

Easy to navigate, cool clothes
February 3rd, 2021
Verified site experience
• Previous review
Reason I chose this business:

I saw one of my friends repost one of your ads for the cloaks on facebook and being a huge starwars and anime fan I was like this right here is a must have

Reason I chose this product:

Cloaks look cool. These in particular remind me of Obi Wan Kenobi

Thumbnail of user bobbiep49
1 review
0 helpful votes
June 18th, 2021
Verified site experience

Amazing! Beautiful clothes!

Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Thank you for choosing Yoins.

If you have any inquiries, please do not hesitate to contact us at any time. Would you please contact us at vipservice@yoins.com?

Best regards,
Yoins Team

Thumbnail of user harryt292
3 reviews
2 helpful votes
February 27th, 2023

I've had a great experience shopping at YOINS. Their clothing is trendy, high-quality, and affordable. I especially appreciate the variety of styles available, which makes it easy to find something for any occasion. Shipping was quick, and customer service was responsive and helpful when I had questions. I highly recommend YOINS to anyone looking for fashionable clothing at a reasonable price.

Thumbnail of user jaimec185
1 review
0 helpful votes
May 8th, 2021
Verified site experience

Easy, lots of variety of clothes in plus sizes, good prices

Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Thank you for sending such a kind and enthusiastic comment.

Have a nice day!

Thumbnail of user emmag342
1 review
0 helpful votes
September 7th, 2021
Verified site experience
Reason I chose this business:

Loved the dress and great value

Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Thank you for sending such a kind and enthusiastic comment.

Have a nice day!

Thumbnail of user angellon
1 review
0 helpful votes
January 12th, 2021
Verified site experience
Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Estimado cliente,

Sus comentarios positivos nos permiten saber que apreciamos nuestros esfuerzos y que está satisfecho con nuestros servicios.

¡Que tengas un buen día!

Thumbnail of user davidb5524
1 review
1 helpful vote
February 8th, 2021
Verified purchase
• Updated review

Second order i have placed so far so good a few things didnt really match the sizing stated but that not totally unexpected. I have actually sent a few friends to your site showed them your products. I just clicked on your follow up, i am not unsatisfied, but if you wish additional input feel free to contact me. Dave

Reason I chose this business:

Liked the looks of the stuff price is reasonable quality was as well this is my second order

Reason I chose this product:

I like the style and size

Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Thank you for choosing Yoins.

Our size is International Size, and you can find the 'size Reference' in the product link, Click to view the size Conversions chart, and you will find the right size for you.

If you have any inquiries, please do not hesitate to contact us at any time. Would you please contact us at vipservice@yoins.com?

Best regards,
Yoins Team

Second order i have placed so far so good a few things...
January 10th, 2021
Verified site experience
• Previous review

Second order i have placed so far so good a few things didnt really match the sizing stated but that not totally unexpected. I have actually sent a few friends to your site showed them your products. I just clicked on your follow up, i am not unsatisfied, but if you wish additional input feel free to contact me. Dave

Reason I chose this business:

Liked the looks of the stuff price is reasonable quality was as well this is my second order

Reason I chose this product:

I like the style and size

Thumbnail of user haneryp
1 review
0 helpful votes
May 2nd, 2023

: A very descent place. Friendly staff, good quality food, cozy ambiance. Also good space for parking. Can Recommend this place for office parties and group of friends

Service
Value
Shipping
Returns
Quality
Thumbnail of user palmirar2
1 review
0 helpful votes
September 8th, 2021
Verified site experience
Reason I chose this business:

Excellent Customer Service

Reason I chose this product:

Because of the Quality

Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Thank you for choosing Yoins.

We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding.If you have any inquiries, please do not hesitate to contact us at any time. Would you please contact us at vipservice@yoins.com?

Best regards,
Yoins Team

Thumbnail of user chelseak103
1 review
0 helpful votes
March 6th, 2021
Verified site experience

There's a lot to sift through, but good sort options. I wish I could also sort by size.

Reason I chose this business:

I saw an ad for a dress I liked

Reason I chose this product:

The pictures and reviews looked good. I'm excited to try on my clothes.

Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.

Have a nice day!

Thumbnail of user dimitriosp20
1 review
0 helpful votes
May 9th, 2021
Verified site experience

It's a very easy process thus far, I hope the product lives up to the expectation and I'm excited to try the two pants out!

Reason I chose this business:

I want a more bold, unique style and these pants are it for me. They can provide that street style luxury outlander style.

Reason I chose this product:

To improve my style and add to my wardrobe, also in need of other styles of pants.

Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Thank you for choosing Yoins.

If you have any inquiries, please do not hesitate to contact us at any time. Would you please contact us at vipservice@yoins.com?

Best regards,
Yoins Team

Thumbnail of user angelas1711
1 review
0 helpful votes
September 20th, 2021
Verified site experience

Please show only one item instead of each colour you have an item in separately.

Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Thank you for placing an order with Yoins.

We're really sorry about the order issues you experienced.

If you have any questions, please do not hesitate to contact us at vipservice@yoins.com

Best regards,
Yoins Team

Thumbnail of user graciej12
1 review
1 helpful vote
March 8th, 2021
Verified site experience

The site kept freezing up on me. I was looking at, at least 2 outfits and when it froze took me back to the beginning and I couldn't find the spot I was in before. Kind of irritating. However the clothes are nice, I ordered 2 outfits and I can't for them to arrive.

Reason I chose this product:

Dress lots of good reviews. The one piece looked cute and prices looked amazing

Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Thank you for choosing Yoins.

We will inform our developers of the payment system. Thank you very much for your feedback.Use keywords to search in the web search bar, or select the category of interest in the catalog bar to find items.

If you have any inquiries, please do not hesitate to contact us at any time. Would you please contact us at vipservice@yoins.com?

Best regards,
Yoins Team

Thumbnail of user yeseniaf15
1 review
0 helpful votes
May 22nd, 2021
Verified site experience
Reason I chose this business:

I was up early to catch good prices

Reason I chose this product:

I loved the dress

Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Thank you for sending such a kind and enthusiastic comment.

Have a nice day!

Thumbnail of user destineb2
1 review
2 helpful votes
August 4th, 2021

I recently found out about Yoins through an Instagram ad, and I saw deals that seemed unbelievable. Soon after, I purchased so many clothing items. I definitely recommend this for anyone who wants great clothing pieces (plus accessories) for an awesome price!

Products used:
Cardigans, jeans, pantsuits, shirts,

Service
Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Thank you for sending such a kind and enthusiastic comment.

Have a nice day!

Thumbnail of user heshamg9
1 review
0 helpful votes
October 27th, 2023

The worst online shopping experience I've ever had.
They sent me the wrong item and never replied to my emails,

Products used:
Shoes

Thumbnail of user michaelap36
1 review
1 helpful vote
January 17th, 2021
Verified site experience

Shopping absolutely fine, perfect customer support via live chat, so hopefully the goods will be really nice. I trust you and thank you very much. Michaela

Reason I chose this business:


I liked the plus size clothes.

Reason I chose this product:

I want to have nice goods for my plus size customers...

Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!

Best regards,
Yoins Team

Thumbnail of user mariah975
1 review
0 helpful votes
May 8th, 2021
Verified site experience

First time purchase. Hopefully all goes well

Reason I chose this business:

Pretty clothes

Reason I chose this product:

Plus size options

Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Thank you for choosing Yoins.

If you have any inquiries, please do not hesitate to contact us at any time. Would you please contact us at vipservice@yoins.com?

Best regards,
Yoins Team

Thumbnail of user nilse4
1 review
1 helpful vote
April 21st, 2021
Verified site experience

Went okay, first time I've ordered on here, so I dont know what to expect exactly. I will update later when I eventually get the clothes

Reason I chose this product:

I like the style of clothes and very good price

Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Thank you for choosing Yoins.

If you have any inquiries, please do not hesitate to contact us at any time. Would you please contact us at vipservice@yoins.com?

Best regards,
Yoins Team

Thumbnail of user russellc278
1 review
0 helpful votes
September 8th, 2021
Verified site experience
Reason I chose this business:

I like the product

Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.

Have a nice day!

Thumbnail of user vict30
2 reviews
0 helpful votes
June 19th, 2021
Verified site experience
Reason I chose this business:

Love the style

Reason I chose this product:

I saw it on Princeton's Instagram page

Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Thank you for choosing Yoins.

If you have any inquiries, please do not hesitate to contact us at any time. Would you please contact us at vipservice@yoins.com?

Best regards,
Yoins Team

Thumbnail of user stephenr879
1 review
0 helpful votes
June 5th, 2021
Verified site experience

Sign up and check out was fast and easy, appreciated the PayPal pay option as is most convenient. Only complaint is the inability to combine promotions with coupons :/

Reason I chose this business:

Saw two really nice items from an Instagram ad

Reason I chose this product:

They fits my needs for job attire and came in my size

Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Thank you for choosing Yoins.

Our coupons cannot be used together with a full reduction or event products. You can refer to this link: https://www.yoins.com/Yoins-Gift-Card-Coupons-a-5.html

If you have any inquiries, please do not hesitate to contact us at any time. Would you please contact us at vipservice@yoins.com?

Best regards,
Yoins Team

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.

We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.

So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.

Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.

We will review the whole case and quickly resolve your problem. We are here to help you.

Business History

Yoins was established in 2014 with the simple mission to give young people the opportunity to express themselves through high quality fashion at an affordable price. Here at Yoins, we believe that fashion is the best way to exhibit your individuality and uniqueness, which is why we work tirelessly to bring you the best new trends as soon as they arrive.

Company Representative

Thumbnail of user rebeccal10
Katherine L.
Typically does not respond to reviews

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